Online Learning in 911: A PowerPhone Webinar

Online Learning in 911: A PowerPhone Webinar



PowerPhone surveyed 911 professionals nationwide for their thoughts on the impact on online learning. Join PowerPhone CEO Chris Salafia and director of learning Dr. Gary Moore as they share the ...

PowerPhone surveyed 911 professionals nationwide for their thoughts on the impact on online learning. Join PowerPhone CEO Chris Salafia and director of learning Dr. Gary Moore as they share the results and discuss best practices in training dispatchers online and in the classroom.



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    Online Learning in 911: A PowerPhone Webinar Online Learning in 911: A PowerPhone Webinar Presentation Transcript

    • #eLearning911
    • FOR YOUR INFORMATION• Webinar is being recorded.• Telephone or VoIP.• Your Phones are muted. Type your questions here.• Q&A via Webinar Chat.• #eLearning911 ~ @PowerPhone#eLearning911 2
    • CHRIS SALAFIA President & CEO 20 years in 911 Industry Holds 5 U.S. patents 195,000 trained worldwide Focus on best practices &processes to make 911 better. @Salafia#eLearning911 3
    • GOALS FOR TODAY • eLearning Big Picture • 911 eLearning Survey Results • Keys to Effective Course Design • PowerPhone’s Training Roadmap • Real World Case Study#eLearning911 4
    • What is eLearning? Simple definition: “the use of electronic#eLearning911 support in training delivery.” 5
    • 1,000,000,000There are over one billion people currently in a training course.#eLearning911 6
    • In 2010 you spent $1401 training each employee.#eLearning911 7
    • 40% of every dollar spent on training is spent on travel costs.#eLearning911 8
    • Since 2000, the global eLearning market has grown by 900%#eLearning911 9
    • 4,600,000 college students currently taking at least one online course. By 2019 this will increase to: 18,650,000 (This is your future workforce!)#eLearning911 10
    • 77% of US corporations now use online learning. (Up from 4% in 1995)#eLearning911 11
    • Motorola projects that for every $1 spent on training, there will be $30 in productivity gains in 3 years.#eLearning911 12
    • Motorola now delivers more than 50% of its corporate training online.#eLearning911 13
    • By 2019 50% of all classes taught will be delivered online.#eLearning911 14
    • 911 eLearning is mostly 1.0 today.#eLearning911 15
    • #eLearning911 16
    • #eLearning911 17
    • DR. GARY MOORE Director of Learning SME in instructional design and curriculum development Pioneer in online learning Author of two widely distributed books on eLearning#eLearning911 18
    • 911 TRAINING CHALLENGES• Onthe job training varies dramatically in quality.• Quality training can mean the difference between a positive outcome or not.• Callersand responders rely on the knowledge and capabilities of 911 call takers.• Training delivery methods have not changed enough. 19
    • TRAINING DELIVERYMETHODS NEED TO ADAPTGeography Costs Options Consistency Competitive Trainer In order to Ability to Travel and Part-time and providers attract qualitylearn is often logistical “fill-in” need to staff (and based upon expenses can positions are provide keep them) geographic be high. often consistent you must location of Scheduling overlooked. high quality remain center. Rural and Result is content to competitive areas lose extraction inconsistent ensure in ongoingout on third- implications. standard of accurate training and party Budgetary care knowledge continuing training. concerns... provided. gain. education. 20
    • Has eLearning impacted 911? Little evidence of wide acceptance or the reasons#eLearning911 for training online in the PSAP. 21
    • 911 E-LEARNING SURVEY Nov. 30 - Dec. 4, 2012 First of its kind 1200 respondents US & Canada Call Takers & Dispatchers Supervisors & Directors#eLearning911 22
    • Yes No 80 68% of those responding 60 attended an online class in 2012, and 78% expect to 40attend an online class in 2013. 20 2012 0 2013#eLearning911 PowerPhone 2012 eLearning Survey 23
    • Superior Somewhat Superior About the Same Somewhat Inferior Inferior N/A 6% Majority (53%) viewed past 16% eLearning experiences as 14% about the same, somewhat 6% superior or superior to face- to-face learning. 25% 33%#eLearning911 PowerPhone 2012 eLearning Survey 24
    • More Effective As Effective Less Effective Clear majority (80%) felt a 20% 22% well-designed online course can be as effective or more effective than a classroom based course. 58%#eLearning911 PowerPhone 2012 eLearning Survey 25
