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Accelerating
Business
Support

Systems

Peter Cochrane
cochrane.org.uk
ca-global.org
COCHRANE
a s s o c i a t e s
Wednesda...
If
only
problems

were

this
simple

Wednesday, 23 October 13
The
World
only
got
Complex
and
were
Non-Linear
this with 100s
simple if inputs,
outcomes
and loops
If

problems

Wednesday...
The
World
only
got
Complex
and
were
Non-Linear
this with 100s
simple if inputs,
outcomes
and loops
If

problems

ation
bal...
The
World
only
got
Complex
and
were
Non-Linear
this with 100s
simple if inputs,
outcomes
and loops
If

problems

ation
bal...
Change and T
echnology on

ly move in on
e direction

Wednesday, 23 October 13
Change and T
echnology on

ly move in on
e direction

T h e re i s n
ever
any going
back

Wednesday, 23 October 13
Today !
Times have never been so uncertain
Change has never been so fast
Technology so available
Opportunity so ripe

Wedn...
Today !
Times have never been so uncertain
Change has never been so fast
Technology so available
Opportunity so ripe
Custo...
Today !
Times have never been so uncertain
Change has never been so fast
Technology so available
Opportunity so ripe
Custo...
Deep Recession
Stick to the
knitting
Back to
Basics

Wednesday, 23 October 13

Focus

Cut Costs
Optimise
Right
Size
But
Change
Progess
Technology... has continued to accelerate

Wednesday, 23 October 13
The last 8 years

Sensors
Social
Networks
AR
Mobility
Genetic
Tablets
Programming
AL
Apps
AI
Twitter
Text
3D
Flkr
Printing...
Killer Outcomes for Business

Greater efficiency, focus
and optimization has led to
greater brittleness and a loss of resil...
No risk cultures are born
Innovation now a distant memory ?
Wednesday, 23 October 13
Myopic Management

Short termism
RoI, RoC, Profitability
Maximal use of assets
Investor Value, Share Price
Comparisons with...
But what of the customer
experience and what of
the future?

Wednesday, 23 October 13

Value ?
Quality ?
Reliability ?
Res...
But what of the customer
experience and what of
the future?
Vast global choice
Networked
No loyalty
Connected
On-line
Crit...
Continuing to do what we’ve
always done, being the same
as all the rest, but ever more
efficient, is not an
option....
...w...
Optimisation

Perfection
Efficiency

The enemy of
innovation &
progress
Wednesday, 23 October 13
So, here we are...

Management
Challenges

New Worforce
Attitude

New Working
Practices

New Markets
& Technology
Wednesda...
So, here we are...

New Worforce
Attitude
Out of sector
threats

Management
Challenges

New Working
Practices
Industry
con...
So, here we are...

New Worforce
Attitude
Out of sector
threats

Management
Challenges

New Working
Practices
Industry
con...
?
Insource

Wednesday, 23 October 13

Outsource
How do I find
the slack to
innovate

?

Insource

Outsource

Getting
more
from my
team !
Wednesday, 23 October 13
BSS Today !

d
te
ba
De

ISP/Network
Logistics/Supply
Sales/Marketing
Design/Graphics

Contentious
Es

Wednesday, 23 Octob...
BSS Today !

d
te
ba
De

ISP/Network
Logistics/Supply
Sales/Marketing
Design/Graphics

IT Support
Security
Big Data
Modeli...
BSS Today !

Security
Fraud
Insider
Outsider
Threat

Wednesday, 23 October 13
Compounded by...

