Credentials ICTS Newfield
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Credentials ICTS Newfield

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ICTS Newfield is one of the leading Consumption, Supply Chain and Retail Consultancy firms in Europe; focused to help customer to increase their results thru the implementation of Best Internationa ...

ICTS Newfield is one of the leading Consumption, Supply Chain and Retail Consultancy firms in Europe; focused to help customer to increase their results thru the implementation of Best Internationa Practices thru the Chain of Value of the Company

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    Credentials ICTS Newfield Credentials ICTS Newfield Presentation Transcript

    • Enhancing profitability through a fundamental reduction of Losses and Out of Stocks Credentials presentation Madrid , June 2009 © 2009 ICTS Newfield Global BV
    • …Credentials ICTS Newfield is the leading international firm in Risk and Loss Prevention  ICTS Newfield has been serving clients world wide in Risk and Loss Prevention and OOS reduction for the last 21 years. As an international niche player, we are the sole Loss Prevention organization able to deliver powerful high-value solutions to leading companies in almost every geography thru more than 180 experienced consultants in USA, Europe, Latin America and Middle East  ICTS Newfield provides solutions for reduction of risks to business goals and assets of our clients: - Loss reduction - Information security - Stock-outs reduction - Security Strategy re-engineering - Redefinition of Loss Prevention Strategy - Business ethical practices review - Implementation of advanced Loss Prevention Tools - Security costs reduction - Certification in Loss Prevention - Preventive Business Intelligence - Design of Scrap recovery programs - Outsourcing (BPO) of LP processes  ICTS Newfield is the firm of reference in loss and OOS reduction for retail companies. We have gained experience serving leading companies like Ahold, Alliance Healthcare, BodyBell, Carrefour, CBD, Champion, C&A, Coop, Eroski, K-mart, Líder, Makro, Marionnaud, Marks & Spencer, Sendas, Unide …  ICTS quotes in Nasdaq since 1996. ICTS Newfield qualified for the ISO 9000 certification for consulting services 1 © 2009 ICTS Newfield Global BV
    • …Credentials Selected references of ICTS Newfield in Loss Prevention and Risk Reduction for the last 10 years World Bank ICTS Newfield Global has operated in Europe since 1986 2 © 2009 ICTS Newfield Global BV
    • …Credenctials ICTS Newfield has achieved sustainable results in all Loss Reduction programs performed for our clients Project’s main objectives  Client Example : Carrefour España  Loss reduction targeted in a 32% along a 3,5 years period  Best European practice implemented trough a BPO (Business Process  Client Benefits: Outsourcing) program Pilots savings of 14% in perishables and 16% in the rest of sectors PoS tools implemented in 30 Project’s main activities Hypermarkets  Major Change Management initiative focused in all related processes Identified savings of € 47 million in ( from supply to PoS) stock losses  Implementation of an advanced Score Card of losses able to identify loss drivers throughout the organization  Implementation of a Business Intelligence tool ( LP Watcher) aimed to detect and correct risk profiles ( inefficiencies and fraud) in the cashier line  Development and Implementation of action plans in pilot stores and DC’s  Roll-out of the initiative in several waves for the rest of the stores  Re-engineering and implementation of new processes for High Risk products (HRP)  Training of 3.000 employees during the first five months …generating sustainable results 3 © 2009 ICTS Newfield Global BV
    • …Credentials ICTS Newfield has achieved sustainable results in all Loss Reduction programs performed for our clients Project’s main objectives  Client example : Makro  Increase EBITDA to targeted levels  Reduction of operational losses, both known and unknown, with  Client benefits ( € ): special focus in fresh products Profits increased by nearly € 5 Mils  Extension of LP processes to the new logistic platforms during the project life  Development of an integrated Loss Prevention culture Sustainable reduction of losses by Project’s main activities 24%  Implementation of 23 “Quick Wins” measures to build success patterns in the project  Focus in 50 HRP, with re-engineering of process from logistics through cashier line  Implementation of 50 action plans in three waves during an 18 months period.  Development of a brand new Loss Prevention department in the client organization  Deployment of specific Loss Prevention KPI’s suited to client needs  Communication Plan to ensure floor-shop personnel commitment to the success of the initiative ( news letters, communication materials, motivation plan…  Training of 2.800 employees for two months …generating sustainable results 4 © 2009 ICTS Newfield Global BV
