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Resume Writing & Interview Tips for Phlebotomists

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Distributed by: http://phlebotomytraininggroup.com. The book contains resume writing advice for phlebotomists and includes a sample resume. You'll also find interview tips and answers to the 15 most …

Distributed by: http://phlebotomytraininggroup.com. The book contains resume writing advice for phlebotomists and includes a sample resume. You'll also find interview tips and answers to the 15 most common interview questions for phlebotomists.

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  • 1. 1 E-book created by:Phlebotomy Training Group http://phlebotomytraininggroup.com
  • 2. 2 Disclaimers – Legal Notifications Copyright © 2012 by Phlebotomy Training Group. All rights reserved.No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 or the 1976 United States Copyright Act, without prior written permission of the author and publisher. While the author and publisher have used their best efforts in preparing this eBook, they make norepresentations or warranties with respect to the accuracy or completeness of the contents of this eBookand specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. Thetips and advice mentioned in this e-book are NOT guaranteed to increase the chances of getting hired as a phlebotomist.The information and strategies contained herein may not be suitable for your situation. You may wish to consult with a professional where appropriate. This eBook is strictly for information and entertainment purposes only. Neither the author nor publisher shall be liable for any loss or profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. Your Usage Rights. You do NOT have any resell / reprint / distribution rights to this e-book.
  • 3. 3Table of ContentsPart 1: Phlebotomist ResumeResume Writing (Heading, Employment Objective and Format) .......................................... 4Resume Sample .......................................................................................................... 5Formatting Tips and Resume Screening Software ............................................................. 6Part 2: Interview Tips for PhlebotomistsIntroduction – Where to Find Employment Opportunities .................................................. 7Scheduling an Interview & Phone Etiquette Skills ............................................................. 8Attending an Interview – Interviewing Skills and Techniques ........................................ 9-10Common Interview Questions and Answers .............................................................. 11-13
  • 4. 4Part 1: Phlebotomist ResumeYour resume should highlight your skills, experience, and education in the phlebotomyfield. It is also important to create a phlebotomist resume that contains specifickeywords, as some employers use screening software to narrow down a pool ofapplicants.Use these tips and the sample phlebotomist resume below to create your ownprofessional document.Resume HeadingThe very first section of your resume should include your contact information. Atminimum, put your first and last name, address, and telephone number at the top of thepage. If you have an e-mail address, include it below your telephone number. Somerecruiters use e-mail to send information about electronic applications, so having aprofessional e-mail address is important. Avoid using a personal e-mail address like“pookybear18@ymail.com” for your resume. Something like “jane.smith@ymail.com” ismuch more professional.Employment ObjectiveThe objective section of the resume is optional, but it helps potential employersdetermine if you are a good fit for their organizations. An example of a goodemployment objective for a phlebotomist resume would be as follows: “To obtain achallenging position as a phlebotomy technician and use my knowledge and skills toserve patients.”Phlebotomist Resume FormatThe format you use for your resume will depend on your level of education and workexperience. If you have a lot of work experience, but you have not completed a formaltraining program, you should put your work experience at the top of the resume. If youhave completed a phlebotomy training program, but you have little or no workexperience, put your education at the top of the resume.In the education section, list the name of the school you attended, the dates youattended, and the diploma, certificate, or degree you received. If you received anyrelevant awards, include them in this section. The work experience section shouldinclude the name of each past employer, the dates you were employed, the job titlesyou held, and the duties you performed at each job. Do not include irrelevantinformation in this section. Focus on experience specific to phlebotomy.CertificationsIf you successfully passed a phlebotomy certification exam, list the certification in aseparate section of your resume. Do not include your exam score unless you achieved anear-perfect or perfect score.
