RFID:  The Future of Records Management Compliance   ARMA-Piedmont Chapter November 15, 2007
Quick Overview <ul><li>Introduction </li></ul><ul><li>Recall </li></ul><ul><li>The need that drove our first RFID applicat...
Brambles – Our Parent Company <ul><li>130 year  Global Support Services  legacy </li></ul><ul><li>$3.5 billion in revenues...
<ul><li>CHEP is the world leader in pallet and container pooling services </li></ul><ul><li>$3.0 billion revenue </li></ul...
<ul><li>Document and information management solutions </li></ul><ul><li>5 continents, 23 countries, 270+ locations  </li><...
The Need For Change <ul><li>What inspired Recall to embrace RFID? </li></ul><ul><li>It sounds high-tech? </li></ul><ul><li...
Inventory Audit <ul><li>Most Records Managers (and their vendors) have no capability </li></ul><ul><li>to complete a perio...
Not As Easy As It Looks <ul><li>Despite a clear vision, it took Recall several years to move from </li></ul><ul><li>concep...
 
A Long Road To Travel 1999 2000 2001 2002 2003 2004 2005 2006 2007 CHEP invests $20 million over 5 years to perfect RFID s...
RFID 101 <ul><li>Radio frequency identification, or RFID, is a generic term for technologies that use radio waves to autom...
Active/Passive, Other Variants <ul><li>Active  RFID tags have a battery to power the microchip's circuitry and to broadcas...
Basic RFID Components <ul><li>The RFID tag consists of: </li></ul><ul><li>Microchip – provides signaling and control logic...
Basic RFID Components <ul><li>The RFID interrogator consists of: </li></ul><ul><li>A computer control unit – provides prog...
Some RFID Design Considerations <ul><li>High Level </li></ul><ul><li>Understand your requirements </li></ul><ul><li>Unders...
The Results <ul><li>Recall’s RFID innovation – an industry first, our Perfect Audit Process </li></ul><ul><li>Years of dev...
Audit Using Barcode Tags 1004 <ul><li>Scan one carton at a time </li></ul><ul><li>Very labor intensive </li></ul><ul><li>D...
Audit Using RFID Tags 1001 1002 1003 1004 1005 1006 1007 1008 1009 1101 1011 1001 1010 1111 1110 1000 0011 1101 1011 1001 ...
Number of Cartons  Read Count  More than 80% of all cartons seen 10+ times in a given passing   Note:  1) Results from sto...
The Recall RFID Tag <ul><li>The Recall RFID tag consists of </li></ul><ul><li>these critically matched components  </li></...
Sherlock & Dr. Watson <ul><li>Recall developed two </li></ul><ul><li>unique devices: </li></ul><ul><li>Sherlock – a mobile...
What Is The Value? <ul><li>What is the value to have an annual 100% audit of </li></ul><ul><li>your holdings? </li></ul><u...
Innovation And Passion For Perfection <ul><li>Judge for yourself.  Is the Recall Perfect Audit Process </li></ul><ul><li>t...
It’s Not Just For Cartons Of Paper <ul><li>RFID from Recall Data Protection Services </li></ul><ul><li>Available today, pr...
What’s Next? <ul><li>While Recall has not made its RFID plans for </li></ul><ul><li>the future known, our customers and ot...
Frequently Asked Questions <ul><li>Could someone use a wireless reader to identify my cartons? </li></ul><ul><li>What is t...
Q&A Chris Page General Manager, Mid-Atlantic (919) 795-3088 [email_address] Rob Saksa Account Executive, Charlotte (704) 2...
Upcoming SlideShare
Loading in …5
×

Presentation for download

323 views
276 views

Published on

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
323
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
11
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • 05/28/10
  • 05/28/10
  • Presentation for download