Wednesday, 23 October 13
Compounded by...
Micro-Managers

Wednesday, 23 October 13
Compounded by...
Micro-Managers
Home Working

Wednesday, 23 October 13
Compounded by...
Micro-Managers
Home Working
Mobile Working

Wednesday, 23 October 13
Compounded by...
Micro-Managers
Home Working
Mobile Working
60% seating

Wednesday, 23 October 13
Compounded by...
Micro-Managers
Home Working
Mobile Working
60% seating
Security

Wednesday, 23 October 13
Compounded by...
Micro-Managers
Home Working
Mobile Working
60% seating
Security
Trust

Wednesday, 23 October 13
Compounded by...
Micro-Managers
Home Working
Mobile Working
60% seating
Security
Trust

Wednesday, 23 October 13

Creativi...
Compounded by...
Micro-Managers

Creativity

Home Working

Initiative

Mobile Working
60% seating
Security
Trust

Wednesda...
Compounded by...
Micro-Managers

Creativity

Home Working

Initiative

Mobile Working

Flexibility

60% seating
Security
T...
Compounded by...
Micro-Managers

Creativity

Home Working

Initiative

Mobile Working

Flexibility

60% seating

Adaptatio...
Compounded by...
Micro-Managers

Creativity

Home Working

Initiative

Mobile Working

Flexibility

60% seating

Adaptatio...
Compounded by...
Micro-Managers

Creativity

Home Working

Initiative

Mobile Working

Flexibility

60% seating

Adaptatio...
Compounded by...
Micro-Managers

Creativity

Home Working

Initiative

Mobile Working

Flexibility

60% seating

Adaptatio...
AND The Young Workforce
+ The Young Companies

Naive
Can do
Pro- risk
Free thinking
Inexperienced
Management light
Wednesd...
AND The Young Workforce
+ The Young Companies

Naive
Can do
Pro- risk
Free thinking
Inexperienced
Management light
Wednesd...
AND Average manager dwell times
now less than 2.5 years

Manager half life ~ Age 40 years
Wednesday, 23 October 13
Innovation
Basic Options

Wednesday, 23 October 13
Innovation
Basic Options

Organic Growth

Wednesday, 23 October 13
Innovation
Basic Options

Organic Growth
M &A

Wednesday, 23 October 13
Innovation
Basic Options

Organic Growth
M &A
Buy New Starts
Wednesday, 23 October 13
Innovation
Basic Options

Repurpose

Organic Growth
M &A
Buy New Starts
Wednesday, 23 October 13
Security ?
How many people in your team ?
How many PhD specialists ?
How effective are they?
How big is your spend ?
Are y...
Is it time to

outsource ?

Are your
Security
at the top
of their game
and do they have
everything covered ?
Wednesday, 23...
We are now looking
for bent needles in
needle stacks....and
those inclined
to bend !

Wednesday, 23 October 13
Wednesday, 23 October 13
How’s your IT/Services Dept
On top of their game ?
Everything covered ?

Or do people
prefer DIY IT ? ?

Wednesday, 23 Oct...
New places and spaces
to explore that are vital
to the business
Wednesday, 23 October 13
Business
Modeling

Wednesday, 23 October 13
Decision
Support

Past experience and
instinct are now
mostly dangerous....
Wednesday, 23 October 13
BIG

Wednesday, 23 October 13

DATA
DATA

Wednesday, 23 October 13
METADATA

Wednesday, 23 October 13
$

METADATA

Wednesday, 23 October 13
Asset Management, Tracking and Assurance

Wednesday, 23 October 13
Asset Management, Tracking and Assurance

What is it ?
Where is it ?
How is it performing ?
How much is it worth ?
Wednesd...
Asset Management, Tracking and Assurance

What is it ?
Where is it ?
How is it performing ?
How much is it worth ?
Wednesd...
Assets

Wednesday, 23 October 13
Assets
Plant
Pipes
Ducts
Cables
Vehicles
Buildings
Software
Networks
Equipment
Furnishings
Components
Contracts
Orders
Pat...
Assets

Gov
$10Bns
Military $ ??Bns
Oil Co $ 1Bns

Telco $100Ms
Hospital $10Ms
Retail
$ 1Ms

Plant
Pipes
Ducts
Cables
Vehi...
Mathematical
Predictive
Analytic
Search
Find

Wednesday, 23 October 13

Highly Specialised
Techniques and
tools still bein...
Every business is different...but...
The challenges...
The choices...
The risks...
...are very similar!

