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non-verbal communication

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  • 1. Understanding Non-verbal sign
  • 2. GROUP MEMBER ARE Pradeep Kasera Ganesh Sonwalkar Rahul Tiwari Jay Rabhadia Pankaj Mishra Shweta Dixit Aakash Patil Suman Murya
  • 3. What is Non-verbal? Everything except the words!
  • 4. Actions speak louder than words
  • 5. History The first Scientific study of nonverbal communication was CHARLES DARWIN's book The Expression of the Emotions in Man and Animals. He argued that all mammals reliably show emotions in their faces Seventy years later SILVAN TOMKINS (1911–1991) began his classic studies on human emotions in Affects Imagery Consciousness volumes 1-4
  • 6. Definition Transmission of messages by a medium other than speech or writing. Research suggests that only 7 percent effect is produced by the spoken word, 38 percent by the tone, inflexion, and other elements of voice, and 55 percent by body language, movements, eye contact, etc.
  • 7. Non-Verbal Communication Non-verbal communication is usually understood as the process of communication through sending & receiving wordless messages. It includes:  Appearance  Body language  Facial expressions  Gestures  Eye contact
  • 8. Ways of talking Hand movement [e.g. pauses, stress on words] Sound [e.g. Laughing] [e.g. waving Closeness Posture [e.g. ‘Invading someone’s space’] [e.g. slouching], Non-verbal communication /Body language Body contact Appearance [e.g. Shaking Hands] [e.g. untidiness] Facial expression [e.g. frown] Head movements Eye movements [e.g. winking] [e.g. nodding]
  • 9. Salient features Transfer of meaning without words. Less than 1/3 of the meaning is transferred through words. Non-verbal & verbal behavior are some way about each other. Non-verbal communication is culturally based.
  • 10. Non-Verbal Communication Audio signals Examples: Ring of Telephone, Calling bell, Siren, Buzzer. Visual signals Traffic signals, Railway signals, Sings printed on cartoon, Stripes at a Zebra crossing.
  • 11. What does this symbol mean to you? In the United States it is a symbol for good job.  In Germany the number one.  In Japan the number five.  In Malaysia the thumb is used to point rather than a finger.
  • 12. Categories of signs Sign language Action language
  • 13. Important Nonverbal communication represents two-thirds of all communication. Nonverbal communication can portray a message both verbally and with the correct body signals.  Body signals comprise PHYSICAL FEATURES, CONSCIOUS and UNCONSCIOUS GESTURE and signals, and the mediation of personal space.  The wrong message can be established if the body language conveyed does not match a verbal message.
  • 14.  Nonverbal communication strengthens a first IMPRESSION in common situations like attracting a partner or in a business interview: impressions are on average formed within the first four seconds of contact. encounters or interactions with another person strongly affect a person's perception.  When the other person or group is absorbing the message they are focused on the entire ENVIRONMENT around them, meaning the other person uses all five senses in the INTERACTION : 83% sight, 11% hearing, 3% smell, 2% touch and 1% taste.
  • 15. Why Is Nonverbal Communication Important? The usage of Nonverbal Communication can clarify even the toughest messages to understand. When speaking with a person, it makes a difference to see them and understand the way that they are feeling based not only through their words, but also through their gestures, expressions, and all characteristics that fit into the Nonverbal Communication category.
  • 16. In addition, nonverbal cues can sometimes be more meaningful than words themselves. However, when put together, a message is then complete. Nonverbal Communication completes communication as a whole
  • 17. Functions Accenting (Moderating): Nonverbal cues can amplify or accentuate language. A parent tells a child “It’s bedtime.” The child lays on the floor, kicking and screaming, while saying “No, no, no, no, no.”  Complement: Nonverbal cues may complement or reinforce words. “While scolding a child a parent points a finger at him or her.”  Contradicting (Conflicting): Nonverbal cues can signal the opposite of what words mean. “Your mouth is saying no, but your body is saying yes.” Regulation: Making or breaking eye contact to signal turn taking “Gus puts both elbows on the table and inhales, indicating he is about to speak.”
  • 18.  Repetition: Nonverbal cues can reiterate verbal communication. “You ask a stranger in a foreign country what time it is. The stranger doesn’t understand, so you tap the top of your wrist with your finger.”  Substituting: Nonverbal cues may serve as substitutes or replacements for words. “A basketball player makes a choke sign after a player on the other team misses a crucial free throw.”
  • 19. Non-verbal behaviors Occur in a text  Difficult  Always communicate  Governed by rules  Believable  Meta-communicational
  • 20. Categories of body movement Emblems  Illustrators  Affect displays  Regulators  Adopters
  • 21. Emblems Thumps up Means OK Tilt head eyes closed means Sleeping
  • 22. Hand to mouth means Eating V with fingers means Peace
  • 23. Illustrators- Directly tied to speech Affect displays- Indicates the intensity of emotions we feel. Regulators- Body movements that help to control the flow of communication. Adaptors- Movements or behavior that involve personal expressions.
  • 24. Physical Characteristics Physical characteristics often affect how others react to the conversation.  Body height  Weight  Hair  Skin color, tone
  • 25. Paralanguage How - not what you say. Volume Rate Quality Pitch Vocal & lip control Accent
  • 26. Space Intimate – Ranges from actual touching to a distance of about 18 inches. Personal - 18-30 inches. Social – 4-12 feet. Public - 12-15 feet.
  • 27. Eye contact – Indicates interest, attention or involvement between two people. Smell – It is a powerful communicator. Taste – It is correlated to sense of smell & is highly subjective.
  • 28. Act of touch Positive & negative influence. Ungoverned by rules.
  • 29. Time Use of time & how we view its role in our personal & professional lives play a role in our communication. Non-verbal Sounds Laughing  Sighing  Crying  Inhaling  Excessive groaning  Yelling  Whispering
  • 30. Silence Provide thinking time Hurt others Isolate oneself Prevent communication Communicate feelings Communicate nothing.
  • 31. Effects of Non-verbal communication Non-verbal cues are difficult to read. Non-verbal cues are difficult to interpret. Some non-verbal cues are important than others. We fail to read some cues. We are not much skilled.
  • 32. CONCLUSION A knowledge of the several factors involved with Non-verbal communication, and an awareness of its power will improve our ability to communicate with others……
  • 33. REFERENS  Wikipedia.org Slideshare.net