Accelerating Business Support Services
Upcoming SlideShare
Loading in...5
×
 

Accelerating Business Support Services

on

  • 671 views

As we come out of recession managers find their companies have been cut to the bone, optimized to (near death) and focussed on the core business alone. At the same time their people and management ...

As we come out of recession managers find their companies have been cut to the bone, optimized to (near death) and focussed on the core business alone. At the same time their people and management chain has become myopic with innovation and expansion a distant memory, but they need to move on quickly to address growing demand and new opportunities. The options they face are organic growth, M&A, acquisitions, repurpose people, or buy start up companies - not an easy choice!

At the same time technology, working practices, customer demands and expectation has moved on, and so have the number of ‘out of sector’ threats including security, big data, BYOD, The Cloud, modeling and asset management and assurance. All of these demand tools, techniques and skill sets they are unlikely to find in house. And so, the big questions are: what to keep; what outsource; what to insource; and what to invest in ? For sure; doing nothing is not an option!

Statistics

Views

Total Views
671
Views on SlideShare
671
Embed Views
0

Actions

Likes
1
Downloads
20
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Accelerating Business Support Services Accelerating Business Support Services Presentation Transcript

    • Accelerating Business Support Systems Peter Cochrane cochrane.org.uk ca-global.org COCHRANE a s s o c i a t e s Wednesday, 23 October 13
    • If only problems were this simple Wednesday, 23 October 13
    • The World only got Complex and were Non-Linear this with 100s simple if inputs, outcomes and loops If problems Wednesday, 23 October 13
    • The World only got Complex and were Non-Linear this with 100s simple if inputs, outcomes and loops If problems ation balis o Gl More Competitio n nology Tech sion ces e Politics R y 2.0 ustr Ind Expectation ket s Mar New Sustainabili ty Deman d Wednesday, 23 October 13 ion tat E ec xp
    • The World only got Complex and were Non-Linear this with 100s simple if inputs, outcomes and loops If problems ation balis o Gl More Competitio n nology Tech sion ces e Politics R y 2.0 ustr Ind Expectation ket s Mar New Sustainabili ty Deman d Wednesday, 23 October 13 ion tat E ec xp
    • Change and T echnology on ly move in on e direction Wednesday, 23 October 13
    • Change and T echnology on ly move in on e direction T h e re i s n ever any going back Wednesday, 23 October 13
    • Today ! Times have never been so uncertain Change has never been so fast Technology so available Opportunity so ripe Wednesday, 23 October 13
    • Today ! Times have never been so uncertain Change has never been so fast Technology so available Opportunity so ripe Customers so demanding Business so failure prone People so networked Work-life so intense Regulation so wide Risks so high Wednesday, 23 October 13
    • Today ! Times have never been so uncertain Change has never been so fast Technology so available Opportunity so ripe Customers so demanding Business so failure prone People so networked Work-life so intense Regulation so wide Risks so high Wednesday, 23 October 13 New mind sets, expectation, abilities
    • Deep Recession Stick to the knitting Back to Basics Wednesday, 23 October 13 Focus Cut Costs Optimise Right Size
    • But Change Progess Technology... has continued to accelerate Wednesday, 23 October 13
    • The last 8 years Sensors Social Networks AR Mobility Genetic Tablets Programming AL Apps AI Twitter Text 3D Flkr Printing Clouds StuxNet Robots BYOD IPTV Anonymity Smarts Nets Wednesday, 23 October 13
    • Killer Outcomes for Business Greater efficiency, focus and optimization has led to greater brittleness and a loss of resilience - compounded by asset neglect and under-investment Wednesday, 23 October 13
    • No risk cultures are born Innovation now a distant memory ? Wednesday, 23 October 13
    • Myopic Management Short termism RoI, RoC, Profitability Maximal use of assets Investor Value, Share Price Comparisons with competition Wednesday, 23 October 13
    • But what of the customer experience and what of the future? Wednesday, 23 October 13 Value ? Quality ? Reliability ? Resilience ? Needs addressed ?
    • But what of the customer experience and what of the future? Vast global choice Networked No loyalty Connected On-line Critical Demanding Discerning ...breaking the rules... Wednesday, 23 October 13 Value ? Quality ? Reliability ? Resilience ? Needs addressed ?
    • Continuing to do what we’ve always done, being the same as all the rest, but ever more efficient, is not an option.... ...we have to think and act differently to realise sustainability and long term prosperity... Wednesday, 23 October 13
    • Optimisation Perfection Efficiency The enemy of innovation & progress Wednesday, 23 October 13
    • So, here we are... Management Challenges New Worforce Attitude New Working Practices New Markets & Technology Wednesday, 23 October 13
    • So, here we are... New Worforce Attitude Out of sector threats Management Challenges New Working Practices Industry consolidation New Markets & Technology Wednesday, 23 October 13
    • So, here we are... New Worforce Attitude Out of sector threats Management Challenges New Working Practices Industry consolidation New Markets & Technology Wednesday, 23 October 13
    • ? Insource Wednesday, 23 October 13 Outsource
    • How do I find the slack to innovate ? Insource Outsource Getting more from my team ! Wednesday, 23 October 13
