With two remuneration review cycles annually, multiple spreadsheet versions in use across the company and an ever-increasing workforce, Sensis needed a reliable and robust system that would support their review process and aid decision making.

1. CAS E STUDY
Delivering a better
remuneration review
experience
Sensis helps Australians find, buy and sell
Sensis’ integrated network of local search and digital marketing solutions delivers real,
measurable business leads to Australian businesses. Sensis’ multichannel network includes Yellow
Pages®, White Pages®, the 1234® and 12456 Call Connect voice services, Whereis® digital mapping
solutions, the Sensis Digital Media™ advertising business, and request-for-quote service, Quotify.
This increasingly diverse network spans print, online, voice, mobile, iPhone, iPad, Android,
Telstra’s T-Hub, and satellite navigation. Information can also be shared from online to mobile
and social networking sites. Sensis helps ensure its advertisers are found by more customers than
ever by managing their presence across a growing number of advertising platforms including
search engines like Google, Bing and Yahoo!
CLIENT:
Sensis, Australia’s leading Outdated system creating remuneration review inefficiencies
information resource Sensis was managing their review processes using basic software with limited functionality.
Sensis’ Remuneration Manager, Thelma Houlis, says the software was only able to provide
BUSINESS PROBLEM: information to group manager level, meaning that the majority of other senior and line
Existing remuneration review managers were excluded from making pay decisions using the system.
“We were encountering issues as our staff numbers continued to grow. Structurally the system
process inefficient and unreliable
just couldn’t deal with it.”
“Managers were frustrated with having to work with clunky spreadsheets and worrying about
SOLUTION: data integrity. They found it incredibly time-consuming checking and comparing lines of
Pivot’s Remuneration Ally spreadsheet data to ensure accuracy.”
Thelma says that due to the number of issues experienced, the Sensis HR team would take
control over remuneration spreadsheets in an attempt to reduce frustration and further errors
OUTCOME:
by managers.
Enhanced remuneration
“Our HR team were drivers of the remuneration process rather than managers. Instead of
processes, greater manager empowering managers to control reviews for their staff, HR would use the software to make
empowerment and reduced changes and just obtain signatures from managers at the end.”
HR team workloads With two remuneration review cycles annually, multiple spreadsheet versions in use across the
company and an ever-increasing workforce, Sensis needed a reliable and robust system that
would support their review process and aid decision making.

2. CAS E STUDY
“Sensis is really happy Finding a solution to support remuneration processes
with Remuneration Ally… Inefficiencies across the remuneration process led Sensis to evaluate other options. After initially
being a SaaS solution looking at building a new solution internally from scratch, the company realised the time and
meant it was a very costs associated with the project would not be practical.
cost-effective approach “We chose Remuneration Ally because we liked the fact that as SaaS (software-as-a-service) it was
always going to be maintained, serviced and supported. Remuneration Ally was recommended
and more efficient than to us and we decided that it was the best option for the future of our remuneration reviews,”
hiring outside developers says Thelma.
to build us something “We evaluated other products, but Pivot’s pay-per-employee fee structure was very attractive
from scratch.” and made the most sense in an environment where capital expenditure and operational costs
are hard to come by.”
Thelma Houlis Remuneration Ally is used by 400 Sensis managers for the review of around 2,600 staff across
Australia. Thelma says the solution has standardised the company’s review processes and
Remuneration Manager allowed for better decision making.
Sensis
“Remuneration Ally gives managers the opportunity to make external comparisons and
understand where their staff sit in the market. Our previous spreadsheet system couldn’t provide
About Pivot Software that insight.”
Pivot Software helps organisations
use technology to improve their Reduced workloads, increased confidence and enhanced
control over complex and often
emotional human resource processes. decision making
Productivity, enhanced transparency Thelma says the time efficiencies Sensis has gained from moving to an online system have been
of outcomes and improved employee immeasurable.
engagement are just some of the
positive impacts of implementing “With Remuneration Ally the lowest level manager is able to participate in the remuneration
our technology. As human resource review. Unlike our previous tool that didn’t have many rules behind it, we are able to utilise
professionals, we understand how Pivot’s software to guide our managers through our remuneration process and highlight areas
well managed remuneration and that may be of concern.”
performance management policies “Managers came on board straight away and are now much more engaged in the remuneration
bring organisational values and process, from beginning to end.”
principles to life.
We enable HR interactions that As a result, managers are more involved in their staff reviews and HR can assist in driving
are meaningful and beneficial. organisational policies instead of spending a lot of administrative time following up, checking
Conversations between managers and processing remuneration data.
and staff are supported, and not Thelma says that Remuneration Ally met their needs exactly from the outset. Additionally, Pivot
replaced, using our solutions which has configured their system to match Sensis’ business ‘look and language.’
are as easy to use as a simple
website. Remuneration Ally has taken a significant workload off the Sensis HR team and senior management
has been impressed by the speed and ease of organisational-wide reviews says Thelma. “We
Over 50 organisations across
finished our last remuneration review cycle ahead of time - we were thrilled.”
Australia and New Zealand use
Pivot’s solutions, with the majority “Our IT team was very positive about implementing Remuneration Ally and agreed that they
coming from the energy, resources, would not have been able to build a similar system for the same investment. Being a software-
financial services and professional as-a-service solution meant Remuneration Ally was a very cost-effective approach and more
services sectors. The HR policy and efficient than hiring outside developers to build us something from scratch.”
strategy needs of our clients are
Confident in the effectiveness of Remuneration Ally, Sensis will rollout the system down to the
met using a secure, internet-based,
highly configurable software-as-a- next level of management before the next review cycle. Thelma says senior managers have more
service model that fits within any faith in the review process, and they can now take a step back, trusting their line managers to
corporate IT infrastructure. Our effectively manage review cycles for their divisions.
clients enjoy a time-saving solution “We like the fact that Pivot requests ideas for future development from clients and provides
designed for the task; not a generic regular software enhancements.”
tool that is ‘made to fit’.
“Sensis is really happy with Remuneration Ally and the increased efficiency the solution has
brought to our remuneration processes,” says Thelma.
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