    • Convenience Scheduling The largest benefit was the convenience of anywhere, Cost Savings anytime learning (69%) Course Variety followed by easier scheduling. Peer Networking Access to Instructors 0 175 350 525 700 More than 62% saw an improvement in themselves in increased knowledge after completing a course.#eLearning911 PowerPhone 2012 eLearning Survey 26
    • They ranked the elements of a well- designed course as follows: #1 - Up to date AV’s (57%) #2 - Professionally narrated slides (37%) #3 - Real-time interaction with instructors (25%)#eLearning911 PowerPhone 2012 eLearning Survey 27
    • Important Somewhat Important Not Important 90% of all respondents felt 10% eLearning was important or somewhat important to their agency’s long-term training plan. 37% 53%#eLearning911 PowerPhone 2012 eLearning Survey 28
    • Keys to eLearning Course Design Must follow Adult Learning Principles#eLearning911 29
    • HOW WE LEARN Which one are you? People learn in many different ways. • Listening learners • Seeing learners • Touch / experience learners “The Stove Can Burn You!” Listening Seeing Experience Learners Learners Learners Heard their mother. Watched their brother Believed the information. touch the stove. Touched the stove; Never touched the stove. Never touched it. but only once! Using all three methods is a must in online courses! Shirley,  R.  Which  One  are  You?,  WordwideLearn., 30
    • ADULT LEARNING• Content must relate directly to job.• Presented in short, easily digestible modules.• Professionally narrated with animations.• Graphically rich with high quality and relevant AV’s#eLearning911 31
    • ACTIVE PARTICIPATION Interactive. Give them something to DO. Workbook activities that support the content. Fun and relevant brainteasers for each 10-15 slides. Branched learning decision making exercises. Hybrid learning with instructor led role playing to assess learning.#eLearning911 32
    • PowerPhone Training Roadmap All training is not created equal.#eLearning911 33
    • Over 195,000 Trained Worldwide. Certification & Recertification. Continuing Education. Timely & Topical. Protocol-based training in the Total Response Dispatch Judo, Active Shooting Response, Call Handling System. Protecting Responders...#eLearning911 34
    • Our Methods Of Instruction • Face-to-Face (Classroom) • Online • Hybrid (blended) All classroom based training will have an online equivalent!#eLearning911 35
    • All PowerPhone training is participatory.#eLearning911 Classroom or online. 36
    • NOW AVAILABLE ONLINE! Fire Service Dispatch Law Enforcement Dispatch Emergency Medical DispatchProtocol based certification in the Total#eLearning911 Response Call Handling System 37
    • HYBRID LEARNING MODEL • Foundation Module (online) - Teaches PowerPhone’s principles for effective communication and introduces our Emergency Call Handling Formula • Theory Module (online) - Introduces protocol specific content and methodology for police, fire and EMD. • Practicum (live) - real-time, telephone or in-person training with PowerPhone Faculty. Practical application of the skills learned. Protocol-based role-play to assess and validate call handling skills.#eLearning911 38
    • #eLearning911 39
    • #eLearning911 40
    • eLearning Case Study Weakley County 911, Tennessee#eLearning911 41
    • JAMISON PEEVYHOUSE 911 Director, Weakley County, Tennessee Frequent speaker on topical issues such as text-to-911, & Leveraging Social Media in Public SafetyFirst Total Response Accredited agency in police, fire & EMD#eLearning911 42
    • Benefits To Dispatchers • Ease of Use. At our own pace. Convenience! • “Much better than traveling.” • Quizzes - allows us to focus on key topics.#eLearning911 • Videos focus on adult learners 43
    • Benefits To Management • $1200 annual savings in travel for recertification • Much easier scheduling • More flexibility agency-wide • Cost effective without sacrificing learning objectives Even the most • Easy to facilitate/administer hyper-critical employees said, “I loved it.”#eLearning911 44
    • Today’s Key Take-Away: “eLearning is a process rather than just a technology.”#eLearning911 45
    • “An organization’s ability to learn and translate that learning into action is the ultimate competitive advantage.” - Jack Welch, former CEO General Electric#eLearning911 46
    • #eLearning911 47
    • THANK YOU! Webinar recording available at White Paper with full survey results coming soon! Contact Us with any questions or feedback. 800.53.POWER#eLearning911 48