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View the full webinar at http://www.prescientdigital.com/articles/best-of-the-intranet-global-forum

View the full webinar at http://www.prescientdigital.com/articles/best-of-the-intranet-global-forum

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Best of the Intranet Global forum 2013 Presentation Transcript

  • 1. View the full webinar at http://www.prescientdigital.com/articles/best-of-the-intranet-global-forum Best of The Intranet Global Forum Toby Ward, CEO, Prescient Digital
  • 2. www.IntranetGlobalForum.com
  • 3. Agenda • • • • • How social are intranets? Case study: Philips Case study: Pitney Bowes Selection of case study examples Questions
  • 4. Twitter #intranet2 @tobyward @intranet2
  • 5. Slides www.Slideshare.net/Prescient
  • 6. World Leading Intranet Experts • • • • • 13 years of profitable history Dozens of Fortune 500 Clients World-Renown Thought Leaders; 200+ intranets Strategy, governance, design + implementation of intranets SharePoint experts > Social Business Interactive (SocialBiz.ca)
  • 7. PrescientDigital.com • • • • Hundreds of articles Dozens of white papers & reports Dozens of case studies & videos Access to multiple social media channels
  • 8. Intranet Insight > PrescientDigital.com
  • 9. Next webinar The Social Intranet With SharePoint 2013 December 12, 12:30 EST
  • 10. SocialBiz.ca
  • 11. How social are intranets?
  • 12. External social media Social Business Study, 2013, Preliminary Data 85% Most popular: •Facebook (82%) •LinkedIn (79%) •Twitter (79%)
  • 13. Internal social media Social Business Study, 2013, Preliminary Data 68% Most popular: •Blogs •Wikis •Instant Messaging
  • 14. Blogs Social Business Study, 2013, Preliminary Data 50% Have blogs on their intranet 5% enterprise deployment 45% limited deployment 13% have no plans
  • 15. Wikis Social Business Study, 2013, Preliminary Data 50% 21% enterprise deployment 29% limited deployment 14% have no plans
  • 16. Employee Networking Social Business Study, 2013, Preliminary Data 28% 4% enterprise deployment 11% limited deployment 56% have no plans
  • 17. Technology + Price
  • 18. Vendors Social Business Study, 2013, Preliminary Data 69% Microsoft SharePoint 16% Yammer 16% Confluence 10% IBM Connections 19% Other
  • 19. Price Social Business Study, 2013, Preliminary Data 41% ZERO DOLLARS - NADA 18% $0 - $10k 10% $10 – 25k 8% $25 – 50k 12% $50 – 100k 4% $100 – 200k 9% $200k or more
  • 20. The Social Intranet • • • An intranet that features multiple social media tools for most or all employees Multiple social media tools with at least some or limited exposure (optional) from the main intranet or portal home page Woven into most aspects of content consumption
  • 21. How Social? Social Business Study, 2013, Preliminary Data 3% Full Social Intranet (that have social media) 36% Limited some enterprise social tools 60% Entry level social intranet (1 or 2 social tools)
  • 22. Reasons/ Drivers Social Business Study, 2013, Preliminary Data 55% Employee Collaboration 52% Customer Communications 48% Knowledge Management 42% Because everyone is doing it
  • 23. Engagement
  • 24. Employee Satisfaction Social Business Study, 2013, Preliminary Data 9% Very Good (0%) or Good (9%) 13% Satisfactory 41% Poor 38% Very Poor
  • 25. Executive Satisfaction Social Intranet Study, 2012, Preliminary Data 10% Very Good (0%) or Good (10%) 23% Satisfactory 37% Poor 30% Very Poor
  • 26. Social Business Study > IntranetBlog.com
  • 27. Case Study: Pitney Bowes
  • 28. American manufacturer of software &hardware, and provider of services related to documents, packaging, mailing & shipping. Since 1920 US$5 Billion ~28,000 Headquarters in Stamford, Connecticut Sales in 2012. People employed worldwide in over 100 countries $4.2 Billion 1.8% of sales Market Cap in 2012 invested in R&D in 2012
  • 29. Adoption is becoming a priority  Employees can interact with the social network on our traditional intranet  Email communications include a direct feed to interact with it  Internal communication teams regularly post content on it
  • 30. Intranet landscape  Main traditional Intranet  2 social networks  Hundreds of team sites
  • 31. Two main problems with the Intranet Information is hard to find It’s impossible for employees to find others with expertise to solve problems, innovate and collaborate .
