Improve Project management By Using VSM & Problem Solving

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Agenda Telecom Paris, March 2009 Customer demand Develop People Streamline Stabilize Conclusion Q&A

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Customer demand Telecom Paris, March 2009 Lean coach Customer Problem Context Time to market between 10 and 14 weeks is too long

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Customer demand Problem Context

Customers have to retain their end users

in a very mature and competitive market

Fast marketing project delivery is a competitive advantage

Quality of projects at the highest level contributes to retention

NSN must stay competitive

Production is partially outsourced since January 2008

Telecom Paris, March 2009

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Agenda Telecom Paris, March 2009 Introduction Develop People Streamline Stabilize Conclusion Q&A

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Develop People Telecom Paris, March 2009 Target Change mindset Develop people PM Engineers NSN Sponsor PM Engineers Customer Sponsor PM Engineers NSN Supplier Engineers Customer’s Supplier Lean Coach

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Develop People Target Change mindset Telecom Paris, March 2009 1 See the customer 2 See performance 3 Visualize problems 4 Analyze problems 5 Implement local & experimental solutions 6 Learn & start again

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Agenda Telecom Paris, March 2009 Introduction Develop People Streamline Stabilize Conclusion Q&A

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Streamline Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Telecom Paris, March 2009 Lean coach Customer Sponsor

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Streamline Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Telecom Paris, March 2009

Describe the problem thoroughly:

Context

Economical stakes

Operational stakes

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Streamline Telecom Paris, March 2009 Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Interviews Workshop Identify People Gather Data Analyze & understand Go & See

See the customer

Introduction to VSM

Current State

Value vs Waste

Stability & Variability

Non Right First Time

Lead Time Processing Time vs Waiting

Future state

Performance & Actions Plan

Sponsors

3 days long working together

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Streamline Deliver me exactly what I need When I want Where I want Don’t make me loosing my time Be reliable Telecom Paris, March 2009 Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Streamline Telecom Paris, March 2009 Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Current state

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Streamline Telecom Paris, March 2009 Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Value

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Streamline Telecom Paris, March 2009 Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement

Overproduction

Waiting

Inventory

Extra-processing

Correction

Motion

Transportation

Waste

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Streamline Telecom Paris, March 2009 Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Future state 13 14 15 16 17 18 18.30 21.30

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Streamline Telecom Paris, March 2009 Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement

No IT solutions

Quality

Removing useless data transformation.

Centralization of data.

Add control check after each major process step.

Develop mode of operation.

Lead time

Reorganize work: parallel engineering.

Deliver small part of work regularly: iterative approach.

Improving communication: collocation. Improving mailing lists.

Removing useless data transformation.

Removing useless documentation.

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Streamline Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Telecom Paris, March 2009 Stabilize first before creating the flow ! TM

See the customer

Introduction to VSM

Current State

Value vs Waste

Stability & Variability

Non Right First Time

Lead Time Processing Time vs Waiting

Future state

Performance & Actions Plan

Sponsors

!

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 First Project planning Telecom Paris, March 2009 Muda, Muri, Mura What did we learned ? Nothing How can we make it better ? Develop people See the customer See performance Visualize problems Analyze problems Implement solutions Stabilize Re-schedule again Re-schedule

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Telecom Paris, March 2009 Stabilize 1 See the customer 2 See performance 3 Visualize problems 4 Analyze problems 5 Implement local & experimental solutions 6 Learn & start again

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 CSI WSE - Delivery Management / Operational Efficiency / P. Jannez & Ch. Ignace / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Customer looks like: Stabilize Neither this: Nor that: Protean Multiple Agressive Fuzzy Different

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Meteo is displayed on the walls, distributed and stored Customer is a human being: Develop people See customer See performance Visualize problems Analyze problems Implement solutions Supply new problems Stabilize The Customer gives his weekly Meteo in meeting Satisfaction Trend

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Show and understand indicators Stabilize Operational indicators are displayed on the walls, discussed and digitally shared Supply new problems Main or current indicators are displayed on the door, outside the room

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Measure, display and understand operational figures Supply new problems Three-Week Planning Stabilize

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Problem solving Weekly / daily meeting Weekly meeting of Project Managers Daily meeting with Engineers Supply new problems

