Communication skills

808
-1

Published on

Slides to accompany a bite-size training session on basic face to face communication skills. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT

Published in: Business, Technology
1 Comment
2 Likes
Statistics
Notes
No Downloads
Views
Total Views
808
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
106
Comments
1
Likes
2
Embeds 0
No embeds

No notes for slide

Communication skills

  1. 1. Communicate Communicate
  2. 2. Communicate Http://www.power-hour.co.uk – Bite Size Training Materials 2013 By the end of the Power Hour you will be able to: • Identify why communication breaks down, and the reasons why your communication may not always be successful • Use your words, tone and body language to express yourself clearly • Use the communication cycle to manage communication and improve understanding
  3. 3. Communicate Http://www.power-hour.co.uk – Bite Size Training Materials 2013 Communication Breakdown Interpretation Assumptions Lack of Concentration Mismatch Language and Culture
  4. 4. Communicate Train the Trainer Oct 2011Http://www.power-hour.co.uk – Bite Size Training Materials 2013 Effects of Communication Breakdown
  5. 5. Communicate Http://www.power-hour.co.uk – Bite Size Training Materials 2013 Message Components This applies to ambiguous or emotional communication words, 7% tone, 38%body language, 5 5%
  6. 6. Communicate Http://www.power-hour.co.uk – Bite Size Training Materials 2013 Body Language Posture Gestures Facial Expression Eye Contact Fidgeting Leg Movement Face- Touching Arm Position
  7. 7. Communicate Http://www.power-hour.co.uk – Bite Size Training Materials 2013 Voice Tone Volume Energy Speed Pitch Articulation
  8. 8. Communicate Http://www.power-hour.co.uk – Bite Size Training Materials 2013 The Communication Cycle
  9. 9. Communicate Http://www.power-hour.co.uk – Bite Size Training Materials 2013 The Communication Cycle Instigating discussion, such as giving feedback on performance Inviting a response by asking a question; open questions to get more information, and closed questions to get confirmationIf you have asked a question, do the person the courtesy of listening to understand – not to assume and then interrupt. Accept what they have said, and check that you have received the message clearly.
  10. 10. Communicate Http://www.power-hour.co.uk – Bite Size Training Materials 2013 Make it Work at Work What are you going to DO as a result of this Power Hour Session?
  11. 11. Communicate Http://www.power-hour.co.uk – Bite Size Training Materials 2013 These slides have been produced as an optional resource to support a Bite-Size Training session on this subject. A full set of materials, including detailed Session Leader’s Guide, Delegate Workbook and supporting activities can be purchased from our Training Shop Our Training materials are licence-free, but are for use by the purchaser only. They CANNOT be passed or sold on.
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×