0
© 2010 Pepperweed Consulting.
Pepperweed Consulting
An IT Integration Company
Reducing Risk of Change in your
Virtualized ...
Copyright © 2010 Pepperweed Consulting.
The Promise of Virtualization
Reduce Costs While Increasing Efficiency & Flexibili...
Copyright © 2010 Pepperweed Consulting.
The Challenges Virtualization Creates For IT
Virtual sprawl
Splintered visibility ...
Copyright © 2010 Pepperweed Consulting.
The Chaos of Change
Are you controlling change or is it controlling you?
4
Our cha...
Copyright © 2010 Pepperweed Consulting.
Why Change is so Risky
Key control-points are not functioning correctly
5
Problem ...
Copyright © 2010 Pepperweed Consulting.
Systemize Change & Release to Reduce Risk
• Automate impact analysis
and collision...
Copyright © 2010 Pepperweed Consulting.
The HP Change Management Suite
The most complete Change Management solution availa...
Copyright © 2010 Pepperweed Consulting.
HP Change Management
…an established set of industry best practices that:
8
8
• En...
Copyright © 2010 Pepperweed Consulting.
Integrated Change process
Change Management and Release Control are synergistic
Fi...
Copyright © 2010 Pepperweed Consulting.
HP SERVICE MANAGER
CHANGE MANAGEMENT
MODULE
HP Service Manager
Change Management M...
Copyright © 2010 Pepperweed Consulting.
Service Manager
Setting the standard for IT service and support
Key Benefits:
•Ena...
Copyright © 2010 Pepperweed Consulting.
Change Management
Goal
• Control over the entire change lifecycle – from request t...
Copyright © 2010 Pepperweed Consulting.
Service Manager
Powerful Workflow Engine
13
Copyright © 2010 Pepperweed Consulting.
Managing work through Change Tasks
• Workflow tasks
can be created for
each CI aff...
Copyright © 2010 Pepperweed Consulting.
Approval Workflow and Notification
• Each Change provides visibility to
its Approv...
Copyright © 2010 Pepperweed Consulting.
Service Manager Change Calendar
16
Copyright © 2010 Pepperweed Consulting.
HP Release Control
The only product on the market to tie ITIL change management to...
Copyright © 2010 Pepperweed Consulting.
What is Release Control?
• A decision support tool for change advisory boards and ...
Copyright © 2010 Pepperweed Consulting.
Release Control - How Does It Work
Change Management
Systems
HP Universal CMDBHP
S...
Copyright © 2010 Pepperweed Consulting.
Analysis: Risk Simulator
Model and
apply risk score
for more
accurate
assessment
Copyright © 2010 Pepperweed Consulting.
Analysis: Impact Analysis Spider View
Graphical topology
view: more
intuitive and ...
Copyright © 2010 Pepperweed Consulting.
Analysis: Similar Change Analysis
Review historical
information on similar
changes...
Copyright © 2010 Pepperweed Consulting.
HP IT Change Management Suite
Comprehensive Support Tools
• Comprehensive change
p...
Copyright © 2010 Pepperweed Consulting.
How’s this all fit together?
24
Our focus today
Copyright © 2010 Pepperweed Consulting.
Managing Change in a Virtualized World
Maximize process efficiency, improve risk p...
Copyright © 2010 Pepperweed Consulting.
Partners
•HP BTO SW
•VMware
•xMatters (AlarmPoint)
•KnowledgeBroker
•Blue Elephant...
Copyright © 2010 Pepperweed Consulting.
Why is Discovery so important?
Pepperweed's Prescription
for Operating a virtual/p...
Copyright © 2010 Pepperweed Consulting.
SM/Evolution reduces risk and cost
• Out-of-Box ITIL processes, down to
work instr...
Copyright © 2010 Pepperweed Consulting.
Questions & Answers
View all Pepperweed webinar recordings from this series at
www...
© 2010 Pepperweed Consulting.
Thank You For Your Participation
Pepperweed Consulting
1603 Carmody Court
Sewickley, PA 1514...
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Webinar: Reducing Risk of Change in Your Virtualized Infrastructure

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Did you know that 80% of downtime in data centers is caused by unplanned change? The truth is that flawed business impact analysis and poor collaboration are usually the leading contributors. What makes it worse is that the demand for changes across the IT infrastructure is increasing at an alarming rate along with increasing complexity driven by virtualization of the IT infrastructure. However, the resources required to manage that change is not increasing. In fact, many virtualization projects don't get past an initial stage because they fail to include change management in their deployment strategy and quickly discover that they are overwhelmed by VM Sprawl.

