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How to deal with conflicts at work

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não không hẳn là để chấp hành

não không hẳn là để chấp hành

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  • 1. LOGODISCUSSTopic:How to deal with conflicts at workVietnam University of CommerceGroup: 8Class: 1314DNTH1611
  • 2. LOGOBODYCAUSE AND EFFECT OF CONFLICT1FIVE TIPS ON DEALINGWITH CONFLICT AT WORK2
  • 3. LOGOCAUSE AND EFFECTOF CONFLICTI. Causes of the conflict at work
  • 4. LOGOCAUSE AND EFFECTOF CONFLICT Poor Communication:difference incommunicationstyles or a failure tocommunicate
  • 5. LOGOCAUSE AND EFFECTOF CONFLICTDifference in Personalities: Different Values: a generational gap: Youngworkers may possess different workplace valuesthan older workers
  • 6. LOGOCAUSE AND EFFECTOF CONFLICT Competition: Competitionthat is not properly managedcan result in employeessabotaging or insulting oneanother, which creates a hostilework environment.
  • 7. LOGOII. Affect of conflict at workCAUSE AND EFFECTOF CONFLICT
  • 8. LOGO Passive Aggressive Behaviors: In the workplace,passive aggressive behaviors such as tardiness,gossiping… may damage the performances ofotherwise valued employees. Increased Employee Absenteeism ViolenceCAUSE AND EFFECTOF CONFLICT Inspire Creativity Conflict caninspire members to brainstorm ideas,while examining problems fromvarious perspectives.
  • 9. LOGOCAUSE AND EFFECTOF CONFLICT Improve Future Communication : Conflict canbring group members together and help them learnmore about each other. Identify : New Members inspire often silentmembers to step up and demonstrate leadershipskills
  • 10. LOGOFIVE TIPS ON DEALINGWITH CONFLICT ATWORK
  • 11. LOGOI. Listen, listen, listen! Try to understand eachother One of the things that makes the value of life isto listen. This may be the key helps you can resolve thecontradictions in life in general, and in the job .FIVE TIPS ON DEALINGWITH CONFLICT ATWORK Do not give opinions when othersare talking and calm your opinion.
  • 12. LOGO Do not pretend to listen but to listen really Listen actively and openly, instead of trying to winhisFIVE TIPS ON DEALINGWITH CONFLICT ATWORK If your colleagues have questionsfrankly, give them the opportunity tosay what was causing both confusion.
  • 13. LOGOII. Keep calm Maintain Remember that any conflict is meaningless Go elsewhere Control actions during anger Take a deep breath Chill out Find a quiet placeFIVE TIPS ON DEALINGWITH CONFLICT ATWORK
  • 14. LOGOIII. Make sure everyone knows your opinions.FIVE TIPS ON DEALINGWITH CONFLICT ATWORK Presenting your ideas inshort and easy to understandsentences.
  • 15. LOGO Never say ambiguous sentences. Using clearly words and familiar examples tolead into your opinions.FIVE TIPS ON DEALINGWITH CONFLICT ATWORKApologize for your part in the conflict.Trying to see the problem in enemy’s eyes. Really apologize for your part. So it can go toan end in the friendliest way.
  • 16. LOGOIV. Keep smiling. Using humor to solve problems. Do you know: “A smile can brighten the darkestday!” Humor can bring your troubles and moodinessaway.=> Keep calm, smile and be a humorist in theconflict.FIVE TIPS ON DEALINGWITH CONFLICT ATWORKRemember, your jokes is not for thesarcasm and make down people purpose. Cartoon humor to be helpful in solvingconflict in the workplace.
  • 17. LOGOV. View conflict as opportunity Do you know a conflict with colleagues at workis not completely negative? When it’s too few disagreeable opinions, ownwork lacks of extraordinary ideas.FIVE TIPS ON DEALINGWITH CONFLICT ATWORK The conflicts can help you havemore creative ideas. The conflicts often serve catalystswhich encourage and offer us find outabout our differences in job.
  • 18. LOGO We can promote the development of theorganization.=> Since then, we can see a conflict at workcan also create opportunities good work.FIVE TIPS ON DEALINGWITH CONFLICT ATWORK
  • 19. LOGOThank youfor yourattention!