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Power Direct - Inbound and Outbound Telesales Outsourcing for Energy Companies

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This presentation talks to the challenges faced by sales and marketing executives in energy companies. Power Direct addresses these challenges head by delivering proven inbound and outbound telesales …

This presentation talks to the challenges faced by sales and marketing executives in energy companies. Power Direct addresses these challenges head by delivering proven inbound and outbound telesales expertise for providers of energy services to Business and Residential customers.

Published in: Business, Technology

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  • 1. Inbound and Outbound Telesales in the Energy Industry Our Business is Building Your Business 14805 Pearl Road • Cleveland, OH 44109 • Phone: 1-888-880-1780 • Website: www.power-direct.com
  • 2. Common ‘Energy Telesales’ Challenges1. Challenge - Acquiring high quality sales and minimizing ‘breakage’ on new sales.2. Challenge - Low conversion rates on Inbound and Outbound sales.3. Challenge - Desire to start telesales campaigns on a small scale, but need to ramp up quickly to acquire more customers at a lower cost per sale.4. Challenge - Speed to market5. Challenge - Finding experienced energy industry experts 4805 Pearl Road • • Cleveland, OH 44109 • Phone: (888) 880-1780••Website: www.power-direct.com 4805 Pearl Road Cleveland, OH 44109 • Phone: 1-888-880-1780 Email: www.power-direct.com 2
  • 3. How Power Direct Addresses These Challenges 1. Power Direct has experienced energy sales agents. All calls are 100% digitally recorded. 100% of the sales are verified by our Quality Assurance Department. 2. Power Direct continually has the highest sales conversion rates and revenue per sale than it’s competition. 3. Power Direct has proven experience in ramping from 12 agents to100 within 6 months while reducing cost per sale. 4. Power Direct provides the scalability to penetrate markets with increase meters and revenue. Increase your market share and open up new markets seamlessly. 5. Power Direct has over 10 Years experience in the Energy Industry and maintains a staff of Energy expert agents and managers. 4805 Pearl Road • • Cleveland, OH 44109 • Phone: (888) 880-1780••Website: www.power-direct.com 4805 Pearl Road Cleveland, OH 44109 • Phone: 1-888-880-1780 Email: www.power-direct.com 3
  • 4. Who is Power Direct?Top 50 Largest Call Center in the USStarted in 1997Privately Held3 US Call Center Locations Cleveland, OH (Pearl Road) - 90 seats Cleveland, OH (Euclid Ave) -140 Seats Elkins, WV - 150 SeatsClients Range from 10-100 SeatsInbound and Outbound TelesalesInbound and Outbound Customer Service4805 Pearl Road • • Cleveland, OH 44109 • Phone: (888) 880-1780••Website: www.power-direct.com 4805 Pearl Road Cleveland, OH 44109 • Phone: 1-888-880-1780 Email: www.power-direct.com 4
  • 5. Our Energy Clients and Markets4805 Pearl Road • • Cleveland, OH 44109 • Phone: (888) 880-1780••Website: www.power-direct.com 4805 Pearl Road Cleveland, OH 44109 • Phone: 1-888-880-1780 Email: www.power-direct.com 5
  • 6. Sample of our Energy Industry SuccessesEnergy Company: Inbound and Outbound Sales of Gas & “Of all our outsourcedElectric telemarketing companies, Power Team of 12 call center agents and then grew the campaign to Direct meets and 100 agents in less than 6 months. exceeds the sales goal on a very difficult Power Direct created the sophisticated sales curriculum, presentation at the created a model to determine the best markets to target, and lowest cost per sale!” produced more sales than all other vendors. – Senior ViceEnergy Company: Outbound Sales to Businesses President Sales Outbound sales of Electric to businesses in NY, IL and CT. Grew to 40 agents dedicated to this client over the past 5 years. Added more than 19,000 new meters. 4805 Pearl Road • •4805 Pearl Road • Cleveland, OH 44109 • Phone: Email: www.power-direct.com 4805 Pearl Road Cleveland, OH 44109 • • Phone: (888) 880-1780••Website: www.power-direct.com Cleveland, OH 44109 Phone: 1-888-880-1780 216.377.2346 • Email: mmignona@power-direct.com
  • 7. Selling to Energy CustomersB2B More complex sales process Different buying processB2C High call volume Personalization around Up-Sell and Offer Cost conscious4805 Pearl Road • • Cleveland, OH 44109 • Phone: (888) 880-1780••Website: www.power-direct.com 4805 Pearl Road Cleveland, OH 44109 • Phone: 1-888-880-1780 Email: www.power-direct.com 7
  • 8. Why Power Direct for Energy Telesales? Experience with Business to Business and Business to Consumer Energy campaigns Experts in list resources and data segmentation Quick and sustainable result We understand best how to navigate regulated markets Scalability and growth Fair and competitive pricing Highest service levels and Highest initial call resolution Dependable and reliable management team We produce solid sales with a high activation percentage and low customer churn rate Zero valid PUC complaints 4805 Pearl Road • • Cleveland, OH 44109 • Phone: (888) 880-1780••Website: www.power-direct.com 4805 Pearl Road Cleveland, OH 44109 • Phone: 1-888-880-1780 Email: www.power-direct.com 8
  • 9. What are the Next Steps? Discussion about your Inbound Outbound Telesales Goals and Objectives Help identify your targeted markets and revenue potentials Address what your specific needs and goals may be Identify the proper solution to meet your goals and objectives Schedule a Site Visit Our Business is Building Your Business4805 Pearl Road • • Cleveland, OH 44109 • Phone: (888) 880-1780••Website: www.power-direct.com 4805 Pearl Road Cleveland, OH 44109 • Phone: 1-888-880-1780 Email: www.power-direct.com 9
  • 10. Contact Us Inbound & Outbound Call Center SolutionsDAN WERNERVP Business Development 540-989-1821 Tel. 540-588-1829 Cell4805 Pearl Rd dwerner@power-direct.com E-mailCleveland, OH 44109 www.power-direct.com Web Our Business is Building Your Business4805 Pearl Road • • Cleveland, OH 44109 • Phone: (888) 880-1780••Website: www.power-direct.com 4805 Pearl Road Cleveland, OH 44109 • Phone: 1-888-880-1780 Email: www.power-direct.com 10