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Webinar – The Enterprise Appstore   21st February 2013                                                 Mobility. Made simp...
Mobility not just ”The Mobile Office”             Operations                                 Customer Service            F...
1st Generation Mobility• Solution to voice & paper communications      – Increase visibility & control      – Minimize man...
2nd Generation Mobility • Lower TCO       – Cloud vs On-site installations       – One mobile enterprise platform vs Multi...
Sweeping Changes (Gartner)•   Rise of tablets      ”By 2013, 80% of businesses will support a      workforce using tablets...
Connect Assets, People, Customers?                                                              Operations                ...
2nd Generation – some requirements                                                          Connecting Employees in Real  ...
2nd Generation – some requirements• Need to choose which mobile devices are  supported (iOS, Android and Windows  Mobile, ...
Drivers for Enterprise Mobility                                                                      ?    More that 50% of...
MEAP                                                                         MEAP    More that 50% of the application code...
1st and 2nd Generation Comparison                   First Generation                        Second Generation             ...
Key Implementation Challenges            •   Distribution of                                                              ...
Enterprise Appstore               Enterprise App Store                             Public App Store             Management...
Enterprise App Store for Workforce•   Workforce solutions      – Integration to management          and operational system...
Extend to End Customers?•   Example: Ready-made passenger solutions      – End to end, including backend      – Integrated...
Appstore Pre-Requisites• Efficient support of multiple devices and    multiple operating systems      – Use of HTML5 cross...
Cross Platform – A Hybrid Model?• Hybrid : Native + Web      – Native code: smart data caching (offline use)      – Native...
Appstore Implementation - Why Hybrid?            Device                      Development                       Approval   ...
Appstore Implementation - Using Context   Right    Information   Right    User   Right    Place   Right    Time           ...
Appstore Context Principles                                   Context Status                                   Info (ex lo...
Enterprise Appstore – Why?      App Discovery                                          Integration                        ...
Enterprise Appstore – Why?Management •    Deliver a connected workforce •    Improve Employee Morale •    Improve Customer...
Enterprise Appstore – Why? Users• Close the ”Information Gap”• Get device they want• Simple set-up and configuration• Only...
Enterprise Appstore – Why?IT Manager•     Lower Enterprise Mobility Costs and      Complexity        – Hosting        – Co...
Enterprise Appstore – Why?Developers • Mobile HTML5 SDK, including templates, UI toolkit • Mobile native SDK • Integration...
Enterprise Appstore – Why?Support       Analytics• Simple interface less to go wrong• Intuitive interface for:          – ...
3 Key Enterprise Appstore Success Factors •    Cross Platform       – Efficient support of heterogeneous devices and multi...
Cloud• The Cloud advantage     – No upfront hardware or       software cost     – Growth based cost models                ...
Review - Key Implementation Challenges                            Through single container                                ...
MobiCloud Enterprise Appstore ProjectBacked by the European Commission      Founding partners2/28/2013                 Cop...
MobiCloud RationaleBridging the Enterprise Mobility Information Gap                                                       ...
The App Revolution2/28/2013            Copyright Appear, 2012                                       2013   32
App Overload?                                         o Too many apps?                                         o Trusted a...
MobiCloud Vision             Connecting Back-End                            To Field Service                  Systems     ...
MobiCloud Application Scenarios            City Transit                                Rail            Construction       ...
Construction AppstoreScenario 1 : Maintenance      – Maintenance engineers need to        access specific asset informatio...
City Transit AppstoreScenario      – City Transit mobile crew of the        dispatching centers and platform        staff ...
Rail AppstoreScenario      – Will focus on train drivers, train        conductors and platform staff        who need to sh...
Field Service AppstoreScenario      – Will focus on interim personnel        performing tasks in organizations        or f...
MobiCloud Membership                Early Adopter Program                     Member ProgramMobile          Gain early acc...
Demonstration2/28/2013       Copyright Appear, 2012                                  2013   41
AIQ Platform • Enterprise mobility suite       – Appear Store: Vertically focused enterprise solutions       – Development...
A new pitch for MDM?• The enterprise (private) app store:      – Certification of apps for enterprise use      – White-lis...
