Basics of communication
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Basics of communication

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    Basics of communication Basics of communication Presentation Transcript

    • BASICS OF COMMUNICATION1 BASICS OF COMMUNICATION
    • DEFINING COMMUNICATION2  According to Newman & Summer – “ Communication means an exchange of facts, ideas, opinions, information or emotions by two or more persons”  According to Robbins & Coulter – “ Communication is the transfer and understanding of meaning” BASICS OF COMMUNICATION
    • FEATURES3  A two way traffic  Creates a common understanding  Needs a meaningful Message  Needs effective means  Needs some effective language  Feedback BASICS OF COMMUNICATION
    • PURPOSE OF COMMUNICATION4  To establish and disseminate the goals of an enterprise  To develop plans for their achievement  To organize human and other resources in the most effective and efficient way  To select, develop, and appraise members of the organization  To lead, direct, motivate, and create a climate in which people want to contribute  To control performance. BASICS OF COMMUNICATION
    • MODELS OF COMMUNICATION5  From one individual to another Individual  From one individual to a group of persons  From a group of persons to an individual  From one group to another group of persons BASICS OF COMMUNICATION
    • THE COMMUNICATION PROCESS6 BASICS OF COMMUNICATION
    • 7 TYPES OF COMMUNICATION BASICS OF COMMUNICATION
    • BARRIERS TO COMMUNICATION8  Filtering  Emotions  Information Overload  Defensiveness  Language  National Culture BASICS OF COMMUNICATION
    • Measures for Effective Communication9  Feedback  Direct, Simple and Meaningful language and Expression  Effective Listening  Follow up Actions BASICS OF COMMUNICATION
    • 10  Be Redundant  Know Precisely the Message to be conveyed  Use of Expediters  Use of Sensing Units BASICS OF COMMUNICATION