Siebel CRM
COM
ICIS Legacy
CRM
SOMF
PnA (Interacts with WFM, ADM-EM, Create Internal
Order)
AIA
AIA
OSB
Database P2P
PVS
B...
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OSM SOM Wireline Scenario

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OSM SOM Wireline Scenario

  1. 1. Siebel CRM COM ICIS Legacy CRM SOMF PnA (Interacts with WFM, ADM-EM, Create Internal Order) AIA AIA OSB Database P2P PVS BSCMS STARPLUS CEMS IDMS ECS NEOSS-DEL SLA GAA ECSS ADST ANTM AIA OSM SOM Wireline Scenario (Type: PPT, Total Page: 44) The below diagram depicts the proposed SOMF solution and its integration with external systems. In the Genesis R1.1 OS M SOMF will be introduced as a new service order management platform for fixed line services which will eventually repl ace NeOSS-SO which is the mainstay order management system in the AS-IS OSS landscape. NeOSS fulfillment systems ( SO, ADM EM) will be transformed in to SOMF and PnA as part of the OSS transformation. In Oracle terms, The SOMF plays the role of the Service Order Management to fulfill the customer services. It decompose s and orchestrates the service/technical orders received from various CRM systems for PSTN, Internet, IPTV, SoIP, WiFi and WiBRO services. The solution has been designed to handle all types of order types as dictated by the business. Besides di screte service orders, SOMF also handles bundled (PSTN + Internet) and complex orders (example: Relocate + Reconnect) originating from various CRM systems.. Example Contact: yohaim@gmail.com Blog: http://philipjung.blogspot.kr

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