What is UX?

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An introduction to UX - User Experience.

Where does UX come from, what are the benefits of using it, and how can it be applied to day to day agency work?

Understanding the User Centred Design process and how UX is an integral part of every piece of digital work that is produced.

Published in: Internet

What is UX?

  1. 1. What is UX?
  2. 2. Overview Purpose is to explain UX. (chances are you already think about UX a lot more than you realise). Where UX thinking comes from. The benefits of using it. How to apply it in your job.
  3. 3. Understanding UX in 1 hour UX, IA, UI, GUI, IXD, CX, HCI… WTF?
  4. 4. Understanding UX in 1 hour UX = User Experience It refers to the what, when, where, who, why, and how a person uses a system. So, it’s everything that affects a person’s interaction with a system. System? System is a: website, an app, a service, human computer interaction.
  5. 5. Understanding UX in 1 hour When working within UX we study the feelings that people have about their experience. We study the system and look at things like it’s value, how people perceive it, ease of use, efficiency, and so on.
  6. 6. Where did UX come from?
  7. 7. Origins of UX Ergonomics of tools in Ancient Greece (500BC)
  8. 8. Origins of UX
  9. 9. Show me some UX
  10. 10. UX is everywhere Look at everything from an experience point of view as a user.
  11. 11. UX is everywhere Look at everything from an experience point of view as a user.
  12. 12. UX is everywhere It triggers an emotion. Does it bring joy or frustration?
  13. 13. UX is everywhere Consideration for how people are going to use things.
  14. 14. UX is everywhere These pencils were withdrawn from schools after a 10 year old pointed out a problem..
  15. 15. Show me some digital UX
  16. 16. UX in action
  17. 17. UX in action A pretty face isn’t enough, it matters where she’s looking.
  18. 18. UX in action Unboxing for someone who is new to smartphones. Concept by Vitamins
  19. 19. UX in action
  20. 20. UX is a way of thinking
  21. 21. UX is a way of thinking The way you feel about an experience = $$$ for brands Everyone wants a happy user
  22. 22. UX is a way of thinking User Experience is the philosophy of how to treat people Visual design is the philosophy of how to make an impact User Experience is the design behind the design
  23. 23. UX is a way of thinking Good design does always not = good experience
  24. 24. UX is a way of thinking We’re all constantly learning. No one is the perfect UX practitioner, some are more balanced whilst others are specialist, everyone starts somewhere. The mission statement for every UX practitioner: Meet the needs of the customer in a way that is simple, elegant, and pleasurable to use.
  25. 25. Why should we use UX?
  26. 26. Benefits of UX User Experience is the design behind the design. It’s a process based on a science (insights, data, research). It’s easy to pick up and apply. It will always benefit a project.
  27. 27. Benefits of UX It allows us to visualise ideas without spending money on build. It’s better to make an informed decision because... It costs more to fix an incorrect design or thinking later. UX benefits the agency as a cost saving factor.
  28. 28. Benefits of UX It provides professional opinion grounded in research. “I think” is not as valid as “we know”. Make decisions that resonate because they’re backed up by insights.
  29. 29. Traditional web development Define Design Develop Deploy Drink
  30. 30. User Centred web development Design Discover Define Deploy Develop User
  31. 31. Digital project triage Let’s bring this thinking back into the business. How can we apply UX to this?
  32. 32. Digital project pillars Design Account / Project Management Development & Production
  33. 33. Digital project pillars Design Account / Project Management UX Development & Production
  34. 34. How can you apply UX?
  35. 35. Requirements capture - user and business needs Write down a problem to help see the solution How can you apply UX?
  36. 36. How can you apply UX? Competitor reviews (don’t waste time and money redesigning what’s already been fixed by someone else many times before, and don’t break consistency)
  37. 37. How can you apply UX? Personas
  38. 38. How can you apply UX? User journeys
  39. 39. How can you apply UX? Process flow
  40. 40. How can you apply UX? Site map (simple)
  41. 41. How can you apply UX? Site map (phased)
  42. 42. How can you apply UX? Content strategy
  43. 43. How can you apply UX? Prototyping
  44. 44. How can you apply UX? Usability testing (not build testing!)
  45. 45. How can you apply UX? Usability testing (not build testing!)
  46. 46. How can you apply UX? But here’s Jacob saying why 5 people is enough I always test with 7 people
  47. 47. How can you apply UX? Corridor testing is not a good idea. Do not test your own stuff. Do not validate your own assumptions.
  48. 48. How can you apply UX? Silverback app Simple software to run tests with:
  49. 49. How can you apply UX? Wireframes
  50. 50. How can you apply UX? Module library
  51. 51. How can you apply UX? Site map with modules described
  52. 52. How can you apply UX? User interface design
  53. 53. How can you apply UX? The Spectrum of UX via IA.net
  54. 54. Wrap it up
  55. 55. The Digital Industry Web design is not just making something for a desktop computer. The market is flooded with devices that all represent a window onto the web and are not considered by the user as separate experiences.
  56. 56. The Digital Industry Mobile is currently at the focus of most organisations, but TV is next.
  57. 57. In summary UX is not something to hand over to the next stage in a project, it’s a part of the whole project cycle and beyond. Design by data. It’s a science built upon methodical processes rather than opinions. When UX is applied to a project it will always yield benefits. It’s easy. Everyone can apply UX thinking to a project.
  58. 58. Where UX is headed UX practitioners are going down two different routes: Multi-disciplined, can rapid prototype / code, acts quickly, can scale to fit different project needs. Specialists who become masters of a particular UX skill. Both are needed. The UX discipline is still rapidly evolving, some people like to craft perfect UI, some are experts at listening and understanding client needs, some test constantly, all are interested in User Experience.
  59. 59. Further reading UX Movement (the go to place for the latest industry insights) http://uxmovement.com/ 52 Weeks of UX (conversations about designing for real people) http://52weeksofux.com/ UX Rave (User Experience rants and raves) http://uxrave.com/ Disambiguity blog (top UX blog) http://www.disambiguity.com/ Lovely UI (great collection of fantastic looking user interfaces) http://www.lovelyui.com/ Cool collection of user interfaces from the past few decades http://research.microsoft.com/en-us/um/people/bibuxton/buxtoncollection/browse.aspx Little Big Details (sometimes it’s the little things that make a big impact) http://littlebigdetails.com/ Connecting video - the future of Interaction Design and User Experience from some of the industry’s thought leaders http://vimeo.com/52861634
  60. 60. Questions

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