The Appear Store2/28/2013          Copyright Appear, 2012                                     2013   44
Appear IQ 8            Thank you for joining            this webinar.                                 … Join the MobiCloud...
AIQ Platform • Enterprise mobility suite       – Appear Store: Vertically focused enterprise solutions       – Development...
The Appear Store2/28/2013          Copyright Appear, 2012                                     2013   47
What we do•   Appear develops a cloud-based mobile enterprise solution combining a cross-    platform development platform...
The Appear Value Proposition            • Future proof mobility platform               –   Cloud based               –   E...
The 3 Key Pillars of Mobility •    Cross Platform       – Efficient support of heterogeneous devices and multiple         ...
Visit the Appear Store• www.appearstore.com2/28/2013               Copyright Appear, 2012                                 ...
Appear IQ 8   Mobility. Made simple.    Thank You                                               Mobility. Made simple.2/28...
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Enterprise Appstore webinar FEB13

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Context Awareness, MEAP - Mobile Enterprise Application Platform, Development platform plus distribution via Enterprise App Store and Enterprise App Kiosk.

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Transcript of "Enterprise Appstore webinar FEB13"

  1. 1. Webinar – The Enterprise Appstore 21st February 2013 Mobility. Made simple.2/28/2013 Copyright Appear, 2012 1
  2. 2. Mobility not just ”The Mobile Office” Operations Customer Service Field Service Public Safety & Security2/28/2013 Copyright Appear, 2012 2013 2
  3. 3. 1st Generation Mobility• Solution to voice & paper communications – Increase visibility & control – Minimize manual paper based work• Increased efficiency• Improved customer satisfaction• However - some challenges for implementation – Training overhead – Adoption by workers – Employee satisfaction2/28/2013 Copyright Appear, 2012 2013 3
  4. 4. 2nd Generation Mobility • Lower TCO – Cloud vs On-site installations – One mobile enterprise platform vs Multiple siloed mobile solutions – Control – easier to deploy/publish and control apps • Improved user adoption – BYOD - Device Independence • Efficient and reactive organisation – Tighter, real-time integration between people, systems – Real-time communications, visibility and collaboration is a major game changer • Improved team collaboration – Shared situational awareness2/28/2013 Copyright Appear, 2012 2013 4
  5. 5. Sweeping Changes (Gartner)• Rise of tablets ”By 2013, 80% of businesses will support a workforce using tablets”• BYOD ”By 2014, 90% of organizations will support corporate applications on personal devices”• Enterprise stores ”By 2015, 60% of organizations will use private app stores to deliver business apps on media tablets and smartphones”• Rise of social ”By 2015, 10% of your online ”friends” will be nonhuman”2/28/2013 Copyright Appear, 2012 2013 5
  6. 6. Connect Assets, People, Customers? Operations Management Enterprise Employees Systems & Assets Customer service Asset Social Customers e.g. Passengers Consumers2/28/2013 Copyright Appear, 2012 2013 6
  7. 7. 2nd Generation – some requirements Connecting Employees in Real Time to Corporate Back-EndManaging a Complex Fleet of Systems Enterprise Mobile Devices Developing Ergonomic Applications that Have Real User Impact2/28/2013 Copyright Appear, 2012 2013 7
  8. 8. 2nd Generation – some requirements• Need to choose which mobile devices are supported (iOS, Android and Windows Mobile, ..) and keep up to date• Must not impact security, increase complexity.• Cross platform support • Cloud-based distributed architecture provides a scalable solution • Integrate with third party legacy systems • Data and interactions based on the situation of the user 2/28/2013 Copyright Appear, 2012 2013 8
  9. 9. Drivers for Enterprise Mobility ? More that 50% of the application code is spent connecting to the backend web service, retrieving the data and managing the local device database2/28/2013 Copyright Appear, 2012 2013 9
  10. 10. MEAP MEAP More that 50% of the application code is spent connecting to the backend web service, retrieving the data and managing the local device database Why not do it ONCE and for all?2/28/2013 Copyright Appear, 2012 2013 10
