APRIL 2013A PRINCIPLED TECHNOLOGIES TEST REPORTCommissioned by Intel Corp.WEB BROWSING WITH TABLETS: COMPARING THE EXPERIE...
A Principled Technologies test report 2Web browsing with tablets: Comparing the experience onmultiple platformsHOW MUCH WE...
A Principled Technologies test report 3Web browsing with tablets: Comparing the experience onmultiple platformsFigure 1: U...
A Principled Technologies test report 4Web browsing with tablets: Comparing the experience onmultiple platformsbetween ful...
A Principled Technologies test report 5Web browsing with tablets: Comparing the experience onmultiple platformsallow users...
A Principled Technologies test report 6Web browsing with tablets: Comparing the experience onmultiple platformsGREAT-LOOKI...
A Principled Technologies test report 7Web browsing with tablets: Comparing the experience onmultiple platformsAPPENDIX A ...
A Principled Technologies test report 8Web browsing with tablets: Comparing the experience onmultiple platformsSystem HP E...
A Principled Technologies test report 9Web browsing with tablets: Comparing the experience onmultiple platformsAPPENDIX B ...
A Principled Technologies test report 10Web browsing with tablets: Comparing the experience on multiple platformsSite Spec...
A Principled Technologies test report 11Web browsing with tablets: Comparing the experience on multiple platformsSite Spec...
A Principled Technologies test report 12Web browsing with tablets: Comparing the experience on multiple platformsSite Spec...
A Principled Technologies test report 13Web browsing with tablets: Comparing the experience on multiple platformsSite Spec...
A Principled Technologies test report 14Web browsing with tablets: Comparing the experience on multiple platformsSite Spec...
A Principled Technologies test report 15Web browsing with tablets: Comparing the experience on multiple platformsSite Spec...
A Principled Technologies test report 16Web browsing with tablets: Comparing the experience on multiple platformsSite Spec...
A Principled Technologies test report 17Web browsing with tablets: Comparing the experience on multiple platformsSite Spec...
A Principled Technologies test report 18Web browsing with tablets: Comparing the experience on multiple platformsSite Spec...
A Principled Technologies test report 19Web browsing with tablets: Comparing the experience onmultiple platformsAPPENDIX C...
A Principled Technologies test report 20Web browsing with tablets: Comparing the experience onmultiple platformsAPPENDIX D...
A Principled Technologies test report 21Web browsing with tablets: Comparing the experience onmultiple platformsABOUT PRIN...
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Web browsing with tablets: Comparing the experience on multiple platforms

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Many factors go into the process of selecting a tablet—size, price, styling, and more. The ability to visit a wide range of Web sites with confidence that they will behave as intended should also be high on the list.
In our testing, the Intel Atom processor-powered tablet running the Windows 8 Pro operating system, which offers an experience similar to Windows-based desktop and notebook systems, encountered the fewest problems. Depending on the browser we used, the Intel Atom processor-powered tablet handled either 95.0 percent or 95.2 percent of the 433 sites without issue. For the other tablets we tested, this number was as low as 71.8 percent.
Based on these findings, an Intel Atom processor-powered Windows 8 tablet is a wise choice for those who need their tablets to handle the widest range of Web resources with the least chance of incompatibilities.

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Web browsing with tablets: Comparing the experience on multiple platforms

  1. 1. APRIL 2013A PRINCIPLED TECHNOLOGIES TEST REPORTCommissioned by Intel Corp.WEB BROWSING WITH TABLETS: COMPARING THE EXPERIENCE ONMULTIPLE PLATFORMSTablet devices vary considerably in terms of supporting the full range of Webcontent and technologies. Wouldn’t you like your tablet to encounter fewer problems, beless dependent on workaround apps, and be more likely to just work the way you expect?To learn about how different tablets handle a vast array of Web content, PrincipledTechnologies staff visited over 400 sites chosen from Alexa’s Top Sites list. We found that ofthe several browser/tablet combinations we tested in our lab, the Intel Atom processor-powered tablet running the Windows 8 Pro operating system and either the Microsoft®Internet Explorer® or Google Chrome browser experienced the fewest problems. Ourfindings suggest that this type of tablet is likely to deliver the feature-rich Internet browsingexperience you have come to expect without filling precious storage space with extra apps.
  2. 2. A Principled Technologies test report 2Web browsing with tablets: Comparing the experience onmultiple platformsHOW MUCH WEB DO YOU LOSE WITH A TABLET?Many users have come to rely on tablet devices as highly portable tools foraccessing Internet resources. For some, tablets augment a desktop or notebooksystem—if you try to visit a particular site and your tablet runs into trouble, you caneasily reach for an alternative. When you’re traveling light and relying solely on yourtablet, however, such instances of incompatibility can become a roadblock to achievingyour goals.To learn more about the browsing experience of popular tablets, we tested 433popular Web sites using the following five browser/tablet combinations, or platforms: Microsoft Internet Explorer 10 on an Intel Atom processor-powered HP ElitePadwith Windows 8 Pro 32-bit Google Chrome on an Intel Atom processor-powered HP ElitePad with Windows 8Pro 32-bit Microsoft Internet Explorer 10 Modern UI app on a Microsoft Surface RT withWindows 8 RT Google Chrome on a Samsung® Galaxy Tab® 2 with Android 4.1.1 Safari on an Apple iPad 4 with Apple iOS 6.1.3(See Appendix A for configuration details on each tablet.)THE BEST TABLET WEB EXPERIENCE STARTS WITH INTEL INSIDE®Below, we present a summary of our findings. (Appendix B provides a completelist of sites and the issues we encountered.) We observed 152 individual problems or issues. Of 433 sites, 139 sites had an issue on one or more platforms. Most issues occurred with the iPad (122) and the Galaxy Tab 2 (101). IE 10 Modern UI on the Surface RT had 37 issues. The two browsers on the Intel Atom processor-powered ElitePad had the fewestissues: 21 with Internet Explorer 10 and 22 with Google Chrome.Figures 1 and 2 show the percentage of sites with which each platform hadissues.