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  • As you can see here, the change request workflow clearly depicts where Service Manager (SM) and Release Control (RC) play a complimentary role in the process. SM automates and standardizes the process in accordance with ITIL best practices, from request through release and review. RC plays a role at a specific point in the process as a decision-support tool for the CAB. RC ensures the CAB has complete and objective information to review all change requests based upon risk and impact, to detect collisions after the change has already been scheduled.
    RC was previously known as Change Control Manager (CCM) prior to summer 2007
  • The Change Management application is a powerful rules-based work flow system for controlling changes throughout their lifecycle: from initial request to approval, to planning and implementation, and to monitoring and evaluation. An intuitive change calendar provides a global view of all changes in the schedule. Change Management provides powerful phase and task change processes. Highly tailorable to the processes unique to your organization, it accommodates both planned and unplanned changes. Change Management’s internal engine documents changes through time, categorizes, and assigns resources in more effective ways. It allows changes to run in serial or parallel paths with multiple dependencies. Change Management provides comprehensive approval capabilities that ensure agreement among stakeholders about what changes are made, and that changes were made correctly. In addition, it automatically updates configuration management data, so changes to the IT infrastructure are accurately reflected in the CMDB.
    Key Benefits
    • Manages complex change processes across multiple departments
    • Improves response time for change requests
    • Enables real-time monitoring of change processes
    • Ensures processes are repeatable and meet the needs of the business through reusable and dynamic workflows
    • Reduces risk of unplanned outages
  • We spoke about how ServiceCenter has a powerful workflow engine. Here we see the visualization of that workflow.
    The entire process, in this case, rlease managemnet, from beginning to end.
    This visual representation allows SC users to quickly identify what is the current task in the process
    What needs to be done and what has been done.
  • The automatic generation of individual tasks for multiple CI s is governed by Config Mgt’s ability to group collections of CI records together. Thus, it is possible to create a group (based on a SM query) such as ‘all desktop machines running XP on the third floor of the London office’. Change management can then spawn a separate change task for each separate desktop machine. The baseline version of each desktop machine can be updated according to a user chosen algorithm.
  • Approvals can be serialized or defined to take place in parallel
  • Transcript of "Webinar: Reducing Risk of Change in Your Virtualized Infrastructure"

    1. 1. © 2010 Pepperweed Consulting. Pepperweed Consulting An IT Integration Company Reducing Risk of Change in your Virtualized Infrastructure Mike Bauer VP, Marketing & Solution Management November 18th, 2010
    2. 2. Copyright © 2010 Pepperweed Consulting. The Promise of Virtualization Reduce Costs While Increasing Efficiency & Flexibility Transform IT into an efficient and adaptive service provider Rigid  Siloed Manually assembled services Dynamic  Shared Transparently assembled services 2
    3. 3. Copyright © 2010 Pepperweed Consulting. The Challenges Virtualization Creates For IT Virtual sprawl Splintered visibility & control Complexity of deploying and maintaining services Increase risk due to Ad Hoc changes 3
    4. 4. Copyright © 2010 Pepperweed Consulting. The Chaos of Change Are you controlling change or is it controlling you? 4 Our change backlog just keeps growing We need to get this patch out ASAP So many changes, so many conflicts Complexity Resource constraints Manual, disjointed processes No collaboration across IT silos Opaque service configurations IT
    5. 5. Copyright © 2010 Pepperweed Consulting. Why Change is so Risky Key control-points are not functioning correctly 5 Problem Cause - Recurring problems, lack of improvement over time Silo’d activities Slow change fulfillment Disjointed Change processes and release execution Lack of real-time insight into service configurations Change-related service outages 53% of IT executives surveyed cite volume, frequency, and complexity of change as the greatest contributor to IT risk over the past 3 years
    6. 6. Copyright © 2010 Pepperweed Consulting. Systemize Change & Release to Reduce Risk • Automate impact analysis and collision detection • Automate change execution • Detect unplanned changes • Improve audit and compliance posture • Improve collaboration between stakeholders Reduce risk by providing effective IT controls, impact analysis and a track record of all changes Filter Requests Prioritize Categorize Assess Approve & Schedule Build Test Implement Review RFC RFC RFC Close CAB 6