  11. 11. 1st and 2nd Generation Comparison First Generation Second Generation Dedicated Windows Mobile BYOD Cross Platform Device Devices Multiple OS & form factors Hybrid Cloud Model All behind the firewall, on-site Cloud Network enterprise implementations Cloud based with secure back office (e.g. ERP) access Collaborative Apps, Application ”Silos” MEAP Information mash-up Application Static data Dynamic, Context-aware data Context ”Clunky” user interfaces Intuitive, Ergonomic UI2/28/2013 Copyright Appear, 2012 2013 11
  12. 12. Key Implementation Challenges • Distribution of • Challenges of applications to the workforce application lifec • Complexity of ycle • Integration mobile access challenges • Managing different • Security – devices and Keeping private operating systems and company apps separate2/28/2013 Copyright Appear, 2012 12
  13. 13. Enterprise Appstore Enterprise App Store Public App Store Management In-house technicians Consumers Field Staff, Rail Sub-Contractors Customers workers2/28/2013 Copyright Appear, 2012 2013 13
  14. 14. Enterprise App Store for Workforce• Workforce solutions – Integration to management and operational systems• Examples – Asset management • IBM Maximo, FORD – Dispatching and scheduling • Lawson, Optimal Solutions – Safety and event reporting • Tracsis, Datasys – ITSM • CA Service Desk – Crew planning • Qnamic2/28/2013 Copyright Appear, 2012 2013 14
  15. 15. Extend to End Customers?• Example: Ready-made passenger solutions – End to end, including backend – Integrated solutions• Examples – Social integration – Fault reporting – Panic button – Lost & found – Travel planner – Traffic updates – Arrival and departure information2/28/2013 Copyright Appear, 2012 2013 15
  16. 16. Appstore Pre-Requisites• Efficient support of multiple devices and multiple operating systems – Use of HTML5 cross platform technologies• Data integration with back-end ERPs – Which connectors are required? – Mobile cloud• Rapid design, development and deployment of cross platform apps – Application templates – App store2/28/2013 Copyright Appear, 2012 2013 16
  17. 17. Cross Platform – A Hybrid Model?• Hybrid : Native + Web – Native code: smart data caching (offline use) – Native code: access to hardware (barcode reader, camera, etc.) – Web/HTML5: write once, run on multiple devices and OS – Web/HTML5: requires less specialized developers2/28/2013 Copyright Appear, 2012 2013 17
  18. 18. Appstore Implementation - Why Hybrid? Device Development Approval Speed App Store Access Cost Process Expensive for Mandatory forNative Full Very fast multiple Available iOS and WP platforms Native speed as Only forHybrid Full necessary Reasonable Available containerWeb Limited Fast Reasonable Not available None2/28/2013 Copyright Appear, 2012 2013 18
  19. 19. Appstore Implementation - Using Context Right Information Right User Right Place Right Time GPS: N 59° 38.304 E 17° 56.368 ID: Certified Engineer #42 Current Task: Airframe Check External Temperature: -10⁰C Asset Number: LN-RRB Closest Mechanic: Larsson, Ulf2/28/2013 Copyright Appear, 2012 2013 19
  20. 20. Appstore Context Principles Context Status Info (ex location, route, etc.) Context-aware shortcuts (most relevant applications) Context-filtered messages Context Strategy : Deliver genuine ergonomically tuned ‘app experience’. Apps must deliver a true business functionality related to back end applications’ core processes, unlike many apps that are merely pared-down websites disguised as apps2/28/2013 Copyright Appear, 2012 2013 20
  21. 21. Enterprise Appstore – Why? App Discovery Integration What tools are needed for App stakeholders across Deployment Development the application lifecycle? Developers IT Mgr Managers Analytics Use Support Users Diagnostics Troubleshooting Management2/28/2013 Copyright Appear, 2012 2013 21
  22. 22. Enterprise Appstore – Why?Management • Deliver a connected workforce • Improve Employee Morale • Improve Customer Engagement • Enhanced Customer Service • Increase Workforce Efficiency • Improve ROI • Workforce Visibility – Improved reporting • Less complex supply chain • Business intelligence on how to improve and optimise workforce 2/28/2013 Copyright Appear, 2012 2013 22
  23. 23. Enterprise Appstore – Why? Users• Close the ”Information Gap”• Get device they want• Simple set-up and configuration• Only carry one device• Usability and Ergonomic Advantages• Context / Role Specific2/28/2013 Copyright Appear, 2012 2013 23