Outsource
Insourc...
“Speed is the essence of war. Take advantage of the
enemy's unpreparedness; travel by unexpected routes
and strike where h...
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Accelerating Business Support Services

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As we come out of recession managers find their companies have been cut to the bone, optimized to (near death) and focussed on the core business alone. At the same time their people and management chain has become myopic with innovation and expansion a distant memory, but they need to move on quickly to address growing demand and new opportunities. The options they face are organic growth, M&A, acquisitions, repurpose people, or buy start up companies - not an easy choice!

At the same time technology, working practices, customer demands and expectation has moved on, and so have the number of ‘out of sector’ threats including security, big data, BYOD, The Cloud, modeling and asset management and assurance. All of these demand tools, techniques and skill sets they are unlikely to find in house. And so, the big questions are: what to keep; what outsource; what to insource; and what to invest in ? For sure; doing nothing is not an option!

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Transcript of "Accelerating Business Support Services"

  1. 1. Accelerating Business Support Systems Peter Cochrane cochrane.org.uk ca-global.org COCHRANE a s s o c i a t e s Wednesday, 23 October 13
  2. 2. If only problems were this simple Wednesday, 23 October 13
  3. 3. The World only got Complex and were Non-Linear this with 100s simple if inputs, outcomes and loops If problems Wednesday, 23 October 13
  4. 4. The World only got Complex and were Non-Linear this with 100s simple if inputs, outcomes and loops If problems ation balis o Gl More Competitio n nology Tech sion ces e Politics R y 2.0 ustr Ind Expectation ket s Mar New Sustainabili ty Deman d Wednesday, 23 October 13 ion tat E ec xp
  5. 5. The World only got Complex and were Non-Linear this with 100s simple if inputs, outcomes and loops If problems ation balis o Gl More Competitio n nology Tech sion ces e Politics R y 2.0 ustr Ind Expectation ket s Mar New Sustainabili ty Deman d Wednesday, 23 October 13 ion tat E ec xp
  6. 6. Change and T echnology on ly move in on e direction Wednesday, 23 October 13
  7. 7. Change and T echnology on ly move in on e direction T h e re i s n ever any going back Wednesday, 23 October 13
  8. 8. Today ! Times have never been so uncertain Change has never been so fast Technology so available Opportunity so ripe Wednesday, 23 October 13
  9. 9. Today ! Times have never been so uncertain Change has never been so fast Technology so available Opportunity so ripe Customers so demanding Business so failure prone People so networked Work-life so intense Regulation so wide Risks so high Wednesday, 23 October 13
  10. 10. Today ! Times have never been so uncertain Change has never been so fast Technology so available Opportunity so ripe Customers so demanding Business so failure prone People so networked Work-life so intense Regulation so wide Risks so high Wednesday, 23 October 13 New mind sets, expectation, abilities
  11. 11. Deep Recession Stick to the knitting Back to Basics Wednesday, 23 October 13 Focus Cut Costs Optimise Right Size
  12. 12. But Change Progess Technology... has continued to accelerate Wednesday, 23 October 13
  13. 13. The last 8 years Sensors Social Networks AR Mobility Genetic Tablets Programming AL Apps AI Twitter Text 3D Flkr Printing Clouds StuxNet Robots BYOD IPTV Anonymity Smarts Nets Wednesday, 23 October 13
  14. 14. Killer Outcomes for Business Greater efficiency, focus and optimization has led to greater brittleness and a loss of resilience - compounded by asset neglect and under-investment Wednesday, 23 October 13
