SharePoint 2010: Dos and Don'ts (Feb. 2012)

Agendao SharePoint 2010 Overviewo Priority Dos / Don’tso User Satisfactiono Pros / Conso Planning Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 2 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 2

Who is Prescient? • 11 years of rich history • World-class intranet experts • Strategic Internet & intranet consulting, planning & design services to many Fortune 500 & big brand clients, small and medium-size leaders • More intranet engagements & clients than any firm (class) • A well defined and proven methodology Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 5 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 5

Listen. Understand. Deliver. • We treat each client as unique; • We listen to their needs, goals and challenges; • Understand a client’s requirements and potential; and • Deliver highly effective and innovative website & intranet plans, designs & solutions. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 6 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 6

SharePoint 20102011 Study by AIIM 6% Live with SP2010 by 8% Upgraded 21% Deployed 1st use 28% Will Upgrade 50% Hope to be live by Jan. 1, 2012 Summer 2011 Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 15 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 15

Lots of bells & whistles Focus on main focus (e.g. ECM) Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 17 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 17

Lots of bells & whistles DON’T Bite off more than you can chew Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 18 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 18

Main use: Content Management2011 Study by AIIM36% Enterprise wide content 11% No other CMS 19% Use with other(s) 6% Fully integrated with other systems management Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 21 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 21

Navigation Implement your own information architecture Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 24 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 24

Navigation DON’T Use SP’s navigation... please don’t Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 25 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 25

Employee NetworkingSocial Intranet Study, 2011, 1401 participants43% 19% enterprise deployment 21% limited deployment 22% have noof those orgs that use social media plans Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 29 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 29

My Sites DON’TRole out My Sites without change management Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 36 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 36

Key Lesson: don’t invest in SP…. … just for the blade. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 37 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 37

BT SharePoint Collaboration Source: Richard Dennison, BT Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 38 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 38

BT SharePoint Collaboration Source: Richard Dennison, BT Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 39 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 39

Tiered Levels of Control  Tightly Controlled Technical Strategy  Tight Control at the Widest Scope  Decreasing Control as the Scope Narrows  Broad Governance Policies  Maximum Tactical Freedom © Mark Ragar Schneider 2007 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 40

Team SitesInstitute rules & governance for Team Sites Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 41 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 41

Key lesson: without rules, SPwill sprawl out of control Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 43 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 43

Design DON’T Underestimate the cost & time to do so Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 48 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 48

FunctionalityGartner, “SharePoint Adoption,” 2011 54%Say SP2010 fails to live up to functional expectations Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 50 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 50

Third-Party ApplicationsGartner, “SharePoint Adoption,” 2011 57% Have augmented SP 2010 with additional products such as Jive, AvePoint, Nintex, etc Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 51 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 51

Cost DON’T Expect that price is limited to licensing & implementation costs Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 53 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 53

Employee SatisfactionSocial Intranet Study, 2011, 1401 participants 28% 38% Satisfactory 26% Poor 5% Very Poor Very Good (6%) or Good (22%) Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 56 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 56

Executive SatisfactionSocial Intranet Study, 2011, Preliminary Data, 1401 participants 28% 38% Satisfactory 26% Poor 9% Very Poor Very Good (6%) or Good (22%) Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 57 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 57

PriceSocial Intranet Study, 2011, Preliminary Data, 500 participants 38% 14% $10 – 25k 10% $25 – 50k 10% $50 – 100k 9% $100 – 200k Less than $10,000 17% $200k or more Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 58 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 58

Pros• Early successful deployments encourage rapid uptake• Strong collaboration capabilities• Benefits outweigh the problems• Applications… everything and the kitchen sink• SharePoint 2010 fills critical functional gaps left by the 2007 version• 79% of respondents say it meets IT’s expectations• 54% say that it is meeting technical expectations Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 61 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 61

Conso Not enough expertise / skills to implement and customizeo Cost (expensive)o Lengthy deployment (including 2,000 of deployment documentation and hidden features)o Problematic and expensive to customizeo Often fails to satisfy as a standalone product; needs augmentation (57% of customers have bought third-party tools) Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 62 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 62

Conso Usage (not getting the use as hoped)o Technical issues (performance, technical complexity)o Lack of governanceo Functional operation (54% say SP 2010 fails to live up to functional expectations)o Mobile: mobile specific views have been problematic for Blackberry, iPhone & Androidso File size limits (2 GB) Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 63 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 63

Biggest ongoing issueAIIM SharePoint Survey, 674 respondents, 2011 46% 45% Lack of governance Meta data, taxonomy 35% Lack of expertise 31% Lack of governance Team Site proliferation Lack of strategic plans Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 65 Strictly Confidential © 2012 Prescient Digital Media Not For Distribution 65

SharePoint 2010: Dos and Don'ts (Feb. 2012)

by Prescient Digital Media on Feb 03, 2012

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SharePoint 2010: Dos and Don’ts (Feb. 2012) Presentation Transcript