  3. 3. A Principled Technologies test report 3Web browsing with tablets: Comparing the experience onmultiple platformsFigure 1: Using two different browsers, theIntel Atom processor-powered tablet hadthe fewest issues with the set of popularWeb sites we tested. (Lower numbers arebetter.) 4.8 5.0 8.523.3 28.2020406080100IE 10 onIntel AtomtabletChrome onIntel AtomtabletIE 10Modern UIon WindowsRT tabletChrome onAndroidtabletSafarion iPadPercentagePercentage of all433 siteswith which eachplatform had issues(lowernumbersare better)Figure 2: Using two different browsers, theIntel Atom processor-powered tablet hadthe fewest issues with the subset of popularWeb sites with which we encounteredproblems. (Lower numbers are better.)15.1 15.826.672.787.8020406080100IE 10 onIntel AtomtabletChrome onIntel AtomtabletIE 10Modern UIon WindowsRT tabletChrome onAndroidtabletSafarion iPadPercentagePercentage of 139 problemsiteswith which eachplatform had issues(lowernumbersare better)Assuming that our selection of sites is representative (see Appendix C for adiscussion of how we identified them), we can conclude from our testing that an IntelAtom processor-powered Windows 8 Pro tablet such as the HP ElitePad we tested coulddeliver a more stable, predictable Web experience with fewer errors compared to theother tablets we tested.MORE THAN JUST FLASHLack of support for Flash is a well-known limitation of iPad tablets. However,Flash issues accounted for less than half of the problems we encountered. As Figure 3shows, 37.3 percent of issues fell into the “Other” category. This includes such problemsas missing links, import/export issues, zoom problems, and bad formatting—things wecould not attribute to any one technology, but that result from poor code translation
  4. 4. A Principled Technologies test report 4Web browsing with tablets: Comparing the experience onmultiple platformsbetween full desktop browsers and tablet browsers. (See Appendix D for a glossary ofWeb technologies.)Figure 3: A breakdown of the types of issueswe observed. 48.4%37.3%5.2%3.3% 3.3%2.6%0.7%0.7%Flash issuesOther issuesTouchscreen issuesHTML5 issuesJava issuesSilverlight issuesParallax Scrolling issuesWebGL issuesLESS FRUSTRATION, GREATER PRODUCTIVITYFigure 4 summarizes the instances of reduced functionality we encountered onthe Web sites we tested. Following the table, we explain each type of issue and presentexamples.Figure 4: Summaryof reducedfunctionality issueswe encountered.Lower numbers arebetter.0510152025303540Missing orbrokenfeaturesMissing orbrokenlinksSites orparts ofsites donot loadVideoissuesInstancesSite functionality(lower numbers are better) IE on Intel AtomtabletChrome on IntelAtom tabletIE Modern onWindows RTtabletChrome onAndroid tabletSafari on iPad Missing or broken features. These sites had errors that made it difficult orimpossible to use certain site features. Examples include Ikea’s site, which doesn’t
  5. 5. A Principled Technologies test report 5Web browsing with tablets: Comparing the experience onmultiple platformsallow users on certain browsers to use online planning tools; Shutterfly, which hasFlash-based tools for uploading pictures; and deviantART Motion Books are notsupported on some browsers. Missing or broken links. These sites had links that either did not work or we foundmissing when we compared the site on the mobile device to the site on a non-tabletPC. Examples include Sprint’s Web site where a link labeled “Got questions? Click tochat,” which allows users to initiate support chat, is missing on some browsers; andAdobe’s site where certain navigation bar links are missing on the home page onsome devices. Sites or parts of sites do not load. These sites had errors when loading the full site,or parts of the site. Examples include the Wizarding World of Harry Potter site,which redirects some browsers to a more general Universal Studios Parks site; FoxSports, which redirects to a site that doesn’t load properly on some browsers; and T-Mobile’s site, which doesn’t load properly when trying to initiate support chat onsome browsers. Video issues. These sites were unable to properly load and/or play the videosembedded in their sites. Examples include the ABC Web site, where the TV episodesfailed to stream on some devices; the Food Network site, where videos and tutorialsdo not load on some devices; and many of the major sports sites such as NFL, NCAA,and CBS Sports, where videos failed to play on several of the browsers.FEWER ISSUES ACROSS A RANGE OF TECHNOLOGIESUsers of Web browsers on tablets occasionally encounter problems stemmingfrom technology such as Adobe Flash, Microsoft Silverlight®, Java, WebGL, WebM,Parallax Scrolling, and various HTML5 CODECs. We found that the Intel Atom processor-powered tablet accessed Web sites using these technologies with fewer errors than theother tablets we tested. In the case of WebGL, Google Chrome on the Intel Atomprocessor-powered tablet was the only browser to run the technology properly.The tools that Web designers and programmers use to create content formobile browser users are continually evolving. Currently, less than 1 percent of Websites run Java or Silverlight. Adobe removed their Flash app from Google Play some timeago and Microsoft recently announced plans to phase out support of Silverlight. Soexpect the world of Internet browsing to continue to change as technologies evolve.
