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BPR in IRCTC

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  • 1. BPR IN INDIAN RAILWAYS
  • 2. Introduction to Indian Railways 150 years old 17 lakh workers  12000 trains every day  Carries 1.4 crore passengers & 16 lakh tonnes of goods everyday
  • 3. Introduction to IRCTC • Started on 27th September, 1999 • Corporate Office-New Delhi • Headed by the Managing Director, assisted by Director(Catering Services, Tourism & Marketing and Finance) and nine Group General Managers. • > 2,03,000 tickets sold through IRCTC's website in a day.
  • 4. Indian Railways Before After
  • 5. Indian Railways Before After
  • 6. Present Scenario (Mobile Ticketing) What we can do How to Start
  • 7. Financial Performance 2007-2008 Total Income : Rs. 527.66 Cr 2008-2009 • Total Income: Rs. 618.77Cr Growth of 17.30 % in one year Major increase in the income achieved due to licensee catering quantum jump in internet ticketing tourism activities
  • 8. Organization Change In IR Past Approach • Nothing can change • Restructuring and Rightsizing • Tariff focused Present Approach C H A N G E • Hope and excitement • Regeneration and competitiveness • Unit cost focused
  • 9. Data showing the turnaround of IR
  • 10. Usage of IT in Railways A large complex Infrastructure System with Large Geographical Dispersion such as the Indian Railways can benefit greatly from the intelligent use of IT -Freight Operations Information system ( FOIS) -Passenger Reservations System (PRS) -Unreserved Ticketing System (UTS) -Instant voice response system (IVRS) -Rail Net -E- Ticketing
  • 11. REENGINEERING SERVICES PROVIDED Passenger Information Railway Reservation and ticketing Retiring rooms facilities at Stations Railway claims and refunds Catering and vending services
  • 12. Latest BPR services • Duronto Trains • RFID for wagon and consignment racking
  • 13. Conclusion “It is not the strongest of the species that survive, nor the most intelligent, but is the one most responsive to change.” “Revolutions don’t last, but Evolution does”
  • 14. THANK YOU

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