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View the full webinar at http://www.prescientdigital.com/articles/best-of-the-intranet-global-forum

Best of The Intranet ...
www.IntranetGlobalForum.com
Agenda
•
•
•
•
•

How social are intranets?
Case study: Philips
Case study: Pitney Bowes
Selection of case study examples
...
Twitter

#intranet2
@tobyward @intranet2
Slides

www.Slideshare.net/Prescient
World Leading Intranet Experts
•
•
•
•
•

13 years of profitable history
Dozens of Fortune 500 Clients
World-Renown Though...
PrescientDigital.com
•
•
•
•

Hundreds of articles
Dozens of white papers & reports
Dozens of case studies & videos
Access...
Intranet Insight > PrescientDigital.com
Next webinar

The Social Intranet
With SharePoint 2013
December 12, 12:30 EST
SocialBiz.ca
How social are intranets?
External social media
Social Business Study, 2013, Preliminary Data

85%

Most popular:
•Facebook (82%)
•LinkedIn (79%)
•T...
Internal social media
Social Business Study, 2013, Preliminary Data

68%

Most popular:
•Blogs
•Wikis
•Instant Messaging
Blogs
Social Business Study, 2013, Preliminary Data

50%
Have blogs on their intranet

5% enterprise
deployment
45% limite...
Wikis
Social Business Study, 2013, Preliminary Data

50%

21% enterprise
deployment
29% limited
deployment

14% have no
pl...
Employee Networking
Social Business Study, 2013, Preliminary Data

28%

4% enterprise
deployment

11% limited
deployment
5...
Technology + Price
Vendors
Social Business Study, 2013, Preliminary Data

69%
Microsoft SharePoint

16% Yammer
16% Confluence
10% IBM Connect...
Price
Social Business Study, 2013, Preliminary Data

41%
ZERO DOLLARS - NADA

18% $0 - $10k

10% $10 – 25k
8%

$25 – 50k

...
The Social Intranet
•
•

•

An intranet that features multiple social media tools for
most or all employees
Multiple socia...
How Social?
Social Business Study, 2013, Preliminary Data

3%
Full Social Intranet (that have social media)

36% Limited
s...
Reasons/ Drivers
Social Business Study, 2013, Preliminary Data

55%
Employee Collaboration

52% Customer
Communications
48...
Engagement
Employee Satisfaction
Social Business Study, 2013, Preliminary Data

9%
Very Good (0%) or Good (9%)

13% Satisfactory
41% ...
Executive Satisfaction
Social Intranet Study, 2012, Preliminary Data

10%
Very Good (0%) or Good (10%)

23% Satisfactory
3...
Social Business Study >
IntranetBlog.com
Case Study: Pitney Bowes
American manufacturer of software &hardware, and provider of
services related to documents, packaging, mailing & shipping....
Adoption is becoming a
priority
 Employees can interact
with the social network on
our traditional intranet

 Email comm...
Intranet landscape
 Main traditional
Intranet
 2 social networks
 Hundreds of team
sites
Two main problems with the Intranet

Information is hard to find

It’s impossible for employees to
find others with expert...
Three social goals


Make it easy to find people
globally within Pitney Bowes



Make it easy to find information



Ma...
Additional social benefits

Client
Hearing

Seeing

•

Client’s voice

•
•

Company’s
Message
Stakeholders

•

•

Hearing
...
Success within social groups

Impact:
 Improved time to market
 Clear team communication & planning
 Decreased time spe...
Social teams are slowly migrating away from email
Knowledge sharing

Impact:
All employees receive best
practices information. In the past,
this employee might have shared
...
Listening and responding to clients

Impact:
The social network helped to close
an open loop with a client
Seeking information

Impact:
Sales rep received the product
information she needed to
compete for a sale
Social analytics over the past month

 New global members
increased by 10%
this year
 Engagement spikes
depending on gro...
Adoption is becoming a
priority
 Employees can interact
with the social network on
our traditional intranet

 Email comm...
Case Study: Philips
A strong diversified industrial group leading in
health and well-being

Our mission:
Improving people’s lives through mean...
Today
48,566
members

Powered by
50

Comparable with
‘Like’ button and ‘Comment’ box
Encourage feedback and increase traffic

‘Like:’ Give employees
the opportunity to show
th...
BlueTube
Integrating video into the enterprise

‘Share’ & ‘like’ Give
employees the
opportunity to show
their support of c...
‘Share’ and ‘Ask for help’ buttons
Facilitate support and increase traffic

Let employees play a
role in disseminating
inf...
54
55
56
57
Examples of Features
Barclay’s mobile intranet
•
•
•

22% increase in employee engagement
Increase in colleague satisfaction to 97%
£1 million ...
www. IntranetGlobalForum.com
Intranet Insight > PrescientDigital.com
Next webinar

