Part2 Secrets Revealed
How We Collaborated & Competed with
Amazon, Flipkart, Infibeam & Others. Our
Untold Story of Triump...
Our Perception in customer’s
mind
We go the extra mile, establish
ourselves as, most trusted &
preferred source to buy boo...
1.We used to maintain 2 diaries, one by
myself & other by my spouse.
2.We used to regularly write, what we
want. Plan, wri...
5. Zero absenteeism on Monday &
Tuesday
6. Source-A,B,C, At least 3 vendors for
any product
7. Power of networking with al...
Post Emergency Plans

9. Reach out to leading retailers at NCR
& all across India to source at any cost
10. Search for ebo...
Post Emergency Plans

13.Seek approval from customer to send
eBook, or free of cost pre used book
14.If all else fails, re...
Other Hallmarks

16. Benchmark packaging
17. We always used, plastic+ 4mm acrylic
foam + cloth lined envelop/cardboard
18....
Other Hallmarks

21. We were fairly advanced in our
knowledge about strengths of national
& regional couriers, viz Blue
Da...
23.We used advanced shop configuration
& automation features
24.We used all aps/plug-in & cross selling
25.We used transpa...
Most Important
We challenged & competed with
ourselves.
We ended up scoring best in
order fulfillment (across industry)
10...
Thanks
eCommerce Trainer from New Delhi, India

www.PrabhjotSood.co.in
eMail: PrabhjotSood@gmail.com
Tel: +91 85-1004-2055...
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Part2 secrets revealed how we collaborated & competed with amazon, flipkart, infibeam & others. our untold story of triumph & struggles

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Part2 Secrets revealed how we collaborated & competed with Amazon, Flipkart, Infibeam & others. our untold story of triumph & struggles

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Part2 secrets revealed how we collaborated & competed with amazon, flipkart, infibeam & others. our untold story of triumph & struggles

  1. 1. Part2 Secrets Revealed How We Collaborated & Competed with Amazon, Flipkart, Infibeam & Others. Our Untold Story of Triumph & Struggles eCommerce Trainer from New Delhi, India www.PrabhjotSood.co.in eMail: PrabhjotSood@gmail.com Tel: +91 85-1004-2055
  2. 2. Our Perception in customer’s mind We go the extra mile, establish ourselves as, most trusted & preferred source to buy books. We are Book Advisor, Rare book search & Quick dispatch
  3. 3. 1.We used to maintain 2 diaries, one by myself & other by my spouse. 2.We used to regularly write, what we want. Plan, write accomplishments & follow-ups with updates in diaries 3.We had 4 visiting card folders (top quality) 4.As we rapidly scaled up; more orders, we implemented
  4. 4. 5. Zero absenteeism on Monday & Tuesday 6. Source-A,B,C, At least 3 vendors for any product 7. Power of networking with all big, small vendors & competitors 8. Emergency sourcing plan, implemented by myself & spouse only; backend sourcing from competition
  5. 5. Post Emergency Plans 9. Reach out to leading retailers at NCR & all across India to source at any cost 10. Search for ebook 11. Request publisher & printer to check warehouse again 12. Reach out to second hand book dealers
  6. 6. Post Emergency Plans 13.Seek approval from customer to send eBook, or free of cost pre used book 14.If all else fails, recommend similar books & offer no risk, zero obligation to pay for alternate book if not liked 15.During the entire process of delay, we always kept our customers updated by personally calling them
  7. 7. Other Hallmarks 16. Benchmark packaging 17. We always used, plastic+ 4mm acrylic foam + cloth lined envelop/cardboard 18. We always used plastic edges for expensive books 19. Free complimentary gift wrap whenever requested 20. Speedy delivery (logistics analytics)
  8. 8. Other Hallmarks 21. We were fairly advanced in our knowledge about strengths of national & regional couriers, viz Blue Dart, DTDC, Professional, Maruti, Pafex, on-dot, Trackon, Blazeflash & others. We allocated our consignments personally as per logistic partner strengths 22. Manually tracking was done after 24 hours & any deviation was escalated to highest level
  9. 9. 23.We used advanced shop configuration & automation features 24.We used all aps/plug-in & cross selling 25.We used transparent & authentic pricing 26.We always kept buyer updated for any deviation 27.We always followed up; post sale with thanks
  10. 10. Most Important We challenged & competed with ourselves. We ended up scoring best in order fulfillment (across industry) 100% positive feedback & 100% DSR
  11. 11. Thanks eCommerce Trainer from New Delhi, India www.PrabhjotSood.co.in eMail: PrabhjotSood@gmail.com Tel: +91 85-1004-2055 Watch out for Part3: Yet to be Revealed- Penultimate Secret

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