Clienteq at Startup Crash Test #8

Collaborate with client
the Web 2.0 way
Philip Struchkov
Clienteq biz dev
Beta stage

So, what is Web 2.0?
Just think about it…

Web became a part of our life
Staying in touch
Shopping
Answering questions
Writing
Showing pictures

…and into business life either
Networking
Sales automation
Corporate email
Knowledge management

IntroducingClient Service 2.0
Client Service in the era of Web 2.0

Good Old School Client Service
1. Understand your client
2. Plan activities and manage expectations
3. Don’t screw up and communicate if you do
4. Demonstrate the job done and listen to the feedback

Traditional Client Service
Intranet
Client
ClientService
team
Traditional
CRM
Everything goes through Client Service team

We’ve changed the way PSF serve their client!
Clienteq
ClientService
team
Client
Clienteq provides you with the open to client collaborative environment

Clienteq: Client-facing Portal

Single mailbox for client communication
Mail Group

All documents are at the fingertips

Versions tracking
Action items
Related discussions
Search inside documents

Documents Sharing

No more missed action items or deadlines!
Personal Daily Status Report in your mailbox every morning
Automated Status Reports

Instant documents in the browser
Online documents (Wiki)

Hear your client
1)
2)
Client Feedback Tracking

Management Dashboard

Target Market: Professional services firms
600,000firms
$600Brevenue
Consulting, Legal, Accounting, Finance,Advertising, Engineering, Research
Individually tailored services
Small number of clients
Time & Materials contracts
Long-term: from weeks to years
Client satisfaction is the king
The Same Business Model!

Market: a sleeping giant of PSO
Spending 4%of revenue on IT (MacLean Report)
Potentially from $2 to$4 billionCRM market
We focus on 5 key verticals coming to $1-$2B market
Source: First Research, US Market
Today, PSO is small %% of $1B services vertical
Source:TechNavio`

Competition
Below is comparison of Clienteq vs. competing market niches:

Making money
SaaS pack
NO free plans!!!
The price is tied to # of clients
Monthly fees vary from $50 to $1000
Services (hourly rates)
Implementation and training
Design customization
Proprietary types of pages
Integration and data migration

Team Background
DimitriLisitski (founder)
VP Corporate Development at GlobalLogic
Founder of BonusTec, NJ - business and marketing functions (acquired in 2006)
8+ years in marketing serving Procter & Gamble, Coca-Cola, Philip Morris and Kraft Foods
Chet Kolley (board member)
Area Vice President
15+ years in IT industry with sales and clients facing roles
VP Sales in Intraspect Software, enterprise collaboration (acquired by Vignette in 2003).
Alex Maslov (founder)
8 + years of R&D and agile consulting experience
Architecture and BPA director at GlobalLogic
Co-founder of SoftAge, an Agile/XP consultancy firm. Acquired in 2005
Founder of Java Users Group Ukraine
Eugene Kompaniets (founder)
9+ years of hardcore software engineering mainly in Java
Co-founder of SoftAge. Expert in software usability

Thankyou!
Philip Struchkov
ps@clienteq.com
+38 097 974 83 99