    1. 1. RFID: The Future of Records Management Compliance ARMA-Piedmont Chapter November 15, 2007
    2. 2. Quick Overview <ul><li>Introduction </li></ul><ul><li>Recall </li></ul><ul><li>The need that drove our first RFID application </li></ul><ul><li>What it takes to implement RFID </li></ul><ul><li>RFID 101 </li></ul><ul><li>Technical overview </li></ul><ul><li>Components – Tag, Interrogator, Supporting computer systems </li></ul><ul><li>Design considerations </li></ul><ul><li>Perfect Audit Process </li></ul><ul><li>Results </li></ul><ul><li>Value to Records Managers </li></ul><ul><li>A look to the future </li></ul>
    3. 3. Brambles – Our Parent Company <ul><li>130 year Global Support Services legacy </li></ul><ul><li>$3.5 billion in revenues / $6.6 billion in assets </li></ul><ul><li>Number 885 on the Forbes Global 2000 </li></ul><ul><li>6 Continents, 45 Countries </li></ul><ul><li>12,000 Employees </li></ul><ul><li>Traded on the Sydney Stock Exchange </li></ul>
    4. 4. <ul><li>CHEP is the world leader in pallet and container pooling services </li></ul><ul><li>$3.0 billion revenue </li></ul><ul><li>Manages daily movement of over 280 million pallets / containers </li></ul><ul><li>44 countries, 440 locations </li></ul>CHEP – Our Sister Company
    5. 5. <ul><li>Document and information management solutions </li></ul><ul><li>5 continents, 23 countries, 270+ locations </li></ul><ul><li>Over $600MM in annual revenues </li></ul><ul><li>78,000+ customers </li></ul><ul><li>4,000+ employees </li></ul><ul><li>Global best practices, processes, systems and people </li></ul><ul><li>World headquarters – Atlanta, Georgia </li></ul>Recall – Who We Are Your Information. Securely Managed.
    6. 6. The Need For Change <ul><li>What inspired Recall to embrace RFID? </li></ul><ul><li>It sounds high-tech? </li></ul><ul><li>We needed more toys? </li></ul><ul><li>Lower labor cost? </li></ul><ul><li>No, none of the above. </li></ul><ul><li>The primary driver was to address our customer’s need for </li></ul><ul><li>a substantive and robust inventory audit process. </li></ul><ul><li>New and expanded regulatory and compliance requirements, </li></ul><ul><li>as well as internal audit and business needs put increased </li></ul><ul><li>pressure on Records Managers to be accountable for the </li></ul><ul><li>integrity of their holdings. </li></ul>John Poole, Recall Quality and Standards Manager
    7. 7. Inventory Audit <ul><li>Most Records Managers (and their vendors) have no capability </li></ul><ul><li>to complete a periodic inventory audit. </li></ul><ul><li>Manual inventory audits: </li></ul><ul><li>Very costly (labor intensive) </li></ul><ul><li>Time consuming </li></ul><ul><li>Disruptive (Cartons and files must be moved or relocated) </li></ul><ul><li>Error prone </li></ul><ul><li>Recall realized that the breakthrough RFID technology would </li></ul><ul><li>provide the means to deliver to our customers an annual 100% </li></ul><ul><li>inventory audit of RFID tagged cartons in each of our locations. </li></ul><ul><li>We call this our “Perfect Audit Process”. </li></ul>
    8. 8. Not As Easy As It Looks <ul><li>Despite a clear vision, it took Recall several years to move from </li></ul><ul><li>concept to rollout. </li></ul><ul><li>Recall was able to leverage the knowledge of its sister company CHEP </li></ul><ul><ul><li>A founding member of the Auto-ID Center at MIT </li></ul></ul><ul><ul><li>A key supply chain provider tracking hundreds of million of items </li></ul></ul><ul><li>RFID remains a new technology, still developing and improving </li></ul><ul><li>Competing protocols and standards, open systems and proprietary solutions abound </li></ul><ul><li>Radio signals are regulated, many differences across the world </li></ul><ul><li>Tag cost reduction based on production volume lags behind estimates </li></ul>
    9. 10. A Long Road To Travel 1999 2000 2001 2002 2003 2004 2005 2006 2007 CHEP invests $20 million over 5 years to perfect RFID solution Auto-ID Center at MIT is formed. CHEP is a founding member. Recall joins CHEP Innovation Center to develop RFID solution Recall RFID field testing and evaluation Official Recall RFID rollout in Boston Feb 2007 RFID technology will transform our industry - Russell Skinner, Recall