  • 32. Three social goals  Make it easy to find people globally within Pitney Bowes  Make it easy to find information  Make it easy for employees to collaborate
  • 33. Additional social benefits Client Hearing Seeing • Client’s voice • • Company’s Message Stakeholders • • Hearing Peers / Employees Collaborating • • Company’s Message Stakeholders Clear direction and goals • • Alignment Shared info Peers / Employees Sharing Knowledge • Client’s voice • • Alignment Shared info • • • • Clear direction and goals Partners Seeing Collaborating Best Practices • ‘Knowledge Bob’ Knowledge • ‘Knowledge Jane’ Best Practices Company Feeling • Engaged • Recognized / Valued Feeling Doing Anticipating • Meeting • Anticipating Recognized / Valued • • Meeting Search = Find • • Planning Creates Value Search = Find • Engaged • • • Support Creates Value Cost Doing • Governance Change Management Culture Technology Location
  • 34. Success within social groups Impact:  Improved time to market  Clear team communication & planning  Decreased time spent in email and participating in meetings  Transparency reduced questions and concerns
  • 35. Social teams are slowly migrating away from email
  • 36. Knowledge sharing Impact: All employees receive best practices information. In the past, this employee might have shared information with only is direct team
  • 37. Listening and responding to clients Impact: The social network helped to close an open loop with a client
  • 38. Seeking information Impact: Sales rep received the product information she needed to compete for a sale
  • 39. Social analytics over the past month  New global members increased by 10% this year  Engagement spikes depending on group activities  1% increase in active groups over last year
  • 40. Adoption is becoming a priority  Employees can interact with the social network on our traditional intranet  Email communications include a direct feed to interact with it  Internal communication teams regularly post content on it
  • 41. Case Study: Philips
  • 42. A strong diversified industrial group leading in health and well-being Our mission: Improving people’s lives through meaningful innovation. Since 1891 €23.5 Billion ~116,000 Headquarters in Amsterdam, the Netherlands Sales in 2012. Portfolio consists of ~70% B2B businesses People employed worldwide in over 100 countries $9.1Billion 8% of sales invested Brand value in 2012 in R&D in 2012 59,000 patent rights, 35,000 trademark rights, 81,000 design rights
  • 43. Today 48,566 members Powered by 50 Comparable with
  • 44. ‘Like’ button and ‘Comment’ box Encourage feedback and increase traffic ‘Like:’ Give employees the opportunity to show their support of content ‘Comment’ box: Enable employees to engage in dialogue around content • Pushes link into the activity stream to the followers •Viral promotion of the 51 content Huge increase in submissions (200 to 3000!) to ‘Product of the Month’ contest after integrating Connect Us into CL Intranet
  • 45. BlueTube Integrating video into the enterprise ‘Share’ & ‘like’ Give employees the opportunity to show their support of content ‘Comment’ box: Enable employees to engage in dialogue around video content • Pushes link into the activity stream of the 52 followers. Viral promotion of the video
  • 46. ‘Share’ and ‘Ask for help’ buttons Facilitate support and increase traffic Let employees play a role in disseminating information—and allow them to share their thoughts on it Let employees request and offer assistance related to content • Pushes link into the activity stream 53 • Appropriate for very static content
  • 47. 54
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  • 50. 57
  • 51. Examples of Features
  • 52. Barclay’s mobile intranet • • • 22% increase in employee engagement Increase in colleague satisfaction to 97% £1 million in avoided costs due to staff ideas Source: James Robertson, Step Two Designs, Innovative Intranets
  • 53. www. IntranetGlobalForum.com
  • 54. Intranet Insight > PrescientDigital.com
  • 55. Next webinar The Social Intranet With SharePoint 2013 December 12, 12:30 EST
  • 56. SocialBiz.ca
  • 57. Questions?
  • 58. 73 Toby Ward toby@prescientdigital.com www.PrescientDigital.com www. IntranetBlog.com Twitter: @TobyWard 416.926.8800
  • 59. View the full webinar at http://www.prescientdigital.com/articles/best-of-the-intranet-global-forum