Intranet 2.0 on a budget


                                          Toby Ward, Prescient Digital Media
                  ...
About Toby Ward
     Founder & CEO of Prescient Digital Media
     We plan & build highly effective websites & intranets...
www.PrescientDigital.com
Strictly Confidential   © 2009 Prescient Digital Media   Not For Distribution
Strictly Confidential   © 2009 Prescient Digital Media   Not For Distribution
Twitter hashtag



          #intranet2
@tobyward    @RiaBreuer @JanVanVeen
Evidence / Prevalence




     Strictly Confidential   © 2010 Prescient Digital Media   Not For Distribution
One or more 2.0 tools
Intranet 2.0 Global Study 2010, 525 participants




                                               ...
Blogs




        Strictly Confidential   © 2010 Prescient Digital Media   Not For Distribution
Blog deployment
Intranet 2.0 Global Study 2010, 525 participants




                                                     ...
ThomsonReuters Intranet




 Compliments of ThomsonReuters   Strictly Confidential   © 2010 Prescient Digital Media   Not ...
Choose Blogs (subscribe)




        Strictly Confidential   © 2010 Prescient Digital Media   Not For Distribution
Strictly Confidential   © 2009 Prescient Digital Media   Not For Distribution
ThomsonReuters




        Strictly Confidential   © 2010 Prescient Digital Media   Not For Distribution
Anyone can blog – Siemen’s




    Mitarbeiter-Weblogs bei der Siemens AG, Karsetn Ehms, Siemens AG / Corporate Technology...
Find blogs by tag, search or alpha




    Mitarbeiter-Weblogs bei der Siemens AG, Karsetn Ehms, Siemens AG / Corporate Te...
Wikis




        Strictly Confidential   © 2010 Prescient Digital Media   Not For Distribution
Wiki deployment
Intranet 2.0 Global Study 2010, 525 participants




                                                     ...
Employee wikis – CNW Group
Employee Networking




    Strictly Confidential   © 2010 Prescient Digital Media   Not For Distribution
Employee networking
Intranet 2.0 Global Study 2010, 525 participants




                                                 ...
How much?
A budget of zero - $10,000
Intranet 2.0 Global Study 2010, 525 participants




                                          ...
2.0 is cheap
Intranet 2.0 Global Study 2010, Preliminary Data, 525 participants




                         Strictly Conf...
The Social Intranet




     Strictly Confidential   © 2010 Prescient Digital Media   Not For Distribution
The Social Intranet
   An intranet that features multiple social media tools for most
    or all employees
   Multiple s...
www.PrescientDigital.com
Communexions.com

For discussion & links to the slides
Toby Ward, CEO, Prescient

www.PrescientDigital.com
www.IntranetBlog.com
www.Twitter.com/TobyWard
www.Communexions.com‫‏‬
...
Océ Case Study
Intranet 2.0 on a budget @ Océ




              Ria Breuer, Global Intranet Manager
        Jan van Veen, Manager Interna...
Corporate Profile
    Océ today:

         21,500 people worldwide
         Annual revenue 2009:
          € 2,648 Bill...
Océ Product & Services

                                              Wide Format                Océ
 Document Printing   ...
Employees



                   10%
                         23%
             10%

            7%
                        ...
Océ around the world
It all started with our Intranet

In 2004:
   many local intranets, diversity in look and feel
   not connected, URL unk...
The future as seen then

One intranet for all
1.   start with uniform design and navigation and get rid
     of all the lo...
Our intranet – step 1
   From local to global
Life before the crisis
   Roll out to other countries
   Changes and improvements in the current version
   Requirement...
Crisis!
   Decline in sales USA from September 2007
   First lay-offs Q1 2008
   Full crisis hits NL September 2008
  ...
Life after the crisis

    All we had left was our creativity
    How to reach everyone?
    How to prepare for the ext...
What did we introduce?
   Improved news service on our intranet
   Rumorbuster
   Wikis
   Blogging
   Idea Managemen...
Improved news service intranet
Rumorbuster
Wikis
Blogs
Idea Management
Microblogging
Océ TV
Social Bookmarking
Our results


   Interactive digital communication tools successfully implemented
   Employees value our quarterly resul...
Lessons Learned
   Money is not the issue
   Organization is the issue!
   You can start bottom-up
   Consumerization ...
Articles on the Océ case
   Bill Ives: Article on microblogging, Article on Sharepoint implementation,
    Article on wik...
Intranet 2.0 on a Budget
Intranet 2.0 on a Budget
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Intranet 2.0 on a Budget

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Prescient's June 2010 webinar with two members from Oce's intranet team

Published in: Technology, Business

Transcript of "Intranet 2.0 on a Budget"

