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Enhanced SAP Output & Print Management with OM Plus

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In this presentation, we'll go over SAP printing limitations and solutions to those limitations offered by OM Plus print management software.

In this presentation, we'll go over SAP printing limitations and solutions to those limitations offered by OM Plus print management software.

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  • 1. Plus Technologies LLC Company Confidential - Copyright 2014 Enhanced SAP Output & Print Management with OM Plus
  • 2. Plus Technologies LLC Company Confidential - Copyright 2014 Business Critical Documents Impact Business Processes  Many organizations use SAP to print “business critical” documents such as invoices, labels, pick tickets, bills of lading, compliance documents, etc.  Problems with the printing of these documents will affect important business processes.  Shipment delays  Manufacturing or production line errors  Slow collections  Missing paperwork  Non ComplianceFactoids • 30% of business process failures are related to print issues • Up to 3% of revenue is spent on document output • Up to 60% of help desk calls are print related • Output Management can save up to 50% of Sys Admin labor
  • 3. Plus Technologies LLC Company Confidential - Copyright 2014 SAP Uses Native O/S Spooler  SAP business documents are handed off to the O/S native spooling system.  O/S spooler sends print job to the printer then disconnects  No bi-di communications with printer  Can only see if data is received by printer  Does not know if document is actually printed  No true “print status” back to SAP  Print job immediately purged limiting recovery  No print stats captured  No audit log of print process for trouble shooting SAP R/3 App Server(s) SAP Output/Reques t O/S Native Spooler Printer • SAP fires and forgets
  • 4. Plus Technologies LLC Company Confidential - Copyright 2014 SAP Limitations  No confirmation of the printing function  Users have no way of knowing if print jobs have actually printed  Will not know if documents (e.g. invoices) are missing  No automated fail-over  If a printer fails, jobs do not print or will need to be reprinted  No secure pull printing  Anyone who has access to the printer can see output  No central print administration  Printing is not centralized or easy to monitor  No audit logs of print activity or print statistics  Internal spooling systems have severe limitations.  No bi-di with the printer  Cannot confirm delivery  No error notification back to SAP  User has no idea if documents actually printed  No add-on features, auto fail-over, load balance, audit, color control, intelligent routing, pull print, etc.  Errors occur  Documents go unprinted  Business processes are affected and SAP has no way of knowing.
  • 5. Plus Technologies LLC Company Confidential - Copyright 2014 OM Plus Delivery Manager  OM Plus Delivery Manager is SAP certified, advanced, intelligent, print spooling software designed to seamlessly complement SAP R3 output.  OM Plus ingests and manages the delivery of print jobs from one or more SAP servers and non-SAP systems.  OM Plus can track and report the status of each SAP print job back to the SAP user’s interface.  OM Plus includes a robust set of print delivery tools, providing flexible enterprise level control management and visibility.
  • 6. Plus Technologies LLC Company Confidential - Copyright 2014 How OM Plus Works  When a job is printed from the SAP GUI screen, the spooled job will be ingested into OM Plus on the backend instead of going through the OS’ native spooler.  Since OM Plus talks bi-directionally with the printer users can confirm delivery all the way to the paper tray.  Once this has occurred, OM Plus will relay a completed status passed back to SAP which will be visible in the SAP GUI.  OM Plus will also:  Log all Print Processes  Capture print statistics  Provide a multitude of feature add- ons SAP R/3 App Server SAP Documents SAP Output/Reques t OM Plus DM Printer Bi-directional communication
  • 7. Plus Technologies LLC Company Confidential - Copyright 2014 OM Plus Features  Automated fail-over  Load balancing  Error notification  Audit logs to show what printed when  User and Device based print statistics  Secure pull printing  Without this anyone who has access to the printer can see output, potentially creating compliance issues  SAP certified 10+ years (BC-XOM)  Call Back and Polling