  • 5. 5Sample Phlebotomist Resume
  • 6. 6Formatting TipsYour resume should be typed on white or off-white paper. Use a font that is easy toread, such as Times New Roman, Arial or Verdana. Use bulleted lists to break up thetext and make your resume easier to read. Even if you have extensive work experience,your resume should be no more than two typed pages long. Omitting irrelevantinformation can help you shorten your resume if necessary. If you are mailing yourresume to a potential employer, fold it in thirds before placing it in the envelope.Resume Screening SoftwareSome recruiters use certain keywords to screen resumes and select the best potentialcandidates for a phlebotomy job opening. If the selected keywords do not appear in yourresume, you may not be selected for a job interview. Instead of stuffing your resumewith keywords, use them naturally within the text. Words such as phlebotomist,phlebotomy technician, specimen handling, and specimen processing could be usednaturally in the sections covering work experience and education. “Certifiedphlebotomist” or “PBT(ASCP)” should be included in the section addressing yourprofessional certifications. If you do not have a phlebotomy certification, do not includethese keywords in your resume.They may get picked up by the screening software, but a recruiter will review yourresume and realize that you do not meet the minimum qualifications for the job.The most important step in creating a phlebotomist resume is following the instructionsprovided by the recruiter. Always include requested information and follow the formatdescribed in the job posting. This will improve your chances of being contacted for a jobinterview.
  • 7. 7Part 2: Interview Tips for PhlebotomistsIntroductionNow that you have completed your studies and graduated with a diploma or anhonorable associate’s degree in the field of phlebotomy, you are officially a phlebotomytechnician.Due to the extensive courses you have taken and the skills you have learned, you aremore than qualified to provide proper phlebotomy care. Now is the time to gather allthat you have learned and the skills you have acquired, in order to apply such knowledgeto real-world situations.This is the time to increase your level of confidence and use your professionalism to seekjob opportunities as a phlebotomy technician. During the planning stages of looking forsuch an opportunity, it is priority to prepare a good resume.A good resume should be a winning resume, as it should highlight your skills, educationand professional experience. Each highlight should be relevant to the position in whichyou are seeking: Phlebotomy technician. If you are a recent graduate from a phlebotomyschool or program with no professional work experience, it is important to highlightexperience gained from your externship. Such a resume would help to open the doors ofopportunity. Once a good, winning resume is created, common interview questionsshould be prepared and rehearsed prior to and immediately after scheduling aninterview.Where to Find Employment OpportunitiesDuring the job hunting process, there are many places to search in hope of findingemployment as a phlebotomy technician. If you view the classified section ofnewspapers, online or in print, there are tons of job openings listed. Of the many adsthat are there, you are sure to find job openings for phlebotomy technicians. Otherplaces to search include online job sites such as Indeed.com, Monster.com andCareerBuilder.com.These job sites are flooded with employment opportunities, as hundreds of new jobs areposted daily. Once you have scanned through all the postings and have foundopportunities that interest you, the next step is to schedule an interview.
  • 8. 8Scheduling an InterviewWhile speaking with potential employers on the phone in hopes of obtaining aninterview, effective communication is priority. During this process, it is important to putyour best foot forward, as first impressions are lasting impressions. Althoughcommunication by phone is not face-to-face, communication at this stage is equallyimportant, as it could lead to an interview for the desired position as a phlebotomytechnician. Making use of correct grammar, while speaking slowly and clearly, areeffective ways to communicate.It is always recommended to have an air of confidence, as this will show through yourspeech. Such characteristic will send a positive message to the potential employer andlead him or her to believe that your job qualities are outstanding. This unspokenmessage should surely get you to the interview table. A bullet list concerning phoneetiquette is noted below. Use this reference often to master such skills.Phone Etiquette Skills – Scheduling an Interview • Speak slowly and clearly: You want to make sure your words are heard and understood. • Use proper grammar: You want to make sure your message is clearly understood. • Be professional: Do not eat or drink while speaking on the phone. • Speak confidently: Speak with a positive attitude and self-assurance; this message will be well-received. • Speak in a quiet environment: Schedule an interview in an environment that is free of background noise and speak in low traffic areas. • Avoid interruptions: Allow a potential interviewer to complete a statement or question before commenting or responding. • Use clarification: Once an interview is scheduled, repeat important information such as the date, time and place of the interview; this will help to avoid the possibility of miscommunication. • Obtain important information: It is important to obtain the interviewer’s first and last name in addition to the correct spelling and pronunciation. This will help to eliminate embarrassing moments of misspelling the interviewer’s name on an application or mispronouncing his or her name during the greeting process.