  6. 6. A Principled Technologies test report 6Web browsing with tablets: Comparing the experience onmultiple platformsGREAT-LOOKING WEB SITES WITHOUT APPSRoughly 61 percent of the Web sites with which we encountered issues offerapps that work around the issues. (Appendix B identifies these sites and the platformsfor which apps are available.) While some users welcome these alternatives, they arenot an ideal solution for everyone. Workaround apps can clutter up the tablet screen,take up space on the internal storage, and can require frequent updates via app storessuch as iTunes and Google Play. In addition, apps can pose a burden on IT staff—theymust keep up with an ever-changing array of apps and perform a more complex initialsetup process for users. Many organizations set up custom app repositories, which alsorequire management. Finally, not all apps provide the full functionality that the Web sitedoes. Users may be able to access some form of the site with the app, but be unable todo everything they could do on the full site.FOR A WEB EXPERIENCE YOU CAN RELY ON, CHOOSE INTEL INSIDE®Many factors go into the process of selecting a tablet—size, price, styling, andmore. The ability to visit a wide range of Web sites with confidence that they willbehave as intended should also be high on the list.In our testing, the Intel Atom processor-powered tablet running the Windows 8Pro operating system, which offers an experience similar to Windows-based desktopand notebook systems, encountered the fewest problems. Depending on the browserwe used, the Intel Atom processor-powered tablet handled either 95.0 percent or 95.2percent of the 433 sites without issue. For the other tablets we tested, this number wasas low as 71.8 percent.Based on these findings, an Intel Atom processor-powered Windows 8 tablet is awise choice for those who need their tablets to handle the widest range of Webresources with the least chance of incompatibilities.
  7. 7. A Principled Technologies test report 7Web browsing with tablets: Comparing the experience onmultiple platformsAPPENDIX A – SYSTEM CONFIGURATION INFORMATIONFigure 5 provides detailed configuration information for the test systems.System HP ElitePad Microsoft Surface RT Samsung Galaxy Tab 2Apple iPad (4thgeneration)GeneralNumber of processorpackages1 1 1 1Number of cores perprocessor2 4 2 2Number of hardwarethreads per core2 1 1 1Total number ofthreads4 4 2 2System dimensions(length x width xheight)10.3" x 7.0" x 0.4" 10.8" x 6.8" x 0.4" 10.1" x 6.9" x 0.4" 9.5" x 7.3" x 0.4"System weight(pounds)1.4 1.5 1.3 1.5CPUVendor Intel NVIDIA® Texas Instruments™ AppleModel number Z2760 Tegra® 3 OMAP™ 4430 A6XCore frequency (GHz) 1.8 1.3 1.0 1.4L1 cache32KB Instruction +24KB Data (per core)32 KB + 32 KB (percore)32 KB + 32 KB 32 KB + 32 KBL2 cache1 MB (512 KB percore)1 MB (256 KB percore)1 MB 1 MBMemoryAmount of RAM (GB) 2 2 1 1Speed (MHz) 533 1,500 400 533Type DDR3 DDR3 DDR2 DDR2StorageVendor and modelnumbereMMC SSD flashstorageIntegrated flashstorageIntegrated flashstorageIntegrated flashstorageSize (GB) 32 64 16 64Operating systemName Windows 8 ProMicrosoft WindowsRTAndroid 4.1.1 Apple iOS 6.1.3GraphicsVendor and modelnumberIntel Graphics MediaAcceleratorNVIDIA Tegra 3 PowerVR SGX540 PowerVR SGX554MP4Resolution 1,280 x 800 1,366 x 768 1,280 x 800 2,048 x 1,536WirelessVendor and modelnumber802.11a/b/g/nMarvell® AVASTAR®Wireless-N802.11a/b/g/n 802.11a/b/g/n
  8. 8. A Principled Technologies test report 8Web browsing with tablets: Comparing the experience onmultiple platformsSystem HP ElitePad Microsoft Surface RT Samsung Galaxy Tab 2Apple iPad (4thgeneration)PortsUSB type N/A 1 x USB 2.0 N/A N/AOtherPower connector,headphone/microphone combo jackMicro HDMI, MicroSD, headphone jackMicro SD, headphonejackHeadphone jackDisplayTypeCapacitive multi-touch screen withdigitizerLED-backlit ClearTypeHD DisplayLED-backlit PLS TFTtouchscreen displayLED-backlit Multi-Touch display with IPStechnologyScreen size 10.1" 10.6" 10.1" 9.7"BatteryType2-cell (25 WHr)polymer HP Long LifebatteryBuilt-in Lithium Ion Built-in Lithium IonApple A1389integrated Li-polymerRated capacity 25 Wh 31.5 Wh 7,000 mAh 42.5 WhFigure 5: Detailed configuration information for the test systems.
  9. 9. A Principled Technologies test report 9Web browsing with tablets: Comparing the experience onmultiple platformsAPPENDIX B – OUR FINDINGS IN DETAILThe following nine pages contain the details of our Web site testing, which we conducted from April 15 to April25, 2013. For each site we visited, the table presents the issues we observed and identifies which tablet/browsercombinations experienced the issue. For sites that offer apps, the table notes the platforms for which these apps areavailable.Please note that for the sake of brevity, we have condensed some extremely long URLs into more manageablehyperlinks.
