1. OVERVIEWThe Philippines’ healthcare sector is one of the country’s economic burdens. With agrowing population needing medical assistance, the government is faced with thedaunting task of giving every Filipino equal access to quality healthcare.While these are pressing problems in the Philippines, the developed countries are alsohaving their own challenges—growing ageing population, rising medical costs, longwaiting line, and poor quality of care are some of the more evident concerns.However, the Philippines’ resources are different. What they lack in human resources,this country is abounding. Conversely, they have the facilities and financial resourcesthat may not be sufficiently available in the Philippines.The world has indeed turned flat. And with the advent of technology, everythingincluding healthcare services is now being outsourced and traded. For several years,the Filipino healthcare professionals have become a growing export providing care tothousands or even millions of people in over 130 countries. But the trend is changing.Patients are now also willing to cross beyond their country’s borders in search for thebest healthcare treatment—a phenomenon called Global Healthcare Travel or Cross-Border Healthcare. The Philippines is recognized as a key emerging destination in Asiafor this growing industry. In fact, some of the Philippine hospitals are seen reaping itseconomic benefits.The Philippines’ healthcare sector is at a trajectory. From being a contributor to publicexpenditure, it has shown potential into becoming an engine of economic growth thatwill help in generating revenues back to the local healthcare system by harnessing thecountry’s best resources – an army of competent and compassionate healthcareprofessionals, state-of-the-art healthcare facilities, spas and wellness centers, traditionalalternative medicine, and retirement havens. But before this potential is realized, itneeds to focus on developing these resources that will strive to achieve excellent qualityof care for patients.How is the Philippines responding to these looming global healthcare challenges? Whatopportunities and benefits, risks and barriers do they present to the healthcareorganizations and workers? How can the country transform a “cost center” like thehealthcare sector into a “revenue center” while equitably providing its economic benefitsto the local community? Is the Philippines adapting to these changes?The 1st Philippine Global Healthcare Forum with the theme “Towards Sustainability andGlobal Competitiveness” will seek to address these issues. Produced by: Organized by:
2. THE 1st PHILIPPINE GLOBAL HEALTHCARE FORUM Theme: “Towards Sustainability & Global Competitiveness” (Tentative Program as of 4 October 2011) 11 November 2011, Friday TIME TOPIC SPEAKER8:30 – 9:00 AM OPENING CEREMONIES Welcome Remarks9:00 – 9:30 AM KEYNOTE ADDRESS: Charting the Path of the Philippine Healthcare System Secretary Enrique Ona Towards Global Competitiveness Department of Health • How do we embrace globalization? Are we able to create the balance between our local healthcare needs while exporting our health workers at the same time and opening the market for foreign patients? • What are the areas of collaboration that will change competition to cooperation between Public and Private Healthcare sectors?9:30 – 10:15 AM The Global Healthcare Challenges: Dr. Sanjiv Malik A Snapshot on the Current Status of Healthcare Systems Executive Director, of the Developed Countries and How it Impacts the DM Healthcare Group & Philippines EuroHealth Systems, GCC Hon. Board Member, NABH International10:15–10:45 AM TEA BREAK10:45–11:15 AM Migrant Health as Key to Development Dr. Alfredo R.A. Bengzon Former Secretary of Health President & CEO, The Medical City11:15–12:00 PM How Accreditation Improves the Healthcare System of a Dr. B.K. Rana Nation and the Hospital Organization Vice Chairman, • Accreditation as a catalyst of quality improvement Accreditation Council - Intl. • Who benefits from accreditation? How does it aid in the Society for Quality in development of a country’s healthcare system? Healthcare (ISQuA) • From integrated national programs to clinical outcomes— President, Asian Society for discussion of macrolevel, system-based solutions to Quality in Healthcare improving patient safety with a focus on national (ASQua) campaigns and a focus on achieving good patient outcomes Dr. Rey B. Aquino President & CEO Moderator/Reactor: Dr. Tomas Maramba Philippine Health Insurance President, PCAHO Corp. (Philhealth)12:00 – 1:00 PM LUNCH1:00 – 1:30 Choosing and Implementing Effective Quality Dr. Aileen Javier Management System for an Organization Executive Director • Comprehensive and systematic approaches to maintain NKTI and improve quality • Gathering and analyzing key performance indicators Dr. Alejandro Dizon • Steps for effective implementation Chief Quality Officer St. Luke’s Medical Center