  24. 24. Enterprise Appstore – Why?IT Manager• Lower Enterprise Mobility Costs and Complexity – Hosting – Consumer smartphones • Security – Horizontal platform – Simplified management and costs – Integrated with infrastructure• Future proof – Application of enterprise security – Not tied to one OS policies / remote wipe / data – Guarantees of OS versions encryption• Standard reporting • Support for BYOD – Usage, Business Intelligence – Inventory Management• Full Application Lifecycle Control2/28/2013 Copyright Appear, 2012 24
  25. 25. Enterprise Appstore – Why?Developers • Mobile HTML5 SDK, including templates, UI toolkit • Mobile native SDK • Integration Java SDK • Collaborative development environment • Focus on user and workflow not on devices and OS compatibility 2/28/2013 Copyright Appear, 2012 2013 25
  26. 26. Enterprise Appstore – Why?Support Analytics• Simple interface less to go wrong• Intuitive interface for: – Remote access to device – Central log & context aggregation – Inventory management – Alerts – Analytics – Corporate policies application2/28/2013 Copyright Appear, 2012 2013 26
  27. 27. 3 Key Enterprise Appstore Success Factors • Cross Platform – Efficient support of heterogeneous devices and multiple operating systems – Enable a “BYOD” (Bring Your Own Device) model • Cloud Based – Cost-effective deployment and usage model based on cloud infrastructure – Back-end integration via secure gateway and connector libraries • Context – Ergonomic, user friendly applications that respond to changes in user context – Intelligent business workflows that react in real time to resource location and availability2/28/2013 Copyright Appear, 2012 2013 27
  28. 28. Cloud• The Cloud advantage – No upfront hardware or software cost – Growth based cost models IT Mgr Project Manager Design Create ERP DB – Can support: • Application development Bank • Testing Diagnostics • Deployment • Security Notification Servers • Scalability Support • Storage • IT Operations Integration Devices M2M2/28/2013 Copyright Appear, 2012 2013 28
  29. 29. Review - Key Implementation Challenges Through single container ’app store’ Single Approval for container • Distribution of Use context to deliver • Challenges of applications to the right interractions the workforce application lifec MEAP with integration ycle • Complexity of connectors, cloud • Integration mobile access based. challenges • Managing different • Security – devices and Cross platform and Form Keeping private Factor and company operating systems apps separate Light MDM approach and single container2/28/2013 Copyright Appear, 2012 2013 29
  30. 30. MobiCloud Enterprise Appstore ProjectBacked by the European Commission Founding partners2/28/2013 Copyright Appear, 2012 2013 30
  31. 31. MobiCloud RationaleBridging the Enterprise Mobility Information Gap Mobile consumer oriented cloud based applications have started to appear in the market but this is not yet the case for mobile business applications in the cloud. As a result, mobile workers are under-equipped and under-informed compared to their own customers. Source: French Railway Union Blog2/28/2013 Copyright Appear, 2012 2013 31 31
  32. 32. The App Revolution2/28/2013 Copyright Appear, 2012 2013 32
  33. 33. App Overload? o Too many apps? o Trusted apps? o Privacy issues?2/28/2013 Copyright Appear, 2012 2013 33
  34. 34. MobiCloud Vision Connecting Back-End To Field Service Systems EmployeesDispatcher Team Leader Field Service Cloud-based Agents Cross-Platform Back End ERP IT Support Context-Aware Systems 2/28/2013 Copyright Appear, 2012 2013 34
  35. 35. MobiCloud Application Scenarios City Transit Rail Construction Field Service2/28/2013 Copyright Appear, 2012 2013 35
  36. 36. Construction AppstoreScenario 1 : Maintenance – Maintenance engineers need to access specific asset information, receive tasks and report their completion. ConstructionScenario 2 : Construction – Site engineers need to perform safety audits, and ensure that they have the proper certification and training in order to perform certain assignments.2/28/2013 Copyright Appear, 2012 2013 36
  37. 37. City Transit AppstoreScenario – City Transit mobile crew of the dispatching centers and platform staff who need to share City Transit operational messages with the command & control center in real-time for safety (fault/incident reporting), customer service (traffic disruption updates)2/28/2013 Copyright Appear, 2012 2013 37
