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  • 1. Emotional Intelligence
    Magdalena Kishizawa, PeOrgConsult
    "Knowing others and knowing oneself, in one hundred battles no danger.
    Not knowing the other and knowing oneself, one victory for one loss.
    Not knowing the other and not knowing oneself, in every battle certain defeat."
    Sun Tzu, The Art of War
    "Knowing others and knowing oneself, in one hundred battles no danger.
    Not knowing the other and knowing oneself, one victory for one loss.
    Not knowing the other and not knowing oneself, in every battle certain defeat."
    Sun Tzu, The Art of War
    ISPA, 03.01.2011
  • 2. Agenda – Let`s talk E-Motions
    Emotional Inteligence – What is it?
    Why is EI important in our life and job?
    Emotions vs. Intelligence
    Five core abilities of EQ
    Developing the EQ core abilities
    Using NLP Techniques
    Emotional talk: Nonviolent Communication
  • 3. Communications Levels
  • 4. Concept of Multiple Intelligence
    • ability to organise thoughts sequentially and logically.
    • 5. ability to notice and make discriminations regarding the
    moods, temperaments, motivations and intentions of others.
    • ability to understand and express ideas through
    • having access to one’s own feelings
    • 6. gaining of knowledge through feedback from physical activity
    • 7. ability to learn directly through images and to think
    intuitively without the use of language.
    • sensitivity to tone, pitch and rhythm, and the ability to reproduce them.
  • According to Goleman, Interpersonal and Intrapersonal intelligence belong to Emotional Intelligence (EQ).
    Emotional Intelligence: Inter- and Intrapersonal Intelligence
    Effective Communication
    Conflict Management
    Recognising and managing Emotions of Others
    Stress Handling Techniques
    Self Management
    Keeping motivated
    Recognising and managing own Emotions
  • 8. Emotional Intelligence (EQ): What it is?
    Aspects of EQ
    Improved performance
    • ability to recognize the meanings of emotion and their relationships, and to reason and problem-solve on the basis of them.
    • 9. Emotional intelligence is involved in the capacity to perceive emotions, assimilate emotion-related feelings, understand the information of those emotions, and manage them.
    • 10. understanding yourself, your goals, intentions, responses, behavior and all.
    • 11. understanding others, and their feelings.
    • 12. “What is your EQ? It’s not a number. But emotional intelligence may be best predictor of success in life, redefining what it means being smart.” (Time, 1995)
    • 13. E.g. partners in a multinational consulting firm, who scored above the median on 9 or more of the 20 competencies delivered $1.2 million more profit from their accounts than did other partners.
    Literature: Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Models of emotional intelligence. In R. J. Sternberg (Ed.). Handbook of Intelligence (pp. 396-420). Cambridge, England: Cambridge University Press.
  • 14. Intelligence versus Emotional Intelligence
    • given
    • 15. can be developed
    Intelligence- IQ
    Emotional Intelligence - EQ
    • ability to recognize the meanings of emotion and their relationships
    • 16. ability to reason, plan, solve problems, think abstractly, comprehend complex ideas
    • 17. supports choice making
    • 18. supports decisions making
    • 19. helps to follow the norms
    • 20. helps to establish own norms
    • 21. can disturb perception of emotions
    • 22. doesn`t influence ability to think
    • 23. important in middle management
    • 24. important on executive level
    • 25. it is not motivating
    • 26. motivates us
  • Key Perfomance Indicators at Job
    Emotional Intelligence
  • 27. Intelligence and Emotional Intelligence at Work
    Making a differencein performance
  • 28. Five Core Abilities of Emotional Intelligence
    Knowing one’s emotions
    Recognising emotions in others
    Motivating oneself
    Managing emotions leading it, having under control.
    Handling relationships
  • 29. Knowing one’s emotions - Emotions
  • Ways of Dealing with Emotions
    “What others do may be a stimulus of our feelings, but not the cause.”
