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Jive2 0 Jive2 0 Presentation Transcript

  • Introducing Jive Software The Global Leader in Social Business Software © Jive Software. All rights reserved.
  • Despite the current recession, respondents overwhelmingly say they'll continue to invest in Web 2.0.” McKinsey Global Survey How Companies are Benefiting from Web 2.0 June 2009 © Jive Software. All rights reserved.
  • Customers expect brands to listen and engage in authentic conversations JetBlue apologizes after passengers stranded Customers use Facebook, Twitter and other social media to tell their friends and followers what they think about all sorts of things, including the customer service a company provides -- or fails to provide. in a Real Headarche Moms Give Motr rage via social channels ove an s. eir express th ulled within hour Mommy bloggers n and campaign p paign; site dow “insulting” ad cam Dell learns to listen The blogger who brought you “Dell Hell” and set off of complaints about the PC a firestorm maker’s woeful customer thinks Dell has come a lon service g way. © Jive Software. All rights reserved. 3
  • By 2014, social networking services will replace e-mail as the primary vehicle for interpersonal communications for 20 percent of business users.” Gartner Predicts 2010 Social Software Is an Enterprise Reality December 2009
  • At Juniper, we see Social Business Software as a mindset: the kind of infrastructure expected in the 21st century. You don’t justify an email system if you need it; you shouldn’t have to justify SBS. ” Kevin Crossman Enterprise Community Manager Juniper Networks © Jive Software. All rights reserved.
  • Jive SBS Delivers Business Impact Jive SBS for Employees Corporate Communication Business Collaboration Expertise Location Jive SBS for Customers “Community members Account Management “Hotel chains saw “70% of users make 80% more trades Streamlined Support 24% report increase in Product Innovation than non members.” booking from user- community helps Jive SBS for Markets generated content.” them do their Brand Management Market Growth job better.” Competitive Advantage
  • Only Jive Bridges Your Enterprise, Customers and the Social Web
  • Seamlessly connected. Never bolted on. Social Media Jive SBS Social Layer CONTENT APPLICATIONS SharePoint CRM Existing Systems Documentum ERP Filenet SCM © Jive Software. All rights reserved.
  • Social Media ENGAGE CUSTOMER AND PARTNER COMMUNITIES Brand Enthusiasts • Customer Service 24x7 Events • Innovation • Partner Enablement BRIDGE Jive SBS Social Layer Business Collaboration • Knowledge Management Expertise Location • Strategic Communications EMPLOYEE COMMUNITIES CONTENT APPLICATIONS CONNECT SharePoint CRM Existing Systems Documentum ERP Filenet SCM © Jive Software. All rights reserved.
  • Goodbye, CUSTOMER AND PARTNER COMMUNITIES siloed Brand Enthusiasts • Customer Service 24x7 Events • Innovation • Partner Enablement enterprise. Hello, Business Collaboration • Knowledge Management real-time Expertise Location • Strategic Communications business. EMPLOYEE COMMUNITIES CONTENT APPLICATIONS SharePoint CRM Documentum ERP Filenet SCM
  • Gartner Predicts 2010: Social Software is an Enterprise Reality “Through 2012, over 70 percent of IT-dominated social media initiatives will fail. When it comes to collaboration, IT organizations are accustomed to providing a technology platform (such as, e-mail, IM, Web conferencing) rather than delivering a social solution that targets specific business value. Through 2013, IT organizations will struggle with shifting from providing a platform to delivering a solution. This will result in over a 70 percent failure rate in IT- driven social media initiatives. Fifty percent of business-led social media initiatives will succeed, versus 20 percent of IT-driven initiatives.” © Jive Software. All rights reserved. Confidential and Proprietary
  • Jive: The Social Business Software Leader • Most deployed SBS solution in world, with millions of users • Most extensive product with unmatched services • Most enterprise customers – over 25% of the Fortune 100 • #1 in analyst recognition – rated #1 by Gartner & Forrester • #1 in revenues of independent vendors, with 85% YOY growth • #1 investor backing Sequoia Capital, funded Apple and Google © Jive Software. All rights reserved.
  • The brands that drive the global economy Jive © Jive Software. All rights reserved.
  • Jive Software Jive has a clear strategy leads the pack, for adding value to enterprise’s offering a true platform for brands ability to build and capitalize on toproductive communities.” and use for external marketing internally focused communities.” Gartner Report 2009 Magic Quadrant Forrester for Social Software in the Workplace 2009 Wave Report © Jive Software. All rights reserved.
  • Why Jive? We’re proven in the enterprise. © Jive Software. All rights reserved.
  • Deutsche Lufthansa Employee Community “A tremendous amount of information and thus, knowledge, is stored on individual’s desktops. Jive helps up break these silos of information making it extremely simple for people to share and find the information they need.” Tobias Kunz Platform Manager Highlights • Company culture is highly protective of personal information • Ineffective collaboration tools resulting in reliance on email • Company wide, secure social networking site • Crucial component of the company’s knowledge sharing initiative 16
  • Bupa Employee Community “We are creating a single employee network allowing them to easily engage one another and discuss important initiatives, while sharing their knowledge and years of experience with employees around the globe.” Andrew Easton Head Architect Highlights • Gather feedback from all levels of the organization • Promote best practices and processes in new markets • Employees find, connect and collaborate with one another • Support both structured and unstructured conversations 17
  • Swiss Re Aligning corporative imperatives with community “We knew that at some point not having a collaboration platform based on Social Business Software would be similar to being among the last companies to have email.” Anu Elmer Communications VP Results • Directly aligned to corporate initiative “Play as one to win” • Facilitated team work across business units, regions and time zones • 7 weeks into launch, 61% of potential users were on board, over 375 groups have been formed, 600 documents created • Cost savings from decommissioning legacy systems
  • The Leader in Social Business Software jivesoftware.com © Jive Software. All rights reserved.