  10. 10. A Principled Technologies test report 10Web browsing with tablets: Comparing the experience on multiple platformsSite Specific URL Error type Specific errorIs the specific error present on the system?Platforms forwhich alternativeapps areavailableIE 10 onIAHPElitePadIE 10Modern UIARMMicrosoftSurfaceSafariiPadiPad 464GBChromeAndroidSamsungGalaxy Tab 210.1ChromeIAdesktopHPElitePad23 and Me www.23andme.com FlashMany of the videos and game trailersrequired Flash to play.No No Yes Yes No AndroidA1CChampionswww.a1cchampions.com FlashPrompted user to load Flash. Videos didnot play.No No Yes Yes No N/AABC www.abc.go.com FlashPrompted user to load Flash. Videos didnot play.No No Yes Yes No iPad, Windows 8About about.com JavaScript Articles zoomed improperly. No No No Yes No N/AAbsolute cc.absolute.com OtherTrouble exporting to and importing fromCSV files, as well as downloading andviewing reports.No No Yes Yes No N/AAdobeSystems Inc.www.adobe.com JavaScriptMany links were missing from topnavigation bar.No No Yes No No N/AADPhttp://www.adp.com/tools-and-resources/calculators-and-tools/401k/payroll-savings-integration-calculator.aspxFlash Finance calculators required Flash to use. Yes No Yes Yes No AndroidAmazon www.Amazon.com JavaScriptA list of departments appeared whenaccessing specific departmental shoppingvia drop-down menu.No Yes No No NoiPad, Android,Windows 8AmazonInstantVideoAmazon Instant FlashWeb site required viewing app. Videos didnot play properly.No No Yes Yes No iPadAncestry www.ancestry.com JavaScriptDrop-down menu links in memberaccount option did not work.Yes No No Yes No iPad, AndroidAsk www.ask.com Flash Videos required Flash to play. No No Yes Yes No AndroidBabyCenter babycenter.com FlashTimeline feature at the top of the pagerequired Flash to view.No No Yes Yes No N/ABarnes andNobleJohn Green - FeaturedAuthorFlash About the Author videos did not play. No Yes Yes Yes No N/ABigFishGameswww.bigfishgames.com Java/FlashGames required Java Plugin for play.*Some games required keyboards.Yes Yes Yes Yes No* iPad, AndroidBigFishGameswww.bigfishgames.com Plug-in errorsGames required Flash to play.*Afterloading, some games required keyboards.Yes No Yes Yes No* iPad, AndroidBio DigitalHumanwww.biodigitalhuman.com/home/WebGLThe browser did not support the 3DGraphics required to view the model.Yes Yes Yes Yes No iPad
  11. 11. A Principled Technologies test report 11Web browsing with tablets: Comparing the experience on multiple platformsSite Specific URL Error type Specific errorIs the specific error present on the system?Platforms forwhich alternativeapps areavailableIE 10 onIAHPElitePadIE 10Modern UIARMMicrosoftSurfaceSafariiPadiPad 464GBChromeAndroidSamsungGalaxy Tab 210.1ChromeIAdesktopHPElitePadBleacherReportwww.bleacherreport.com Flash Videos required Flash to play. No No Yes Yes No iPad, AndroidBlogger www.blogger.com Other Post preview option did not work. No No Yes No No iPad, AndroidBMWUSAhttp://www.bmwusa.com/standard/content/byo/newbyo.aspxOther360-degree rotation to view vehicles didnot work with the “Click (tap) and drag”motion in some cases.Yes Yes No Yes Yes N/ABostonhttp://www.boston.com/realestate/new/?Click and dragWhen adjusting prices, slider bar did notwork. *Directed to mobile site.No No Yes No* No N/ABravesites www.bravesites.com Click and dragOther than swapping images, photocontent was unmanageable.Yes Yes Yes Yes Yes N/ACAgovernmentwww.ca.gov FlashVideos required Flash to play.*Loadedmobile site.No No Yes No* No AndroidCabelas www.cabelas.com Click and drag Product zoom did not function properly. Yes No Yes No Yes AndroidCanonCanon - Sample Images &MoviesOtherWhen zooming in on a downloadedimage, it did not render well. *Loadingzoomed image was slow.No* No Yes No No* N/ACapital One www.capitalone360.com JavaScriptLog in only accepted via Go on thekeyboard. Continue did not function.No No No Yes No AndroidCapital One www.capitalone360.com JavaScript No option to log in sans mouse. No No Yes No No AndroidCapital One Locate an ATMTouch hoverissuesMouse-over tips did not display. Tabletswith USB worked fine with a USB mouse-pointing device attached.Yes Yes Yes Yes Yes AndroidCapital One www.capitalone360.com JavaScript ATM location map did not load. No No Yes No No AndroidCBS Local www.cbslocal.com JavaScript Location links did not appear. No No Yes No No N/ACBS News www.cbsnews.com FlashVideos required Flash to play.*Loadedmobile site.No No Yes No* No iPad, AndroidCBS Sports www.cbssports.com Flash Videos did not load properly. No No Yes Yes No iPad, AndroidChaCha www.chacha.com JavaScript Text overlapped. No No Yes No No iPad, AndroidCharter www.charter.net Flash TV shows required Flash to play. No No Yes Yes No AndroidChilis www.chilis.com Mobile sitePartially loaded the mobile site, instead ofthe full desktop version.No No Yes Yes NoLimited Android(not supportedon Galaxy Tab 2)Ciscohttps://supportforums.cisco.com/community/netpro/small-business/onlinechatsupportPopupChat window was viewed as a pop-up,prompting a warning from the browser.Tapping Allow did not grant access to thechat window.Yes No Yes No No iPad, Android