    7. 7. Copyright © 2010 Pepperweed Consulting. The HP Change Management Suite The most complete Change Management solution available HP Service Manager •Standardized RFCs, rules- based change workflows and Service Catalog HP Release Control Analysis •Provides Change Decision Support for the Change Advisory Board 7
    8. 8. Copyright © 2010 Pepperweed Consulting. HP Change Management …an established set of industry best practices that: 8 8 • Ensure effective IT controls • Impact analysis during approval and execution • Track and record all changes Reduce Risk associated with Change Optimize Associated Costs • Embedded best practices accelerate time to value • Cost effective delivery options including SaaS • Self-service capabilities for end users • Automate change process based on best practices • Improve collaboration across change stakeholders • Higher percentage of successful changes and more changes Maximize IT Operations Efficiency
    9. 9. Copyright © 2010 Pepperweed Consulting. Integrated Change process Change Management and Release Control are synergistic Filter Requests Prioritize Categorize Assess Approve & Schedule Build Test Implement Review RFC RFCRFC Close CAB Service Manager Release Control 9
    10. 10. Copyright © 2010 Pepperweed Consulting. HP SERVICE MANAGER CHANGE MANAGEMENT MODULE HP Service Manager Change Management Module 10
    11. 11. Copyright © 2010 Pepperweed Consulting. Service Manager Setting the standard for IT service and support Key Benefits: •Enables a wide range of out-of-the-box processes for service support and service delivery •Centralizes information to identify and eliminate infrastructure failures •Increases availability for critical business services •Improves utilization of high-cost resources Key Capabilities: •Sophisticated process workflow engine for secure, improved service support and delivery •Comprehensive and flexible capability to publish and consume Web Services •Powerful end-user self-service for ticketing, Catalog- based requests and Knowledge search •Vertical and horizontal scaling can cater for massive transaction volumes and wide geographical distribution 11
    12. 12. Copyright © 2010 Pepperweed Consulting. Change Management Goal • Control over the entire change lifecycle – from request to approval, planning, implementation, monitoring and evaluation Example • It has been determined that an Exchange Server needs to undergo a version upgrade to stem frequent outages. A RFC is opened to initiate the workflow to perform the upgrade. The workflow includes steps for approving the change, planning the work, performing the upgrade, verifying the change, and placing the sever back in production Features • Powerful phase and task-oriented change management • Manages both planned and ad hoc changes • Automates the approval process, assesses the risk involved, allows for a back-out plan and enforces consistent processes • Accommodates complex changes with multiple parallel tasks, phases and dependencies • Provides a variety of Outlook-like calendar views • Proactive forward schedules for change minimize impact on environment and resources • ITIL aligned release management enhancements enabled through new change workflow Benefits • Improves response time for change requests • Enables real-time monitoring of change processes • Ensures processes are repeatable and meet the needs of the business through reusable and dynamic workflows • Reduces risk of unplanned outages12
    13. 13. Copyright © 2010 Pepperweed Consulting. Service Manager Powerful Workflow Engine 13
    14. 14. Copyright © 2010 Pepperweed Consulting. Managing work through Change Tasks • Workflow tasks can be created for each CI affected by a Change • Predefined OOB tasks assign work for common IT activities • Tasks can perform automated actions 14
    15. 15. Copyright © 2010 Pepperweed Consulting. Approval Workflow and Notification • Each Change provides visibility to its Approval Workflow • Approvers have access via Self- Service to a comprehensive inbox for all their approval activities • Requests may be approved on the spot one by one or as a group • Approvers can also drill down to view all details for the request before taking action • Approvers can delegate approval authority 15
    16. 16. Copyright © 2010 Pepperweed Consulting. Service Manager Change Calendar 16
    17. 17. Copyright © 2010 Pepperweed Consulting. HP Release Control The only product on the market to tie ITIL change management to IT operational change automation 17
    18. 18. Copyright © 2010 Pepperweed Consulting. What is Release Control? • A decision support tool for change advisory boards and change implementers – Informed, objective decisions during change approval – Visibility and collaboration during change implementation – Continuous improvements with post-implementation review Development Lifecycle Technical Changes Enhancements Projects Organize for Deployment SchedulingPlanning Approval Implement Review Service Desk Change Lifecycle 18
