Emotional Intelligence<br />Magdalena Kishizawa, PeOrgConsult<br />"Knowing others and knowing oneself, in one hundred battles no danger.<br />Not knowing the other and knowing oneself, one victory for one loss.<br />Not knowing the other and not knowing oneself, in every battle certain defeat."<br />Sun Tzu, The Art of War<br />"Knowing others and knowing oneself, in one hundred battles no danger.<br />Not knowing the other and knowing oneself, one victory for one loss.<br />Not knowing the other and not knowing oneself, in every battle certain defeat."<br />Sun Tzu, The Art of War<br />ISPA, 03.01.2011<br />
Agenda – Let`s talk E-Motions<br />1<br />Emotional Inteligence – What is it?<br />Why is EI important in our life and job?<br />Emotions vs. Intelligence<br />2<br />Five core abilities of EQ<br />3<br />Developing the EQ core abilities<br />Using NLP Techniques<br />Emotional talk: Nonviolent Communication<br />
Concept of Multiple Intelligence<br /><ul><li> ability to organise thoughts sequentially and logically.
ability to notice and make discriminations regarding the</li></ul>moods, temperaments, motivations and intentions of others.<br /><ul><li> ability to understand and express ideas through</li></ul>language.<br />Mathematical-logical <br />Inter-personal<br />Verbal-<br />linguistic <br />Multi-Intelligences<br />Intra-personal<br />Bodigly-<br />kineaesthetic<br />Visual-<br />Spatial<br />Musical<br /><ul><li> having access to one’s own feelings
gaining of knowledge through feedback from physical activity
ability to learn directly through images and to think</li></ul>intuitively without the use of language.<br /><ul><li>sensitivity to tone, pitch and rhythm, and the ability to reproduce them.</li></li></ul><li>According to Goleman, Interpersonal and Intrapersonal intelligence belong to Emotional Intelligence (EQ). <br />Emotional Intelligence: Inter- and Intrapersonal Intelligence<br />Interpersonal<br />Effective Communication<br />Conflict Management<br />Recognising and managing Emotions of Others<br />Stress Handling Techniques<br />Self Management<br />Keeping motivated<br />Recognising and managing own Emotions<br />Intrapersonal<br />
Emotional Intelligence (EQ): What it is?<br />Definition<br />Aspects of EQ<br />Improved performance<br /><ul><li>ability to recognize the meanings of emotion and their relationships, and to reason and problem-solve on the basis of them.
Emotional intelligence is involved in the capacity to perceive emotions, assimilate emotion-related feelings, understand the information of those emotions, and manage them.
understanding yourself, your goals, intentions, responses, behavior and all.
“What is your EQ? It’s not a number. But emotional intelligence may be best predictor of success in life, redefining what it means being smart.” (Time, 1995)
E.g. partners in a multinational consulting firm, who scored above the median on 9 or more of the 20 competencies delivered $1.2 million more profit from their accounts than did other partners.</li></ul>Literature: Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Models of emotional intelligence. In R. J. Sternberg (Ed.). Handbook of Intelligence (pp. 396-420). Cambridge, England: Cambridge University Press.<br />
Intelligence versus Emotional Intelligence<br /><ul><li> given
can be developed</li></ul>Intelligence- IQ<br />Emotional Intelligence - EQ<br /><ul><li>ability to recognize the meanings of emotion and their relationships
Intelligence and Emotional Intelligence at Work<br />Making a differencein performance<br />
Five Core Abilities of Emotional Intelligence<br />Knowing one’s emotions<br />Recognising emotions in others<br />Motivating oneself<br />Managing emotions leading it, having under control.<br />Handling relationships<br />
Boredom</li></li></ul><li>Ways of Dealing with Emotions<br />“What others do may be a stimulus of our feelings, but not the cause.” <br />Marshall B. Rosenberg<br />Three ways of dealing with own emotions:<br />Self-aware – people are aware of their emotions.<br />Overwhelmed– people feel overwhelmed by their emotions.<br />Accepting – people accept their moods.<br />