  15. 15. No risk cultures are born Innovation now a distant memory ? Wednesday, 23 October 13
  16. 16. Myopic Management Short termism RoI, RoC, Profitability Maximal use of assets Investor Value, Share Price Comparisons with competition Wednesday, 23 October 13
  17. 17. But what of the customer experience and what of the future? Wednesday, 23 October 13 Value ? Quality ? Reliability ? Resilience ? Needs addressed ?
  18. 18. But what of the customer experience and what of the future? Vast global choice Networked No loyalty Connected On-line Critical Demanding Discerning ...breaking the rules... Wednesday, 23 October 13 Value ? Quality ? Reliability ? Resilience ? Needs addressed ?
  19. 19. Continuing to do what we’ve always done, being the same as all the rest, but ever more efficient, is not an option.... ...we have to think and act differently to realise sustainability and long term prosperity... Wednesday, 23 October 13
  20. 20. Optimisation Perfection Efficiency The enemy of innovation & progress Wednesday, 23 October 13
  21. 21. So, here we are... Management Challenges New Worforce Attitude New Working Practices New Markets & Technology Wednesday, 23 October 13
  22. 22. So, here we are... New Worforce Attitude Out of sector threats Management Challenges New Working Practices Industry consolidation New Markets & Technology Wednesday, 23 October 13
  23. 23. So, here we are... New Worforce Attitude Out of sector threats Management Challenges New Working Practices Industry consolidation New Markets & Technology Wednesday, 23 October 13
  24. 24. ? Insource Wednesday, 23 October 13 Outsource
  25. 25. How do I find the slack to innovate ? Insource Outsource Getting more from my team ! Wednesday, 23 October 13
  26. 26. BSS Today ! d te ba De ISP/Network Logistics/Supply Sales/Marketing Design/Graphics Contentious Es Wednesday, 23 October 13 Back Office ta bl Front Office is he d Middle Office Network ISP
  27. 27. BSS Today ! d te ba De ISP/Network Logistics/Supply Sales/Marketing Design/Graphics IT Support Security Big Data Modeling Contentious Asset Assure /Tracking Es Back Office ta bl Front Office is he d Middle Office Network ISP Wednesday, 23 October 13
  28. 28. BSS Today ! Security Fraud Insider Outsider Threat Wednesday, 23 October 13
  29. 29. Compounded by... Wednesday, 23 October 13
  30. 30. Compounded by... Micro-Managers Wednesday, 23 October 13
  31. 31. Compounded by... Micro-Managers Home Working Wednesday, 23 October 13
  32. 32. Compounded by... Micro-Managers Home Working Mobile Working Wednesday, 23 October 13
  33. 33. Compounded by... Micro-Managers Home Working Mobile Working 60% seating Wednesday, 23 October 13
  34. 34. Compounded by... Micro-Managers Home Working Mobile Working 60% seating Security Wednesday, 23 October 13
  35. 35. Compounded by... Micro-Managers Home Working Mobile Working 60% seating Security Trust Wednesday, 23 October 13
  36. 36. Compounded by... Micro-Managers Home Working Mobile Working 60% seating Security Trust Wednesday, 23 October 13 Creativity
  37. 37. Compounded by... Micro-Managers Creativity Home Working Initiative Mobile Working 60% seating Security Trust Wednesday, 23 October 13
  38. 38. Compounded by... Micro-Managers Creativity Home Working Initiative Mobile Working Flexibility 60% seating Security Trust Wednesday, 23 October 13
  39. 39. Compounded by... Micro-Managers Creativity Home Working Initiative Mobile Working Flexibility 60% seating Adaptation Security Trust Wednesday, 23 October 13
  40. 40. Compounded by... Micro-Managers Creativity Home Working Initiative Mobile Working Flexibility 60% seating Adaptation Security Responsiveness Trust Wednesday, 23 October 13
  41. 41. Compounded by... Micro-Managers Creativity Home Working Initiative Mobile Working Flexibility 60% seating Adaptation Security Responsiveness Trust Cost Reduction Wednesday, 23 October 13
