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Quick scan outsourcing services

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This document describes the business quick-scan methodology as deployed by ManpowerGroup Solutions in Europe on outsourcing solutions. The model allows for a fast and effective approach to business …

This document describes the business quick-scan methodology as deployed by ManpowerGroup Solutions in Europe on outsourcing solutions. The model allows for a fast and effective approach to business analysis to identify where ManpowerGroup can add most value to client's business. Industries include; end-user services, logistics, call-centre services and merchandising.

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  • 1. Tuesday, August 06, 2013 ManpowerGroup Solutions Quick Scan introduction “creating insights in your business potential & workforce optimizations”
  • 2. ManpowerGroup Solutions 2012 2 ManpowerGroup Solutions Content
  • 3. ManpowerGroup Solutions 2012 3 ManpowerGroup Solutions Quick Scan value The quickest and most cost efficient way to identify where ManpowerGroup Solutions can add value to your business by; Data analysis, Interviews and on the Job participation
  • 4. ManpowerGroup Solutions 2012 4 ManpowerGroup Solutions A quick scan is offered only in situations where ManpowerGroup is convinced it can add value to your business. 1. Where ManpowerGroup is unable to identify areas where it can add value to your business, (e.g. cost flexibility, savings, efficiencies) the cost for the quick scan will be for ManpowerGroup 2. Where ManpowerGroup is able to identify areas where it can add value to your business and this leads to a contractual agreement the cost for the quick scan will be for ManpowerGroup 3. Where ManpowerGroup is able to identify areas where it can add value to your business and this does not lead to a contractual agreement the cost for the quick scan will be invoiced to Client Quick scan pricing principles
  • 5. ManpowerGroup Solutions 2012 5 ManpowerGroup Solutions Overall process Qualification define target area Quick Scan analyze target area Present Proposition Develop Contract Define Transition Finalize Service Solutions Conduct Due Diligence Agree contract letterofintent step I step II step IVstep III contract scopeofwork 1. Transition 2. Transform 3. Leverage The quick scan is an integrated part of our structured approach to help your business to become more successful in the world of work
  • 6. ManpowerGroup Solutions 2012 6 ManpowerGroup Solutions Quick Scan activities InterviewData Observe Analyze Identify Validate Recommend Design Develop Test [pilot] Implement Execute Control Define scope of work Qualification Step 1 Step 2 Step 3 Step 4 • Joint determination of need and scope for assessment • Target client site(s) to investigate • Assessment findings distilled, and identification of potential program optimization opportunities • Blended with deep analytics from program history • Benchmarked against internal best practices, industry data, and like clients • Site surveyors investigate to develop current state summary assessment • Subjective feedback from site, field office, and any other program stakeholders • Recommendations for improvement presented • Scope, value, and cost identified for each potential initiative • Client identifies preferred initiatives to implement • Recommendations for improvement presented • Scope, value, and cost identified for each potential initiative • Client identifies preferred initiatives to implement • Jointly define requirements for success, pilot where necessary • Create project plans, execute change management • Centralized project management applied • Metrics and control processes established to monitor change(s) • Regular feedback from client • Repeat assessment process annually
  • 7. ManpowerGroup Solutions 2012 7 ManpowerGroup Solutions 1. Prepare and send initial questionnaire to capture relevant information 2. Pre-analyse and review captured information (i.e. interviews and site visits) 3. Analyse findings and prepare quick scan findings (summary report / presentation) 4. Present quick Scan findings back for discussion with relevant client stakeholders Quick scan schedule (sample) 4 – 8 effective workdays planned over a calendar period of ~ 1 month 1 - 2 work days 1 work day 2 - 5 work days 4 hours
  • 8. ManpowerGroup Solutions 2012 8 ManpowerGroup Solutions 360 degree view • Strategy – Strategic direction for activities in scope – Key challenges & trends for activities in scope • Objectives – Financial objectives (price, cost) – Performance and result objectives • Structure – Location and facility requirements – Software, hardware , tooling and equipment • Procedures – Governance structure and SLAs – Documentation and material • Operations – Work planning & scheduling, trends and forecasts – Performance results / cost of failure (service level mgt.) – Define potential for productivity enhancements • People – Workforce flexibility, & agility – Workforce scan: capacity, leadership, culture & engagement – Labour cost analyses & benchmarking – HR performance criteria & HR risks (supply management, co- employment, redundancy, illness) • Perceptions – Customer satisfaction results – Employee satisfaction results • Innovation – Improvement & innovation approach – Improvements & innovations implemented The 360º Quick Scan approach assures that all relevant business perspectives which are critical for success, are addressed
  • 9. ManpowerGroup Solutions 2012 9 ManpowerGroup Solutions Quick scan checklist Priority topics highlighted in yellow
  • 10. ManpowerGroup Solutions 2012 10 ManpowerGroup Solutions Quick scan report The scan allows both parties to identify solution scenarios most suitable as a next step in the business partnership
  • 11. ManpowerGroup Solutions 2012 11 ManpowerGroup Solutions Quick scan planning Agree on the scope, schedule and suitable resources for; data collection, interviews and on the job participation
  • 12. ManpowerGroup Solutions 2012 12 ManpowerGroup Solutions Interviews • Interview schedule (3x 1 hour interviews) – The default meeting schedule shared with site managers includes; • Interview the site manager  discuss do’s and don’ts during scan, expectations, high overview of operation, hierarchy, clarify data queries, identify other relevant data • Interview a supervisor or team lead  discuss hierarchy, high level process (walk the process), and operational strengths and challenges, clarify data queries, identify other relevant data • Interview one or more employees (worker and/or quality controller) in the operation  discuss operational strengths and challenges, let them talk about their activities • Agree with the site manager on a review meeting at the end of the last visit day of 1 hour
  • 13. ManpowerGroup Solutions 2012 13 ManpowerGroup Solutions Process observations • On the job participation – Where possible participate in the core process by working along side the operational staff for a couple of hours • Walk along with employees – If participation is not possible try to walk along with one or more employees while they perform their tasks • Work in the proximity – In addition ask for a desk close to the operational staff and observe their activities for a couple of hours while you work on something else

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