12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANT CONTENTS CHAPTER 1: TOP 12 CHANNELADVISOR FULFILMENT TIPS CHAPTER 2: TOP 9 REASONS TO IMPLEMENT A WAREHOUSE MANAGEMENT SYSTEM CHAPTER 3: 4 TO-DO’S BEFORE PUTTING THE WAREHOUSE MANAGEMENT SYSTEM IN ABOUT THE PERSON WHO WROTE THIS... Jonathan Bellwood... ...is the founder of PeopleVox Warehouse Systems whose mission is: To be the best warehouse management system DEDICATED TO ECOMMERCE. He’s been involved in more than 1,000 warehouse system deployments across some 50 countries and has a healthy obsession with eCommerce operational excellence.
12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANTTOP 12 CHANNELADVISOR FULFILMENT TIPS? 1. Eliminate mispicks with a barcode scan. Accuracy target: 2. Customisable user roles and rights means you can give everyone access to the warehouse system on your terms. 3. Instead of manually sorting printed pick lists, you can filter on your computer, e.g. eBay orders first. You can pick electronically on a handheld mobile device. Removing this admin job saves hours every day. 4. When picking, handheld tells you quickest walking route and ensures you pick the right items. their “The system is really simple to use and it is very easy to get set up.” Jaffer Jawad, Managing Director, www.Viakeys.com (ChannelAdvisor, Metapack & PeopleVox customer)
12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANTTOP 12 CHANNELADVISOR FULFILMENT TIPS? 5. Get 100% visibility on the entire order fulfilment process from goods in through to despatch. 6. Manage the fulfilment of all your outstanding orders from ChannelAdvisor and your 3rd party websites like Magento in one place. 7. Stop wasting time in Excel amending stock quantities and locations for import to ChannelAdvisor. Barcode scan goods into PeopleVox to update ChannelAdvisor automatically. 8. Reduce the distance your pickers travel by automatically sending them on the optimum picking route. “It takes about 15 minutes to fully train a new warehouse staff member.” Dougie, Warehouse Manager @ www.CountryAttire.com (Magento & PeopleVox customer)
12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANTTOP 12 CHANNELADVISOR FULFILMENT TIPS? 9. Eliminate the risk of overselling stock across your multiple platforms. You can manage a central inventory figure that updates both ChannelAdvisor and all 3rd party websites in real-time. 10. Print your carrier labels when you need them at the end of the pick. PeopleVox integrates directly with parcel carriers and Metapack and can send shipment details back to ChannelAdvisor and your 3rd party websites.11. Stock locations You will be able to put a single product (SKU - stock keeping unit) in multiple locations and the system will automatically track this. This means you can store more of your highest selling items close to the pack bench as well as the excess in bulk locations. Keep a record of exactly what stock is where by using location barcodes and scanning stock to a specific location when you put it away. So, you’re going to be able to put stock away in gaps, rather than fixed locations. This means you can make the most of every single space rather than having to ‘reserve’ valuable shelf space for stock you don’t have.
12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANT Customer must receive correct product(s)... Online ...in correct quantity... ratings target: 9.9 out of 10 ...on time. 12. Improve your online ratings and reviews by selling against a live stock level feedfrom your warehouse. A top reason for negative ratings on independent review sites like Trustpilot is companies not having the stock that customers have ordered online. “PeopleVox is the only warehouse management system dedicated to eCommerce fulfilment.” Justin Stone, Founder, www.surfdome.com (ChannelAdvisor & PeopleVox customer) To learn more about how to improve your warehouse operation by adding PeopleVox to your ChannelAdvisor system, visit http://bit.ly/J386hT or call +44 1923 606660 to speak to one of our inventory specialists.
12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANT9 REASONS E-TAILERS PUT IN A WAREHOUSE SYSTEM? GOODS IN checked & on Website 1 to sell in 60% LESS TIME Your RATINGS on sites like 2 Trustpilot go to better than 9.8/10 CONVERSION UP 3-11% as 3 shoppers TRUST LIVE INVENTORY & accurate delivery NEW WAREHOUSE WORKERS 4 up and running in maximum 30 MINUTES CUSTOMER SERVICE CALLS on 5 stock & order status REDUCED by average of 70% REPEAT CUSTOMERS up by 6 10-30% depending on products sold...Amazon great example Average NUMBER OF ORDERS 7 PICKED PER PERSON up 10-100% You’ll KNOW EXACTLY WHAT IS 8 WHERE...live. No more search & find. You can GROW SALES WITH 9 LESS FULFILMENT STAFF
CHAPTER 34 TO-DO’SBEFORE PUTTINGTHE WAREHOUSEMANAGEMENTSYSTEM IN
12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANT4 TO-DO’S BEFORE ANY NEW WAREHOUSE SYSTEM? GET ALL PRODUCTS or outer cases BARCODED so they can be scanned...with no duplicates Ensure you have WIRELESS COVERAGE for all warehouse operating areas, so you can be live Choose LAYOUT of warehouse & design LOCATION LABELLING EXPORT CSV FILE of all your PRODUCTS to load into the warehouse system Having an accurate master their file of your products, their barcodes and attributes is critical for the warehouse system to work seamlessly. 80% of problems we see are due to this issue. WARNING
12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANT What I mean by this is, let’s start NOW by adjusting our mindset to tolerating zero errors. So, in other words, we go for 100% inventory accuracy, 100% correct items shipped, 100% orders shipped on time, 100% positive customer feedback.To learn more about how to improve your warehouse operation by adding PeopleVox to your ChannelAdvisor system, google ‘peoplevox channeladvisor’ or call to speak to one of our inventory specialists.