  12. 12. A Principled Technologies test report 12Web browsing with tablets: Comparing the experience on multiple platformsSite Specific URL Error type Specific errorIs the specific error present on the system?Platforms forwhich alternativeapps areavailableIE 10 onIAHPElitePadIE 10Modern UIARMMicrosoftSurfaceSafariiPadiPad 464GBChromeAndroidSamsungGalaxy Tab 210.1ChromeIAdesktopHPElitePadCiscoScanSafeScancenter Scansafe FlashData in tables and charts required Flash toview.No No Yes Yes No N/ACNBC cnbc.com FlashVideos required Flash to play.*Loadedmobile site.No No Yes No* No iPad, AndroidCoolMathGameswww.coolmath-games.comFlashGames required Flash to play. *Afterloading, some games required keyboards.No* No* Yes Yes No* N/ACoupons www.coupons.comApplicationerrorDownload requirement to print couponsdid not work.Yes No Yes Yes No iPad, AndroidCox cox.net Flash Videos required Flash to play. No No Yes Yes No iPad, AndroiddeviantARThttp://browse.deviantart.com/motionbooks/Flash Motion Books required Flash to view. No Yes Yes Yes No N/ADisney Return of the Platypus FlashFlash errors occurred throughout the Website for browsers on iOS and Android.*We had only moderate success on theother platforms as the game was nottouch-screen friendly.No* No* Yes Yes No* N/ADrudgeReportwww.drudgereport.com Other Site was off-center. No Yes No No No iPad, AndroidE Online www.eonline.com Flash Videos required Flash to play. No No Yes Yes No AndroideCollege www.ecollege.com FlashThe main banner on the main pagerequired Flash to view.No No Yes Yes No N/AeHow ehow.com FlashVideos required Flash to play.*Convertedto QuickTime.No No No* Yes No iPad, AndroidESPNESPN - 2013 NCAA HockeyTournament BracketHoverTouch-hover gestures to show team nameover abbreviation did not work.No No Yes Yes Yes iPad, AndroidFiverr www.fiverr.com Flash Videos required Flash to play. No No Yes Yes No iPad, AndroidFoodNetworkfoodnetwork.com FlashVideos required Flash to play.*Convertedto QuickTime.No No No* Yes No iPadFox News www.foxnews.com Other“Source Not Supported.” Video did notplay.No No No No Yes iPad, AndroidFox Sports www.foxsports.com OtherThe site redirected user to a Web site thatdid not load.No No No Yes No AndroidFritzObermeyerhttp://fritzo.org/ HTML5“Keys” were very jerky, input was notalways detected, and there was no soundoutput.Yes No Yes No No N/AFritzObermeyerhttp://fritzo.org/ HTML5Graphical error: rounded key corners hadconstantly shifting pixels that bled aroundthe edges, making the corners squared.Yes No No No Yes N/A
  13. 13. A Principled Technologies test report 13Web browsing with tablets: Comparing the experience on multiple platformsSite Specific URL Error type Specific errorIs the specific error present on the system?Platforms forwhich alternativeapps areavailableIE 10 onIAHPElitePadIE 10Modern UIARMMicrosoftSurfaceSafariiPadiPad 464GBChromeAndroidSamsungGalaxy Tab 210.1ChromeIAdesktopHPElitePadGarrettPopcornwww.garrettpopcorn.com/tin-builder/Flash Tin Builder feature did not work. No Yes Yes Yes No N/AGoogle Appsfor BusinessGoogle Apps for Business OtherUser and report management did notimport or export to CSV.No No Yes No No N/AGoogle Maps maps.google.comPossiblymissing mobilejquery to allowdraggingWhen changing a route, various click-and-drag options were not supported.No No Yes Yes Yes AndroidHard RockCafémemorabilia.hardrock.comSilverlightTotal zoom access required Silverlight forviewing memorabilia.Yes Yes Yes Yes No N/AHarvardUniversityExtensionSchoolhttp://isites.harvard.edu/icb/icb.do?keyword=k67633Flash Some course videos did not load or play. No No Yes Yes No N/AHasbro Clue Clue FlashReceived blank screens or an informationsite for purchasing Hasbro products.No No Yes Yes No N/AHome Depot www.homedepot.com Flash Videos did not play properly. No Yes Yes Yes Yes AndroidHomeShoppingNetworkwww.hsn.com FlashVideos required Flash to play. *Convertedto QuickTime.No No No* Yes No iPad, AndroidHost Gator www.hostgator.com Click and drag Slider bars did not function. No Yes Yes Yes Yes N/AHow StuffWorkswww.howstuffworks.com FlashVideos required Flash to play.*Convertedto QuickTime.No No No* Yes No iPad, AndroidHubPages www.hubpages.com Other Videos did not load properly. Yes Yes No No Yes AndroidHulu www.hulu.com FlashVideos did not function. Safari did notload the Web site but rerouted to a sign-up page for Hulu Plus.No No Yes Yes NoiPad, Android,Windows 8(requires paidsub. to Hulu)Hulu www.hulu.com FlashBrowser drop-down menu disappearedbefore user clicked on an option.Yes Yes No No NoiPad, Android,Windows 8(requires paidsub. to Hulu)Ikea on-linekitchenplanning toolIkea - Plan Your Kitchen in3DCompatibilityThe VPUIPlayer required to use the toolwas unable to download.Yes Yes Yes Yes No Non-English iPadImgur imgur.com Other Upload button did not function. Yes No No Yes No iPad, Android
  14. 14. A Principled Technologies test report 14Web browsing with tablets: Comparing the experience on multiple platformsSite Specific URL Error type Specific errorIs the specific error present on the system?Platforms forwhich alternativeapps areavailableIE 10 onIAHPElitePadIE 10Modern UIARMMicrosoftSurfaceSafariiPadiPad 464GBChromeAndroidSamsungGalaxy Tab 210.1ChromeIAdesktopHPElitePadIncrediboxwww.incredibox.com/en/#/applicationFlashFlash requirement message appearedwith the information that Incredibox wasnot yet available for iPad.No No Yes Yes No N/AIntuit www.intuit.com FlashVideos required Flash to play.*Loadedmobile site.No No Yes No* No N/AiStockPhotowww.istockphoto.com/videoFlash Videos required Flash to play. No No Yes Yes No N/AJava java.com Java User experienced Java detection errors. Yes Yes Yes Yes Yes N/AJess & Russ jessandruss.usParallaxscrollingImages that were intended to scroll didnot move. Android lacked some elements.No No Yes Yes No N/ALangstrasseZurichwww.360langstrasse.sf.tv HTML5Links for viewing inside buildings did notwork.No No Yes No Yes N/ALego www.lego.com JavaScriptAlignment and size of Web site wereincorrect.No No Yes No No N/ALego www.lego.com FlashImages that were intended to scroll didnot move.No No Yes Yes No N/ALego Lego Minifigures Flash “This page requires Adobe Flash Player!” No No Yes Yes No N/ALive Strong www.livestrong.com Flash Videos required Flash to play. Yes No Yes Yes No iPad, AndroidLogMeIn www.logmein.com OtherControlling user-created clients on theWeb site required an app.Yes*(requestsdesktopIE)No Yes No No iPad, AndroidMail Chimp www.mailchimp.com Other Main page video did not work. No No No No Yes AndroidMapQuest www.mapquest.com Click and dragMap and/or click-and-drag destinationsand routes did not resize.Yes No Yes Yes Yes AndroidMedia Fire www.mediafire.com OtherUpload only worked with the defaultphoto app, so documents did not upload.Document creation was slow to respond.Yes No Yes No No AndroidMedscape www.medscape.com FlashPrompted user to load Flash but Flash wasnot supported. Videos did not play.