The Social Intranet
With SharePoint 2013
December 12, 12:30 EST
SocialBiz.ca
Questions?
73

Toby Ward
toby@prescientdigital.com
www.PrescientDigital.com
www. IntranetBlog.com

Twitter: @TobyWard
416.926.8800
View the full webinar at http://www.prescientdigital.com/articles/best-of-the-intranet-global-forum
Best of the Intranet Global forum 2013
Best of the Intranet Global forum 2013
Best of the Intranet Global forum 2013
Best of the Intranet Global forum 2013
Best of the Intranet Global forum 2013
Best of the Intranet Global forum 2013
Best of the Intranet Global forum 2013
Best of the Intranet Global forum 2013
Best of the Intranet Global forum 2013
Best of the Intranet Global forum 2013
Best of the Intranet Global forum 2013
Best of the Intranet Global forum 2013
Best of the Intranet Global forum 2013
Best of the Intranet Global forum 2013
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Transcript of "Best of the Intranet Global forum 2013"

  1. 1. View the full webinar at http://www.prescientdigital.com/articles/best-of-the-intranet-global-forum Best of The Intranet Global Forum Toby Ward, CEO, Prescient Digital
  2. 2. www.IntranetGlobalForum.com
  3. 3. Agenda • • • • • How social are intranets? Case study: Philips Case study: Pitney Bowes Selection of case study examples Questions
  4. 4. Twitter #intranet2 @tobyward @intranet2
  5. 5. Slides www.Slideshare.net/Prescient
  6. 6. World Leading Intranet Experts • • • • • 13 years of profitable history Dozens of Fortune 500 Clients World-Renown Thought Leaders; 200+ intranets Strategy, governance, design + implementation of intranets SharePoint experts > Social Business Interactive (SocialBiz.ca)
  7. 7. PrescientDigital.com • • • • Hundreds of articles Dozens of white papers & reports Dozens of case studies & videos Access to multiple social media channels
  8. 8. Intranet Insight > PrescientDigital.com
  9. 9. Next webinar The Social Intranet With SharePoint 2013 December 12, 12:30 EST
  10. 10. SocialBiz.ca
  11. 11. How social are intranets?
  12. 12. External social media Social Business Study, 2013, Preliminary Data 85% Most popular: •Facebook (82%) •LinkedIn (79%) •Twitter (79%)
  13. 13. Internal social media Social Business Study, 2013, Preliminary Data 68% Most popular: •Blogs •Wikis •Instant Messaging
  14. 14. Blogs Social Business Study, 2013, Preliminary Data 50% Have blogs on their intranet 5% enterprise deployment 45% limited deployment 13% have no plans
  15. 15. Wikis Social Business Study, 2013, Preliminary Data 50% 21% enterprise deployment 29% limited deployment 14% have no plans
  16. 16. Employee Networking Social Business Study, 2013, Preliminary Data 28% 4% enterprise deployment 11% limited deployment 56% have no plans
  17. 17. Technology + Price
  18. 18. Vendors Social Business Study, 2013, Preliminary Data 69% Microsoft SharePoint 16% Yammer 16% Confluence 10% IBM Connections 19% Other
  19. 19. Price Social Business Study, 2013, Preliminary Data 41% ZERO DOLLARS - NADA 18% $0 - $10k 10% $10 – 25k 8% $25 – 50k 12% $50 – 100k 4% $100 – 200k 9% $200k or more
  20. 20. The Social Intranet • • • An intranet that features multiple social media tools for most or all employees Multiple social media tools with at least some or limited exposure (optional) from the main intranet or portal home page Woven into most aspects of content consumption
  21. 21. How Social? Social Business Study, 2013, Preliminary Data 3% Full Social Intranet (that have social media) 36% Limited some enterprise social tools 60% Entry level social intranet (1 or 2 social tools)
  22. 22. Reasons/ Drivers Social Business Study, 2013, Preliminary Data 55% Employee Collaboration 52% Customer Communications 48% Knowledge Management 42% Because everyone is doing it
  23. 23. Engagement
  24. 24. Employee Satisfaction Social Business Study, 2013, Preliminary Data 9% Very Good (0%) or Good (9%) 13% Satisfactory 41% Poor 38% Very Poor
  25. 25. Executive Satisfaction Social Intranet Study, 2012, Preliminary Data 10% Very Good (0%) or Good (10%) 23% Satisfactory 37% Poor 30% Very Poor
  26. 26. Social Business Study > IntranetBlog.com
  27. 27. Case Study: Pitney Bowes
  28. 28. American manufacturer of software &hardware, and provider of services related to documents, packaging, mailing & shipping. Since 1920 US$5 Billion ~28,000 Headquarters in Stamford, Connecticut Sales in 2012. People employed worldwide in over 100 countries $4.2 Billion 1.8% of sales Market Cap in 2012 invested in R&D in 2012
  29. 29. Adoption is becoming a priority  Employees can interact with the social network on our traditional intranet  Email communications include a direct feed to interact with it  Internal communication teams regularly post content on it