    • BSS Today ! d te ba De ISP/Network Logistics/Supply Sales/Marketing Design/Graphics Contentious Es Wednesday, 23 October 13 Back Office ta bl Front Office is he d Middle Office Network ISP
    • BSS Today ! d te ba De ISP/Network Logistics/Supply Sales/Marketing Design/Graphics IT Support Security Big Data Modeling Contentious Asset Assure /Tracking Es Back Office ta bl Front Office is he d Middle Office Network ISP Wednesday, 23 October 13
    • BSS Today ! Security Fraud Insider Outsider Threat Wednesday, 23 October 13
    • Compounded by... Wednesday, 23 October 13
    • Compounded by... Micro-Managers Wednesday, 23 October 13
    • Compounded by... Micro-Managers Home Working Wednesday, 23 October 13
    • Compounded by... Micro-Managers Home Working Mobile Working Wednesday, 23 October 13
    • Compounded by... Micro-Managers Home Working Mobile Working 60% seating Wednesday, 23 October 13
    • Compounded by... Micro-Managers Home Working Mobile Working 60% seating Security Wednesday, 23 October 13
    • Compounded by... Micro-Managers Home Working Mobile Working 60% seating Security Trust Wednesday, 23 October 13
    • Compounded by... Micro-Managers Home Working Mobile Working 60% seating Security Trust Wednesday, 23 October 13 Creativity
    • Compounded by... Micro-Managers Creativity Home Working Initiative Mobile Working 60% seating Security Trust Wednesday, 23 October 13
    • Compounded by... Micro-Managers Creativity Home Working Initiative Mobile Working Flexibility 60% seating Security Trust Wednesday, 23 October 13
    • Compounded by... Micro-Managers Creativity Home Working Initiative Mobile Working Flexibility 60% seating Adaptation Security Trust Wednesday, 23 October 13
    • Compounded by... Micro-Managers Creativity Home Working Initiative Mobile Working Flexibility 60% seating Adaptation Security Responsiveness Trust Wednesday, 23 October 13
    • Compounded by... Micro-Managers Creativity Home Working Initiative Mobile Working Flexibility 60% seating Adaptation Security Responsiveness Trust Cost Reduction Wednesday, 23 October 13
    • Compounded by... Micro-Managers Creativity Home Working Initiative Mobile Working Flexibility 60% seating Adaptation Security Responsiveness Trust Cost Reduction we po Em Wednesday, 23 October 13 nt me r
    • AND The Young Workforce + The Young Companies Naive Can do Pro- risk Free thinking Inexperienced Management light Wednesday, 23 October 13
    • AND The Young Workforce + The Young Companies Naive Can do Pro- risk Free thinking Inexperienced Management light Wednesday, 23 October 13 Transient Tech savvy Fast moving Loyalty light
    • AND Average manager dwell times now less than 2.5 years Manager half life ~ Age 40 years Wednesday, 23 October 13
    • Innovation Basic Options Wednesday, 23 October 13
    • Innovation Basic Options Organic Growth Wednesday, 23 October 13
    • Innovation Basic Options Organic Growth M &A Wednesday, 23 October 13
    • Innovation Basic Options Organic Growth M &A Buy New Starts Wednesday, 23 October 13
    • Innovation Basic Options Repurpose Organic Growth M &A Buy New Starts Wednesday, 23 October 13
    • Security ? How many people in your team ? How many PhD specialists ? How effective are they? How big is your spend ? Are you really serious ? Are you just playing? Can you buy better? Wednesday, 23 October 13
    • Is it time to outsource ? Are your Security at the top of their game and do they have everything covered ? Wednesday, 23 October 13
    • We are now looking for bent needles in needle stacks....and those inclined to bend ! Wednesday, 23 October 13
    • Wednesday, 23 October 13
    • How’s your IT/Services Dept On top of their game ? Everything covered ? Or do people prefer DIY IT ? ? Wednesday, 23 October 13
    • New places and spaces to explore that are vital to the business Wednesday, 23 October 13
    • Business Modeling Wednesday, 23 October 13
    • Decision Support Past experience and instinct are now mostly dangerous.... Wednesday, 23 October 13
    • BIG Wednesday, 23 October 13 DATA
    • DATA Wednesday, 23 October 13
    • METADATA Wednesday, 23 October 13
    • $ METADATA Wednesday, 23 October 13
    • Asset Management, Tracking and Assurance Wednesday, 23 October 13
    • Asset Management, Tracking and Assurance What is it ? Where is it ? How is it performing ? How much is it worth ? Wednesday, 23 October 13
    • Asset Management, Tracking and Assurance What is it ? Where is it ? How is it performing ? How much is it worth ? Wednesday, 23 October 13 Assets get lossed Assets are mislaid Assets are destroyed Assets are broken or fail
    • Assets Wednesday, 23 October 13
    • Assets Plant Pipes Ducts Cables Vehicles Buildings Software Networks Equipment Furnishings Components Contracts Orders Patents +++++ Wednesday, 23 October 13
    • Assets Gov $10Bns Military $ ??Bns Oil Co $ 1Bns Telco $100Ms Hospital $10Ms Retail $ 1Ms Plant Pipes Ducts Cables Vehicles Buildings Software Networks Equipment Furnishings Components Contracts Orders Patents +++++ Wednesday, 23 October 13
    • Mathematical Predictive Analytic Search Find Wednesday, 23 October 13 Highly Specialised Techniques and tools still being developed
    • Every business is different...but... The challenges... The choices... The risks... ...are very similar! Outsource Insource M&A DIY Doing nothing is not an option Wednesday, 23 October 13
    • “Speed is the essence of war. Take advantage of the enemy's unpreparedness; travel by unexpected routes and strike where he has taken no precautions” The Art of War by Sun Tzu, 600 BC Thank You ca-global.org cochrane.org.uk COCHRANE a s s o c i a t e s Wednesday, 23 October 13