*Converted videos to QuickTime.No No No* Yes No iPad, AndroidMerriam-Websterwww.m-w.com Flash Videos required Flash to play. No No Yes Yes No iPad, AndroidMTV www.mtv.com Flash Videos required Flash to play. No Yes Yes Yes No N/AMySpace www.myspace.com OtherVideos redirected to main mobile sitewhen attempting to play.No No Yes Yes No N/ANBA www.nba.com FlashVideos did not play. *Converted videos toQuickTime.No No No* Yes No iPad
  15. 15. A Principled Technologies test report 15Web browsing with tablets: Comparing the experience on multiple platformsSite Specific URL Error type Specific errorIs the specific error present on the system?Platforms forwhich alternativeapps areavailableIE 10 onIAHPElitePadIE 10Modern UIARMMicrosoftSurfaceSafariiPadiPad 464GBChromeAndroidSamsungGalaxy Tab 210.1ChromeIAdesktopHPElitePadNBC www.nbc.com FlashPrompted user to load Flash. Videos didnot play.No No Yes Yes No iPad, AndroidNBC www.nbc.com FlashVideos required Flash to play. *Convertedto QuickTime.No No No* Yes No iPadNCAA www.ncaa.com Other Links did not function properly. Yes Yes No Yes No AndroidNCSUMYPACKPortalhttps://portalsp.acs.ncsu.edu/psp/EP91PRD/EMPLOYEE/EMPL/h/?tab=DEFAULTJavaScriptTwo-paneled pages fit improperly into thescreen and their text overlapped.No Yes No No No N/ANetflix www.netflix.com Silverlight“To continue, youll need the Netflix appfor your platform.” Videos did not play.Windows 8 RT, iOS, and Android browsersdid not support Silverlight.Yes Yes Yes Yes NoiPad, Android,Windows 8New YorkDaily Newswww.nydailynews.com Other Videos did not load properly. Yes Yes No Yes No iPad, AndroidNew YorkPostwww.nypost.com FlashVideos required Flash to play.*Loadedmobile site.No No Yes No* No iPad, AndroidNFL www.nfl.com FlashVideos did not play. *Converted videos toQuickTime.No No No* Yes No iPad, AndroidNFL www.nfl.com FlashVideos required Flash to play. *Convertedto QuickTime.No No No* Yes No AndroidNickelodeon www.nick.com/videos/ FlashVideos required Flash to play. *Convertedto QuickTime.No Yes No* Yes No iPad, AndroidNY Timeshttp://lens.blogs.nytimes.com/FlashPhoto galleries supported by Flash-basedUI were viewed but without the sameutility that the Flash UI provided.No No Yes Yes No iPad, AndroidNY Times www.nytimes.com FlashPhoto galleries did not resize properlywhen rotating tablets.No Yes No No Yes iPad, AndroidNY TimesNYT - Great Homes andDestinationsJavaScriptWe observed a delay on slideshowtransitions, and an annoying splittransition effect.No No Yes Yes No iPad, AndroidOncologyNursingwww.onconursing.com FlashPrompted user to load Flash. Videos andtours did not play.No No Yes Yes No N/AOptimum www.optimum.net FlashVideos required Flash to play.*Loadedmobile site.No No Yes No* No iPad, AndroidPandora www.pandora.com OtherWeb site required an app. User wasunable to access site.No No Yes Yes No iPad, Android
  16. 16. A Principled Technologies test report 16Web browsing with tablets: Comparing the experience on multiple platformsSite Specific URL Error type Specific errorIs the specific error present on the system?Platforms forwhich alternativeapps areavailableIE 10 onIAHPElitePadIE 10Modern UIARMMicrosoftSurfaceSafariiPadiPad 464GBChromeAndroidSamsungGalaxy Tab 210.1ChromeIAdesktopHPElitePadPNC www.pnc.com FlashThe main banner on the main pagerequired Flash to view.No No Yes Yes No iPad, AndroidPogo www.pogo.com Flash Games required Flash to play. No No Yes Yes No AndroidPracticeFusionhttp://www.practicefusion.com/FlashWeb app did not load. *The login pageloaded without Flash errors but the fieldsfor account name, password, etc. did notrecognize virtual keyboard input.No Yes Yes Yes No*iPad/Androidapps in betaProgressiveInsurancewww.Progressive.com SecurityAfter log out, clicking the back arrow re-opened previous pages with personalinformation viewable. *Slightly differentUI that required a browser history dumpfor full security.No* No* No* No* Yes AndroidPut Locker www.putlocker.com OtherBrowse button was missing orunresponsive.Yes Yes Yes Yes No N/AQualtrics.comQualtrics.com OtherSome features of the survey creation UIwere missing.No No Yes No No iPadQVC www.qvc.com Other Video links disappeared. No No No Yes No iPad, AndroidRecipesFinderrecipesfinder.com JavaScript Site was improperly resized. No No Yes No No N/ARoadRunner http://games.rr.com/ Flash Games required Flash to play. No No Yes No No N/ARoblox www.roblox.com FlashGames required Flash to play.*Afterloading, some games required keyboards.No* No* Yes Yes No* iPad, AndroidSalesforce www.force.com JavaScript Tab menus did not work. No No No No Yes AndroidSanFranciscoChroniclewww.sfgate.com OtherMobile site loaded, but media did notplay.No No No Yes No iPad, AndroidShutterfly Shutterfly Sign-in FlashImages required Flash to upload. *Mobilesite did not offer option to uploadpictures.No No Yes Yes* No iPadShutterstock www.shutterstock.com Other Videos did not load properly. No No No No Yes iPadSiteAdvisorwww.siteadvisor.com/sites/google.comOther Graphs were missing. No No No Yes No N/ASlateMagazineslate.com Other Videos did not play properly. No No Yes No No iPad, AndroidSoul Reaper www.soul-reaper.com HTML5Mobile Web site was inaccessible or didnot exist. Attempts to force the desktopversion were unsuccessful.No No Yes No No N/A
