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SharePoint Dos & Don’tsWatch the webinar video instead                                   Toby Ward, with Steve Medve      ...
Agendao SharePoint 2010 Overviewo Priority Dos / Don’tso User Satisfactiono Pros / Conso Planning                         ...
Twitter hashtag@tobyward    @intranet2            Strictly Confidential © 2012 Prescient Digital Media   Not For Distribut...
About Us           Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 4
Who is Prescient?  •   11 years of rich history  •   World-class intranet experts  •   Strategic Internet & intranet consu...
Listen. Understand. Deliver.  •   We treat each client as unique;       •   We listen to their needs, goals and challenges...
Clients include…                   Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 7
SP 2010 Overview               Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 8
SP 2010          Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 9
Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 10
POLLDoes your organization have SP in use (any version) somewhere in your organization?                      Strictly Conf...
Aprx. 70%Adoption (Western World)         Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 12
Nexus of Intranet Success                   Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 13
How it’s used                Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 14
SharePoint 20102011 Study by AIIM           6% Live with SP2010 by                                                  8% Upg...
SP 2010          Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 16
Lots of bells & whistles      Focus on main focus (e.g. ECM)                       Strictly Confidential © 2009 Prescient ...
Lots of bells & whistles   DON’T       Bite off more than you can chew                           Strictly Confidential © 2...
Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 19Strictly Confidential © 2012 Prescient Digital...
Key lesson: one step at a time                Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 20...
Main use: Content Management2011 Study by AIIM36%      Enterprise wide content                                            ...
POLLWhat version of SharePoint are you using?                     Strictly Confidential © 2012 Prescient Digital Media   N...
Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 23Strictly Confidential © 2012 Prescient Digital...
Navigation          Implement your own        information architecture                    Strictly Confidential © 2009 Pre...
Navigation   DON’T      Use SP’s navigation... please don’t                        Strictly Confidential © 2009 Prescient ...
http://www.onurguvener.com/                Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 26   ...
Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 27
Key lesson: don’t force a bad IA                 Strictly Confidential © 2009 Prescient Digital Media Not For Distribution...
Employee NetworkingSocial Intranet Study, 2011, 1401 participants43%                                                      ...
SharePoint My Sites                      Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 30     ...
Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 31
Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 32Strictly Confidential © 2012 Prescient Digital...
Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 33Strictly Confidential © 2012 Prescient Digital...
Newsgator            Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 34            Strictly Conf...
My Sites      Implement My Sites (Phase 2)                    Strictly Confidential © 2009 Prescient Digital Media Not For...
My Sites   DON’TRole out My Sites without change management                      Strictly Confidential © 2009 Prescient Di...
Key Lesson: don’t invest in SP….                              … just for the blade.                        Strictly Confid...
BT SharePoint Collaboration   Source: Richard Dennison, BT   Strictly Confidential © 2009 Prescient Digital Media Not For ...
BT SharePoint Collaboration Source: Richard Dennison, BT   Strictly Confidential © 2009 Prescient Digital Media Not For Di...
Tiered Levels of Control                                            Tightly Controlled                                   ...
Team SitesInstitute rules & governance for Team Sites                      Strictly Confidential © 2009 Prescient Digital ...
Team Sites   DON’T     Allow free reign                     Strictly Confidential © 2009 Prescient Digital Media Not For D...
Key lesson: without rules, SPwill sprawl out of control                 Strictly Confidential © 2009 Prescient Digital Med...
Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 44Strictly Confidential © 2012 Prescient Digital...
Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 45Strictly Confidential © 2012 Prescient Digital...
Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 46
Design     Implement a custom look & feel                    Strictly Confidential © 2009 Prescient Digital Media Not For ...
Design   DON’T   Underestimate the cost & time to do so                      Strictly Confidential © 2009 Prescient Digita...
Key lesson                  Sucks             Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 49...
FunctionalityGartner, “SharePoint Adoption,” 2011                              54%Say SP2010 fails to live up to          ...
Third-Party ApplicationsGartner, “SharePoint Adoption,” 2011                              57%                             ...
Cost       Budget accordingly                Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 52 ...
Cost   DON’T   Expect that price is limited to licensing &            implementation costs                         Strictl...
Key Lesson: Prepare to keep spending                      Strictly Confidential © 2009 Prescient Digital Media Not For Dis...
Use & Satisfaction                Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 55
Employee SatisfactionSocial Intranet Study, 2011, 1401 participants   28%                                                 ...
