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Business Intelligence Strategy

by Phillip Jenkins

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Introduction I am Head of Business Information & Compliance at The Organisation. We are a recruitment firm with 39 offices in 17 Countries. I am responsible for our CRM systems, Data, Systems Integrations, Training and of course B.I. We have always valued good BI, but during the last 12 months have been developing more of a CPM approach and endeavouring to look at the business as whole, rather than focus on finance, or KPI’s. We have focused on making it much easier to look at data from a global perspective – drilling down to detail where required. During this session I will talk more about the experiences we have had, and will of course be more than happy to answer questions, either as we go, or at the end of the session.
Building the business case for your BI/ CPM initiative What I did Speak to lots of people, arrange workshops to bring stakeholders together and think about facilitation techniques to help highlight requirements. Do encourage staff suggestions in your organisation? If so, look at them! Find out what works now and what doesn’t. Don’t throw out good solutions for the sake of it. Learn from the past and ensure you are aware of problems, likes and dislikes. Look at issues raised with past and present suppliers, join groups like Obis Omni and see what others are doing! Where’s the business going to be in 1 yr, 5 yrs, 10 yrs? Business strategy can make a huge difference for obvious reasons? Does strategy call for a BI solution? Try and future proof your solution in line with the strategy of the business – for example – we have had to overcome issues where systems did not work with multi byte characters (specifically Kanji) – with a business that has grown dramatically in Asia this would have been a big issue for us if it could not have been resolved. Cost – savings, more sales, more profit, more efficiency. The bottom line is always a compelling argument when building a business case. Will the BI solution save money, create opportunity, efficiency, profit or just improve moral? Is the solution relevant to the entire business or only a few select users (although if those few select users are the CEO, COO then you may be in luck)? How much is the solution going to cost. How quickly will it recoup investment? What are the risks? What’s the “do nothing” option and what are the risks? Does it travel across borders, across cultures, across languages
Building the business case for your BI/ CPM initiative What I did Speak to lots of people, arrange workshops to bring stakeholders together and think about facilitation techniques to help highlight requirements. Do encourage staff suggestions in your organisation? If so, look at them! Find out what works now and what doesn’t. Don’t throw out good solutions for the sake of it. Learn from the past and ensure you are aware of problems, likes and dislikes. Look at issues raised with past and present suppliers, join groups like Obis Omni and see what others are doing! Where’s the business going to be in 1 yr, 5 yrs, 10 yrs? Business strategy can make a huge difference for obvious reasons? Does strategy call for a BI solution? Try and future proof your solution in line with the strategy of the business – for example – we have had to overcome issues where systems did not work with multi byte characters (specifically Kanji) – with a business that has grown dramatically in Asia this would have been a big issue for us if it could not have been resolved. Cost – savings, more sales, more profit, more efficiency. The bottom line is always a compelling argument when building a business case. Will the BI solution save money, create opportunity, efficiency, profit or just improve moral? Is the solution relevant to the entire business or only a few select users (although if those few select users are the CEO, COO then you may be in luck)? How much is the solution going to cost. How quickly will it recoup investment? What are the risks? What’s the “do nothing” option and what are the risks? Does it travel across borders, across cultures, across languages

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Business Intelligence Strategy Presentation Transcript

“Developing a BI & CPM Strategy, vision and roadmap for success to ensure your initiative yields the payback you set out to achieve.”
Phillipjenkins.co.uk | January 2010
Don't miss the bus
Some considerations before you begin
The Business case | Data Quality | Tools for the job | Delivery
Image flickr / -simon-
Building
The
Business
case
Agree the Concept
Be clear about your objectives from the start
Image flickr / vilseskogen
People
- Find the voices in the crowd that matter
- Don’t underestimate the importance of a steering group (include users and suppliers)
Do your homework
- Speak to users
- Evaluate current systems and solutions
- Review current business strategy
- How are current requirements satisfied?
- How do requirements vary globally?
- How will they use proposed solution in practice?
- Assess cost and ROI
- Assess Risk
- Speak to more users
Image flickr / Jens
Did you remember to speak to users?
The Team
- Resolve the differences between “The Business” and “I.T.” before you begin
- Ensure your sponsor is at the very highest level within your organisation
- Look for business and product knowledge in team members
- Consider Prince or other project methodologies
Image flickr / atomic shed
What's the “Do Nothing” option?
Will the world fall apart if I leave it alone?
Image flickr / vilseskogen
Data
What WhereWhy
What Data do you need
You must have: Data definitions, Master data management plan
Image flickr / wolfy
Where
- Will you find the data?
- How will you access it?
- Do you need a warehouse?
Image / Google maps
Why
Do you need that data?
Not all data is good data. Data quality issues are the No.1. cause of failure in B.I. Projects.
Image flickr / belramos
Phil Jenkins 2009
Choosing
Tools
For the job
- Evaluate current technology before investing in new, you never know what you’ll find in your shed
- Speak to a number of vendors for additional services, if they wont work with what you have walk away
- Embrace open source, but factor in support and development costs
- Speak to people who have done this before – Try Obis Omni for contacts
Image flickr / tiffa 130
- Ensure you understand requirements (again)
- Be aware of risks (again)
- Beware of the big bang approach
- Consider an agile Iterative development Cycle
- Run end user testing and consulting throughout
- Cross your fingers!
Beware of hidden development dangers
So how's that data looking?
Don't overestimate the quality of your data
“Poor data quality is one of the commonest issues I encounter in BI projects.”
Chris Hooker – Infor
Choosing high-value, low-cost, low-complexity targets
for the first few iterations to ensure initial success.
Advantages of small iterations
- Early returns and cost justifications
- Ensures requirements and benefits are delivered
Project failure points
- Strategy
- Processes
- Requirements
- Cost
- Project board composition
Image flickr / danielgreene
Highlight
benefits and build business awareness
Exploit
opportunities and resolve issues
Summary
Agree the concept
Find users who care
Understand the business
Build a strong team
Know your data
Choose tools carefully
Start small, think big
Repeat until complete
Contact
Presentation fist delivered to the Obis Omni by Phil Jenkins in September 2009.
Contact
Phillipjenkins.co.uk
Linked-in
Credits
All images shown attributed under flickr / creative commons or by Phil Jenkins.

Business Intelligence Strategy

by Phillip Jenkins

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Business Intelligence Strategy Presentation Transcript

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