Delivering A High Performing Intranet Webinar 090528 Post

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  • Delivering A High Performing Intranet Webinar 090528 Post

    1. 1. Delivering a high-performing intranet: The reality in successfully implementing your intranet plan. Case Study with Iron Mountain May 28, 2009 Cathy McKnight Senior Consultant – Prescient Digital Media Cheryl Travis Director, Internal Communications – Iron Mountain
    2. 2. Agenda <ul><li>Introductions </li></ul><ul><li>Project Management Stages </li></ul><ul><li>Getting your intranet off the ground </li></ul><ul><ul><li>Planning </li></ul></ul><ul><ul><li>Governance </li></ul></ul><ul><ul><li>Content </li></ul></ul><ul><ul><li>Site Build </li></ul></ul><ul><ul><li>Training & Communications </li></ul></ul><ul><ul><li>Launch </li></ul></ul><ul><li>Q&A </li></ul>
    3. 3. About Prescient <ul><li>Consultants that provide strategic Internet and intranet consulting, planning and communications services to organizations of all sizes. </li></ul>© 2009 Prescient Digital Media
    4. 4. About Iron Mountain <ul><li>Global leader in information management services </li></ul><ul><li>Traded on NYSE:IRM and part of S&P 500 </li></ul><ul><li>120,000+ corporate clients in 39 countries on 5 continents </li></ul><ul><li>20,000+ employees </li></ul><ul><li>Headquartered in Boston; office around the world </li></ul><ul><li>Founded 1951 </li></ul>© 2009 Prescient Digital Media
    5. 5. A NEW INTRANET THE PROJECTS OF ALL PROJECTS
    6. 6. Intranet value <ul><li>Intranets and corporate portals are widely valued for: </li></ul><ul><ul><li>Streamlining business processes </li></ul></ul><ul><ul><li>Driving operational efficiencies </li></ul></ul><ul><ul><li>Reducing the cost of internal business functions </li></ul></ul><ul><ul><li>Enhancing communications and collaboration </li></ul></ul><ul><ul><li>And virtually every line of business and department within an organization can benefit from the power, flexibility and bottom-line value of an intranet </li></ul></ul>© 2009 Prescient Digital Media
    7. 7. 6 True Stages of Project Management <ul><li>Enthusiasm </li></ul><ul><li>Depression </li></ul><ul><li>Panic </li></ul><ul><li>Search for the Guilty </li></ul><ul><li>Punishment of the Innocent </li></ul><ul><li>Rewards for the Non-Participants </li></ul>© 2009 Prescient Digital Media
    8. 8. Planning <ul><li>“ Failing to plan is a plan for failure” </li></ul><ul><li>“ He who fails to plan, plans to fail” </li></ul><ul><li>“ A good plan today is better than a perfect plan tomorrow” </li></ul><ul><li>“ Toast always falls butter side down” </li></ul>© 2009 Prescient Digital Media
    9. 9. Planning involves understanding ... © 2009 Prescient Digital Media
    10. 10. PLANNING IS DONE. NOW WHAT?
    11. 11. Governance <ul><li>Governance Structure </li></ul><ul><li>Roles & Responsibilities </li></ul><ul><li>Supporting Documentation </li></ul>Editorial Guidelines Style Guide Intranet Policies & Procedures Goveranance 101 © 2009 Prescient Digital Media Editor-In-Chief Intranet Council Co-Champions CIO & VP Editorial Committee Corporate Communications Advisory Group HR
    12. 12. Communication <ul><li>Engaging Leadership </li></ul><ul><li>Content Owners & Contributors </li></ul><ul><li>Pre-launch: Employee communications </li></ul><ul><li>Launch </li></ul><ul><li>Ongoing; Keeping the momentum </li></ul>Our new intranet is GREAT! What new intranet ? © 2009 Prescient Digital Media
    13. 13. Content <ul><li>Content Audit </li></ul><ul><li>Content Ownership </li></ul><ul><li>Approvals & Publishing </li></ul><ul><li>Creating vs. repurposing </li></ul><ul><li>Translation </li></ul><ul><li>Archiving </li></ul><ul><li>Reviewing & Updating </li></ul>© 2009 Prescient Digital Media
    14. 14. Technology <ul><li>System Requirements </li></ul><ul><li>Resource Requirements </li></ul><ul><li>Ongoing Support </li></ul>
    15. 15. Site Build <ul><li>Information Architecture </li></ul><ul><li>Wireframes </li></ul><ul><li>Design </li></ul>© 2009 Prescient Digital Media
    16. 16. SCOUT IRON MOUNTAIN’S NEW INTRANET
    17. 17. Scout <ul><li>Engage content owners at the start </li></ul><ul><li>Rely on your independent resources </li></ul><ul><li>Trust your sixth sense </li></ul><ul><li>Keep communication lines open </li></ul>© 2009 Prescient Digital Media
    18. 18. The Intranet Gap Who is filling it for you? Users want a wiki which will require some custom development by IT. <ul><li>Executive messaging </li></ul><ul><li>Working together </li></ul><ul><li>Balanced scorecard </li></ul><ul><li>Corporate culture </li></ul><ul><li>Employee needs </li></ul>The Business <ul><li>OTB </li></ul><ul><li>Coding </li></ul><ul><li>HTML, XML/ XSL/XSLT, JavaScript </li></ul><ul><li>Programming hours </li></ul><ul><li>Custom build </li></ul>IT
    19. 19. Planning for online success <ul><li>An intranet is a process, not an event. </li></ul>© 2009 Prescient Digital Media
    20. 20. Q&A
    21. 21. Upcoming Prescient events: <ul><li>Innovative E-HR </li></ul><ul><ul><li>June 18-19, 2009 in Toronto, Ontario Presenter: Carmine Porco </li></ul></ul><ul><li>Intranet 2.0 – Learnings from Europe </li></ul><ul><ul><li>KMWorld 09, San Jose, California, November 17 - 19, 2009 Presenter: Toby Ward </li></ul></ul><ul><li>Other Upcoming Webinar topics: </li></ul><ul><ul><li>Intranet Search </li></ul></ul><ul><ul><li>Governance </li></ul></ul><ul><ul><li>WCMS </li></ul></ul><ul><ul><li>Implementing Executive & Employee Blogs </li></ul></ul>© 2009 Prescient Digital Media
    22. 22. Cathy McKnight Senior Consultant Prescient Digital Media © 2009 Prescient Digital Media cmcknight@prescientdigital.com www.PrescientDigital.com www.Twitter.com/cathymcknight www.Twitter.com/intranet2 www.Facebook.com Search & join: Intranet Global Forum

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