The Social Intranet Workshop              Strictly Confidential © 2009 Prescient Digital Media   Not For Distribution   1
Highly effective intranets & websites                      Strictly Confidential © 2009 Prescient Digital Media           ...
Listen. Understand. Deliver.                       Strictly Confidential © 2009 Prescient Digital Media                   ...
Agendao Social media @worko Technology & priceo Use & satisfactiono Planning & governanceo Case study in-depth: Ciscoo Bre...
Twitter hashtag                                                                                            Toby Ward, Pres...
Social media @work              Strictly Confidential © 2009 Prescient Digital Media                                      ...
POLLStrictly Confidential   © 2011 Prescient Digital Media     Not For Distribution                                       ...
One or more 2.0 toolsSocial Intranet Study, 2011, 1401 participants61%                                                    ...
BlogsSocial Intranet Study, 2011, 1401 participants75%                                                                    ...
Strictly Confidential © 2009 Prescient Digital Media                        2011                           Not For Distrib...
Strictly Confidential © 2009 Prescient  Digital Media Not For Distribution © 2009 Prescient Digital Media Not For Distribu...
WikisSocial Intranet Study, 2011, 1401 participants 61%                                                                   ...
Strictly Confidential © 2009 Prescient Digital Media                        2011                           Not For Distrib...
and in German...                   Strictly Confidential © 2009 Prescient Digital Media                                   ...
Employee NetworkingSocial Intranet Study, 2011, Preliminary Data, 1401 participants                                       ...
Newsgator            Strictly Confidential © 2009 Prescient Digital Media                                    2011         ...
IBM – using Lotus Connections                    Strictly Confidential © 2009 Prescient Digital Media                     ...
Strictly Confidential © 2009 Prescient Digital Media                        2011                           Not For Distrib...
Technology & Price                Strictly Confidential © 2009 Prescient Digital Media                                    ...
Technology platformSocial Intranet Study, 2011, Preliminary Data, 1401 participants                                       ...
POLL  Strictly Confidential © 2009 Prescient Digital Media                          2011                           Not For...
VendorsSocial Intranet Study, 2011, Preliminary Data, 500 participants                                                    ...
http://www.cybookinc.com/sharepoint.htm                     Strictly Confidential © 2009 Prescient Digital Media          ...
http://www.onurguvener.com/                Strictly Confidential © 2009 Prescient Digital Media                           ...
PriceSocial Intranet Study, 2011, Preliminary Data, 500 participants 38%                                                  ...
The Social Intranet•   An intranet that features multiple social media tools for most    or all employees•   Multiple soci...
Social IntranetSocial Intranet Study, 2011, 1401 participants                                                             ...
How Social?Social Intranet Study, 2011, 1401 participants                                                                 ...
www.PrescientDigital.comStrictly Confidential © 2009 Prescient Digital Media                        2011                  ...
Use & Satisfaction                Strictly Confidential © 2009 Prescient Digital Media                                    ...
Can anyone contribute content?Social Intranet Study, 2011, Preliminary Data, 1401 participants    68%                     ...
Executive contentSocial Intranet Study, 2011, Preliminary Data, 1401 participants                                         ...
Biggest content contributorsSocial Intranet Study, 2011, Preliminary Data, 1401 participants      79%                     ...
Overall SatisfactionSocial Intranet Study, 2011, Preliminary Data, 1401 participants      30%                             ...
Employee SatisfactionSocial Intranet Study, 2011, 1401 participants   28%                                                 ...
Executive SatisfactionSocial Intranet Study, 2011, Preliminary Data, 1401 participants      28%                           ...
Planning & Governance               Strictly Confidential © 2009 Prescient Digital Media                                  ...
Governance & PoliciesSocial Intranet Study, 2011, 1401 participants      72%  Governance, policies, or standards          ...
Replacing their social mediaSocial Intranet Study, 2011, 1401 participants      55%                                       ...
Strictly Confidential © 2009 Prescient Digital Media                        2011                           Not For Distrib...
