Plum Voice Survey

Plum Surveys How to Create Powerful Web, Phone, and Mobile Surveys

Introduction

The Plum Survey Builder is the only tool that lets you create one survey and deploy it over both the phone and the internet. Your survey is easily accessible to users of either medium, which means more respondents and more data.

The Plum Survey Builder lets you quickly and easily create surveys through its simple, menu-driven interface. The Style Editor allows you to customize the look of the survey when taken via the web, and the Audio Manager will guide you through the process of recording your audio prompts over the telephone.

With the Plum Survey Builder you can choose from 17 different types of questions when assembling your survey. From the typical yes/no questions, to questions using sophisticated speech recognition and advanced data integration.

Design

It’s simple and fast: add questions from a selection of 17 different types, record audio for your survey right over the phone, and tweak the graphics to match your branding.

Questions are added to your survey simply by selecting from the Plum Survey Builder’s list of question types. Once added, you can edit the wording of the question and it’s choices.

Though synthesized speech is a great way to rapidly design and prototype your survey, eventually you want to replace the computerized voice with a human voice. You can easily record all of your survey’s audio over the phone with the Audio Manager. No recording studio required!

Your web site design is an important part of your branding. You can make sure it carries over to your webs surveys. You can tweak colors and fonts and upload a logo to ensure a smooth visual transition from your website to your survey and back to your website again.

Deliver

Not everyone is comfortable with the Internet, and not everyone wants to answer the phone. With the Plum Survey Builder you can dial up one and email the other. We provide the only do-it-yourself survey tool to reach the entirety of any respondent population short of sending someone to go knock on doors.

The web version of your survey can be embedded into an email or a web site, or you can send your respondents a link that goes to a standalone web page.

The phone version of your survey is just a phone call away from your respondents: they can call in or you can have the Plum Survey Builder call them. Upload a contact list, check off the call targets, and let us take care of the calling for you.

Analyze

Once the survey has ended, it’s time to analyze the results. Sift through your responses to identify hidden trends, patterns, and behaviors.

Run a report on all of your respondents or a filtered subset of your respondents. Histograms, pie charts, line diagrams, maps: you’ll be able to display your data in a way that makes sense to you.

Instead of running a report, you can get a list of respondents based on filters of your choice and inspect each response individually. Filters can apply to the response method, the answers to a particular question, the caller ID, or the IP address.

If you already have your own suite of reporting tools, you can always download the respondent data directly as a CSV file easily imported into your favorite spreadsheet or database tool.

Try out the Plum Survey Builder completely free for 30 days with 100 respondents and 200 free minutes included. Simply click on this link to fill out the included form and you should receive an email within a few minutes with details on how to get started.
Need to send out more surveys than that? Contact a Plum sales representative for pricing and packages.

Plum Voice Survey

by Plum Voice on Sep 23, 2010

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