Xpresso Lube Case
Upcoming SlideShare
Loading in...5
×
 

Xpresso Lube Case

on

  • 3,380 views

 

Statistics

Views

Total Views
3,380
Views on SlideShare
3,380
Embed Views
0

Actions

Likes
0
Downloads
80
Comments
0

0 Embeds 0

No embeds

Accessibility

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Xpresso Lube Case Xpresso Lube Case Presentation Transcript

  • By-Praveen Sidola
  • Xpresso Lubes service package• Core - Oil Change (“Quick oil/ Lube”)• Additional - cost & time, Large & equipped waiting room, coffee bar, Transportation Source - http://www.texacoxpresslube.com/
  • Distinctive characteristic of aservice firm illustrate by Xpresso Lubes• Xpresso Lubes implemented Service package , which make customer convinced & comfortable.• In the service management if you are able to make customer your side, your 50% job have to be done.• The professional, courteous and well-trained automotive experts at each Texaco Xpress Lube center are there to help make your life easier, keep your car performing its best, and get you back on the road with a smile. Source - http://www.texacoxpresslube.com/
  • Characteristic of XL• Nature of service - Customer participation• Relationship - High Contact• Customization & Judgment - Very High• Nature of Demand & Supply - Pull• Method of service delivery - Case management, Supportive services. Source - http://www.texacoxpresslube.com/
  • Elements of XL success• Differentiation through service excellence• Integrated service networks• Customer touch-point management• Smart service agents
  • Value Addition• Differentiation through service excellence• Integrated virtual call centre• Integrated service networks• Proactive after sales service• Customer touch-point management• Smart service agents