Creating Employee Engagement Leeds South and East CCG


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Slides to support the module on employee engagement within the Leeds SE CCG Commissioning and Corporate Management Development Programme

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Creating Employee Engagement Leeds South and East CCG

  1. 1. Tying it all together Creating and engaged workplace 14th March 2014
  2. 2. Culture -ve motivation +ve motivation Compliance Commitment
  3. 3. So what does ‘employee engagement’ mean to you?
  4. 4. ‘A set of positive attitudes and behaviours enabling high job performance of a kind which are in tune with the organisations mission’. Prof John Storey Routledge Companion to Strategic Human Resource Management
  5. 5. ‘A positive attitude held by the employee towards the organisation and its values. An engaged employee is aware of the business context, and works with colleagues to improve performance within the job for the benefit of the organisation’. Institute of Employment Studies
  6. 6. ‘Engagement is about creating opportunities for employees to connect with their colleagues, managers and the wider organisation. Its also about creating an environment where employees are motivated to connect with their work and really care about doing a good job’. Prof Katie Truss Employee Engagement in Context, CIPD
  7. 7. ‘A heightened emotional connection that an employee feels for their organisation that influences them to exert greater effort in their work’
  8. 8. On agenda for 81% organisations globally Only 21% have a formal employee engagement programme COA solutions • 2/3rds doing something • Only 5% said ‘highly engaged • 41% admitted staff are demoralised!
  9. 9. Employee Engagement The Business Case • Determine potential impact on organisations performance and success • 30 consultation events, 300 online responses • 50 different definitions Strongest theme to emerge… ‘Engagement matters because people matter’
  10. 10. Employee Engagement The Business Case • Better financial performance • Higher levels of innovation • Lower absence levels • Increased staff retention • Fewer accidents • Employee wellbeing • More employees advocating their organisation Cost to UK Economy? £39-43 billion (Gallup)
  11. 11. Employee Engagement The NHS Case • NHS Commissioning Board has recognised the links between engagement and patient experience • Chief Exec Sir David Nicholson has argued that a fall in staff engagement can be a warning indicator on quality • Recent guidance recognises clear link between staff and patient experience • Research indicates where staff engagement scores high, scores are significantly higher for performance measured by CQC through it’s Annual Health Check Standards
  12. 12. Other studies have quantified the impact finding that: • Deliver 4 times more value to organisation (Mercer data) • Generate 43% more revenue (Hay Group) • Average 2.7 days sickness against 6.2 days (Gallup) • 87% less likely to leave (Corporate Leadership Council) • Out perform other companies by 47%-202% (Watson Wyatt)
  13. 13. Some questions to consider • ‘I am inspired by my work’ • ‘I love what I’m doing’ • ‘I am really enthusiastic about what I do’ • ‘I’m really committed to the success of this business’ What % of your employees when asked would say…? What’s that telling us?
  14. 14. Factors which significantly link to commitment in the workplace • Employees trust in management • Satisfaction in the work itself • Satisfaction in decision making • Quality of relationships between management and employee • Satisfaction with amount of pay received • Satisfaction with a sense of achievement Source: Workplace Employment Relations Survey
  15. 15. The Main Drivers of Engagement • Involvement in decision making • Freedom to voice ideas to which managers listen • Having opportunities to develop in the job • Feeling that the organisation is concerned for your health and well-being Source:
  16. 16. The Main Drivers of Engagement • Regular feedback and dialogue with my boss • Clear perceptions of the ethos and values of the organisation • Effective internal employee communication • Employee clarity of job expectations • PDG Management Training! Source:
  17. 17. Tying it all together Creating and engaged workplace 14th March 2014