6. did last week – made
Usty to do effective
communication
session”
by Tram Tran, MCPe AIESEC Vietnam
7. Active listeners
Sender
• State one idea at a
time.
• State ideas simply.
• Explain when
appropriate.
• Repeat if appropriate.
• Encourage feedback.
• Read between the
lines.
8. Active listeners
Receiver Feedbacks:
• Focus attention on the
message
• Nonverbal
communication
• Keep an open mind
and suspend
judgment.
• Don’t assume.
• Provide the sender
feedback.
• Acknowledgment.
• Parroting - repeating
• Paraphrasing
10. Controller
How to deal with?
• Be efficient and businesslike.
• Get to the point
• Set and clarify goals and objectives.
• Give them conclusions. Only provide details
if asked.
• Solve problems and objections.
• Talk in terms of results not methods.
11. Promoter
• Leave plenty of time for
talk and social niceties.
• Ask them about their
family, children etc.
And be prepared to
talk about yours.
• If possible, let them
"experience" what you
are communicating.
Talk in terms of people
and stories.
• Use lots of examples.
How to deal with?
12. Supporters (biggest %)
• Don't come on too strong
• Earn their trust in small steps.
• Don't ask for big decisions fright
away.
• Provide plenty of reassurance.
• Talk in terms of security.
How to deal with?
13. Analyzer
• Make sure you are well prepared.
• Have plenty of facts and figures.
• Be prepared for skepticism.
• Answer all of their questions.
• Go relatively slow to give them time to
think and analyze.
How to deal with?
17. Sum up
• 4 types of ppl exist no matter you like it or not
• The success of the communication is the responsibility
of the communicator
• Learn how to be good sender and receiver.
• Communication is not only about talking