What you write is ultimately yourresponsibility… Please know andfollow the Intel Code of Conduct.                  Strictl...
Stick to your area of expertisePost meaningful respectful commentsAlways pause and think before postingRespect proprietary...
Planning•   Assessment – document what management wants & expects;    document what employees want & expect•   Requirement...
Key lessons•   You get what you pay for•   Change management = use and satisfaction•   Work from a plan that includes empl...
Case study: Cisco                Strictly Confidential © 2009 Prescient Digital Media                                     ...
Cisco Quad Overview•   Goal: accelerate time to market & time to revenue generation•   Employees: 50,000•   Build: interna...
Cisco Quad Features• Social directory profiles   •   Micro-blogging• Blogs                       •   Activity feeds/notifi...
Team Communities•   Each member of the team can create a linked,    personalized workspace with a dashboard to facilitate ...
Strictly Confidential © 2009 Prescient Digital Media                        2011                           Not For Distrib...
Strictly Confidential © 2009 Prescient Digital Media                        2011                           Not For Distrib...
ADDITIONAL SCREENSHOTSAVAILABLE IN WORKSHOP ONLY               Strictly Confidential © 2009 Prescient Digital Media       ...
Cisco Quad Benefitso Improved productivity and access to expertise, both of which  were necessary for accelerating time to...
Cisco Quad ROI  • Time to market decreased to 12 months versus 2 to 3 years    with an estimated US$89 million increase in...
Strictly Confidential © 2009 Prescient Digital Media                        2011                           Not For Distrib...
Hands-on Workshop              Strictly Confidential © 2009 Prescient Digital Media                                      2...
Strictly Confidential © 2011 Prescient Digital Media   Not For Distribution © 2009 Prescient Digital Media Not For Distrib...
Workshop•   Pick a company to represent for the workshop, either one    within your group or fictitious•   Develop the fol...
Strategy: Mission Statement Examples “The intranet ecosystem connects and informs Company A employees across the organizat...
Strategy: Objectives and GoalsObjectiveo Qualitativeo Something worked toward, or striven foro Something in which effort i...
Strategy: Objective Exampleso Increase the quantity and quality of intranet contento Increase the use of a single intranet...
Strategy: Goal Exampleso Increase employee productivity through efficiencieso Improve communicationo Provide easier access...
Information Architecture                     Strictly Confidential © 2009 Prescient Digital Media                         ...
Strictly Confidential © 2009 Prescient Digital Media                        2011                           Not For Distrib...
Information Architecture•   Card Sort – Take the provided cards and sort them into logical    content buckets     • Try to...
Wireframe• Using the flip chart, draw a schematic representation  of your home page.• Artistic quality doesn’t count• Be p...
Site Feedback | Site Map | Help   Company Logo                                              Welcome John Smith            ...
Strictly Confidential © 2009 Prescient Digital Media                        2011                           Not For Distrib...
Q&A Strictly Confidential © 2009 Prescient Digital Media                         2011                           Not For Di...
69Toby Ward                   Carm Porcotoby@prescientdigital.com   cporco@prescientdigital.comwww.PrescientDigital.com   ...
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The Social Intranet Workshop 2011, presented at the 2011 Intranet Global Forum, in New York City, November 9, 2011. Presented by Toby Ward (conference founder) & Carm Porco, Prescient Digital Media.

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  • Namics (using Confluence)A professional service company offering business critical Internet applications, implementation of collaboration software and brand communication. We employ 280 highly skilled professionals in Germany an Switzerland. Our services inculde social software based on Atlassian products, mainly Confluence.Clients: AXPO, Braun, Credit Suisse, DekaBank, Daimler, Deutsche Bahn, European Central Bank, Hannover Re, Helvetia, Panalpina, Phonak, Siemens and many more.
