HOW SUNVIEW DIFFERS?
BPO SERVICES OVERVIEW
HOW WE CAN SERVE YOU?
Sunview Infotech Solution Pvt.Ltd is part of a Corporate Firm. Our core portfolio comprises in
Business Process Outsourcing (BPO) services in various sectors. We are a premier technology based
firm, offering comprehensive and professional IT services.
We are experienced in providing high quality solutions to clients in diverse business areas.
We are providing cost effective global support by our offshore centers across countries.
Our modern Call Center boasts all the minimum technology to comfortably service any campaign
and provide our clients with the highest service levels.
Our Infrastructure offers 24/7 Call Center packages which includes Inbound and Outbound Services.
4. About Us(2)
Global Operations: Regions - Asia
Infrastructure Capacity: Current : 70 Seats, Target 120 Seats
Mission: To serve our self esteemed clients with quality and excellence, at
the corporate level there is an underlying quality philosophy &
methodology structured around daily management and policy management
across various departments
Vision: To be a leading IT & ITES service provider national & globally.
Process Dialed: TPL Long Survey and PPI HK(Teleprospects)/Uk Today/GLS &
6. How Sunview Differs?
Our focus is on leveraging new technologies using proven and cost effective method for each
client. Working with customers to achieve their business objectives is our highest priority.
I. Striving for Excellence
In SUNVIEW, work doesn't stop at delivery of services. We continuously
-Improve our processes
-Improve skill sets of our workforce
-Increase our capabilities
II. Technology Adaptability
We believe in adapting quickly to the changing environment and see every change and challenge
as an opportunity to set us apart and distinguish ourselves. We are quick to adapt technology
changes to manage a difficult environment, meeting different needs of customers, taking on wider
job scopes, and rise to the occasion
III. Customer Focus
We are gaining essential competitive advantage through our customer-focus processes. Our
processes are systematically aligned with Customer Expectations and company wide business
goals. Our success rate in Customer Gaining is more than 95%.
• Sunview Infotech Solution Pvt. Ltd. provides a full complement of in-bound and
out-bound call centre operations with service delivery and management services, that
encompasses specific services for the customer service industry.
• Sunview Infotech Solution Pvt. Ltd. provides back office processing, consulting and
training and development services. Inbound Call Centre Services: 24x7x365 customer
care and technical helpdesk, product or service information, general
enquiries, complaints handling, insurance claims notification and processing, response
handling to direct marketing & other media advertising, inbound sales & order
taking, cross-selling & up-selling and overflow call handling.
• Sunview Infotech Solution Pvt. Ltd. offers customized BPO services that match
international standards in terms of precision and timely execution.
8. Why Sunview?
• A premiere contact center that believes in taking your business to the next level.
• We are an end-to end call center service provider.
• We emphasize on experience, knowledge & expertise to meet customized
• Conceptualization to the completion of a transaction, we support in every stage.
• We transform relationship on mutual respect and trust.
• Strict alignment towards quality of services.
• Transparent & ethical transaction.
• Meeting up deliverables in stipulated deadline.
• Unlock business excellence through round-the-clock services.
• Availability of skilled manpower.
• Competent, professional and efficient back office solutions.
• Extremely competitive prices makes us the first choice.
9. Call Center Operational Efficiencies and Evaluation
Inbound and Outbound Call Center actions include client gratification, client
acquisition, client retention, lead generation, client services, surveys and polling,
info collection services, Sales and a lot more. Its in this critical role of the Call
Center that provides Operational Evaluation and Efficiency Support by reviewing the
Call Center Workload and Workforce and blending this to ensure that the right agent is
available at the right time to support this customer demand .
BPO SERVICES OVERVIEW
10. BPO SERVICES
Contact Center Operations
Sales Call Center
Forecasting and Target Setting
Sales Call Center Optimization
Call Center Reporting and
Call Center Operational Efficiencies
Shift Design and Evaluation
Call Center Management
• VOICE: Go Autodial 2.1, 55 users
• Outbound: Preview and Predictive Dialer
• Inbound: ACD, Skills based routing, voice messaging, call queuing, Call
Recording, Online Call Reporting, health monitoring, network storage, call
statistics, real-time call monitoring etc.
Our centers all have 5Mb - 10Mb Optic fiber voice lines + 4Mb Deigned for backup.
Our Internet is backed by a 4Mb uncapped and unshaped ADSL with 4Mb WI-FI as
backup, all with seamless switchover.
Main Line – Meghbela – 4MBPS – Lease Line(L.L)
Reliance - 1MBPS – Lease Line(L.L)
12. Significant improvement in quality and productivity of your business.
Fast turnaround of your outsourcing projects.
Availability of BPO services 24 * 7.
Cost effective business plans and high return on investment.
Reduces manpower cost by 50%-60%.
Get Expertise Hardcore Professional Skills at low cost.
Reduces Infrastructure cost by 40%-50%.
Get timely Preparation of Financial records.
Better Management Control.
Centralized Concentration of Complete Data.
Squeezing of Unwanted Managerial Hierarchy.
HOW WE CAN SERVE YOU?
13. NETWORK DIAGRAM
SUNVIEW INFOTECH SOLUTION PVT. LTD.
14. Unique call center services will draw a line that will highlight your work
against the others in the same domain.
Providing good quality of services to the customer and client with keeping
in mind the requirements.
Long-term success is our motivation for our client and our business.
New verticals and horizon opening for future markets.
Proving the best services to the strategic partners.
Keeping focus on quality of services which are going to be provided to the