Consumer Perspective on Health IT

Consumer Perspective on Health Information Technology July 17, 2009 Susannah Fox Pew Internet & American Life Project Presented to: National Partnership for Women & Families

Internet use, 2000-09 Percentage of U.S. Adults Online •79% of adults in the U.S. use the internet up from 46% in 2000 • 93% of teens ages 12-17 use the internet up from 73% in 2000 -A -00 Ma 7 No 06 De 06 ep 1 un 4 Se 02 -A 06 un 5 M 8 -M 06 Ma 2 Ja 05 De 07 07 Fe 00 Se -07 Ja 04 Se 05 Fe 03 Au 06 Ja 1 0 0 0 0 y-9 t-0 g- v- b- b- n- n- n- p- p- c- p- c- e- e- - y- - ar ar ug pr Consumer Perspective on Health IT July 17, 2009 2

63% of adults have broadband at home Consumer Perspective on Health IT July 17, 2009 3

More bandwidth = more health engagement Consumer Perspective on Health IT July 17, 2009 4

“We are lab rats tapping out messages on the bars of our cages.” – an e-patient in 2002 “ Consumer Perspective on Health IT July 17, 2009 5

The social life of health information Consumer Perspective on Health IT July 17, 2009 6

The right information at the right time, from a health professional or a peer • 59% of e-patients have accessed user-generated content related to health and health care. • 20% of e-patients have created such content online. • 60% of e-patients say they or someone they know has been helped by following medical advice or health information found online (up from 31% in 2006). • 3% of e-patients report harm (stable since 2006). Consumer Perspective on Health IT July 17, 2009 7

“A screen that ships without a mouse ships broken” - Clay Shirky “ Consumer Perspective on Health IT July 17, 2009 8

Questions to consider Who’s not engaged in online health and what are the implications for health IT development? What do consumers find frustrating? What do consumers want to know about health IT? What do consumers want to do with health IT? Consumer Perspective on Health IT July 17, 2009 9

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Consumer Perspective on Health IT

by Pew Research Center's Internet & American Life Project on Jul 16, 2009

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