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Customer satisfaction is worthless. Customer loyalty is priceless.
A unique program to manage your customer loyalty.
Store 1 Store 3
Store 4
Store 2
Customer satisfaction is worthless. Cust...
Loyalty Program - Overview
 A unique program that rewards your association with the company
 Enables “closed loop” marke...
Loyalty Program – Key Features
Customers Reward Points Reward Catalogue
Redemption History Email Wishes Reports
Customer s...
Become a Loyalty Club
Member, get surprise gifts,
earn points at your purchase
at any of our stores across
India
Registrat...
Member Registration Backend Process
Registration form
Cell phone no :
Name :
Email :
Data Captured into the
Cloud eLoyalty...
7
Welcome email & SMS
Customer receives email & SMS Alert on his registration acceptance and login credentials in the
eLS ...
8
1.Customer purchases
liquor in the stores
2.Bill is generated
3.Invoice number and the
value purchased by the
customer i...
Reward Points
customers can view the
reward points earned
Customer satisfaction is worthless. Customer loyalty is priceles...
How to Redeem the
rewarded benefits points?
Customer satisfaction is worthless. Customer loyalty is priceless.
Visit Loyal Cheers Portals & Login
Login Page for Customer.
1. Existing customer
can login by
providing login .
2. New use...
The dashboard provides
easy access to ,
• Reward Points
• Reward Catalogue
• Redemption History
• Redemption Cart
R CCusto...
Reward Catalogue- View Details
The catalog will have
different category of
products which are
available for the Loyal
Cust...
Redeem product selection
This page shows the
details of the selected
product.
The click of “REDEEM
NOW” will add the
produ...
Redemption Receipt
A view of the
redemption receipt
Customer satisfaction is worthless. Customer loyalty is priceless.
Reward Point History
Redemption Request to the back
office , email & alert
Customer satisfaction is worthless. Customer lo...
Customer satisfaction is worthless. Customer loyalty is priceless.
Customer satisfaction is worthless. Customer loyalty is priceless.
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Arokia IT Pvt Limited - e-Loyalty Software for Liquor Store

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Customer satisfaction plays a prominent role in the success of a company. To increase customer satisfaction, organizations have to adapt new and innovative techniques and interactive programs to engage and reward customer and thereby increase the loyalty towards the organization.

Arokia 's eLoyalty application is developed with features rich loyalty modules such as member manager,redemption catalog & member earning and point calculation engine with 3D reporting

For more information on our e-Loyalty Software modules and its features
Visit : http://arokiait.com/customer-loyalty.htm

Published in: Business, Technology
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Transcript of "Arokia IT Pvt Limited - e-Loyalty Software for Liquor Store"

  1. 1. Customer satisfaction is worthless. Customer loyalty is priceless.
  2. 2. A unique program to manage your customer loyalty. Store 1 Store 3 Store 4 Store 2 Customer satisfaction is worthless. Customer loyalty is priceless
  3. 3. Loyalty Program - Overview  A unique program that rewards your association with the company  Enables “closed loop” marketing for stores and brand managers and is delivered as a turn-key solution to manage all of your important shopper-centric decisions.  Exclusive focus on products in this program to promote the brand  Strengthening the relationship with the customers and building strong Loyalty to the brand.  Segregation of Customers for customized offerings  Sales tool to attract more customers and increase share of wallet.  A tool to grow business and customer base.  Connecting the best in the business.  Low operational costs and better quality of services Customer satisfaction is worthless. Customer loyalty is priceless.
  4. 4. Loyalty Program – Key Features Customers Reward Points Reward Catalogue Redemption History Email Wishes Reports Customer satisfaction is worthless. Customer loyalty is priceless.
  5. 5. Become a Loyalty Club Member, get surprise gifts, earn points at your purchase at any of our stores across India Registration form Cell phone no : Name : Email : Customer satisfaction is worthless. Customer loyalty is priceless. Sign up Process
  6. 6. Member Registration Backend Process Registration form Cell phone no : Name : Email : Data Captured into the Cloud eLoyalty Software Customer satisfaction is worthless. Customer loyalty is priceless.
  7. 7. 7 Welcome email & SMS Customer receives email & SMS Alert on his registration acceptance and login credentials in the eLS Software in instruction to access his account and redemption Customer satisfaction is worthless. Customer loyalty is priceless.
  8. 8. 8 1.Customer purchases liquor in the stores 2.Bill is generated 3.Invoice number and the value purchased by the customer is entered in the eLS system by billing department eLS Capture Cell phone no : Invoice no : Value SAVE Customer satisfaction is worthless. Customer loyalty is priceless. Recording of customer purchase
  9. 9. Reward Points customers can view the reward points earned Customer satisfaction is worthless. Customer loyalty is priceless.
  10. 10. How to Redeem the rewarded benefits points? Customer satisfaction is worthless. Customer loyalty is priceless.
  11. 11. Visit Loyal Cheers Portals & Login Login Page for Customer. 1. Existing customer can login by providing login . 2. New user can sign up . Customer satisfaction is worthless. Customer loyalty is priceless.
  12. 12. The dashboard provides easy access to , • Reward Points • Reward Catalogue • Redemption History • Redemption Cart R CCustomer Dashboard Customer satisfaction is worthless. Customer loyalty is priceless.
  13. 13. Reward Catalogue- View Details The catalog will have different category of products which are available for the Loyal Customers to Redeem from the Balance points available in their account Customer satisfaction is worthless. Customer loyalty is priceless.
  14. 14. Redeem product selection This page shows the details of the selected product. The click of “REDEEM NOW” will add the product to redemption cart Customer satisfaction is worthless. Customer loyalty is priceless.
  15. 15. Redemption Receipt A view of the redemption receipt Customer satisfaction is worthless. Customer loyalty is priceless.
  16. 16. Reward Point History Redemption Request to the back office , email & alert Customer satisfaction is worthless. Customer loyalty is priceless. Back office request to the ecommerce company on purchase and shipping information Product is delivered to the customer by the ecommerce company
  17. 17. Customer satisfaction is worthless. Customer loyalty is priceless.
  18. 18. Customer satisfaction is worthless. Customer loyalty is priceless.
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