    Marshall B. Rosenberg
    Three ways of dealing with own emotions:
    Self-aware – people are aware of their emotions.
    Overwhelmed– people feel overwhelmed by their emotions.
    Accepting – people accept their moods.
  • 51. Talking about Own Emotions
    Telling someone directly and honestly how you feel can be a very powerful form of communication.
    Be specific about what do you feel. Vague statements are hard to work on.
    Avoid accusations in case of negative emotions. Accusations will cause others to defend themselves. Instead, talk about how someone's actions made you feel or what is your need.
    Don't generalize. Avoid words like "never" or "always." Such generalizations are usually inaccurate and will heighten tensions.
    Try to differentiate Observations from Evaluations
  • 52. Using ‘I’ Instead of ‘You’
  • 53. Recognising emotions in others - Empathy
    • intellectual understanding blocks empathy
    • 54. use paraphrasing technique to connect to other persons feelings:
    • 55. Paraphrasing: restatement of a text or passages, using other words
    pacing of the others body language, speed of talking...
    • Pacing in NLP is gaining and maintaining rapport with another person over a period of time by matching or mirroring their external behaviour
  • Nonviolent Communication: a Language of Life by Marshall B. Rosenberg (Author)
    The Language of Emotional Intelligence: The Five Essential Tools for Building Powerful and Effective Relationships by Jeanne Segal (Author)
    Working with Emotional Intelligence by Daniel Goleman (Author)
    Neuro-Linguistic Programming for Dummies by Romilla Ready (Author), Kate Burton (Author)
    Woherwirwissen, was anderedenken und fühlen: Die neueWissenschaftderSpiegelneuronen - by Marco Iacoboni (Author)
    Mirrors in the Brain: How our minds share actions and emotions: How Our Minds Share Actions, Emotions, and Experience by GiacomoRizzolatti (Author), et al.
    The Emotional Brain: The Mysterious Underpinnings of Emotional Life by Joseph Ledoux (Author)
    Descartes' Error: Emotion, Reason and the Human Brain by Antonio Damasio (Author)
    The Empathic Civilization: The Race to Global Consciousness in a World in Crisis by Jeremy Rifkin (Author)
    Choke: What the Secrets of the Brain Reveal about Getting It Right When You Have to by Sian Beilock (Author)
    55 Ways to Increase Your Emotional Intelligence by Andy Smith (Author)
    The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership by David R. Caruso (Author), Peter Salovey (Author)
    Harvard Business Review on Effective Communication ("Harvard Business Review" Paperback) by Harvard Business Review (Author)
    Games People Play: The Psychology of Human Relationships by Eric Berne (Author)
    The 7 Habits of Highly Effective People by Stephen R. Covey (Author)
    Primal Leadership: Learning to Lead with Emotional Intelligence by Daniel Goleman (Author), et al.
    See updated reading list on:
  • 56. About Magdalena Kishizawa
    Magdalena is a coach and trainer with a successful track record over ten years in providing leadership development support and executive coaching.
    She works in United Kingdom, German, Portugal and Eastern Europe on Learning and Development projects.
    She worked for such companies as SAP AG (HR Department at Service & Support Executive Board), Kienbaum Management Consultants GmbH and O&P Consult AG (as consultant)
    Because of her business and private experiences (like working and living in Germany, Poland and United Kingdom and her personal connection to Japan) Magdalena has a deep understanding of challenges of culture differences in business environment.
    She studied psychology, business administration and education science; is CIPD and ICF member; has finished a course in systemical coaching (accredited by German Psychology Association)
    Since 2008 is Managing Director at PeOrg Consult Ltd.
    PeOrg Consult Ltd
    +44 113 815 2050 (United Kingdom)
    M +44 77 47575373 (United Kingdom)
    P +49 6221 1867 613 (Deutschland)
    M +49 173 3405881 (Deutschland)
    Registered in England and WalesNo. #6704818
    Kontakt:Magdalena Kishizawa
    PeOrg Consult - Understanding People in Organisations