Turning Insight Into ActionSecrets for Conducting Effective Employee Surveysand Implementing Successful ChangesA Presentat...
2
Focus Today  Employee Survey Process  Best Practice for Increasing Response Rate  The Art of Asking Questions  Data An...
Employee Survey CyclePlanning andMarketingDesignData CollectionData Analysis& InsightsSurvey ResultsFeedbackAction Plannin...
Planning and Marketing• Get senior management buy-in• Drive high employee surveyresponse rate• Drive survey questionnaire ...
6The Art of Asking Questions
The Art of Asking QuestionsDo you receive clear and timelycommunication regarding company matters?❍ Yes, regularly❍ Incons...
The Art of Asking QuestionsTo what extent do youagree or disagree with thefollowing statements?AgreeStronglyAgreeSomewhatN...
The Art of Asking QuestionsOn a scale of 1-5, 1 being the least likely and 5being the most likely, please answer the follo...
The Art of Asking QuestionsHow likely are you toattend professionaldevelopment trainingprograms on:ExtremelyLikelyVeryLike...
The Art of Asking Questions  Clear, Unbiased, Non-leading Questions  Include Enabler Questions  Rating Scales Consisten...
12Data Analysis And Insight
42%58%66%76%81%83%0% 20% 40% 60% 80% 100%You know how to access career developmentresources provided by Company ABC.Your m...
14Data Analysis and InsightPercentages shown are percent of members who “Agree Strongly” or “Agree Somewhat”The red zones ...
Data Analysis and InsightCompany EngagementScore: 65%EngagementScoreHighPotentialTurnoverInternalTransferEmployeeTurnoverG...
Data Analysis and Insight  Data Analysis  Missing Data Patterns  Overall and Subgroup Analysis  Benchmarking  Linking...
Survey Results Feedback  When to Share?  Managers  Employees  How Much to Share?  In What Format?  Presentation  Re...
Follow-Up Action Planning andImplementation  Action Planning  Prioritization  Resource Allocation  Accountability  Co...
19
Pi Wen Looi, PhD.www.NovacreaResearch.comFollow me @NovacreaPhone: 510-926-2883Email: piwen.looi@NovacreaResearch.comNovac...
Upcoming SlideShare
Loading in...5
×

Turning Employee Survey Insight Into Action

372

Published on

You'll find valuable information about how to conduct successful employee surveys and best practices for implementing changes. This presentation is for leaders in small to mid-sized businesses, HR executives, COOs, and anyone who's interested in conducting employee surveys.

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
372
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
12
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Turning Employee Survey Insight Into Action

  1. 1. Turning Insight Into ActionSecrets for Conducting Effective Employee Surveysand Implementing Successful ChangesA Presentation for CalCPAMay 29, 2013By Pi Wen Looi, PhD.Novacrea Research Consulting
  2. 2. 2
  3. 3. Focus Today  Employee Survey Process  Best Practice for Increasing Response Rate  The Art of Asking Questions  Data Analysis and Insights  Survey Results Feedback  Follow Up Action Planning and Implementation3
  4. 4. Employee Survey CyclePlanning andMarketingDesignData CollectionData Analysis& InsightsSurvey ResultsFeedbackAction Planning& Follow Up4
  5. 5. Planning and Marketing• Get senior management buy-in• Drive high employee surveyresponse rate• Drive survey questionnaire design• Assign a key contact for the project• Build trust5Home
  6. 6. 6The Art of Asking Questions
  7. 7. The Art of Asking QuestionsDo you receive clear and timelycommunication regarding company matters?❍ Yes, regularly❍ Inconsistently❍ Must ask❍ Not at allBEFORE7
  8. 8. The Art of Asking QuestionsTo what extent do youagree or disagree with thefollowing statements?AgreeStronglyAgreeSomewhatNeitherAgree NorDisagreeDisagreeSomewhatDisagreeStronglyCommunications aboutCompany ABC’s businessgoals, strategies, andbusiness performance areclear.❍ ❍ ❍ ❍ ❍Communications aboutCompany ABC’s businessgoals, strategies, andbusiness performance aretimely.❍ ❍ ❍ ❍ ❍AFTER8
  9. 9. The Art of Asking QuestionsOn a scale of 1-5, 1 being the least likely and 5being the most likely, please answer the followingquestion:BEFORE9My company offers the professionaldevelopment training programs that I need(i.e., time management, business writing, andpresentation skills).
  10. 10. The Art of Asking QuestionsHow likely are you toattend professionaldevelopment trainingprograms on:ExtremelyLikelyVeryLikelySomewhatLikelyNot VeryLikelyNot atall LikelyTime management ❍ ❍ ❍ ❍ ❍Business writing ❍ ❍ ❍ ❍ ❍Presentation skills ❍ ❍ ❍ ❍ ❍AFTER10
  11. 11. The Art of Asking Questions  Clear, Unbiased, Non-leading Questions  Include Enabler Questions  Rating Scales Consistent With Questions  Best Practice  Pilot Test Questions Before Survey Launch11
  12. 12. 12Data Analysis And Insight
  13. 13. 42%58%66%76%81%83%0% 20% 40% 60% 80% 100%You know how to access career developmentresources provided by Company ABC.Your manager encourages careerdevelopment for all employees.You have access to appropriate mentors whocan help you with your role.You are able to fully use your skills andexperiences in your current position.You are building skills and knowledge that willhelp you in your future career.You are provided the opportunity to learnnew skills on the job.13Data Analysis and InsightPercent of Employees who “Agree Strongly” or “Agree Somewhat”
  14. 14. 14Data Analysis and InsightPercentages shown are percent of members who “Agree Strongly” or “Agree Somewhat”The red zones are areas in which the result is at least five percentage points lower than company total.The green zones are areas in which the result is at least five percentage points higher than company total.HotZoneTM Chart
  15. 15. Data Analysis and InsightCompany EngagementScore: 65%EngagementScoreHighPotentialTurnoverInternalTransferEmployeeTurnoverGeneral Accounting 70% 2% 3% 5%Taxation 62% 10% 0% 15%Auditing 58% 10% 30% 50%Marketing 45% 5% 10% 2%15Link Employee Engagement Results with Performance Metrics
  16. 16. Data Analysis and Insight  Data Analysis  Missing Data Patterns  Overall and Subgroup Analysis  Benchmarking  Linking With Performance Metrics  Less is More  No analysis paralysis16
  17. 17. Survey Results Feedback  When to Share?  Managers  Employees  How Much to Share?  In What Format?  Presentation  Report  Internal Social Media17
  18. 18. Follow-Up Action Planning andImplementation  Action Planning  Prioritization  Resource Allocation  Accountability  Communication – a process, not an event  Pilot Study, Rapid Prototyping  Let success snowball, or not!  Kotter’s 8-Step Change Management Model  Measure Success18
  19. 19. 19
  20. 20. Pi Wen Looi, PhD.www.NovacreaResearch.comFollow me @NovacreaPhone: 510-926-2883Email: piwen.looi@NovacreaResearch.comNovacrea Research Consulting20
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×