    10. 11. RFID 101 <ul><li>Radio frequency identification, or RFID, is a generic term for technologies that use radio waves to automatically identify individual items </li></ul><ul><li>The most common RFID application is to store a serial number and perhaps other information on a microchip that is attached to an antenna (the tag) </li></ul><ul><li>A radio device controlled by a computer communicates with the tag via radio waves (the interrogator) and exchanges information </li></ul>
    11. 12. Active/Passive, Other Variants <ul><li>Active RFID tags have a battery to power the microchip's circuitry and to broadcast a signal to a reader. Active tags are large, expensive, hold lots of data, and can transmit over long distances. </li></ul><ul><li>Passive RFID tags draw power from RF energy transmitted by the interrogator. Passive tags are small, low cost, hold limited data, and work over limited distances. </li></ul><ul><li>Hybrid devices have been developed that </li></ul><ul><ul><li>Provide some energy storage on the tag </li></ul></ul><ul><ul><li>Have computational and cryptographic capabilities </li></ul></ul><ul><ul><li>Mix modes or forms with other technologies </li></ul></ul><ul><li>RFID products use various radio frequencies (LF, HF, and UHF) and a variety of open and proprietary communication protocols </li></ul><ul><li>Recall’s solution uses an industry standard UHF passive tag </li></ul>
    12. 13. Basic RFID Components <ul><li>The RFID tag consists of: </li></ul><ul><li>Microchip – provides signaling and control logic and access to the device memory </li></ul><ul><li>Antenna – a pattern of foil or wire connected to the microchip that facilitates the transmission and receipt of data </li></ul><ul><li>Substrate – a paper, plastic, or surface that provides protection and holds the antenna and microchip assembly </li></ul>
    13. 14. Basic RFID Components <ul><li>The RFID interrogator consists of: </li></ul><ul><li>A computer control unit – provides program logic to control the transceiver and algorithms to decode the data transmitted by the tags </li></ul><ul><li>Radio transceiver – provides RF carrier wave to power the tags and detects back-scatter from the tags </li></ul><ul><li>Antenna – radiates and receives the RF energy </li></ul>
    14. 15. Some RFID Design Considerations <ul><li>High Level </li></ul><ul><li>Understand your requirements </li></ul><ul><li>Understand the technology </li></ul><ul><li>Rank the importance of </li></ul><ul><ul><li>Cost </li></ul></ul><ul><ul><li>Interoperability/Standards </li></ul></ul><ul><ul><li>Supplier/Technology stability </li></ul></ul><ul><li>Unique to RFID </li></ul><ul><li>Tag readability depends both on the material they are attached to and the surrounding environment </li></ul><ul><li>Any and all tags within range will respond to the interrogator </li></ul><ul><li>Failure or damage can prevent an RFID tag from responding </li></ul><ul><li>The Details </li></ul><ul><li>Permanent/temporary tags </li></ul><ul><li>Temperature/humidity </li></ul><ul><li>Distance/coverage </li></ul><ul><li>RF opacity </li></ul><ul><li>Interference </li></ul><ul><li>Amount of data </li></ul><ul><li>Computation/Cryptography </li></ul><ul><li># tags required </li></ul><ul><li>Tag programming </li></ul><ul><li># tags to read at the same time </li></ul><ul><li>Cost </li></ul><ul><li>International regulation </li></ul><ul><li>Vendor/integrator viability </li></ul>
    15. 16. The Results <ul><li>Recall’s RFID innovation – an industry first, our Perfect Audit Process </li></ul><ul><li>Years of development and testing </li></ul><ul><ul><li>Initial planning and development started in 2004 </li></ul></ul><ul><ul><li>Proof of concept at our Innovation Center in Orlando </li></ul></ul><ul><ul><li>Field tests in multiple Recall facilities </li></ul></ul><ul><li>Official rollout in Boston on 21-Feb-2007 </li></ul><ul><li>15 Additional Information Centers </li></ul><ul><li>since February </li></ul><ul><li>Continued investment to extend and enhance our RFID offering </li></ul>Michael Tanguay, Manager, Recall Boston IC
    16. 17. Audit Using Barcode Tags 1004 <ul><li>Scan one carton at a time </li></ul><ul><li>Very labor intensive </li></ul><ul><li>Disruptive, requires cartons be moved or relocated </li></ul><ul><li>Prone to human error </li></ul>What was once nearly an impossible task