  • The social intranet workshop 2011 slideshare

    1. 1. The Social Intranet Workshop Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 1
    2. 2. Highly effective intranets & websites Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 2
    3. 3. Listen. Understand. Deliver. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 3
    4. 4. Agendao Social media @worko Technology & priceo Use & satisfactiono Planning & governanceo Case study in-depth: Ciscoo Breako Designing a social intranet Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 4
    5. 5. Twitter hashtag Toby Ward, Prescient Digital Media @tobyward Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 5
    6. 6. Social media @work Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 6
    7. 7. POLLStrictly Confidential © 2011 Prescient Digital Media Not For Distribution 7 Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution
    8. 8. One or more 2.0 toolsSocial Intranet Study, 2011, 1401 participants61% Most popular: •Blogs •Discussion •Instant Messaging Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 8
    9. 9. BlogsSocial Intranet Study, 2011, 1401 participants75% 26% enterprise deployment 49% limited deploymentof those orgs that use social media 5% have no plans Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 9
    10. 10. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 10 10
    11. 11. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution © 2009 Prescient Digital Media Not For Distribution Strictly Confidential 2011 11 11
    12. 12. WikisSocial Intranet Study, 2011, 1401 participants 61% 19% enterprise deployment 42% limited deployment 12% have no of those orgs that use social media plans 1212+ Strictly Confidential © 2011 Prescient Digital Media Not For Distribution 12 12 Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution
    13. 13. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 13 13
    14. 14. and in German... Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 14 14
    15. 15. Employee NetworkingSocial Intranet Study, 2011, Preliminary Data, 1401 participants 19% enterprise 43% deployment 21% limited deployment 22% have no plans of those orgs that use social media Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 15 15
    16. 16. Newsgator Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 16 16
    17. 17. IBM – using Lotus Connections Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 17 17
    18. 18. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 18 18
    19. 19. Technology & Price Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 19
    20. 20. Technology platformSocial Intranet Study, 2011, Preliminary Data, 1401 participants 27% CMS 34% 20% Custom built solution 14% Hybrid solution 4% Social media Portal solutions (e.g. SharePoint) platform Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 20 20
    21. 21. POLL Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 21 21
    22. 22. VendorsSocial Intranet Study, 2011, Preliminary Data, 500 participants 23% WordPress 22% Facebook55% Microsoft SharePoint 20% Google Sites 10% Blogger 9% Lotus Connections Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 22 22
    23. 23. http://www.cybookinc.com/sharepoint.htm Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 23 23
    24. 24. http://www.onurguvener.com/ Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 24 24
    25. 25. PriceSocial Intranet Study, 2011, Preliminary Data, 500 participants 38% 14% $10 – 25k 10% $25 – 50k 10% $50 – 100k 9% $100 – 200k Less than $10,000 17% $200k or more Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 25 25
    26. 26. The Social Intranet• An intranet that features multiple social media tools for most or all employees• Multiple social media tools with at least some or limited exposure (optional) from the main intranet or portal home page• Woven into most aspects of content consumption Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 26 26
    27. 27. Social IntranetSocial Intranet Study, 2011, 1401 participants A social intranet 55% consists of many social media tools for most if not all employees with home page integration Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 27 27
    28. 28. How Social?Social Intranet Study, 2011, 1401 participants 39% Limited 14% some enterprise social tools 47% Entry level social intranet (1 or 2 social tools) Full Social Intranet Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 28 28
    29. 29. www.PrescientDigital.comStrictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 29 29
    30. 30. Use & Satisfaction Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 30
    31. 31. Can anyone contribute content?Social Intranet Study, 2011, Preliminary Data, 1401 participants 68% User comments User ratings Wikis Blogs Etc. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 31 31
    32. 32. Executive contentSocial Intranet Study, 2011, Preliminary Data, 1401 participants 12% 2x + per day 28% Rarely or Never 15% 1x per day 14% 2x + per wk 17% Weekly 14% Monthly Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 32 32