    19. 19. Copyright © 2010 Pepperweed Consulting. Release Control - How Does It Work Change Management Systems HP Universal CMDBHP Service Manager PPM HP Service Manager PPM 3rd Party3rd Party Change Automation Systems HP Server Automation HP Server Automation HP Network Automation HP Network Automation Service Maps Service Maps Change Tickets Change Tickets Tasks / Jobs Tasks / Jobs Release Control Analytics EngineRelease Control Analytics Engine Analysis At Decision Time Impact, Risk, and Collisions Director At Implementation Time Alerts, Collisions, and Collaboration 19
    20. 20. Copyright © 2010 Pepperweed Consulting. Analysis: Risk Simulator Model and apply risk score for more accurate assessment
    21. 21. Copyright © 2010 Pepperweed Consulting. Analysis: Impact Analysis Spider View Graphical topology view: more intuitive and easier to understand impact
    22. 22. Copyright © 2010 Pepperweed Consulting. Analysis: Similar Change Analysis Review historical information on similar changes to better understand impact and risk
    23. 23. Copyright © 2010 Pepperweed Consulting. HP IT Change Management Suite Comprehensive Support Tools • Comprehensive change process with built-in best practices • Predict change across IT • Provide automatic collision detection • Enable CAB virtualization and more efficient meetings • Show real-time visibility into all ITIL and ad-hoc change activity • Share information across CAB and implementation teams 23
    24. 24. Copyright © 2010 Pepperweed Consulting. How’s this all fit together? 24 Our focus today
    25. 25. Copyright © 2010 Pepperweed Consulting. Managing Change in a Virtualized World Maximize process efficiency, improve risk posture and meet service levels 25 • Maximize IT operations efficiency by standardizing and automating key processes • Reduce risk by providing effective IT controls, impact analysis and a track record of all changes • Improve collaboration between stakeholders through CAB virtualization • Optimize cost by utilizing ITILv3 best practices and automating change implementation “Reduced risk when deploying changes resulting in 70% fewer bad changes”
    26. 26. Copyright © 2010 Pepperweed Consulting. Partners •HP BTO SW •VMware •xMatters (AlarmPoint) •KnowledgeBroker •Blue Elephant •Integrien Partner Technology Evolution IP •Delivery Kits •Custom Scripts •Knowledge bases •Integrations •Custom configurations •Best practices •Software Enrichment Pepperweed is an IT Infrastructure Integration Company • HP Platinum Software partner • Largest provider of HP Software Support • 14 years of experience in over 2500+ implementations • ITIL Foundation certified HP technical consultants • 120 HP BTO software implementation/support certifications • Cover the complete range of IT disciplines o ITAM, ITSM, ESM, PPM, BSM, BSA Services •Assessment •Design •Implementation •Integration •Testing •Training Support •HP Level 1 & 2 Product Support •Expert Administration •Service Paks People Pepperweed BTO Evolution Solutions
    27. 27. Copyright © 2010 Pepperweed Consulting. Why is Discovery so important? Pepperweed's Prescription for Operating a virtual/physical infrastructure DDMa DDMi Virtualization SPI Server Autom ation uCMDB Operations Manager Insight Orchestration SiteScope Service Mgr ReleaseCtrl HP Hardware Non-HP Hardware OMi Network Automation Each “Evolution” powered solution is packaged to… • Get you up and running fast ‒ Prebuilt integrations and configurations ‒ Proven delivery steps and process • Lower project risks ‒ Bring together all of the pieces into a single integrated architecture • Minimize implementation & upgrade cost • Milestone driven implementation • Drive faster organizational adoption ‒ Integrated best practices and business processes ‒ Detailed training
    28. 28. Copyright © 2010 Pepperweed Consulting. SM/Evolution reduces risk and cost • Out-of-Box ITIL processes, down to work instructions – Incident Management – Problem Management – Configuration Management – Change Management • SM7 Customizations to support best- practice processes – Preconfigured Unload files • Documentation developed using industry standard frameworks: ITIL, ISO/IEC 20000, COBIT, BPMN, ITGI, PMI and others • Flexible implementation scoping and delivery • Developed by ITIL Practitioners • 3-9 month implementation timeframes
    29. 29. Copyright © 2010 Pepperweed Consulting. Questions & Answers View all Pepperweed webinar recordings from this series at www.pepperweed.com/event-calendar.html View all Pepperweed webinar slide decks from this series at www.slideshare.net/Pepperweed
    30. 30. © 2010 Pepperweed Consulting. Thank You For Your Participation Pepperweed Consulting 1603 Carmody Court Sewickley, PA 15143 E: info@pepperweed.com T: (888) 229-0145 F: (412) 291-3014 www.pepperweed.com http://twitter.com/PepperweedLLC
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