    17. 18. Audit Using RFID Tags 1001 1002 1003 1004 1005 1006 1007 1008 1009 1101 1011 1001 1010 1111 1110 1000 0011 1101 1011 1001 1010 1111 1110 1000 0011 1101 1011 1001 1010 1111 1110 1000 0011 Is now a consistent, accurate, reliable, efficient process 1101 1011 1001 1010 1111 1110 1000 0011 1101 1011 1001 1010 1111 1110 1000 0011 1101 1011 1001 1010 1111 1110 1000 0011 <ul><li>RFID tag is interrogated and decoded multiple times </li></ul><ul><li>Tags can be read through other cartons </li></ul><ul><li>Fast, efficient, low cost </li></ul><ul><li>Very accurate, little manual intervention required </li></ul>
    18. 19. Number of Cartons Read Count More than 80% of all cartons seen 10+ times in a given passing Note: 1) Results from stock-picker testing 2) Scale not linear Barcode is a single read; RFID is a multiple read.
    19. 20. The Recall RFID Tag <ul><li>The Recall RFID tag consists of </li></ul><ul><li>these critically matched components </li></ul><ul><li>Large, high efficiency antenna </li></ul><ul><li>Industry standard microchip </li></ul><ul><li>Adhesive and color label selected for our environment </li></ul><ul><li>Human readable text and barcode </li></ul>
    20. 21. Sherlock & Dr. Watson <ul><li>Recall developed two </li></ul><ul><li>unique devices: </li></ul><ul><li>Sherlock – a mobile inventory audit collector, used to interrogate RFID tags and record inventory information </li></ul><ul><li>Dr. Watson – a fixed location high speed RFID interrogator used to process RFID tagged cartons </li></ul>Sherlock Dr. Watson
    21. 22. What Is The Value? <ul><li>What is the value to have an annual 100% audit of </li></ul><ul><li>your holdings? </li></ul><ul><li>How satisfied are you with your current inventory? </li></ul><ul><li>Would there be value in a one-time audit? </li></ul><ul><li>What about an annual audit? </li></ul><ul><li>How would you work to quantify that value? </li></ul><ul><li>Do you feel you achieve an accurate inventory audit by manually scanning barcodes? </li></ul><ul><li>From what you have seen so far, are RFID tags the </li></ul><ul><li>key to inventory audit integrity? </li></ul><ul><li>But what about the cost? </li></ul>
    22. 23. Innovation And Passion For Perfection <ul><li>Judge for yourself. Is the Recall Perfect Audit Process </li></ul><ul><li>truly transformational? </li></ul><ul><li>At Recall we understand: </li></ul><ul><li>The customer demand for certifiable inventory integrity is high </li></ul><ul><li>Compliance, regulatory, and business demands are forcing many Records Managers to look for new solutions </li></ul><ul><li>Recall listened to our customers needs and applied advanced </li></ul><ul><li>RFID technology to deliver a solution. </li></ul><ul><li>Would your Records Management program benefit from an </li></ul><ul><li>annual audited inventory? </li></ul>
    23. 24. It’s Not Just For Cartons Of Paper <ul><li>RFID from Recall Data Protection Services </li></ul><ul><li>Available today, provides RFID tracking of </li></ul><ul><li>individual computer tapes, including those </li></ul><ul><li>stored in sealed cases. Integrates with Recall’s </li></ul><ul><li>Media Manager software application. </li></ul><ul><li>Cases and RFID labels provided by Imation, </li></ul><ul><li>and software from B&L Associates. </li></ul><ul><li>Coming soon, integrated GPS shipment tracking </li></ul>
    24. 25. What’s Next? <ul><li>While Recall has not made its RFID plans for </li></ul><ul><li>the future known, our customers and others </li></ul><ul><li>in the industry have been asking about: </li></ul><ul><li>Using RFID to improve transactional processing </li></ul><ul><li>Enhancing facility perimeter and vehicle security using RFID </li></ul><ul><li>Automated RFID and GPS shipment tracking </li></ul><ul><li>File and Document tracking with RFID </li></ul><ul><li>Extending our technology to our customer’s locations </li></ul><ul><li>Interoperability with customer and 3 rd party systems </li></ul>
    25. 26. Frequently Asked Questions <ul><li>Could someone use a wireless reader to identify my cartons? </li></ul><ul><li>What is the lifetime of the tag? Will it ever expire? </li></ul><ul><li>Can you put a specific carton ID# in the system and find it, if necessary? </li></ul><ul><li>Is there a minimum quantity of cartons or RFID Tags required to get started? </li></ul><ul><li>I only need this for some of my cartons going forward, is that possible? </li></ul><ul><li>How much does this cost? </li></ul>
    26. 27. Q&A Chris Page General Manager, Mid-Atlantic (919) 795-3088 [email_address] Rob Saksa Account Executive, Charlotte (704) 239-0590 [email_address]

    ×