Business communication etiquettes

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Business communication etiquettes

  1. 1. BUSINESSCOMMUNICATIONETIQUETTES
  2. 2. CONTENTSBusinessmeetingsetiquettesTelephoneetiquettesBusiness cardsetiquettesMaking clientwait
  3. 3. MEETINGSETIQUETTESBUSINESS
  4. 4. DO’S• Reach the venuebefore the stipulatedtime.• Time for a meetingis late morning orearly afternoon
  5. 5. • Dressappropriately• Converse withyour businesspartners• send a detailedagenda inadvance• Follow up ameeting
  6. 6. DONTSover legalistic duringnegotiationsDo not overtlydisagree.Don’t loose yourtemper
  7. 7. BUSINESS PHONEETIQUETTES
  8. 8. • OFFICE PHONESAnswer the phonein 3 rings or lessNever answer withjust “Hello.”Ask permission toplace someone onhold.Limit hold time to30-40 seconds. Iflonger, call back.
  9. 9. • VOICE MAILYour voicemailgreeting should beshort and informativeCheck voice mail atleast two times perdayLeave full messageDo not use voice mailfor bad news,confidentialinformation, orcomplicated directionsDo not leave “angry”messages
  10. 10. • CELLULAR PHONEBe polite and softspokenTurn OFF cell phonesduring ALL meetings.Cell phone callsshould be brief.Company cell phonesshould only be usedfor company business.Remove yourself fromthe presence of otherswhen making a cellphone call
  11. 11. BUSINESS CARD ETIQUETTE
  12. 12. • present yourbusiness card withthe writing facingthe person• introduce yourselffirst and shake theother personshand• place yourbusiness card infront of everychair.
  13. 13. • minimum, your name,companies name and/orthe services that youprovide, and all of yourcontact informationshould be there in thecard.• Keep your cards simple,attractive and easy toread.• It must be of good qualitypaper and print• Always read the businesscard you received-whatyou give is what you get.
  14. 14. MAKING CLIENTS WAIT Apologies in person Offer refreshmentsand reading material. Dont keep himwaiting longer than 15or 20 minutes Call to express regretfor wasting his time
  15. 15. THANK YOUREFERENCES:Article by David GassArticle By International Society ForEtiquetteswww.businessetiquttes.com

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