Webinar: Managing IT Operations in a Virtualized World


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Virtualization technology is helping to drive an increase in the utilization of computing assets while allowing managers to reduce operating costs through data center consolidation. However, in a recent CIO Magazine survey across 3000 customers throughout the world, there was a 42% jump in those reporting that virtualization has increased the complexity of their data centers. This complexity is being driven by the following issues as CIOs and IT managers work to combine the virtual data center with the their physical data center: * Virtual sprawl

* Consolidated Event Management

* Provisioning & Compliance

* Change & Configuration Management

In this 45 minute webinar, Pepperweed Consulting will discuss these issues and outline a roadmap and architecture using HP BTO Software solutions to ensure that you do not miss an operational beat and maximize your investment in virtualization technology.

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  • Side note:Why do we use the term “operations bridge”? There are other terms in use like NOC – network operations center.Operations Bridge is used in the ITIL 3 definitions book.Whereas NOC, our research found, is ambiguous. Some people use it mean just where the network management is done. Others use it in the same way as Operations Bridge.So, we decided to stick to the unambiguous, ITIL defined term, Operations Bridge.
  • Webinar: Managing IT Operations in a Virtualized World

    1. 1. Welcome to the Pepperweed WebinarManaging IT Operations in A Virtualized World<br />Audio is being sent directly through the live meeting client.<br />If however you are using just a web browser the audio can be found at:<br />Conference Dial-in Number: (218) 339-4600; <br />Participant Access Code: 1092221#<br />
    2. 2. Pepperweed ConsultingAn IT Integration Company<br />Managing IT Operations in A Virtualized World<br />Mike Bauer – VP of Marketing & Solution Management<br />July 14, 2010<br />
    3. 3. The Promise of Virtualization:Reduce Costs While Increasing Efficiency & Flexibility<br />Thin client<br />+<br />=<br />Applications<br />Virtualization<br />Server & OS<br />Server & OS<br />Storage<br />BEFORE<br />AFTER<br />Promised Benefits of Virtualization<br />Getting more out of existing IT assets<br />Reduce datacenter costs<br />Increased IT capacity<br />Improve IT agility<br />
    4. 4. The Challenges Virtualization Creates For IT<br />Virtual sprawl<br />Splintered visibility & control<br />Complexity of deploying and maintaining services<br />Increase risk due to <br />Ad Hoc changes<br />
    5. 5. These Challenges Result In...<br />Increased LaborCosts<br />Resource & Skill Constraints<br />Server, Network, Storage Underutilization<br />Impaired SLA Visibility/Enforcement<br />Impaired App & Service Management<br />
    6. 6. Addressing The Challenges Four Solution Sets<br />Discover<br />Gain<br />Visibility into the all of IT<br />Operate<br />Consolidated<br />Virtual &<br />Physical<br />Ops<br />Virtual sprawl<br />Splintered visibility <br />& control<br />Deploy<br />Automate<br />Provisioning of the<br />Infrastructure<br />Change<br />Systematize Change Config & Release<br />Complexity of deploying <br />and maintaining services<br />Increase risk due to <br />Ad Hoc changes<br />
    7. 7. Discover:Understand What You Have And How It Relates<br />B2B<br />Ordering<br />CSO<br />Accounting<br />Business Process Model<br />Retail store<br />Accountspayable_app<br />Customer support_app<br />Shipping_app<br />Accounts receivable_app<br />Order_app<br />Layer 2-7 of the OSI Model<br />Physical & Virtual Data Center<br />
    8. 8. Discover:Including the Virtual Infrastructure<br />APPLICATIONS<br />Exchange<br />Active directory<br />Web server<br />VM<br />VM<br />VM<br />VIRTUALINFRASTRUCTURE<br />Hypervisor<br />Physicalhost<br />PHYSICAL INFRASTRUCTURE<br />
    9. 9. Discover:Dynamic Understanding of the Physical & Virtual<br />DDMi<br />uCMDB<br />DDMa<br />
    10. 10. Applications<br />Infrastructure<br />Tier 3<br />Architects<br />Application<br />Server<br />Network<br />Storage<br />Tier 2<br />Administrators<br />Tier 1<br />Support<br />Operations Bridge<br />User Experience Monitors<br />App. Monitor<br />Server Monitors<br />Network Monitors<br />Storage Monitors<br />Transaction Monitors<br />Business Process Monitors<br />App. Internals<br />Native Server Tools<br />3rd party and open source<br />Operate: Consolidate Operational Visibility & Control<br />
    11. 11. Operate:Create The Operations Bridge with HP OM, OMi & SPIs<br />Active Dir SPI<br />Exchange SPI<br />HP Operations Manager<br />OS SPI<br />OS SPI<br />Agent<br />Agent<br />BES SPI<br />Virt SPI<br />Virt SPI<br />OS SPI<br />SQL SPI<br />OS SPI<br />Agent<br />OS SPI<br />Agent<br />Agent<br />Agent<br />Virt SPI<br />OS SPI<br />Infrastructure Monitoring<br /><ul><li>HP
    12. 12. BMC
    13. 13. Cisco
    14. 14. VMware
    15. 15. etc.</li></ul>Agent<br />Agent<br />
    16. 16. Operate:Correlate Events To Focus On Key Events<br />Events from Operations Manager<br />Understanding of the topology and relationships<br />HP OMi<br />Topology Based Event Correlation<br />
    17. 17. Operate:Automate The Real-time Distribution & Management Of Alerts and Event Handling<br />Consolidation<br />Correlation<br />HP OMi<br />HP Operations Manager<br />Real-time Alert Management<br />xMatters (AlarmPoint)<br />