  38. 38. Rail AppstoreScenario – Will focus on train drivers, train conductors and platform staff who need to share operational Rail messages with the command & control center in real-time for energy efficiency (eco-driving), safety (fault/incident reporting), customer service (traffic disruption updates) and compliance (delay reporting and fault attribution).2/28/2013 Copyright Appear, 2012 2013 38
  39. 39. Field Service AppstoreScenario – Will focus on interim personnel performing tasks in organizations or facilities, who need to receive and acknowledge tasks, report Field Service their completion, and interact with their organization to report time sheets and efforts.2/28/2013 Copyright Appear, 2012 2013 39
  40. 40. MobiCloud Membership Early Adopter Program Member ProgramMobile Gain early access to the Get contracted to developDeveloper MobiCloud development applications for MobiCloud end- environment develop your own user organisations applications gain visibility within the MobiCloud storeSystem Gain early access to the Get contracted to deployIntegrator MobiCloud mobility platform applications for MobiCloud end- receive the MobiCloud integration users and deployment handbook be listed as a certified MobiCloud integratorEnd User Gain early access to the Build own proof of concept usingOrganisations MobiCloud mobility platform the MobiCloud infrastructure leverage the consortium results purchase your mobile solution in and technology building blocks a one-stop-shop approach2/28/2013 Copyright Appear, 2012 2013 40
  41. 41. Demonstration2/28/2013 Copyright Appear, 2012 2013 41
  42. 42. AIQ Platform • Enterprise mobility suite – Appear Store: Vertically focused enterprise solutions – Development environment – Mobility platform • Enabled by the 3 C’s Context Cloud Cross-platform2/28/2013 Copyright Appear, 2012 2013 42
  43. 43. A new pitch for MDM?• The enterprise (private) app store: – Certification of apps for enterprise use – White-listing of apps – Provisioning of apps (and users and devices?) – Circumvent standard channels2/28/2013 Copyright Appear, 2012 2013 43
  44. 44. The Appear Store2/28/2013 Copyright Appear, 2012 2013 44
  45. 45. Appear IQ 8 Thank you for joining this webinar. … Join the MobiCloud Ecosystem NOW! info@mobicloudproject.eu Mobility. Made simple.2/28/2013 Copyright Appear, 2012 45
  46. 46. AIQ Platform • Enterprise mobility suite – Appear Store: Vertically focused enterprise solutions – Development environment – Mobility platform • Enabled by the 3 C’s Context Cloud Cross-platform2/28/2013 Copyright Appear, 2012 2013 46
  47. 47. The Appear Store2/28/2013 Copyright Appear, 2012 2013 47
  48. 48. What we do• Appear develops a cloud-based mobile enterprise solution combining a cross- platform development platform, a context-aware mobility platform and a vertical application store• Enterprise mobility specialist – Over 12 yrs R&D in mobile technology• Strong track record in Transport, Logistics, Field Service• Focus on developing eco systems – Systems Integration – Technology partners – VAR2/28/2013 Copyright Appear, 2012 2013 48
  49. 49. The Appear Value Proposition • Future proof mobility platform – Cloud based – Enterprise focused – Social ready – Context aware • Ready-made solutions – Field Service – Transportation – Construction • Development environment – Cross-platform support – Native support2/28/2013 Copyright Appear, 2012 2013 49
  50. 50. The 3 Key Pillars of Mobility • Cross Platform – Efficient support of heterogeneous devices and multiple operating systems – Enables “BYOD” (Bring Your Own Device) • Cloud Based – Cost-effective deployment and usage model based on cloud infrastructure – Easy back-end integration via secure gateway and connector libraries • Context Aware – Ergonomic, user friendly applications that respond to changes in user context – Intelligent business workflows that react in real time to resource location and availability2/28/2013 Copyright Appear, 2012 2013 50
  51. 51. Visit the Appear Store• www.appearstore.com2/28/2013 Copyright Appear, 2012 2013 51
  52. 52. Appear IQ 8 Mobility. Made simple. Thank You Mobility. Made simple.2/28/2013 Copyright Appear, 2012 52
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