Manage resistance to change

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Slides to accompany a bite-size training session on managing resistance to change: How to spot it, minimise it, and deal with it. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT

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Manage resistance to change

  1. 1. Manage Resistance to Change Resistance to Change
  2. 2. Manage Resistance to Change Http://www.power-hour.co.uk – Bite Size Training Materials 2013 By the end of the Power Hour you will be able to: • Anticipate resistance to change and identify things you can do to minimise it • Recognise the signs of passive and active resistance to change • Suggest why people resist change • Take practical steps to overcome resistance to change
  3. 3. Manage Resistance to Change Http://www.power-hour.co.uk – Bite Size Training Materials 2013 The Change Curve
  4. 4. Manage Resistance to Change Http://www.power-hour.co.uk – Bite Size Training Materials 2013 Minimising Resistance • It is wrong to suggest that people don’t like change. • However, people DON’T like change that is imposed upon them. • Generally, people resist change if: – They believe change is unnecessary or will make things worse – They fear that the change will result in a loss of something for them – They had no input into the decision – The change was a surprise – They think the change will fail – They can see no benefit for themselves – They believe there is a lack of commitment from others
  5. 5. Manage Resistance to Change Train the Trainer Oct 2011 Recognising Resistance Active resistance is obvious, and often results in open conflict. Passive resistance is more difficult to spot, and is often ignored in the hope that it will go away. However, passive resistance can fester and cause more problems than active resistance if left unchallenged.
  6. 6. Manage Resistance to Change Http://www.power-hour.co.uk – Bite Size Training Materials 2013 Why do People Resist Change? • A lack of understanding • Fear of the unknown • Not seeing the need to make a decision yet, or at all • Not understanding the benefits of your suggestion • Genuinely needing time to think things through • Lack of belief in what you say • Being happy with the way things are • Lack of trust • Inability to make a decision
  7. 7. Manage Resistance to Change Http://www.power-hour.co.uk – Bite Size Training Materials 2013 How Resistance Appears
  8. 8. Manage Resistance to Change Http://www.power-hour.co.uk – Bite Size Training Materials 2013 Finding the Root Cause 1. The map is not the territory 2. Every behaviour is based on a positive intention 3. Behaviour is not the same as personality
  9. 9. Manage Resistance to Change Http://www.power-hour.co.uk – Bite Size Training Materials 2013 Practical Steps for Handling Resistance 1. Listen carefully to what is being said. 2. Observe and react to non-verbal signals from body language. 3. Look at things from their point of view. 4. Consider what you would have to do to convince YOU in this situation. 5. Plan your approach or responses. 6. Concentrate on what it means for them, not you. 7. Check your responses are acceptable. 8. Seek out and stress areas of agreement. 9. Minimise areas of disagreement. 10. Agree steps for moving forward.
  10. 10. Manage Resistance to Change Http://www.power-hour.co.uk – Bite Size Training Materials 2013 Make it Work at Work What are you going to DO as a result of this Power Hour Session?
  11. 11. Manage Resistance to Change Http://www.power-hour.co.uk – Bite Size Training Materials 2013 These slides have been produced as an optional resource to support a Bite-Size Training session on this subject. A full set of materials, including detailed Session Leader’s Guide, Delegate Workbook and supporting activities can be purchased from our Training Shop Our Training materials are licence-free, but are for use by the purchaser only. They CANNOT be passed or sold on.

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