What is Plebble?

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Plebble is an online meeting place between consumers and the businesses they use every day. This presentation gives an overview of how Plebble works and how businesses can get involved.

Plebble is an online meeting place between consumers and the businesses they use every day. This presentation gives an overview of how Plebble works and how businesses can get involved.

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Transcript

  • 1. Plebble.com An Introduction
  • 2.
    • What is Plebble?
    • How Plebble works
    • Why businesses need Plebble
    • Contact Details
    1 2 3 4
  • 3. What is Plebble? Basic concept
    • Plebble.com is a website where consumers rate and comment on the level of service and value for money provided by every business or other organisation in the UK.
    • Consumers use other consumers’ ratings/comments to find the businesses that give the best service/value and avoid those that don’t.
    • Businesses use Plebble to improve their service and reputation based on feedback and customer engagement
  • 4. How Plebble works Ratings process
  • 5. How Plebble works The Plebble-rating 
    • The means by which all businesses/organisations are measured
    • The “FTSE of Service” - proprietary algorithm
    • Plebble-rating™ ranges from –5 to +5
    • Plebble-ratings  :
      • give Plebble.com a market feel
      • help consumers and businesses benchmark services
      • are updated in real-time
      • are used to derive the Plebble-rating  graph
      • create league tables such as best and worst performers and sectors tables
      • are downloadable as widgets for websites, blogs
  • 6. How Plebble works Verification and security
    • Quality and accuracy of data is critical
      • Useful information for consumers and businesses
      • Legal protection for Raters
  • 7. Why businesses need Plebble 1) Traditional, “vertical” communication model
  • 8. Why businesses need Plebble 2) New, “horizontal” communication model
  • 9. Why businesses need Plebble 3) Leading to a new relationship with your customers...
  • 10. Why businesses need Plebble LIVE Feedback » Customer Engagement » Reputation Marketing  LIVE Feedback  Customer Engagement  Reputation Marketing Brand Insight  LIVE Feedback  Customer Engagement  Reputation Marketing Communication  LIVE Feedback  Customer Engagement  Reputation Marketing Leverage reputation
  • 11. For further information please contact: Plebble Loyalty Limited Court Farm House Overton Basingstoke Hants RG25 3HF Will Paterson Co-founder e: will@plebble.com d: +44(0)20 7870 7158 m: +44(0)7733 268 805 James Paterson Co-founder e: james@plebble.com d: +44(0)20 7870 7419 m: +44(0)788 751 7992