Talking about Own Emotions<br />Telling someone directly and honestly how you feel can be a very powerful form of communication.<br />Be specific about what do you feel. Vague statements are hard to work on.<br />Avoid accusations in case of negative emotions. Accusations will cause others to defend themselves. Instead, talk about how someone's actions made you feel or what is your need. <br />Don't generalize. Avoid words like "never" or "always." Such generalizations are usually inaccurate and will heighten tensions.<br />Try to differentiate Observations from Evaluations<br />
use paraphrasing technique to connect to other persons feelings:
Paraphrasing: restatement of a text or passages, using other words</li></ul>pacing of the others body language, speed of talking...<br /><ul><li>Pacing in NLP is gaining and maintaining rapport with another person over a period of time by matching or mirroring their external behaviour</li></li></ul><li>Nonviolent Communication: a Language of Life by Marshall B. Rosenberg (Author)<br />The Language of Emotional Intelligence: The Five Essential Tools for Building Powerful and Effective Relationships by Jeanne Segal (Author)<br />Working with Emotional Intelligence by Daniel Goleman (Author)<br />Neuro-Linguistic Programming for Dummies by Romilla Ready (Author), Kate Burton (Author)<br />Woherwirwissen, was anderedenken und fühlen: Die neueWissenschaftderSpiegelneuronen - by Marco Iacoboni (Author)<br />Mirrors in the Brain: How our minds share actions and emotions: How Our Minds Share Actions, Emotions, and Experience by GiacomoRizzolatti (Author), et al.<br />The Emotional Brain: The Mysterious Underpinnings of Emotional Life by Joseph Ledoux (Author)<br />Descartes' Error: Emotion, Reason and the Human Brain by Antonio Damasio (Author)<br />The Empathic Civilization: The Race to Global Consciousness in a World in Crisis by Jeremy Rifkin (Author)<br />Choke: What the Secrets of the Brain Reveal about Getting It Right When You Have to by Sian Beilock (Author) <br />55 Ways to Increase Your Emotional Intelligence by Andy Smith (Author) <br />The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership by David R. Caruso (Author), Peter Salovey (Author) <br />Harvard Business Review on Effective Communication ("Harvard Business Review" Paperback) by Harvard Business Review (Author)<br />Games People Play: The Psychology of Human Relationships by Eric Berne (Author)<br />The 7 Habits of Highly Effective People by Stephen R. Covey (Author)<br />Primal Leadership: Learning to Lead with Emotional Intelligence by Daniel Goleman (Author), et al.<br />See updated reading list on: http://www.amazon.co.uk/wishlist/2EU9SZV06MRV3<br />
About Magdalena Kishizawa<br />Magdalena is a coach and trainer with a successful track record over ten years in providing leadership development support and executive coaching.<br />She works in United Kingdom, German, Portugal and Eastern Europe on Learning and Development projects. <br />She worked for such companies as SAP AG (HR Department at Service & Support Executive Board), Kienbaum Management Consultants GmbH and O&P Consult AG (as consultant)<br />Because of her business and private experiences (like working and living in Germany, Poland and United Kingdom and her personal connection to Japan) Magdalena has a deep understanding of challenges of culture differences in business environment.<br />She studied psychology, business administration and education science; is CIPD and ICF member; has finished a course in systemical coaching (accredited by German Psychology Association)<br />Since 2008 is Managing Director at PeOrg Consult Ltd.<br />PeOrg Consult Ltd<br />+44 113 815 2050 (United Kingdom)<br />M +44 77 47575373 (United Kingdom)<br />P +49 6221 1867 613 (Deutschland)<br />M +49 173 3405881 (Deutschland)<br />Registered in England and WalesNo. #6704818<br />Kontakt:Magdalena Kishizawa<br />www.peorg-consult.com<br />firstname.lastname@example.org <br />PeOrg Consult - Understanding People in Organisations<br />