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Sort problems on the walls 240 Stabilize Hard to find a single usefull wall in those open spaces Project Managers : Stones =Just do It Customer&Supplier : B&C Priority Customer & Supplier: A Priority Engineers Team

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Problem solving Common space and walls support Teams sharing ideas : See together, understand together, act together Files naming rule Stabilize Project Managers working together Contractual Indicators Planning Operational Indicators Problem Analysis List of ‘Stones’ Problems List of B&C Problems

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Begin with simple or ‘just do it’ problems Stabilize Before coping with interfaces PM Engineers 1-NSN Sponsor PM Engineers 3-Customer Sponsor PM Engineers 2-NSN Supplier Engineers 4-Customer’s Supplier

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Workshop with true people, in their own office (4-M) Team’s strenghts Customer’s demand Men Methods Material Machines Stabilize PM Engineers NSN

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Display, follow and track each known problem Prepare a Sponsor’s visit and get his support Stabilize Each Project Manager signs up for 1 problem Done Next Step Delays Status PM Engineers 1-NSN Sponsor

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Give Sense : display Goals Display rules, solutions & operating modes on the walls, wherever they can be seen and used Give Celebration and Fun Stabilize

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions 1 Workload 090316_Scrum de scrum par BF_DSFR_NSN_V090316C.ppt Waterfall Process Lean Process Workload Customer We want to reduce lead time production by 30% => Lean Process ( 1+ 13 months) Some implemented kai-kaku solutions : Stabilize Coding Testing Extract Test Plan

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Customer We want to reduce lead time production by 30% => Scrum management with 5 multi localised teams (1 + 13 months) Some implemented kai-kaku solutions : Stabilize Scrum of Scrum : Share daily high level information with the three teams and the customer Engineers learn writing and displaying themselves problems, not to complain about but to solve them N° Progress Solution Problem PM Engineers 1-NSN PM Engineers 2-NSN Supplier

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Hard to find a single usefull wall in those open spaces Customer: Deployment quality is collapsing Build a check list deploiement and train teams to mandatory use it manually at each deployment (1 + 3 months) Some implemented kaizen solutions : Stabilize PM Engineers 2-NSN Supplier PM 1-NSN

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Customer: 1- Will you please stop theses spamming emails ? 2- How to be sure we get the last true version of any document of any project ? Virtual 5 S : Naming files rules + Pulled shared distant space (3 + 7 months) – 22 steps Some implemented kaizen solutions : Stabilize PM Engineers 1-NSN Sponsor PM Engineers 3-Customer Sponsor PM Engineers 2-NSN Supplier Engineers 4-Customer’s Supplier Local Files Local Files Local Files Local Files

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Team : 1-We ‘re over specialised, it makes us loosing time, we deeply need training to expand both individual’s and team’s skills 2-We need at least one year to train any new team member TWI training on 10 immediate, simple and productive tasks for 6 new engineers, prepared by one of the expert (6 + 1 month) Some implemented kaizen solutions : Stabilize PM Engineers 1-NSN Sponsor

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Conclusion Results Lessons learnt Next Telecom Paris, March 2009 Quality

Pre production : from 13 to 1 defect per project in average

Production: from 0.38 to 0.13 defect per project in average

Lead Time

TTM reduced by 21% in average

Supplier

Subcontractor is developing a culture of excellence

Morale

Two key people with low morale at beginning of the project decided to stay because of the new lean management approach

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Conclusion Results Lessons learnt Next Telecom Paris, March 2009

Don’t stress a process with too much variability

So what did we learnt ?

Get true agreement about what problem is before doing anything else

Quality before delay

Team and engineers first (go & see)

Extended progressively from Project Managers to Team, Supplier, Customer, Internal suppliers, Customer’s supplier

Work only with those who are willing to

Experiment, try & measure, use feedback loop & start again

Plan Do Check Act = 4 Increasing difficulty steps

Small local specific solution is better than a big global Top-Down Terminator

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Telecom Paris, March 2009 What shall we improve next time ?

Define and mesure economic performance

Immediate Training improves quality immediatly

Customer is asking NSN for managing variability in his demand

Share knowledge from experiences

Stabilize Results Lessons learnt Next

Improve project management by using VSM & Problem Solving CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 9, 2009 Question & answers Q&A Telecom Paris, March 2009