  1. 1. Intranet 2.0 on a budget Toby Ward, Prescient Digital Media Ria Breuer, Océ Jan van Veen, Océ Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  2. 2. About Toby Ward  Founder & CEO of Prescient Digital Media  We plan & build highly effective websites & intranets Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  3. 3. www.PrescientDigital.com Strictly Confidential © 2009 Prescient Digital Media Not For Distribution
  4. 4. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution
  5. 5. Twitter hashtag #intranet2 @tobyward @RiaBreuer @JanVanVeen
  6. 6. Evidence / Prevalence Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  7. 7. One or more 2.0 tools Intranet 2.0 Global Study 2010, 525 participants 55% Enterprise 87% Deployment Most popular: Blogs Discussion Instant Msg Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  8. 8. Blogs Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  9. 9. Blog deployment Intranet 2.0 Global Study 2010, 525 participants Up 10% 53% 18% enterprise deployment 35% limited deployment 8% have no plans Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  10. 10. ThomsonReuters Intranet Compliments of ThomsonReuters Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  11. 11. Choose Blogs (subscribe) Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  12. 12. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution
  13. 13. ThomsonReuters Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  14. 14. Anyone can blog – Siemen’s Mitarbeiter-Weblogs bei der Siemens AG, Karsetn Ehms, Siemens AG / Corporate Technology, 2007-09-28 http://www.slideshare.net/kpehms/employee-blogging-siemens
  15. 15. Find blogs by tag, search or alpha Mitarbeiter-Weblogs bei der Siemens AG, Karsetn Ehms, Siemens AG / Corporate Technology, 2007-09-28 http://www.slideshare.net/kpehms/employee-blogging-siemens
  16. 16. Wikis Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  17. 17. Wiki deployment Intranet 2.0 Global Study 2010, 525 participants Up 5% 49% 17% enterprise deployment 32% limited deployment 11% have no plans Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  18. 18. Employee wikis – CNW Group
  19. 19. Employee Networking Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  20. 20. Employee networking Intranet 2.0 Global Study 2010, 525 participants Up 42% 27% 13% enterprise deployment 14% limited deployment 19% have no plans Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  21. 21. How much?
  22. 22. A budget of zero - $10,000 Intranet 2.0 Global Study 2010, 525 participants 20% spent $100k or 47% more 26% of lg. orgs. spent under $10k Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  23. 23. 2.0 is cheap Intranet 2.0 Global Study 2010, Preliminary Data, 525 participants Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  24. 24. The Social Intranet Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  25. 25. The Social Intranet  An intranet that features multiple social media tools for most or all employees  Multiple social media tools with at least some or limited exposure (optional) from the main intranet or portal home page  Woven into most aspects of content consumption Strictly Confidential © 2010 Prescient Digital Media Not For Distribution
  26. 26. www.PrescientDigital.com
  27. 27. Communexions.com For discussion & links to the slides
  28. 28. Toby Ward, CEO, Prescient www.PrescientDigital.com www.IntranetBlog.com www.Twitter.com/TobyWard www.Communexions.com‫‏‬ 30
  29. 29. Océ Case Study
  30. 30. Intranet 2.0 on a budget @ Océ Ria Breuer, Global Intranet Manager Jan van Veen, Manager Internal Communications
  31. 31. Corporate Profile  Océ today:  21,500 people worldwide  Annual revenue 2009: € 2,648 Billion  Net Income 2009: € - 47,134 Million  Worldwide distribution in 90 countries  Direct sales and services in 30 countries  10 R&D-sites in 9 countries
  32. 32. Océ Product & Services Wide Format Océ Document Printing Production Printing Printing Systems Business Services Technical Document Systems Office Systems Graphic Arts Systems Display Graphics Systems Printroom Systems TransPromo Systems Imaging Supplies
  33. 33. Employees 10% 23% 10% 7% 20% 30%
  34. 34. Océ around the world
  35. 35. It all started with our Intranet In 2004:  many local intranets, diversity in look and feel  not connected, URL unknown, no global search  locally supported  So no corporate messaging, nor sharing of information “If Océ only knew what Océ knows”
  36. 36. The future as seen then One intranet for all 1. start with uniform design and navigation and get rid of all the local ones 2. next versions to deal with global document management, workflows and collaboration
  37. 37. Our intranet – step 1  From local to global
  38. 38. Life before the crisis  Roll out to other countries  Changes and improvements in the current version  Requirements for next version  Set up project management organization for the intranet (hiring experts)  Set up business, technical and support teams  ….
  39. 39. Crisis!  Decline in sales USA from September 2007  First lay-offs Q1 2008  Full crisis hits NL September 2008  Total headcount reduction 2.350  Severe cost cutting measures  Intranet budget down from €350.000 in 2007 to €0 in 2008  Business and technical staff down from 8 to 2 FTE  Intranet in maintenance mode - development and roll out stopped!
  40. 40. Life after the crisis  All we had left was our creativity  How to reach everyone?  How to prepare for the external social media revolution?  Our decision: use social media for internal communications
  41. 41. What did we introduce?  Improved news service on our intranet  Rumorbuster  Wikis  Blogging  Idea Management  Microblogging (Yammer)  Social bookmarking  OcéTV (now also on YouTube)  Intranet as starting point
  42. 42. Improved news service intranet
  43. 43. Rumorbuster
  44. 44. Wikis
  45. 45. Blogs
  46. 46. Idea Management
  47. 47. Microblogging
  48. 48. Océ TV
  49. 49. Social Bookmarking
  50. 50. Our results  Interactive digital communication tools successfully implemented  Employees value our quarterly results communication  Rumors connected to crisis successfully busted  Over 60 moneysaving ideas generated, one of which had a business case of € 800,000  Creativity, engagement and collaboration boosted - asking questions and getting answers from colleagues all over the world is great  Around 20,000 Euros saved on video production in the first half year of use alone  Integrated, cross-media communication
  51. 51. Lessons Learned  Money is not the issue  Organization is the issue!  You can start bottom-up  Consumerization of IT  Cross-functional approach (Communications, IT & IM)  Where do I share and store my info?  Did we teach people to be a knowledge worker?  Culture > Ask questions  Social Media Guidelines  Security  Social media lab
  52. 52. Articles on the Océ case  Bill Ives: Article on microblogging, Article on Sharepoint implementation, Article on wiki implementation  The Economist: The Economist on social networking (including Océ)  Jacob Morgan, Implementing Enterprise 2.0 at Océ: Part 1-Business drivers, Part 2-Making the push, Part 3-Change management, Part 4-Operational and financial impact, Part 5-Lessons learned and future plans  Toby Ward: Intranet 2.0 case study: Océ ria.breuer@oce.com riabreuer jan.vanveen@oce.com janvanveen

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