Room & Board Links On and Offline Conversations to Increase Sales
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Do you know what your customers are saying about your products? How about off line and online?...
Do you know what your customers are saying about your products? How about off line and online?
Room & Board has been designing contemporary home furnishings for more than 30 years. With only 11 retail locations across the US, the company depends on word-of-mouth recommendations to drive sales. It was very important to Room & Board that their customers were able to share their experiences regardless of whether they shopped in-store, online, or over the phone.
Please join Kimberly Ruthenbeck, Director of Web Experience for Room & Board on Wednesday, May 23 where she will highlight the success Room & Board has seen from implementing a cross-channel reviews solution.
Some of the results include:
- 21% higher average order value
- 68% of onlines sales come from products with reviews
- 3x Increase in conversion for customers who read reviews
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