3. 1:30 – 2:00 Is the Philippines Ready to Serve the International Sec. Ramon Jimenez * Healthcare Market? Department of Tourism • How big is the market of international healthcare travellers and what are the opportunities for the Dr. Jade del Mundo Philippines in the global Medical Tourism industry? Former Undersecretary, • What will make people travel to the Philippines for Department of Health healthcare services? Are we giving them the right motivation? Joyce Socao-Alumno Convenor, 1st Phil. Global Moderator/Reactor: Healthcare Forum Dr. Anthony Calibo Exec. Director & Chief Strategist, HealthCORE Supervising Health Program Officer-National Center for Advisory Board, Center for Disease Prevention & Control Medical Tourism Research, USA Former Project Manager for Medical Tourism Board Member, PATA Department of Health Healthcare Travel Task Force2:00– 3:00 PM Panel Discussion: Are Filipino Healthcare Professionals Hon. Teresita R. Manzala Globally Competitive? Chairperson, Professional Regulation Session Chair: Commission Dr. Sanjiv Malik Executive Director, DM Healthcare Group & EuroHealth Dr. Oscar Tinio * Systems, GCC President, Hon. Board Member, NABH International Phil. Medical Association Dr. Roberto Tajonera President, Phil. Dental Association Dr. Teresita Barcelo President, Phil. Nurses Association3:00 – 3:30 PM TEA BREAK3:30 – 4:00 PM The Social Business of Healthcare Dr. Jaime Galvez Tan • Creating a sustainable business in healthcare in the Former Secretary of Health Philippine landscape Professor, UP College of • Presentation of best practices in City of Makati Health Medicine Council Team Leader, Public Private Partnership in Health Project, Asian Development Bank4:00 – 4:30 PM Empowering the Philippine Healthcare Sector through Mr. Augusto Palisoc, Jr. * Convergence and Technology President & CEO, • Expanding capacity through partnerships, mergers and MPIC Hospital Group acquisitions • The future of healthcare information technology: “A Case Dr. Portia Marcelo * Study on Smart’s SHINE (Secured Health Information Director Network and Exchange) Project” National Telehealth Center4:30 – 5:00 PM Making the Philippine Healthcare Industry and Services Sec. Gregory Domingo * Globally Competitive Dept. of Trade & Industry • Discussion of the Philippine Development Plan (PDP) 2011-2016 on the Competitiveness of Industry and Mr. Antonio Kalaw Services—its vision to generate growth and employment President • Enabling the business environment for the healthcare Development Academy of the sector Philippines • Increasing productivity and efficiency to enhance consumer/patient welfare Moderator/Reactor: Prof. Cherry Lyn Rodolfo
4. Faculty, University of Asia & the Pacific Economist & Policy Advisor for various projects on Tourism and Trade services5:00 – 5:30 PM Stimulating and Driving Healthcare Sector Growth Usec. Teodoro Herbosa through Public-Private Partnership Dept. of Health5:30 – 6:00 PM CLOSING REMARKS: CALL TO ACTION Dr. Juan Flavier Creating a Culture of People-Centered Care for a Former Senator and Sustainable and Globally Competitive Philippine Secretary of Health Healthcare System Hon. Advisor, HealthCORE *Invited for confirmation PROGRAM STILL SUBJECT TO CHANGE
5. EXECUTIVE WORKSHOP12 November 2011, SaturdayDevelopment Academy of the Philippines Effective Leadership Styles in Healthcare …Creating Futuristic Leaders…Healthcare industry is perhaps the most dynamic and complex industry to manage andmore importantly….LEAD. The key challenges faced by the industry today are: • Growing shortage of qualified manpower • Variance in the quality of manpower • Growing cost of healthcare • Inconsistent quality of care • Ever changing state of information technology • Changes from healthcare reforms adding to the regulatory controls and restrictions • Outdated performance appraisal systems & HR practices • Increased patient expectations • Bureaucratic delays • Resistance to change Add to this for the private players, the need to