Groove Virtual Office


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  • Groove Virtual Office

    1. 1. Innovative Solutions, Proven Results By Peter Ward Business Collaboration Manager The age of the road warrior Staying connected and winning the battles I NTER D YN
    2. 2. About InterDyn AKA <ul><li>2006 MS Dynamics GP Global Partner of the Year (#1 of the 2,100) </li></ul><ul><li>2006 MBS Pinnacle Customer Award – Evangelist (Young Broadcasting) </li></ul><ul><li>2006 MS Excellence in Quality </li></ul><ul><li>2006 Customer Satisfaction and Experience Award </li></ul><ul><li>2006 Excellence in Sales and Marketing (Global Finalist) </li></ul><ul><li>2006 Technology Innovation Partner of the Year (Global Finalist) </li></ul><ul><li>2006 Inner Circle Member – Top .5% of MS Dynamics Partners </li></ul><ul><li>2005/ 2002 Eagle Award </li></ul><ul><li>2005 MBS Pinnacle Customer Award – Overall Excellence (American Bible Society) </li></ul><ul><li>2003 NY/NJ Medium Business Partner of the Year </li></ul><ul><li>Microsoft ERP Reseller of the Year finalist </li></ul><ul><li>Proven Methodologies </li></ul><ul><li>275 + MS Dynamics Implementations </li></ul><ul><li>MBS Gold Certified Partner </li></ul><ul><li>Exclusively Authorized Training Center </li></ul><ul><li>92% Customer Retention Rate </li></ul>
    3. 3. The road warrior profile <ul><li>Always out of the office almost all of the time </li></ul><ul><li>Usually servicing clients- sales, field engineers, inspectors </li></ul><ul><li>Limited connectively to the internet </li></ul><ul><li>Has short moments of spare unproductive down time- train stations, comminuting, and waiting between appointments </li></ul><ul><li>Their job is performance based </li></ul>
    4. 4. Pain points- The road warrior <ul><li>Feels disconnected from the organization </li></ul><ul><li>Difficult to obtain relevant timely information from clients and HQ </li></ul><ul><li>Checking email at 10:00pm at night and responding to clients emails too late </li></ul><ul><li>Too much voice mail and phone tag </li></ul><ul><li>Everything is sent in email- Difficult to manage </li></ul>
    5. 5. Pain points- Of the client <ul><li>Difficult communicating with the road warrior </li></ul><ul><li>Communication is not timely enough </li></ul><ul><li>Always have to speak to someone else first. </li></ul><ul><li>Too much voice mail and phone tag </li></ul>
    6. 6. The Microsoft Groove technology Groove Overview If you can connect to your road warrior, then Groove is remotely interested A peer to peer network. No server required A ‘Napster’ on steroids The true virtual office What is Groove? Groove is desktop software that allows teams of people to work together securely over the network as if they were in the same physical location… Enter the age of the virtual office Virtual Office Mobile Employee External Partner Knowledge Worker
    7. 7. The Microsoft Groove technology Groove Overview If you can connect to your road warrior, then Groove is remotely interested <ul><li>For the worker on the move and frequently in different geographical locations. </li></ul><ul><li>Needs awareness of other team members </li></ul><ul><li>Wants to have the same connectively feel as if they are in the office </li></ul><ul><li>Needs to be in communication with other workers </li></ul><ul><li>For the worker at the client site and wishes to be connected to HQ more often </li></ul><ul><li>Has the desire to be sending information back to HQ in a structured format outside the endless email. </li></ul><ul><li>Wants reports synchronized with other members. </li></ul><ul><li>For the worker who wishes to be in communication with other clients in the same way as HQ </li></ul><ul><li>Has the desire to be receiving information in a structured format outside the endless email process. </li></ul><ul><li>Wants feel they are with the client, not trying to be in touch with them. </li></ul><ul><li>Industrial-strength security </li></ul><ul><li>192 bit encryption on the wire and off it. This product is used by the New England Army Corps US army in Iraq </li></ul><ul><li>Information is stored in the Groove application, so if the laptop is stolen, then the information is untouchable to a rough user. </li></ul>Geographically dispersed Offsite at client site Multi-enterprise On an austere network
    8. 8. The Role Of Microsoft Office System Business Trends Streamline Processes and Content Management Simplify Working Together Improve Business Insight New 2007 Office System Organizational Value Core Personal Experience Microsoft Office Key Attributes Self-Service Familiar Trusted Easy to use
    9. 9. Groove and SharePoint enable a new collaborative dynamic… Traditional “client/server” collaboration Autonomous team collaboration integrated with SharePoint
    10. 10. A day in the life of a Groove road warrior 8:00am – On the train to the city finishing off a proposal 8:30am – Arrive at Grand Central Station and send an IM to manager to review document. Put the laptop in hibernate mode 9:00am – Pop into Starbucks and open laptop, which recognizes a wireless network and automatically synchronizes the proposal document with manager and sends IM 9:15am - Client meeting -1 11:00am –Sit down at Starbucks to do some work. Receive feedback from proposal, telephone messages, and price lists, photos. These are automatically synchronizes from HQ. 12:00am- Finish proposal and send to client. Follow up with clients’ messages. Send co worker an IM requests pictures of new floor designs 12:45pm. Put laptop into hibernate mode, dash to client meeting 1:00pm - Client meeting 2 3:00pm – Walk through Central Park, stop at coffee shop. Open laptop to sync information with HQ. Client has requested changes to the sent proposal. These are stated 3:15pm Client meeting 3 5:00pm – Working on proposal changes while on the train back home. 6:30pm – Send updated proposal to the client Currently working off line Currently working on line Currently working on line Currently working on line Currently working on line Currently working off line Currently working on line
    11. 11. One final thought <ul><li>Each year 5 million students graduate from Indian and Chinese universities. 30% of these students will work in the engineering, IT and other service fields. Source: Economist </li></ul><ul><li>If you don’t take care of the customer, there’s a lot of people out there who will!! </li></ul>
    12. 12. Contact Information <ul><li>InterDyn AKA </li></ul><ul><li>Peter Ward 212-502-3937 [email_address] </li></ul><ul><li> </li></ul>