  30. 30. Intranet landscape  Main traditional Intranet  2 social networks  Hundreds of team sites
  31. 31. Two main problems with the Intranet Information is hard to find It’s impossible for employees to find others with expertise to solve problems, innovate and collaborate .
  32. 32. Three social goals  Make it easy to find people globally within Pitney Bowes  Make it easy to find information  Make it easy for employees to collaborate
  33. 33. Additional social benefits Client Hearing Seeing • Client’s voice • • Company’s Message Stakeholders • • Hearing Peers / Employees Collaborating • • Company’s Message Stakeholders Clear direction and goals • • Alignment Shared info Peers / Employees Sharing Knowledge • Client’s voice • • Alignment Shared info • • • • Clear direction and goals Partners Seeing Collaborating Best Practices • ‘Knowledge Bob’ Knowledge • ‘Knowledge Jane’ Best Practices Company Feeling • Engaged • Recognized / Valued Feeling Doing Anticipating • Meeting • Anticipating Recognized / Valued • • Meeting Search = Find • • Planning Creates Value Search = Find • Engaged • • • Support Creates Value Cost Doing • Governance Change Management Culture Technology Location
  34. 34. Success within social groups Impact:  Improved time to market  Clear team communication & planning  Decreased time spent in email and participating in meetings  Transparency reduced questions and concerns
  35. 35. Social teams are slowly migrating away from email
  36. 36. Knowledge sharing Impact: All employees receive best practices information. In the past, this employee might have shared information with only is direct team
  37. 37. Listening and responding to clients Impact: The social network helped to close an open loop with a client
  38. 38. Seeking information Impact: Sales rep received the product information she needed to compete for a sale
  39. 39. Social analytics over the past month  New global members increased by 10% this year  Engagement spikes depending on group activities  1% increase in active groups over last year
  40. 40. Adoption is becoming a priority  Employees can interact with the social network on our traditional intranet  Email communications include a direct feed to interact with it  Internal communication teams regularly post content on it
  41. 41. Case Study: Philips
  42. 42. A strong diversified industrial group leading in health and well-being Our mission: Improving people’s lives through meaningful innovation. Since 1891 €23.5 Billion ~116,000 Headquarters in Amsterdam, the Netherlands Sales in 2012. Portfolio consists of ~70% B2B businesses People employed worldwide in over 100 countries $9.1Billion 8% of sales invested Brand value in 2012 in R&D in 2012 59,000 patent rights, 35,000 trademark rights, 81,000 design rights
  43. 43. Today 48,566 members Powered by 50 Comparable with
  44. 44. ‘Like’ button and ‘Comment’ box Encourage feedback and increase traffic ‘Like:’ Give employees the opportunity to show their support of content ‘Comment’ box: Enable employees to engage in dialogue around content • Pushes link into the activity stream to the followers •Viral promotion of the 51 content Huge increase in submissions (200 to 3000!) to ‘Product of the Month’ contest after integrating Connect Us into CL Intranet
  45. 45. BlueTube Integrating video into the enterprise ‘Share’ & ‘like’ Give employees the opportunity to show their support of content ‘Comment’ box: Enable employees to engage in dialogue around video content • Pushes link into the activity stream of the 52 followers. Viral promotion of the video
  46. 46. ‘Share’ and ‘Ask for help’ buttons Facilitate support and increase traffic Let employees play a role in disseminating information—and allow them to share their thoughts on it Let employees request and offer assistance related to content • Pushes link into the activity stream 53 • Appropriate for very static content
  47. 47. 54
  48. 48. 55
  49. 49. 56
  50. 50. 57
  51. 51. Examples of Features
  52. 52. Barclay’s mobile intranet • • • 22% increase in employee engagement Increase in colleague satisfaction to 97% £1 million in avoided costs due to staff ideas Source: James Robertson, Step Two Designs, Innovative Intranets
  53. 53. www. IntranetGlobalForum.com
  54. 54. Intranet Insight > PrescientDigital.com
  55. 55. Next webinar The Social Intranet With SharePoint 2013 December 12, 12:30 EST
  56. 56. SocialBiz.ca
  57. 57. Questions?
  58. 58. 73 Toby Ward toby@prescientdigital.com www.PrescientDigital.com www. IntranetBlog.com Twitter: @TobyWard 416.926.8800
  59. 59. View the full webinar at http://www.prescientdigital.com/articles/best-of-the-intranet-global-forum

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