ensure a positive return on investment despite all the financial constraints. The Global Healthcare scenario in this part of the world is also affected by the external environment like the poor accessibility to services, inadequate or inadequately trained staff needing constant supervision and the overall state of Economy & Governance including regulations, policies on healthcare etc. Operating in this environment is certainly not an easy experience for any Hospital Leader. The growing population needs of healthcare, the changing patterns of disease, the limited resources at command all add up to the complexity and challenges. The job of a Leader (read CEO) in this scenario is definitely stressful. No wonder, one study by the American College of Healthcare Executives, found the turnover rate of Hospital/Healthcare CEOs increase to 18 % last year up from 14% in 2008. Managing in this rapidly changing environment needs Leaders who are not only credentialed in the core business, but also know the process, aligned with clinical governance and have the special skills to embrace this change for improvement. The skills to lead and prioritize, in the face of conflicting priorities, to be a proactive leader in building a shared vision and promote shared values go a long way in building teams which can deliver. There are no easy answers and leaders and industry have to embrace innovation today more than any other time it had to, just to be in business. The proactive attributes of a leader in healthcare industry to inspire, motivate and empower his teams will differentiate him from others. This ability to manage all stakeholders successfully will mark the true leader from others.
6. In this workshop we will try to analyze the special qualities of an effective leader by deliberating upon the following: • Principles of leadership • Choosing the right leadership style in running a healthcare organization • Leadership vs. Management • Levels of leadership • Delegation • Creating productive teams At the end of the workshop you will be able to lead your team or company to success, motivate your team, respond to the fundamental global challenges and become a more effective leader who can challenge the status quo in your organization and take it to the next level. This workshop will enable you to clarify the distinction between managing and leading, develop your assertive communication skills and help you to imbibe those qualities and skills that will set you apart as a leader. Are you ready for this change? Let’s explore these and many such opportunities and required skills for the change. This workshop will take you through a series of experiences and case presentations, which will prepare you to take these challenges and come up successful. Whether you are part of the government or a private set up, you need to be a good leader if you want to be successful. Wishing you a great experience at the workshop! Dr. Sanjiv Malik, MS, MBA Dr. Malik is a results-oriented Business and Healthcare Leader with extensive experience in heading Business Operations in the healthcare and other service industries. Currently, he is Executive Director for DM Healthcare Group in the GCC and Executive Director of EuroHealth Systems. Recently, he was appointed Honorary Board Member in the National Accreditation Board for Hospitals and Healthcare Providers in India. Prior to this, he worked in India as President of a top 20 Asia Law Firm specializing in Intellectual Property Rights and brand protection strategies and Executive Director for MMR Eye Institute. For six years, he headed Max Healthcare with last designation as RegionalDirector.Dr. Malik is a unique personality that while he is an outstanding ophthalmologist, he is also able todemonstrate business acumen in leading and managing operations, effectively discharging his functionsand achieving higher rate of organic growth for the organizations he managed. He has extensiveexperience in conceptualizing and implementing SOPs, process improvement, resource allocation,costing and utilization in hospital operations as well as in managing HR activities like manpower planning,recruitment, performance management, and training and development. He is a gifted communicator withthe ability to relate to people across all hierarchical levels in the organization and motivate them towardsthe achievement of organizational objectives.Please visit www.drsanjivmalik.com to know more about Dr. Malik.