BUSINESSCOMMUNICATIONETIQUETTES
CONTENTSBusinessmeetingsetiquettesTelephoneetiquettesBusiness cardsetiquettesMaking clientwait
MEETINGSETIQUETTESBUSINESS
DO’S• Reach the venuebefore the stipulatedtime.• Time for a meetingis late morning orearly afternoon
• Dressappropriately• Converse withyour businesspartners• send a detailedagenda inadvance• Follow up ameeting
DONTSover legalistic duringnegotiationsDo not overtlydisagree.Don’t loose yourtemper
BUSINESS PHONEETIQUETTES
• OFFICE PHONESAnswer the phonein 3 rings or lessNever answer withjust “Hello.”Ask permission toplace someone onhold.L...
• VOICE MAILYour voicemailgreeting should beshort and informativeCheck voice mail atleast two times perdayLeave full me...
• CELLULAR PHONEBe polite and softspokenTurn OFF cell phonesduring ALL meetings.Cell phone callsshould be brief.Compan...
BUSINESS CARD ETIQUETTE
• present yourbusiness card withthe writing facingthe person• introduce yourselffirst and shake theother personshand• plac...
• minimum, your name,companies name and/orthe services that youprovide, and all of yourcontact informationshould be there ...
MAKING CLIENTS WAIT Apologies in person Offer refreshmentsand reading material. Dont keep himwaiting longer than 15or 2...
THANK YOUREFERENCES:Article by David GassArticle By International Society ForEtiquetteswww.businessetiquttes.com
Upcoming SlideShare
Loading in...5
×

Business communication etiquettes

502

Published on

Communication

Published in: Education, Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
502
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
118
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Business communication etiquettes

  1. 1. BUSINESSCOMMUNICATIONETIQUETTES
  2. 2. CONTENTSBusinessmeetingsetiquettesTelephoneetiquettesBusiness cardsetiquettesMaking clientwait
  3. 3. MEETINGSETIQUETTESBUSINESS
  4. 4. DO’S• Reach the venuebefore the stipulatedtime.• Time for a meetingis late morning orearly afternoon
  5. 5. • Dressappropriately• Converse withyour businesspartners• send a detailedagenda inadvance• Follow up ameeting
  6. 6. DONTSover legalistic duringnegotiationsDo not overtlydisagree.Don’t loose yourtemper
  7. 7. BUSINESS PHONEETIQUETTES
  8. 8. • OFFICE PHONESAnswer the phonein 3 rings or lessNever answer withjust “Hello.”Ask permission toplace someone onhold.Limit hold time to30-40 seconds. Iflonger, call back.
  9. 9. • VOICE MAILYour voicemailgreeting should beshort and informativeCheck voice mail atleast two times perdayLeave full messageDo not use voice mailfor bad news,confidentialinformation, orcomplicated directionsDo not leave “angry”messages
  10. 10. • CELLULAR PHONEBe polite and softspokenTurn OFF cell phonesduring ALL meetings.Cell phone callsshould be brief.Company cell phonesshould only be usedfor company business.Remove yourself fromthe presence of otherswhen making a cellphone call
  11. 11. BUSINESS CARD ETIQUETTE
  12. 12. • present yourbusiness card withthe writing facingthe person• introduce yourselffirst and shake theother personshand• place yourbusiness card infront of everychair.
  13. 13. • minimum, your name,companies name and/orthe services that youprovide, and all of yourcontact informationshould be there in thecard.• Keep your cards simple,attractive and easy toread.• It must be of good qualitypaper and print• Always read the businesscard you received-whatyou give is what you get.
  14. 14. MAKING CLIENTS WAIT Apologies in person Offer refreshmentsand reading material. Dont keep himwaiting longer than 15or 20 minutes Call to express regretfor wasting his time
  15. 15. THANK YOUREFERENCES:Article by David GassArticle By International Society ForEtiquetteswww.businessetiquttes.com
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×