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Session Presentation

  1. 1. RFID! A four letter word? OLA Superconference 2006
  2. 2. Background information St. James Town Branch (new)  7,800 sq. ft. - downtown  Collection size – 34,500  Staff – 7 FTE  Circulation – 314,031 (2005)  Holds filled – 51,496 (2005) Malvern Branch (renovation/expansion)  25,000 sq. ft. – suburban  Collection size – 117,000  Staff – 22.57 FTE  Circulation – 685,000 (2005)  Holds filled - 43,398 (2005)
  3. 3. Lesson 1 – Early adopters  Risks - related to developing technology  Benefits - related to having input into future products and functionality  Choose your time!
  4. 4. Lesson 2 - RFP  Experience - led to a better understanding of questions to be asked and functionalities expected  Review approach to service  Define the scope of the project
  5. 5. Lesson 3 - Privacy  Maintain commitment to protection of customer privacy  Follow guidelines established by the Ontario Privacy Commissioner
  6. 6. Lesson 4 – Health & Safety  Research on Health & Safety issues so that questions can be answered  Maintain current awareness in this area  Address staff concerns through training  Enjoy the benefits of reduced materials handling!
  7. 7. Lesson 5 – Current awareness  Maintain understanding of development and use of technology – Listservs – ex. RFID_LIB – Users’ groups – Alerts/RSS feeds – RFID in Libraries - http://libraryrfid.net/wordpress/ – Literature – including http://www.sfpl.org/librarylocations/libtechcomm /RFID-and-SFPL-summary-report-oct2005.pdf – Attend conferences
  8. 8. Lesson 6 – Building Design  Gates – Maximum receptiveness for tag reading – Proximity to staff
  9. 9. Lesson 6 – Building design Self check-out units - maximize customer support - at the circulation desk or standalone Renovation/existing facility - similar issues, different challenges
  10. 10. Lesson 7 – Tags & tagging Tags  Cost will always be an issue  Non-proprietary, adhere to standards  CD/DVD tags – more problematic
  11. 11. Lesson 7 – Tags & tagging Tagging  Tag everything?  Tag holds?  Identify tagged material?  Who, what, when, where and how?
  12. 12. Lesson 8 – Circulation Policies & Procedures  Will your circulation policies adversely affect the use of self check-out? – What types of blocks do you have and how will these be treated by your self check-out system?
  13. 13. Lesson 9 - Hardware  Bigger is not always better – just because the technology can do it, does not mean that it is the best solution  Touch screen monitors work
  14. 14. Lesson 10 - Interface  Use simple, clear language that does not use library jargon  Translations not only need the correct word in another language but reflect the library context  A user friendly interface takes into consideration usability issues
  15. 15. Lesson 11 – Staff issues  Get staff buy in  Rethink staffing models – Support for the public – Tasks assigned  Train relief/occasional staff  Address issues as they arise
  16. 16. Lesson 12 – Public reaction  “It’s magic”  Few questions regarding the technology driving it  Self check-out works – 70-80% of first time check-outs  Circulation desk location – familiar and staff always available to help
  17. 17. Background information Pickering Public Library Petticoat Creek Branch (opened Jun 01)  10,000 sq. ft.  Collection size – 40,000 (at opening)  Circulation – 317,834 (2005) Central Library (lobby redesign Dec 03)  30,000 sq. ft. (2 floors)  Collection size – 150,000  Circulation – 721,079 (2005)
  18. 18. PPL as an RFID pioneer Risks – – Limited choices and few other libraries to “work with”. – Testing new product (fewer bells and whistles). Benefits – – Good support and input into development. – Enjoyed early benefits of technology.
  19. 19. Pickering PL and the RFI  RFI for Central Library. Limited in scope since we already had RFID in place.  Define what your primary goals are in implementing RFID. That will help you to decide which product is best for your library.
  20. 20. Health & Safety issues  Improved ergonomics for staff is one of the reasons that we are big supporters of RFID.
  21. 21. PPL – Building design issues Self check-out units - location, location, location
  22. 22. Tags & tagging Tags  Chose not to go with hub tags.  Security cases and self checkout.  Now installed by materials vendor. Tagging Two very different projects.  Old method vs. new.  Programming at the shelf.
  23. 23. Staff issues  Staff were very positive about the system once they got to see it in action.  Staff buy-in is vital to the successful implementation of the service.
  24. 24. Inventory experience  Inventory of the entire Petticoat Creek collection in the summer of 2002.  Inventory hardware on loan from vendor.  Very successful, easy and quick.
  25. 25. Public reaction  Few questions about how it worked.  Most were amazed at speed and ease.  Many were concerned that self- checkout was taking jobs away.
  26. 26. The Future  Testing unlocking cases for DVDs and CDs at self-checkout.  Scanners at check in bins.
  27. 27. Summary  It works!  RFID is here to stay!  Size of your system matters  The way in which you implement will have a major impact on the issues faced
  28. 28. Contact information Barbara Tinsley – btinsley@torontopubliclibrary.ca Joan Luszczek jluszczek@torontopubliclibrary.ca Patricia Eastman peastman@torontopubliclibrary.ca Elaine Bird elaineb@picnet.org

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