  17. 17. A Principled Technologies test report 17Web browsing with tablets: Comparing the experience on multiple platformsSite Specific URL Error type Specific errorIs the specific error present on the system?Platforms forwhich alternativeapps areavailableIE 10 onIAHPElitePadIE 10Modern UIARMMicrosoftSurfaceSafariiPadiPad 464GBChromeAndroidSamsungGalaxy Tab 210.1ChromeIAdesktopHPElitePadSprintwww.sprint.com/landings/chat/?ECID=vanity:chatScript errorThe “Got questions? Click to chat.” optionwas missing.Yes Yes Yes Yes No N/ASteamhttp://store.steampowered.com/FlashMany of the videos and game trailersrequired Flash to play.No No Yes Yes No iPad, AndroidStockAnalysiswww.stockanalysischarts.comSilverlightPrompted user to install Silverlight butbrowser is not Silverlight compatible.Yes Yes Yes Yes No N/ATag Galaxy www.taggalaxy.com Flash“Needs a newer version of Adobe FlashPlayer.” ARM compatibility informationpage appeared for IE Modern user.No Yes Yes Yes No N/ATagged tagged.com Other Facebook sign in failed. Yes No No Yes No AndroidTD Bankhttp://www.td.com/careers/why-td/index.jspFlash Videos required Flash to play. No No Yes Yes No AndroidTeavana www.teavana.com JavaScriptLoaded mobile site by default, but hadoption to load full site. On full site, teawall and cast iron tabs produced, “PAGENOT FOUND.”No No Yes No No N/ATechCrunch techcrunch.com Other Navigation bar disappeared. No No Yes No No iPad, AndroidTelltaleGameswww.telltalegames.com/bttfFlashSome game Web sites and most videosrequired Flash to play.No No Yes Yes No N/ATicketmaster www.ticketmaster.com Script error Page displayed running script error. No Yes No No No AndroidT-Mobilehttp://support.t-mobile.com/welcomeOtherDrop-down menus required to fill outbasic information to begin chat functiondid not load.No No No Yes No iPadTV Guide www.tvguide.com Flash Videos required Flash to play. No No Yes Yes No iPad, AndroidUniverseriescinema-series.orange.fr/evenement/universeries/enHTML5Attempts to view details sent user back tomain page.No No Yes Yes No N/AUS magazine www.usmagazine.com FlashVideos required Flash to play.*Loadedmobile site.No No Yes No* No iPadWashingtonPostwww.washingtonpost.comSearch pull-downClicking on the search bar suggestion didnot activate the search but left the useron the same page with a blank search bar.Yes Yes No No No iPad, AndroidWeatherChannelwww.weather.com FlashLocal forecast videos displayed: “Thevideo you are trying to watch is a formatnot supported by the HTML video tag inthis browser.”No No Yes Yes NoiPad, Android,Windows 8
  18. 18. A Principled Technologies test report 18Web browsing with tablets: Comparing the experience on multiple platformsSite Specific URL Error type Specific errorIs the specific error present on the system?Platforms forwhich alternativeapps areavailableIE 10 onIAHPElitePadIE 10Modern UIARMMicrosoftSurfaceSafariiPadiPad 464GBChromeAndroidSamsungGalaxy Tab 210.1ChromeIAdesktopHPElitePadWebroothttps://weblogin.webroot.com/JavaScriptWeb site admin portal was inaccessible.The link that allowed access to policieswas misaligned and not visible.No No Yes Yes No N/AWeebly www.weebly.com FlashNew or existing content required Flash tocreate or edit.No No Yes Yes No N/AWiget Media www.wigetmedia.com JavaScript Site dimensions did not fit screen. No No Yes No No N/AWikia wikia.com FlashVideos required Flash to play.*Convertedto QuickTime.No No No* Yes No iPadWizardingWorld ofHarry Potterwww.universalorlando.com/harrypotter/FlashPrompted user to load Flash or redirectedto a related site for theme parks.No Yes Yes Yes No N/AWRAL www.wral.comTouch hoverissues relatedto JavaScriptSectional tabs to access sites requireduser to tap twice.No No Yes No No iPad, AndroidWRAL Traffic www.wral.com/trafficCoding: self-repeatingiframeEmbedded traffic incidents with scroll bardid not scroll. Attempts to scroll movedthe entire page.No No Yes No No iPad, AndroidXBox Live Xbox Live SilverlightAfter login, user avatars were still imagesrather than animated characters.Yes Yes Yes Yes No N/AXfinitywww.comcastsupport.com/ChatEntry/JavaScriptThe pre-chat, background informationform did not appear.Yes Yes Yes No Yes iPadYahoo www.yahoo.com Flash Videos did not play properly. No No Yes Yes Yes AndroidZappos www.zappos.com JavaScript Various random images were missing. No No Yes No No iPad, AndroidZapps www.zapps.com FlashSite loaded incompletely and experiencedFlash errors.No Yes Yes Yes No N/Azinio.com www.zinio.com OtherPage navigation did not properly functionwhen zoomed in, making articles difficultto read.No Yes No No Yes iPad, Androidzscaler https://admin.zscaler.net FlashThe Dashboard, Analyze, and Reportingtabs required Flash to view.No No Yes Yes No N/AZynga www.zynga.com FlashGames required Flash to play. *Afterloading, some games required keyboards.No* No Yes Yes No* iPad, AndroidZynga zynga.com Other Videos did not load properly. No Yes No No No N/A
  19. 19. A Principled Technologies test report 19Web browsing with tablets: Comparing the experience onmultiple platformsAPPENDIX C – OUR SITE SELECTION PROCESSWe began with a list of 500 most frequently viewed Web sites from a major Web analytics company(Alexa.com). We purged questionable sites such as pornography and phishing sites and ended up with a list of 433 Websites.Once we had created our list, we went through all 433 sites on each browser/device combination, looking forany element of the Web site that did not perform as intended. We checked videos, special functions, moving parts, andgeneral behavior for issues. We noted any problems we found, and calculated percentage failure by comparing thenumber of sites with problems to the total number of sites we tried as well as to the total number of sites that hadproblems on at least one browser.
