LOGODISCUSSTopic:How to deal with conflicts at workVietnam University of CommerceGroup: 8Class: 1314DNTH1611
LOGOBODYCAUSE AND EFFECT OF CONFLICT1FIVE TIPS ON DEALINGWITH CONFLICT AT WORK2
LOGOCAUSE AND EFFECTOF CONFLICTI. Causes of the conflict at work
LOGOCAUSE AND EFFECTOF CONFLICT Poor Communication:difference incommunicationstyles or a failure tocommunicate
LOGOCAUSE AND EFFECTOF CONFLICTDifference in Personalities: Different Values: a generational gap: Youngworkers may possess different workplace valuesthan older workers
LOGOCAUSE AND EFFECTOF CONFLICT Competition: Competitionthat is not properly managedcan result in employeessabotaging or insulting oneanother, which creates a hostilework environment.
LOGOII. Affect of conflict at workCAUSE AND EFFECTOF CONFLICT
LOGO Passive Aggressive Behaviors: In the workplace,passive aggressive behaviors such as tardiness,gossiping… may damage the performances ofotherwise valued employees. Increased Employee Absenteeism ViolenceCAUSE AND EFFECTOF CONFLICT Inspire Creativity Conflict caninspire members to brainstorm ideas,while examining problems fromvarious perspectives.
LOGOCAUSE AND EFFECTOF CONFLICT Improve Future Communication : Conflict canbring group members together and help them learnmore about each other. Identify : New Members inspire often silentmembers to step up and demonstrate leadershipskills
LOGOI. Listen, listen, listen! Try to understand eachother One of the things that makes the value of life isto listen. This may be the key helps you can resolve thecontradictions in life in general, and in the job .FIVE TIPS ON DEALINGWITH CONFLICT ATWORK Do not give opinions when othersare talking and calm your opinion.
LOGO Do not pretend to listen but to listen really Listen actively and openly, instead of trying to winhisFIVE TIPS ON DEALINGWITH CONFLICT ATWORK If your colleagues have questionsfrankly, give them the opportunity tosay what was causing both confusion.
LOGOII. Keep calm Maintain Remember that any conflict is meaningless Go elsewhere Control actions during anger Take a deep breath Chill out Find a quiet placeFIVE TIPS ON DEALINGWITH CONFLICT ATWORK
LOGOIII. Make sure everyone knows your opinions.FIVE TIPS ON DEALINGWITH CONFLICT ATWORK Presenting your ideas inshort and easy to understandsentences.
LOGO Never say ambiguous sentences. Using clearly words and familiar examples tolead into your opinions.FIVE TIPS ON DEALINGWITH CONFLICT ATWORKApologize for your part in the conflict.Trying to see the problem in enemy’s eyes. Really apologize for your part. So it can go toan end in the friendliest way.
LOGOIV. Keep smiling. Using humor to solve problems. Do you know: “A smile can brighten the darkestday!” Humor can bring your troubles and moodinessaway.=> Keep calm, smile and be a humorist in theconflict.FIVE TIPS ON DEALINGWITH CONFLICT ATWORKRemember, your jokes is not for thesarcasm and make down people purpose. Cartoon humor to be helpful in solvingconflict in the workplace.
LOGOV. View conflict as opportunity Do you know a conflict with colleagues at workis not completely negative? When it’s too few disagreeable opinions, ownwork lacks of extraordinary ideas.FIVE TIPS ON DEALINGWITH CONFLICT ATWORK The conflicts can help you havemore creative ideas. The conflicts often serve catalystswhich encourage and offer us find outabout our differences in job.
LOGO We can promote the development of theorganization.=> Since then, we can see a conflict at workcan also create opportunities good work.FIVE TIPS ON DEALINGWITH CONFLICT ATWORK