    33. 33. Biggest content contributorsSocial Intranet Study, 2011, Preliminary Data, 1401 participants 79% 57% Customer Svc 51% Marketing 28% Ops / Prod 27% Admin Of organizations have communicators that are regular 26% C-suite / Exec contributors 3333+ Strictly Confidential © 2011 Prescient Digital Media Not For Distribution 33 33 Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution
    34. 34. Overall SatisfactionSocial Intranet Study, 2011, Preliminary Data, 1401 participants 30% 45% Satisfactory 22% Poor 4% Very Poor Very Good (6%) or Good (24%) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 34 34
    35. 35. Employee SatisfactionSocial Intranet Study, 2011, 1401 participants 28% 38% Satisfactory 26% Poor 5% Very Poor Very Good (6%) or Good (22%) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 35 35
    36. 36. Executive SatisfactionSocial Intranet Study, 2011, Preliminary Data, 1401 participants 28% 38% Satisfactory 26% Poor 9% Very Poor Very Good (6%) or Good (22%) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 36 36
    37. 37. Planning & Governance Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 37
    38. 38. Governance & PoliciesSocial Intranet Study, 2011, 1401 participants 72% Governance, policies, or standards Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 38 38
    39. 39. Replacing their social mediaSocial Intranet Study, 2011, 1401 participants 55% 27% Plan to replace within 6 months 30% Have no plans to replace their tools Plan to replace their tools in the next year Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 39 39
    40. 40. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 40 40
    41. 41. What you write is ultimately yourresponsibility… Please know andfollow the Intel Code of Conduct. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 41 41
    42. 42. Stick to your area of expertisePost meaningful respectful commentsAlways pause and think before postingRespect proprietary informationKnow & follow the Intel Code of Conduct Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 42 42
    43. 43. Planning• Assessment – document what management wants & expects; document what employees want & expect• Requirements – develop a list of particular functional requirements before selecting a solution• Technology – evaluate and select your software, instead of being ‘sold’ a solution• Pilot – test a new system; tweak & refine based on results• Change management – market, promote, train, etc. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 43 43
    44. 44. Key lessons• You get what you pay for• Change management = use and satisfaction• Work from a plan that includes employee requirements• Executives set the tone (support & use)• Cross-promote in relevant content (e.g. News story links to the relevant wiki, blog, discussion forum) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 44 44
    45. 45. Case study: Cisco Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 45
    46. 46. Cisco Quad Overview• Goal: accelerate time to market & time to revenue generation• Employees: 50,000• Build: internally built a new collaboration network• Name: Cisco IWE (Integrated Workforce Experience) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 46 46
    47. 47. Cisco Quad Features• Social directory profiles • Micro-blogging• Blogs • Activity feeds/notifications• Wikis • Presence• Forums • Visual voicemail• Commenting • Web Communicator• Social tagging • Video• Search • Third-party integrators• Dynamic Communities • Unified communications (click to call/IM/Cisco WebEx©) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 47 47
    48. 48. Team Communities• Each member of the team can create a linked, personalized workspace with a dashboard to facilitate role-based activities and team- and group-based communication Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 48 48
    49. 49. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 49
    50. 50. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 50
    51. 51. ADDITIONAL SCREENSHOTSAVAILABLE IN WORKSHOP ONLY Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 51
    52. 52. Cisco Quad Benefitso Improved productivity and access to expertise, both of which were necessary for accelerating time to marketo Quad enabled new levels of individual and group innovation, because time was freed up through collaboration easeo Facilitated faster, collective problem resolution and daily decision-makingo Reduced email 38%; email size 43% Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 52 52
    53. 53. Cisco Quad ROI • Time to market decreased to 12 months versus 2 to 3 years with an estimated US$89 million increase in net present value (NPV) over five years • 12% productivity gain daily per EE = US$2.9 million savings per year • Enhanced cross-functional visibility and communication; 6- month release cycle versus 3 years for competitors. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 53 53
    54. 54. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 54 54