  20. 20. A Principled Technologies test report 20Web browsing with tablets: Comparing the experience onmultiple platformsAPPENDIX D – GLOSSARY OF WEB TECHNOLOGIESFlashFlash is a plugin that plays videos and other interactive media. When users go to Web pageswith Flash content using a platform that does not support it, they see an error message aboutlack of support for Flash or missing content, such as videos.HTML5HTML5 is the fifth revision of the HTML standard that allows multimedia and graphical contentto run without the need for plugins. When users go to HTML5 Web pages using a platform thatdoes not support it, they see various glitches in graphical content, such as flickering elements,and some multimedia content does not perform correctly.JavaJava is a plugin for interactive content. When users go to Web pages with Java content using aplatform that does not support it, they see an error message prompting a Java install and areunable to view the content.Parallax scrollingParallax scrolling allows multiple layers of Web content to scroll independently of each othermuch like a multiplane camera. When users go to Web pages that use Parallax scrolling using aplatform that does not support it, images that should scroll are usually static.SilverlightSilverlight is an interactive content plugin designed by Microsoft. When users go to Web pageswith Silverlight content using a platform that does not support it, they see an error messageprompting a Silverlight install and are unable to view the content.WebGLWebGL can render 3D graphics within a Website without having to resort to the use of plug-ins.When users go to Web pages with WebGL content using a platform that does not support it,they see an error message reporting that the browser does not support the 3D Graphicsrequired to view the content.
  21. 21. A Principled Technologies test report 21Web browsing with tablets: Comparing the experience onmultiple platformsABOUT PRINCIPLED TECHNOLOGIESPrincipled Technologies, Inc.1007 Slater Road, Suite 300Durham, NC, 27703www.principledtechnologies.comWe provide industry-leading technology assessment and fact-basedmarketing services. We bring to every assignment extensive experiencewith and expertise in all aspects of technology testing and analysis, fromresearching new technologies, to developing new methodologies, totesting with existing and new tools.When the assessment is complete, we know how to present the results toa broad range of target audiences. We provide our clients with thematerials they need, from market-focused data to use in their owncollateral to custom sales aids, such as test reports, performanceassessments, and white papers. Every document reflects the results ofour trusted independent analysis.We provide customized services that focus on our clients’ individualrequirements. Whether the technology involves hardware, software, Websites, or services, we offer the experience, expertise, and tools to help ourclients assess how it will fare against its competition, its performance, itsmarket readiness, and its quality and reliability.Our founders, Mark L. Van Name and Bill Catchings, have workedtogether in technology assessment for over 20 years. As journalists, theypublished over a thousand articles on a wide array of technology subjects.They created and led the Ziff-Davis Benchmark Operation, whichdeveloped such industry-standard benchmarks as Ziff Davis Media’sWinstone and WebBench. They founded and led eTesting Labs, and afterthe acquisition of that company by Lionbridge Technologies were thehead and CTO of VeriTest.Principled Technologies is a registered trademark of Principled Technologies, Inc.All other product names are the trademarks of their respective owners.Disclaimer of Warranties; Limitation of Liability:PRINCIPLED TECHNOLOGIES, INC. HAS MADE REASONABLE EFFORTS TO ENSURE THE ACCURACY AND VALIDITY OF ITS TESTING, HOWEVER,PRINCIPLED TECHNOLOGIES, INC. SPECIFICALLY DISCLAIMS ANY WARRANTY, EXPRESSED OR IMPLIED, RELATING TO THE TEST RESULTS ANDANALYSIS, THEIR ACCURACY, COMPLETENESS OR QUALITY, INCLUDING ANY IMPLIED WARRANTY OF FITNESS FOR ANY PARTICULAR PURPOSE.ALL PERSONS OR ENTITIES RELYING ON THE RESULTS OF ANY TESTING DO SO AT THEIR OWN RISK, AND AGREE THAT PRINCIPLEDTECHNOLOGIES, INC., ITS EMPLOYEES AND ITS SUBCONTRACTORS SHALL HAVE NO LIABILITY WHATSOEVER FROM ANY CLAIM OF LOSS ORDAMAGE ON ACCOUNT OF ANY ALLEGED ERROR OR DEFECT IN ANY TESTING PROCEDURE OR RESULT.IN NO EVENT SHALL PRINCIPLED TECHNOLOGIES, INC. BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES INCONNECTION WITH ITS TESTING, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL PRINCIPLED TECHNOLOGIES,INC.’S LIABILITY, INCLUDING FOR DIRECT DAMAGES, EXCEED THE AMOUNTS PAID IN CONNECTION WITH PRINCIPLED TECHNOLOGIES, INC.’STESTING. CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES ARE AS SET FORTH HEREIN.

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