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Part2 secrets revealed how we collaborated & competed with amazon, flipkart, infibeam & others. our untold story of triumph & struggles
 

Part2 secrets revealed how we collaborated & competed with amazon, flipkart, infibeam & others. our untold story of triumph & struggles

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Part2 Secrets revealed how we collaborated & competed with Amazon, Flipkart, Infibeam & others. our untold story of triumph & struggles

Part2 Secrets revealed how we collaborated & competed with Amazon, Flipkart, Infibeam & others. our untold story of triumph & struggles

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    Part2 secrets revealed how we collaborated & competed with amazon, flipkart, infibeam & others. our untold story of triumph & struggles Part2 secrets revealed how we collaborated & competed with amazon, flipkart, infibeam & others. our untold story of triumph & struggles Presentation Transcript

    • Part2 Secrets Revealed How We Collaborated & Competed with Amazon, Flipkart, Infibeam & Others. Our Untold Story of Triumph & Struggles eCommerce Trainer from New Delhi, India www.PrabhjotSood.co.in eMail: PrabhjotSood@gmail.com Tel: +91 85-1004-2055
    • Our Perception in customer’s mind We go the extra mile, establish ourselves as, most trusted & preferred source to buy books. We are Book Advisor, Rare book search & Quick dispatch
    • 1.We used to maintain 2 diaries, one by myself & other by my spouse. 2.We used to regularly write, what we want. Plan, write accomplishments & follow-ups with updates in diaries 3.We had 4 visiting card folders (top quality) 4.As we rapidly scaled up; more orders, we implemented
    • 5. Zero absenteeism on Monday & Tuesday 6. Source-A,B,C, At least 3 vendors for any product 7. Power of networking with all big, small vendors & competitors 8. Emergency sourcing plan, implemented by myself & spouse only; backend sourcing from competition
    • Post Emergency Plans 9. Reach out to leading retailers at NCR & all across India to source at any cost 10. Search for ebook 11. Request publisher & printer to check warehouse again 12. Reach out to second hand book dealers
    • Post Emergency Plans 13.Seek approval from customer to send eBook, or free of cost pre used book 14.If all else fails, recommend similar books & offer no risk, zero obligation to pay for alternate book if not liked 15.During the entire process of delay, we always kept our customers updated by personally calling them
    • Other Hallmarks 16. Benchmark packaging 17. We always used, plastic+ 4mm acrylic foam + cloth lined envelop/cardboard 18. We always used plastic edges for expensive books 19. Free complimentary gift wrap whenever requested 20. Speedy delivery (logistics analytics)
    • Other Hallmarks 21. We were fairly advanced in our knowledge about strengths of national & regional couriers, viz Blue Dart, DTDC, Professional, Maruti, Pafex, on-dot, Trackon, Blazeflash & others. We allocated our consignments personally as per logistic partner strengths 22. Manually tracking was done after 24 hours & any deviation was escalated to highest level
    • 23.We used advanced shop configuration & automation features 24.We used all aps/plug-in & cross selling 25.We used transparent & authentic pricing 26.We always kept buyer updated for any deviation 27.We always followed up; post sale with thanks
    • Most Important We challenged & competed with ourselves. We ended up scoring best in order fulfillment (across industry) 100% positive feedback & 100% DSR
    • Thanks eCommerce Trainer from New Delhi, India www.PrabhjotSood.co.in eMail: PrabhjotSood@gmail.com Tel: +91 85-1004-2055 Watch out for Part3: Yet to be Revealed- Penultimate Secret