  42. 42. Compounded by... Micro-Managers Creativity Home Working Initiative Mobile Working Flexibility 60% seating Adaptation Security Responsiveness Trust Cost Reduction we po Em Wednesday, 23 October 13 nt me r
  43. 43. AND The Young Workforce + The Young Companies Naive Can do Pro- risk Free thinking Inexperienced Management light Wednesday, 23 October 13
  44. 44. AND The Young Workforce + The Young Companies Naive Can do Pro- risk Free thinking Inexperienced Management light Wednesday, 23 October 13 Transient Tech savvy Fast moving Loyalty light
  45. 45. AND Average manager dwell times now less than 2.5 years Manager half life ~ Age 40 years Wednesday, 23 October 13
  46. 46. Innovation Basic Options Wednesday, 23 October 13
  47. 47. Innovation Basic Options Organic Growth Wednesday, 23 October 13
  48. 48. Innovation Basic Options Organic Growth M &A Wednesday, 23 October 13
  49. 49. Innovation Basic Options Organic Growth M &A Buy New Starts Wednesday, 23 October 13
  50. 50. Innovation Basic Options Repurpose Organic Growth M &A Buy New Starts Wednesday, 23 October 13
  51. 51. Security ? How many people in your team ? How many PhD specialists ? How effective are they? How big is your spend ? Are you really serious ? Are you just playing? Can you buy better? Wednesday, 23 October 13
  52. 52. Is it time to outsource ? Are your Security at the top of their game and do they have everything covered ? Wednesday, 23 October 13
  53. 53. We are now looking for bent needles in needle stacks....and those inclined to bend ! Wednesday, 23 October 13
  54. 54. Wednesday, 23 October 13
  55. 55. How’s your IT/Services Dept On top of their game ? Everything covered ? Or do people prefer DIY IT ? ? Wednesday, 23 October 13
  56. 56. New places and spaces to explore that are vital to the business Wednesday, 23 October 13
  57. 57. Business Modeling Wednesday, 23 October 13
  58. 58. Decision Support Past experience and instinct are now mostly dangerous.... Wednesday, 23 October 13
  59. 59. BIG Wednesday, 23 October 13 DATA
  60. 60. DATA Wednesday, 23 October 13
  61. 61. METADATA Wednesday, 23 October 13
  62. 62. $ METADATA Wednesday, 23 October 13
  63. 63. Asset Management, Tracking and Assurance Wednesday, 23 October 13
  64. 64. Asset Management, Tracking and Assurance What is it ? Where is it ? How is it performing ? How much is it worth ? Wednesday, 23 October 13
  65. 65. Asset Management, Tracking and Assurance What is it ? Where is it ? How is it performing ? How much is it worth ? Wednesday, 23 October 13 Assets get lossed Assets are mislaid Assets are destroyed Assets are broken or fail
  66. 66. Assets Wednesday, 23 October 13
  67. 67. Assets Plant Pipes Ducts Cables Vehicles Buildings Software Networks Equipment Furnishings Components Contracts Orders Patents +++++ Wednesday, 23 October 13
  68. 68. Assets Gov $10Bns Military $ ??Bns Oil Co $ 1Bns Telco $100Ms Hospital $10Ms Retail $ 1Ms Plant Pipes Ducts Cables Vehicles Buildings Software Networks Equipment Furnishings Components Contracts Orders Patents +++++ Wednesday, 23 October 13
  69. 69. Mathematical Predictive Analytic Search Find Wednesday, 23 October 13 Highly Specialised Techniques and tools still being developed
  70. 70. Every business is different...but... The challenges... The choices... The risks... ...are very similar! Outsource Insource M&A DIY Doing nothing is not an option Wednesday, 23 October 13
  71. 71. “Speed is the essence of war. Take advantage of the enemy's unpreparedness; travel by unexpected routes and strike where he has taken no precautions” The Art of War by Sun Tzu, 600 BC Thank You ca-global.org cochrane.org.uk COCHRANE a s s o c i a t e s Wednesday, 23 October 13
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