  • 9. 9Attending an InterviewOnce you have succeeded in impressing the potential interviewer via phone, it is nowtime to make a favorable impression face-to-face. While attending an interview, it isalways in your best interest to put your best foot forward. Although this is equally truewhen scheduling an interview, there are some differences.During a face-to-face interview, the interviewer or potential employer sees the entirepackage. At this point, he or she makes the connection between your communicationskills and a physical picture of who you are. Your communication skills are now placedwith an identifiable image. As such, this allows an interviewer to quickly assess who youare and determine if you are the right person for the job.In order to send a positive message, it is important to dress appropriately, actconfidently and maintain a level of professionalism at all times. By doing so, this sends amessage to the potential employer that you are deeply interested in obtaining a positionwithin his or her company or organization. A bullet list concerning the skills andtechniques necessary to have a successful interview is referenced below. Use thisreference often and master the topics noted.Interviewing Skills and Techniques to Help Land the Job • Sell yourself: If you are shy, this is not the time to possess such characteristic. If you are a person with confidence, use this to your advantage. Speak highly of the skills you have acquired throughout your phlebotomy training. Tell of your experience during your externship and impress the interviewer with examples of your venipuncture skills. Sound enthusiastic concerning your role as a future phlebotomist with the interviewing company. • Dress appropriately: No hats, caps, sneakers, jeans or excessive jewelery. Certain hats, however, may be worn due to religious references. • Arrive early: This allows time to mentally and physically prepare yourself for the interview, if applicable. This also allows time to complete an application or list references prior to the scheduled appointment. • Make eye contact: Making eye contact sends a message of confidence. This air of confidence lends itself to credibility; this is important in every interview. • Show recognition: Greet the interviewer by last name. This shows a level of respect and acknowledgment concerning the position held by the interviewer. Everyone loves to be respected and acknowledged. • Provide complete answers: Answer all questions thoroughly; do not leave room for assumptions. Give the exact information you want the interviewer to know. • Research: It is always important to do a little research concerning the company with which you will have an interview. The knowledge gained will allow you to ask questions relevant to the company. Your ability to ask questions concerning a company’s history will show your interest in the company and the position of phlebotomy technician. • Be exactly who you are: Show your true personality, if appropriate. Smile, speak positively, be grateful and assertive. Walk, talk and act with a disposition of confidence. Such characteristic provides an insight concerning your future role as a phlebotomy technician. • Present an outstanding resume: The information on your resume provides an
  • 10. 10 insight to your quality and skills. The style of the resume and quality of paper used will provide an insight concerning who you are as a person.Now that you have received a list to master the skills necessary for phone etiquette anda list of skills needed to land the job, it is now necessary to familiarize yourself withinterview questions. As you seek phlebotomy jobs, it would be to your advantage toknow some of the common questions asked during an interview. Knowing such questionsbeforehand will allow you the opportunity to review them and prepare proper responses.
