About An Engineering Graduate in IT and working as IT Service Management Consultant in Velocity Technology Solutions(Formerly Titan GS) under Global Services.
I am ITIL® V3 Certified as well as ITSM ISO/IEC 20000 Certified. I am working since 3 years in IT Service Management and in the arena of Service Operations, Process Improvement, Internal Audit and Process Consulting with close relation with customers satisfaction and Change/Problem Management.
Currently wearing multiple hats viz. Critical Incident Manager, Process consultant ( Implemented - Critical Incident Management, Break/Fix & Service Request Management, OLA, Reactive Problem Management, Internal Audit and currently working on int..