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Turning Employee Survey Insight Into Action

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You'll find valuable information about how to conduct successful employee surveys and best practices for implementing changes. This presentation is for leaders in small to mid-sized businesses, HR …

You'll find valuable information about how to conduct successful employee surveys and best practices for implementing changes. This presentation is for leaders in small to mid-sized businesses, HR executives, COOs, and anyone who's interested in conducting employee surveys.

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  • 1. Turning Insight Into ActionSecrets for Conducting Effective Employee Surveysand Implementing Successful ChangesA Presentation for CalCPAMay 29, 2013By Pi Wen Looi, PhD.Novacrea Research Consulting
  • 2. 2
  • 3. Focus Today  Employee Survey Process  Best Practice for Increasing Response Rate  The Art of Asking Questions  Data Analysis and Insights  Survey Results Feedback  Follow Up Action Planning and Implementation3
  • 4. Employee Survey CyclePlanning andMarketingDesignData CollectionData Analysis& InsightsSurvey ResultsFeedbackAction Planning& Follow Up4
  • 5. Planning and Marketing• Get senior management buy-in• Drive high employee surveyresponse rate• Drive survey questionnaire design• Assign a key contact for the project• Build trust5Home
  • 6. 6The Art of Asking Questions
  • 7. The Art of Asking QuestionsDo you receive clear and timelycommunication regarding company matters?❍ Yes, regularly❍ Inconsistently❍ Must ask❍ Not at allBEFORE7
  • 8. The Art of Asking QuestionsTo what extent do youagree or disagree with thefollowing statements?AgreeStronglyAgreeSomewhatNeitherAgree NorDisagreeDisagreeSomewhatDisagreeStronglyCommunications aboutCompany ABC’s businessgoals, strategies, andbusiness performance areclear.❍ ❍ ❍ ❍ ❍Communications aboutCompany ABC’s businessgoals, strategies, andbusiness performance aretimely.❍ ❍ ❍ ❍ ❍AFTER8
  • 9. The Art of Asking QuestionsOn a scale of 1-5, 1 being the least likely and 5being the most likely, please answer the followingquestion:BEFORE9My company offers the professionaldevelopment training programs that I need(i.e., time management, business writing, andpresentation skills).
  • 10. The Art of Asking QuestionsHow likely are you toattend professionaldevelopment trainingprograms on:ExtremelyLikelyVeryLikelySomewhatLikelyNot VeryLikelyNot atall LikelyTime management ❍ ❍ ❍ ❍ ❍Business writing ❍ ❍ ❍ ❍ ❍Presentation skills ❍ ❍ ❍ ❍ ❍AFTER10
  • 11. The Art of Asking Questions  Clear, Unbiased, Non-leading Questions  Include Enabler Questions  Rating Scales Consistent With Questions  Best Practice  Pilot Test Questions Before Survey Launch11
  • 12. 12Data Analysis And Insight
  • 13. 42%58%66%76%81%83%0% 20% 40% 60% 80% 100%You know how to access career developmentresources provided by Company ABC.Your manager encourages careerdevelopment for all employees.You have access to appropriate mentors whocan help you with your role.You are able to fully use your skills andexperiences in your current position.You are building skills and knowledge that willhelp you in your future career.You are provided the opportunity to learnnew skills on the job.13Data Analysis and InsightPercent of Employees who “Agree Strongly” or “Agree Somewhat”
  • 14. 14Data Analysis and InsightPercentages shown are percent of members who “Agree Strongly” or “Agree Somewhat”The red zones are areas in which the result is at least five percentage points lower than company total.The green zones are areas in which the result is at least five percentage points higher than company total.HotZoneTM Chart
  • 15. Data Analysis and InsightCompany EngagementScore: 65%EngagementScoreHighPotentialTurnoverInternalTransferEmployeeTurnoverGeneral Accounting 70% 2% 3% 5%Taxation 62% 10% 0% 15%Auditing 58% 10% 30% 50%Marketing 45% 5% 10% 2%15Link Employee Engagement Results with Performance Metrics
  • 16. Data Analysis and Insight  Data Analysis  Missing Data Patterns  Overall and Subgroup Analysis  Benchmarking  Linking With Performance Metrics  Less is More  No analysis paralysis16
  • 17. Survey Results Feedback  When to Share?  Managers  Employees  How Much to Share?  In What Format?  Presentation  Report  Internal Social Media17
  • 18. Follow-Up Action Planning andImplementation  Action Planning  Prioritization  Resource Allocation  Accountability  Communication – a process, not an event  Pilot Study, Rapid Prototyping  Let success snowball, or not!  Kotter’s 8-Step Change Management Model  Measure Success18
  • 19. 19
  • 20. Pi Wen Looi, PhD.www.NovacreaResearch.comFollow me @NovacreaPhone: 510-926-2883Email: piwen.looi@NovacreaResearch.comNovacrea Research Consulting20