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State of the Social Intranet: Results of the 2012 Social Intranet Study
 

State of the Social Intranet: Results of the 2012 Social Intranet Study

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This webinar examines the use of social media tools on corporate intranets and is based on a survey completed by 600+ organizations from around the world, providing some of the most current and ...

This webinar examines the use of social media tools on corporate intranets and is based on a survey completed by 600+ organizations from around the world, providing some of the most current and comprehensive data on Intranet 2.0 tools.

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    State of the Social Intranet: Results of the 2012 Social Intranet Study State of the Social Intranet: Results of the 2012 Social Intranet Study Presentation Transcript

    • The State of the Social Intranet Watch the webinar video instead Findings from the Social Intranet Study By Toby Ward© 2013 Prescient Digital Media Not for distribution
    • Agenda• State of the social intranet• The most popular tools• The business case• Q&A
    • #intranet2@tobyward @intranet2
    • About Us2/13/2013 Confidential © 2012 Prescient Digital Media
    • World Leading Intranet Experts• 12 years of profitable history• Dozens of Fortune 500 Clients• World-Renown Thought Leaders; 150+ intranets
    • Clients
    • PrescientDigital.com• Hundreds of articles• Dozens of white papers & reports• Dozens of case studies & videos• Access to multiple social media channels
    • First ever intranet methodology
    • First to define & study “social intranet”
    • State of the social intranet© 2013 Prescient Digital Media Not for distribution
    • ContentSocial Intranet Study, 2012, 651 participants 6.7 17% Very Good 32% Good 31% Satisfactory 15% Poor Out of 10 5% Very Poor
    • Strictly Confidential © 2009 Prescient Digital MediaNot For Distribution
    • No anonymous content© 2013 Prescient Digital Media Not for distribution
    • All pages are stamped with the owner / author name© 2013 Prescient Digital Media Not for distribution
    • DesignSocial Intranet Study, 2012, 651 participants 6.1 13% Very Good 25% Good 30% Satisfactory 23% Poor Out of 10 9% Very Poor
    • 16
    • 17
    • Tools & ApplicationsSocial Intranet Study, 2012, 651 participants 5.8 9% Very Good 18% Good 35% Satisfactory 27% Poor Out of 10 9% Very Poor
    • Usability & Information ArchitectureSocial Intranet Study, 2012, 651 participants 5.8 9% Very Good 23% Good 28% Satisfactory 28% Poor Out of 10 10% Very Poor
    • Governance / PlanningSocial Intranet Study, 2012, 424 participants 5.5 8% Very Good 17% Good 27% Satisfactory 31% Poor Out of 10 13% Very Poor
    • Bank Intranet – Hybrid CollaborativeStrictlyConfidenti
    • SearchSocial Intranet Study, 2012, 424 participants 5.3 9% Very Good 18% Good 22% Satisfactory 29% Poor Out of 10 21% Very Poor
    • The Advanced Search fields, which appear when users selectthis option after running an initial search. The systemmaintains the results below so users can refer to them whilerefining the new search terms.
    • Social MediaSocial Intranet Study, 2012, 424 participants 4.5 9% Very Good 8% Good 18% Satisfactory 24% Poor Out of 10 32% Very Poor
    • Mobile AccessSocial Intranet Study, 2012, 651 participants 3.7 4% Very Good 4% Good 10% Satisfactory 28% Poor Out of 10 43% Very Poor
    • Overall ratingSocial Intranet Study, 2012, 651 participants 5.2 Out of 10
    • The most popular tools© 2013 Prescient Digital Media Not for distribution
    • At least one social media toolSocial Intranet Study, 2012, 651 participants 76%
    • Full, social intranetSocial Intranet Study, 2012, 651 participants 15%
    • Multiple tools, accessible to all (or most) employees© 2013 Prescient Digital Media Not for distribution
    • Instant messagingSocial Intranet Study, 2012, 651 participants 76% 55% Enterprise-wide deployment
    • BlogsSocial Intranet Study, 2012, 651 participants 75% 29% Enterprise-wide deployment
    • Discussion forumsSocial Intranet Study, 2012, 651 participants 70% 30% Enterprise-wide deployment
    • WikisSocial Intranet Study, 2012, 651 participants 67% 25% Enterprise-wide deployment
    • User commentsSocial Intranet Study, 2012, 651 participants 67% 25% Enterprise-wide deployment
    • The Business Case© 2013 Prescient Digital Media Not for distribution
    • More than ROI• A business case should weave a complete story – Cost / benefits – Return on investment – Opportunities created
    • © 2013 Prescient Digital Media Not for distribution
    • Benefits 54
    • Wiki ROI • T. Rowe Price adds 1,500 workers to its call center each tax season & transferred the entire training program to a wiki. • Price encouraged new employees to take notes during the sessions and then add notes, comments & recommendations to the wiki. • As a result, the company estimates that it saves 1-2 mins. per call at $20 per min. • Net result = millions of dollars).
    • Webinar on ‘selling’ a redesign
    • Next webinar Pros / Cons of SharePoint 2013 March 19, 12:30 EST
    • Intranet Insight > PrescientDigital.com
    • Questions?
    • 61 Toby Wardtoby@prescientdigital.comwww.PrescientDigital.com www. IntranetBlog.com @TobyWard 416.986.2226