    18. 18. Deploy:Cut Costs And Risk By Automating Manual Tasks<br />
    19. 19. Deploy:Rich Set of Tools To Automate Key Deployment Task<br />Storage<br />Network<br />Client<br />Server<br />Servers<br />Storage Essentials<br /><ul><li>Map VM to storage dependencies Manage VM storage usage
    20. 20. Provision, configure storage to VM</li></ul>Storage Essentials<br /><ul><li>Baseline storage devices and map VM to storage
    21. 21. Manage VM storage usage
    22. 22. Provision, configure storage to VM</li></ul>Server Automation<br /><ul><li>Baseline VM-hypervisor
    23. 23. Create & Configure VM
    24. 24. Deploy & Configure App on VM
    25. 25. Audit app, server - VM, hypervisor compliance
    26. 26. Auto-update best practice policies</li></ul>Network Automation<br /><ul><li>Baseline network devices
    27. 27. Provision virtual devices
    28. 28. Configure server to network device
    29. 29. Audit device compliance</li></ul>Client Automation<br /><ul><li>Support VDI technologies
    30. 30. Deploy, manage thin clients, desktop images
    31. 31. Audit compliance</li></ul>You have to manage the same kind of tasks in a virtual environment<br />
    32. 32. Improve labor utilization by automating repetitive tasks, sharing and enforcing best practices<br />Accelerate time to market by automating service provisioning<br />Reduce risk of down-time and non-compliance by automating change execution<br />Deploy:Automating Key to Achieving Full Value of Virtualization<br />
    33. 33. Change:Systemize Change & Release to Reduce Risk<br /><ul><li>Automate impact analysis and collision detection
    34. 34. Automate change execution
    35. 35. Detect unplanned changes
    36. 36. Improve audit and compliance posture
    37. 37. Improve collaboration between stakeholders </li></ul>CAB<br />RFC<br />RFC<br />RFC<br />FilterRequests<br />Prioritize<br />Categorize<br />Assess<br />Approve &Schedule<br />Build<br />Test<br />Implement<br />Review<br />Reduce risk by providing effective IT controls, impact analysis and a track record of all changes<br />Close<br />
    38. 38. Change:IT Change Management Suite<br />Service Manager Change Management<br />Complete Change Process Mgmt<br />Release Control Change Edition <br />Impact and risk analysis, collision detection, Aggregated Calendar<br />+<br />per seat<br />per seat<br />*When purchased separately at U.S. List Price<br />
    39. 39. Pepperweed's Solutions forIT Ops in A Virtualized World<br />Each Evolution powered solution is packaged to…<br />Get you up and running fast<br /><ul><li>Prebuilt integrations and configurations
    40. 40. Proven delivery steps and process</li></ul>Lower project risks<br /><ul><li>Bring together all of the pieces into a single integrated architecture</li></ul>Minimize implementation & upgrade cost<br />Milestone driven implementation<br />Drive faster organizational adoption<br /><ul><li>Integrated best practices and business processes
    41. 41. Detailed training</li></ul>Discover<br />Orchestrate<br />uCMDB<br />DDMi<br />DDMa<br />Virtualization<br />SPI<br />HP<br />Hardware<br />Service Mgr<br />Change<br />Operate<br />Insight Mgr<br />Non-HP<br />Hardware<br />Operations<br />Manager<br />Release Ctrl<br />OMi<br />Insight <br />Orchestration<br />Network<br />Automation<br />Server<br />Automation<br />Orchestrate<br />Deploy<br />
    42. 42. Pepperweed is an IT Integration Company<br /><ul><li>HP Platinum Software partner
    43. 43. Largest provider of HP Software Support
    44. 44. 14 years of experience in over 2500+ implementations
    45. 45. ITIL Foundation certified HP technical consultants
    46. 46. 120 HP BTO software implementation/support certifications
    47. 47. Cover the complete range of IT disciplines
    48. 48. ITAM, ITSM, ESM, PPM, BSM, BSA</li></ul>Partner<br />Technology<br />People<br />Services<br /><ul><li>Assessment
    49. 49. Design
    50. 50. Implementation
    51. 51. Integration
    52. 52. Testing
    53. 53. Training</li></ul>Partners<br /><ul><li>HP BTO SW
    54. 54. VMware
    55. 55. xMatters (AlarmPoint)
    56. 56. KnowledgeBroker
    57. 57. Blue Elephant
    58. 58. Integrien</li></ul>Pepperweed<br />BTO<br />Evolution<br />Solutions<br />Support<br /><ul><li>HP Level 1 & 2 Product Support
    59. 59. Expert Administration
    60. 60. Service Paks</li></ul>Evolution IP<br /><ul><li>Delivery Kits
    61. 61. Custom Scripts
    62. 62. Integrations
    63. 63. Custom configurations
    64. 64. Best practices
    65. 65. Software</li></ul>Enrichment<br />
    66. 66. Virtualization Maturity ModelThe Road to Successful Virtualization<br />Private Cloud <br />IT as a Service/Utility<br />Data Center Consolidation<br />IT Asset Utilization<br />Business-ready management<br />Self-service portals<br />Automated scaling up/down<br />Charge-backs/utility pricing<br />Automation & standardization<br />Integrated management<br />Best-practices & automation<br />Value to the enterprise<br />Infrastructureconsolidation<br />Improved server, <br />storage, network <br />usage<br />Maturity phase<br />
    67. 67. Questions & Answers<br />
    68. 68. Thank You For Your Participation<br />Pepperweed Consulting<br />1603 Carmody Court<br />Sewickley, PA 15143<br />E: info@pepperweed.com<br />T: (888) 229-0145<br />F: (412) 291-3014<br />www.pepperweed.com<br />