    55. 55. Hands-on Workshop Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 55
    56. 56. Strictly Confidential © 2011 Prescient Digital Media Not For Distribution © 2009 Prescient Digital Media Not For Distribution Strictly Confidential 2011 56 56
    57. 57. Workshop• Pick a company to represent for the workshop, either one within your group or fictitious• Develop the following: • Strategy – Develop a Mission Statement, 3 Objectives, 3 Goals (30 min) • Information Architecture – Conduct a card sort exercise (30 min) • Wireframe – Draw a homepage wireframe (30 min) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 57 57
    58. 58. Strategy: Mission Statement Examples “The intranet ecosystem connects and informs Company A employees across the organization, acting as a gateway to corporate information and tools, enabling work efficiencies and supporting team collaboration and knowledge management.” “The intranet will foster innovation, interaction, collaboration, employee productivity and effectiveness globally, across the company” Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 58 58
    59. 59. Strategy: Objectives and GoalsObjectiveo Qualitativeo Something worked toward, or striven foro Something in which effort is directed toGoalo Quantitativeo The “finish line”: End result of an endeavor/efforto Satisfies the SMART criteria • Specific, Measurable, Attainable, Realistic, Time Defined Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 59 59
    60. 60. Strategy: Objective Exampleso Increase the quantity and quality of intranet contento Increase the use of a single intranet throughout the companyo Provide better integration between existing internal sites and toolso Reduce the number of clicks required to access informationo Create a better on-boarding experience for new hires Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 60 60
    61. 61. Strategy: Goal Exampleso Increase employee productivity through efficiencieso Improve communicationo Provide easier access to resources, templates and marketing toolso Increase employee engagemento Improve employee collaboration and knowledge sharing Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 61 61
    62. 62. Information Architecture Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 62 62
    63. 63. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 63 63
    64. 64. Information Architecture• Card Sort – Take the provided cards and sort them into logical content buckets • Try to break down institutional silos • Ensure the information is organized in a way that is logical to site users • Think like a new user • Think outside the box • Be prepared to present your top 5-8 headings Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 64 64
    65. 65. Wireframe• Using the flip chart, draw a schematic representation of your home page.• Artistic quality doesn’t count• Be prepared to present your wireframe Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 65 65
    66. 66. Site Feedback | Site Map | Help Company Logo Welcome John Smith Search Enter keywords My Work & Life Health and Safety AOS Business Units & Functions Forms & Policies Quick Links Global News People FinderMyMail Company A’s Second Quarter 2011 Enter nameIPrintTools & Resources PHOTO Results A-Z Business Unit /FunctionHR Policies August 6, 2011MySafeWorkplacePerformance Management A reported revenues of $1.3 billion for the second My Groups quarter of 2011 compared to $1.0 billion in the sameHealth & Wellness period of 2010, driven by higher shipment levels, rolling Add groupIT Training margins and aluminum prices.Password website For the second quarter of 2011, net income attributable Quick PollCustomize my quick links to Aleris International, totalled $56 million. Read more How do you like the new MyAleris? Love it Event s Announcements In the News Town Hall Chairman’s Award Liked the old version View results PHOTO News Story 1 – September 4, 2011 Aleris announced that it has signed a five-year contract to provide aluminum plate and sheet ... Read more Stock Ticker PHOTO News Story 2 – September 5, 2011 Aleris named Jeffrey A. Byrd vice president, Aleris Operating System (AOS), effective ... Read more PHOTO News Story 3 – September 25, 2011 Aleris announced that it has signed a five-year contract to provide aluminum plate ... Read more News Archives © 2011 Aleris International. All Rights Reserved.Contact Us | Terms of Use | Privacy Policy 2011 Last Not For Distribution 66 Strictly Confidential © 2009 Prescient Digital Media updated by: Jason Saragian66
    67. 67. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 67 67
    68. 68. Q&A Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 68
    69. 69. 69Toby Ward Carm Porcotoby@prescientdigital.com cporco@prescientdigital.comwww.PrescientDigital.com www.PrescientDigital.comwww. IntranetBlog.com www. IntranetBlog.com@TobyWard @carmineporcowww.Communexions.com www.Communexions.com416.926.8800 416.926.8800 Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 69
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