  • 8. Plus Technologies LLC Company Confidential - Copyright 2014 Example Use Cases  North American Based Global Manufacturer  Profile: $6B revenue, 12,000 employees, 7,000 products, facilities in NA, SA, Europe and Asia.  Scenario: 75 SAP app servers, centralized print administration, 2,000 printers.  OM Plus Features: Automated queue management (no manual effort required), improved print system reliability, automated server level fail-over, remote e-forms printing, network bandwidth control.  Value Prop: Reduced Admin labor, reduced print errors, improved system performance, eliminated bandwidth issues resulting in reduced cost, improved business processes and customer service.
  • 9. Plus Technologies LLC Company Confidential - Copyright 2014 Example Use Cases  European Based Retailer  Profile: $85B revenue, 250,000 employees, 2,200 outlets.  Scenario: Distributed print environment, 5,000 printers, 31 countries, printing from central to remote locations.  OM Plus Features: Confirmed print delivery to the printer tray, print status report back to SAP R/3, improved print system reliability, automated server level and printer level fail-over, enable integrated e- forms printing, advanced tools for problem resolution.  Value Prop: Reduced print errors, improved system performance, reduced cost.
  • 10. Plus Technologies LLC Company Confidential - Copyright 2014 Example Use Cases  Worldwide Technology Conglomerate  Profile: $37B revenue, 137,000 employees, multi-national facilities.  Scenario: Multiple ERP systems including SAP, 30,000+ printers, centralized administration.  OM Plus Features: Enterprise wide view of multiple systems, e-forms integration and tracking, automated server and device fail-over, load balancing, confirmed print delivery to the printer tray, advanced error resolution tools.  Value Prop: Improved system performance, reduced print errors, reduction of admin costs, lowering training costs, fewer interruptions to key business processes.
  • 11. Plus Technologies LLC Company Confidential - Copyright 2014 Example Use Cases  North American Manufacturer  Profile: $3.4B revenue, 200+ stores, 18,800 employees.  Scenario: Multiple systems including SAP, several hundred printers, multiple locations.  OM Plus Features: Enterprise wide view of multiple systems, confirmed delivery, confirmed delivery to the print tray, feed-back to SAP R/3 for status viewing, error recovery tool set.  Value Prop: Improved Sys Admin productivity, enhanced system performance, reduced print errors, fewer print errors, fewer interruptions to key business processes, cost savings.
  • 12. Plus Technologies LLC Company Confidential - Copyright 2014 Example Use Cases  Mid Size U.S. Manufacturer  Profile: Mid size family owned U.S. manufacturing company.  Scenario: Printing business-critical documents impacts shipment, revenue, and collections. Low initial price and TCO is critical. Under 100 printers.  OM Plus Features: Confirmed delivery to the print tray, feed-back to SAP R/3 for status viewing, error notification, error recovery tool set.  Value Prop: Improved print system reliability, fewer delayed shipments, improved on-time performance, reduced A/R, cost savings.
  • 13. Plus Technologies LLC Company Confidential - Copyright 2014 Plus Tech Helping SAP Users  Avery Dennison  DB Schenker  Migros  Bosch  Estee Lauder  Elpozo S.A.  Count & Care (Entega)  Metro Group  Wellborn Cabinet  Dow Corning  Owens Corning  Sudkurier GmbH  Ingles Markets  Stihl  CSC Services  JJ Keller  Reynolds & Reynolds  Mobilcom  Ross Products  Room & Board  CGI Group  Arvato USA  Alcatel-Lucent  DHL Solutions  IMG Corp  Camion Transport  Honeywell  Meridien System Haus GmbH  Workflow One  BHEL India  Johnson Controls Inc  Etat Du Valais Services  Faurecia (Emcon)  Leoni AG
  • 14. Plus Technologies LLC Company Confidential - Copyright 2014 Recap  When printing “business critical” documents, performance, auditability, and reliability is very important.  These features are lacking in the internal spooling systems used by SAP  OM Plus can provide these enhanced capabilities, which in turn will help SAP users with the following benefits:  Improved A/R Collections  Fewer Missed Shipping Deadlines  Production Line Throughput  Increased Print Uptime  Increased IT Productivity  Increased Reliability  Improved Compliance  Reduced Cost and Waste  Faster Error Resolution
  • 15. Plus Technologies LLC Company Confidential - Copyright 2014 Contact Plus Technologies  Why Plus Technologies?  Market Leader  Reliable, Scalable, Flexible, Customizable  Solution Approach  Excellent Technical Support  Low Cost of Ownership  High Customer Satisfaction  Easy to Install, Maintain, and Use  Multiple Licensing Models Contact Us Today Toll-Free 877- 899-7587 Outside of USA 937- 847-0614 ContactUs@PlusTechnologie s.com www.PlusTechnologies.com