    • …Credentials ICTS Newfield has achieved sustainable results in all Loss Reduction programs performed for our clients Project’s main objectives  Client Example: FCC Logistics  Increase Company’s operational excellence through a significant and consistent reduction in losses and operational damages  Client Benefits : 40% reduction of unknown losses  Re-engineer LP processes and 10% reduction of breakages and damages Project’s main activities  New claims management process implemented  New procedures to manage High Risk Stores traffic were designed and implemented  Permanent monitoring tools and procedures were implemented to control exceptions  Involvement plan to ensure field participation (awareness campaigns, incentive plans, etc.)  New procedures of trucks tagging, SL reviews, segregation of multi-destination loading control and trucks control  Introduction of LP KPIs in company’s success indicators  Training of 500 employees within 2 months …generating sustainable results 5 © 2009 ICTS Newfield Global BV
    • …Credentials ICTS Newfield has achieved sustainable results in all Loss Reduction programs performed for our clients Project’s main objectives  Client example : Carrefour Brasil  Reduction of unknown losses by 50% in a three years period  Client benefits ( US$):  Development of an integrated Loss Prevention culture Profits increased by nearly € 200 Mils during the project life Project’s main activities  Redefinition of the Loss Prevention strategy as well as the Security Plan  HRP circuit redesigned and implemented across functions and processes  Development of LP tools to monitor performance and deployment of specific Loss Prevention KPI’s  Development of a brand new Loss Prevention department in the client organization  Communication Plan to ensure floor-shop personnel commitment to the success of the initiative (news letters, communication materials, motivation plan…)  Massive change management initiative across functions and formats (hyper, super and discount)  Training of 20.000 employees for four months …generating sustainable results 6 © 2009 ICTS Newfield Global BV
    • …Credentials ICTS is implementing advanced Loss Prevention concepts in the industry, including RFID ICTS Newfield has been supporting a leading European logistics service provider to analyse and select the areas where new frontier concepts in Loss Prevention will start adding real value to their customer businesses  Our approach to the initiative is based upon practical and HR PRINTING HRP PR RESTRICTED AREA ece real-life experience, and is focused in operations where ptio n A RFID READER + PRINTER VIDEOCAM LAPTOPS available technology will deliver a quantum leap in RFID TAGGING 1. HRP storage READING shrinkage levels, amongst other relevant operational 2. HRP shipments SHIPPING DOCKS B 4. Waiting area CELLULARS MP3/PHOTO efficiencies. 5. Truck loading D READING 3. Inventory  A joint team has assessed several Business Cases for RAMDOM Take over VERIFICATION PORTABLE READER PORTABLE READER E customers from retail, telecom, luxury goods and pharma C industries to develop pilot projects in 2006 for all these industries. Most of the pilots deal with High Risk Products logistics, where ICTS Newfield has recently attained significant experience. Flow of HRP with RFID implemented RFID PROCESS  ICTS Newfield has developed a methodology that addresses the 25 key benefits where RFID technology will add value to the operations of 3PL's logistic providers, manufacturing and retail industries, mainly by reducing its loss figures. This RFID calculator also take into account all costs involved in the operation of the new technology.  The project also identified changes that needed to be executed in processes, stock control techniques and account strategy. As a key deliverable, our team has performed an in-depth reality-check of technology and costs involved. Major improvements will arise in further down stream integration, when pilot RFID reception controls in selected stores begin to show a full recovery of investments along the entire supply chain: from supplier through retailer cashier line 7 © 2009 ICTS Newfield Global BV
    • …Credentials Selected references of ICTS Newfield in Loss Prevention and benefits achieved FORMAT SALES MAIN BENEFITS ACHIEVED # STORES (MM€) PROYECT Hypermarket & Loss Reduction of losses 3,3 194 Supermarket Reduction above 30% Cost Supermarkets 1,2 93 30% of cost reduction Reduction 33% reduction of unknown Hipermarket & Loss 4,1 488 losses, Supermarket Reduction 25% of cost reduction Loss Cash&Carry 1,5 34 24% reduction of losses Reduction 40% reduction of unknown Loss 3PL Logistic Operator 24 5 Losses and 10% reduction of Reduction damages Pharmacies 18 3500 Loss 10% of loss reduction Reduction In all Loss Reduction projects, targets were achieved and frequently exceeded 8 © 2009 ICTS Newfield Global BV
    • …Credentials Selected references of ICTS Newfield in Loss Prevention and benefits achieved FORMAT SALES MAIN BENEFITS ACHIEVED # STORES (MM€) PROYECT Supermarkets. 2 100 Loss 35% of loss reduction Hipermarket & DIY Reduction Cost Supermarkets 1,2 93 29% of cost reduction Reduction Household & Loss 10% of loss reduction 1 350 Electric appliances Reduction Loss Several 2 102 50% of loss reduction Reduction Integrity improvement in Fashion 0,5 238 Integrity The Purchasing Department In all Loss Reduction projects, targets were achieved and frequently exceeded 9 © 2009 ICTS Newfield Global BV