Executive SatisfactionSocial Intranet Study, 2011, Preliminary Data, 1401 participants      28%                           ...
PriceSocial Intranet Study, 2011, Preliminary Data, 500 participants 38%                                                  ...
www.PrescientDigital.comStrictly Confidential © 2009 Prescient Digital Media Not For Distribution 59Strictly Confidential ...
SharePoint Pros & Cons               Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 60
Pros• Early successful deployments encourage rapid uptake• Strong collaboration capabilities• Benefits outweigh the proble...
Conso Not enough expertise / skills to implement and customizeo Cost (expensive)o Lengthy deployment (including 2,000 of d...
Conso Usage (not getting the use as hoped)o Technical issues (performance, technical complexity)o Lack of governanceo Func...
Planning           Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 64
Biggest ongoing issueAIIM SharePoint Survey, 674 respondents, 2011 46%                                                    ...
Intranet Strategy Approach                     Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution...
Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 67Strictly Confidential © 2012 Prescient Digital...
Q&A      Strictly Confidential © 2012 Prescient Digital Media   Not For Distribution 68
www.PrescientDigital.com       416.926.8800   prescient@prescientdigital.com                   Strictly Confidential © 201...
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SharePoint 2010: Dos and Don'ts (Feb. 2012)

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In this webinar, Prescient's president and CEO Toby Ward discusses the strengths, weaknesses, and overall capabilities of SharePoint 2010.

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Transcript of "SharePoint 2010: Dos and Don'ts (Feb. 2012)"

  1. 1. SharePoint Dos & Don’tsWatch the webinar video instead Toby Ward, with Steve Medve Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 1
  2. 2. Agendao SharePoint 2010 Overviewo Priority Dos / Don’tso User Satisfactiono Pros / Conso Planning Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 2 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 2
  3. 3. Twitter hashtag@tobyward @intranet2 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 3
  4. 4. About Us Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 4
  5. 5. Who is Prescient? • 11 years of rich history • World-class intranet experts • Strategic Internet & intranet consulting, planning & design services to many Fortune 500 & big brand clients, small and medium-size leaders • More intranet engagements & clients than any firm (class) • A well defined and proven methodology Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 5 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 5
  6. 6. Listen. Understand. Deliver. • We treat each client as unique; • We listen to their needs, goals and challenges; • Understand a client’s requirements and potential; and • Deliver highly effective and innovative website & intranet plans, designs & solutions. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 6 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 6
  7. 7. Clients include… Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 7
  8. 8. SP 2010 Overview Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 8
  9. 9. SP 2010 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 9
  10. 10. Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 10
  11. 11. POLLDoes your organization have SP in use (any version) somewhere in your organization? Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 11
  12. 12. Aprx. 70%Adoption (Western World) Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 12
  13. 13. Nexus of Intranet Success Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 13
  14. 14. How it’s used Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 14
  15. 15. SharePoint 20102011 Study by AIIM 6% Live with SP2010 by 8% Upgraded 21% Deployed 1st use 28% Will Upgrade 50% Hope to be live by Jan. 1, 2012 Summer 2011 Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 15 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 15
  16. 16. SP 2010 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 16
  17. 17. Lots of bells & whistles Focus on main focus (e.g. ECM) Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 17 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 17
  18. 18. Lots of bells & whistles DON’T Bite off more than you can chew Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 18 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 18
  19. 19. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 19Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 19
  20. 20. Key lesson: one step at a time Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 20 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 20
  21. 21. Main use: Content Management2011 Study by AIIM36% Enterprise wide content 11% No other CMS 19% Use with other(s) 6% Fully integrated with other systems management Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 21 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 21
  22. 22. POLLWhat version of SharePoint are you using? Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 22
  23. 23. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 23Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 23
  24. 24. Navigation Implement your own information architecture Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 24 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 24
  25. 25. Navigation DON’T Use SP’s navigation... please don’t Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 25 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 25
  26. 26. http://www.onurguvener.com/ Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 26 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 26
  27. 27. Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 27
  28. 28. Key lesson: don’t force a bad IA Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 28 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 28
  29. 29. Employee NetworkingSocial Intranet Study, 2011, 1401 participants43% 19% enterprise deployment 21% limited deployment 22% have noof those orgs that use social media plans Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 29 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 29
  30. 30. SharePoint My Sites Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 30 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 30
  31. 31. Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 31
  32. 32. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 32Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 32
  33. 33. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 33Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 33