  • 11. 11Common Phlebotomist Interview Questions with Answers1. How did you become interested in phlebotomy?As a young child, I have always had an interest in healthcare. As I have attended manymedical appointments in the past, I have always been fascinated with the medical termsused by phlebotomy technicians and the use of phlebotomy equipment. I was alwaysamazed to see how phlebotomists performed venipuncture procedures. I have alwayshad the desire to become a phlebotomist.2. Are you comfortable with venipuncture procedures?I am extremely comfortable with venipuncture procedures. During my phlebotomycourses, I received extensive training concerning the collection of blood. My traininginvolved step-by-step instructions ranging from where and how to tie a tourniquet, tochoosing the correct needle type and size in addition to finding the perfect vein.Additionally, the in-class training and real-life experience I received from my externshipallows me to be extremely comfortable with the collection of blood.3. How much phlebotomy experience do you have?My phlebotomy experience extends from the three month training I received from myphlebotomy courses and my 40 hours of training during my externship. Additionalexperience comes from the 3 month volunteer work I provided for various hospitals andoutpatient draw sites.4. Why should I hire you as a phlebotomist?By hiring me as a phlebotomy technician, I will be an asset to your healthcare staff.Once hired, I will bring my knowledge of the venipuncture process and experience ofworking with various populations. My skills of working with people will bring repeatpatients who expect to receive high-quality healthcare.5. What qualities would you bring to the job?As a certified, skilled phlebotomist, one of the most important qualities I will bring tothe job is professionalism. I will treat all colleagues and patients with the respect theydeserve. Patients will receive quality healthcare regardless of their nationality oreconomic status. I will treat each patient as a person by engaging in small conversationto provide a feeling of relaxation throughout the blood collection process.6. How would you identify a patient?As a professional phlebotomist, it is my responsibility to correctly identify patients at alltimes. This will help to eliminate any errors and the possibility of malpractice, due tothe delivery of healthcare to the wrong patient. To correctly identify a patent, I will askfor critical information concerning the patient’s full name, date of birth and address.The provided information will be compared to the healthcare records o file.
  • 12. 127. What would be the best part of the job?The best part of being a phlebotomist would be doing what I love best: Providing qualityhealthcare and assisting patients when possible. The service all patients deserve.8. What would be the worst part of the job?As a phlebotomist, the worst part of my job would be the inability to make patients feelcomfortable. As a healthcare professional, it would be my responsibility to gain the trustof my patients.9. How would you describe a typical day as a phlebotomist?A typical day as a phlebotomist include gathering patient files and organizing workstations. When a patient arrives, I will introduce myself and ask questions concerningthe patient’s first and last name, date of birth and address. This information will beused to compare the information on file. Before blood is withdrawn, non-sterile gloveswill used to open an alcohol pad, a band-aid and a sterile gauze. The necessaryphlebotomy equipment will be displayed. Once the patient is asked which arm ispreferable for the process, I will inform the patient of each step and prepare him or herfor the actual withdrawal of blood. A tourniquet will be applied to the patient, palpationof the veins will take place and the site to be injected will be sterilized. Once the bloodis collected in the vacutainer , the sample will sent to the lab for various tests.10. How do you find a vein?Once a tourniquet is tied, I would use the palpation method to find a suitable vein.11. What if you have difficulty finding a vein?If I have difficulty finding a median cubital vein, I would check the cephalic vein. Ifdifficulty persists, after checking both arms, I would palpate the dorsal vein forwithdrawal. Withdrawing blood from the hand would be the last resort.12. What would you do if you saw an unpleasant interaction between acolleague and a patient?If I observed an unpleasant interaction between a colleague and a patient, I wouldpleasantly ask my colleague if he or she needed assistance. Hopefully my presence andassistance would turn a negative experience into a positive one.13. Why do you want to work here?I have chosen to work here because my research indicates high-quality care performedat this facility. I would like to work among the best in the field of phlebotomy.14. Do you have a problem working with the young or elderly?I do not have a problem working with either population. My phlebotomy training andexperience provides me with the skills and patience to work with all populations.
  • 13. 1315. How would you describe yourself?I am a pleasant individual with an out-going personality. I am reliable, professional anddedicated.Seeking a position as a phlebotomy technician involves great preparation. Mastering theskills of phone etiquette and the skills necessary to land a job are critical in thepreparation process. Once these skills are mastered, you are sure to land the job of yourdreams and make use of your phlebotomy diploma / degree.

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