Payments Deep Agenda For Retailers Managing Chargebacks

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Chargebacks - a strategic approach to managing chargebacks and other related issues.

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Payments Deep Agenda For Retailers Managing Chargebacks

  1. 1. CHARGEBACKS– DEVELOPING A STRATEGY TO PROACTIVELY MANAGE CHARGEBACKS January 2009 © Payments Deep Dive, 2008. No part of it may be circulated, quoted, or reproduced for distribution without prior written approval from Philliou Selwanes Partners, LLC. This material was used by Philliou Selwanes Partners, LLC during an oral presentation; it is not a complete record of the discussion.
  2. 2. Table of Contents • Deep Dive 1 – Chargeback basics • Deep Dive 2 – Translating Objectives into a Strategy • Deep Dive 3 – Working with Visa and MasterCard • Deep Dive 4 – High risk, high reward merchant segments • Deep Dive 5 – Working with your Marketing Dept. • Deep Dive 6 – Other best practices • Conclusions • Appendix Proprietary & Confidential Philliou Selwanes Partners
  3. 3. Contact Information Philip J. Philliou philip@philliouselwanes.com (212) 521-4442 About Philliou Selwanes Partners (PSP) and Payments Deep Dive™ PSP is a New York City-based consulting and advisory firm focused on the financial services industry. The firm is a leader in developing new products and payment related strategies for banks, payment networks, and retailers worldwide. For more information, visit www.philliouselwanes.com. Payments Deep Dive specializes in on-premises work sessions about the payment industry. To learn more about Payments Deep Dive, go to www.paymentsdeepdive.com or call 212.521.4442 or e-mail us at info@paymentsdeepdive.com. Proprietary & Confidential Philliou Selwanes Partners
  4. 4. Proprietary & Confidential Philliou Selwanes Partners

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