  34. 34. Newsgator Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 34 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 34
  35. 35. My Sites Implement My Sites (Phase 2) Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 35 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 35
  36. 36. My Sites DON’TRole out My Sites without change management Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 36 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 36
  37. 37. Key Lesson: don’t invest in SP…. … just for the blade. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 37 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 37
  38. 38. BT SharePoint Collaboration Source: Richard Dennison, BT Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 38 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 38
  39. 39. BT SharePoint Collaboration Source: Richard Dennison, BT Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 39 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 39
  40. 40. Tiered Levels of Control  Tightly Controlled Technical Strategy  Tight Control at the Widest Scope  Decreasing Control as the Scope Narrows  Broad Governance Policies  Maximum Tactical Freedom © Mark Ragar Schneider 2007 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 40
  41. 41. Team SitesInstitute rules & governance for Team Sites Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 41 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 41
  42. 42. Team Sites DON’T Allow free reign Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 42 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 42
  43. 43. Key lesson: without rules, SPwill sprawl out of control Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 43 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 43
  44. 44. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 44Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 44
  45. 45. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 45Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 45
  46. 46. Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 46
  47. 47. Design Implement a custom look & feel Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 47 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 47
  48. 48. Design DON’T Underestimate the cost & time to do so Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 48 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 48
  49. 49. Key lesson Sucks Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 49 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 49
  50. 50. FunctionalityGartner, “SharePoint Adoption,” 2011 54%Say SP2010 fails to live up to functional expectations Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 50 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 50
  51. 51. Third-Party ApplicationsGartner, “SharePoint Adoption,” 2011 57% Have augmented SP 2010 with additional products such as Jive, AvePoint, Nintex, etc Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 51 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 51
  52. 52. Cost Budget accordingly Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 52 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 52
  53. 53. Cost DON’T Expect that price is limited to licensing & implementation costs Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 53 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 53
  54. 54. Key Lesson: Prepare to keep spending Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 54 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 54
  55. 55. Use & Satisfaction Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 55
  56. 56. Employee SatisfactionSocial Intranet Study, 2011, 1401 participants 28% 38% Satisfactory 26% Poor 5% Very Poor Very Good (6%) or Good (22%) Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 56 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 56
  57. 57. Executive SatisfactionSocial Intranet Study, 2011, Preliminary Data, 1401 participants 28% 38% Satisfactory 26% Poor 9% Very Poor Very Good (6%) or Good (22%) Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 57 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 57
  58. 58. PriceSocial Intranet Study, 2011, Preliminary Data, 500 participants 38% 14% $10 – 25k 10% $25 – 50k 10% $50 – 100k 9% $100 – 200k Less than $10,000 17% $200k or more Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 58 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 58
  59. 59. www.PrescientDigital.comStrictly Confidential © 2009 Prescient Digital Media Not For Distribution 59Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 59
  60. 60. SharePoint Pros & Cons Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 60
  61. 61. Pros• Early successful deployments encourage rapid uptake• Strong collaboration capabilities• Benefits outweigh the problems• Applications… everything and the kitchen sink• SharePoint 2010 fills critical functional gaps left by the 2007 version• 79% of respondents say it meets IT’s expectations• 54% say that it is meeting technical expectations Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 61 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 61
  62. 62. Conso Not enough expertise / skills to implement and customizeo Cost (expensive)o Lengthy deployment (including 2,000 of deployment documentation and hidden features)o Problematic and expensive to customizeo Often fails to satisfy as a standalone product; needs augmentation (57% of customers have bought third-party tools) Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 62 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 62
  63. 63. Conso Usage (not getting the use as hoped)o Technical issues (performance, technical complexity)o Lack of governanceo Functional operation (54% say SP 2010 fails to live up to functional expectations)o Mobile: mobile specific views have been problematic for Blackberry, iPhone & Androidso File size limits (2 GB) Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 63 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 63
  64. 64. Planning Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 64
  65. 65. Biggest ongoing issueAIIM SharePoint Survey, 674 respondents, 2011 46% 45% Lack of governance Meta data, taxonomy 35% Lack of expertise 31% Lack of governance Team Site proliferation Lack of strategic plans Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 65 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 65
  66. 66. Intranet Strategy Approach Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 66
  67. 67. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 67Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 67
  68. 68. Q&A Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 68
  69. 69. www.PrescientDigital.com 416.926.8800 prescient@prescientdigital.com Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 69

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